Imagine Cruising (page 5 of 10)

No extra fees from imagine cruising but a lot of hidden fees from the cruise line ( Costa). We were pleased at the level of communication from imagine cruising during the covid-19 shutdown even when there wasn’t much to report it was good to know we had been forgotten or abandoned, but disappointed we weren’t able to visit the places originally scheduled. It was great to see imagine taking the initiative when delays in flights home seemed be dragging on. Can’t thank imagine enough for getting us back home.

My male friend & I booked pre- Christmas 2022 for a fly / NCL cruise transatlantic & Fly home Italy to Adelaide Business Class & I had prepaid for all & upgrades to a mini suite . Communications with this company & their subsidiary agent CruiseCafe were non existent once they received full payment. We are due to fly out Monday 20/4/20 but due to the WW pandemic of course all flights & cruises have been cancelled. We have both been trying to get through via email & ph . As an emergency essential frontline healthcare ED nurse I did receive a ph...

Absolutely amazing service during the Coronavirus crisis. Imagine kept in touch and arranged my flight back to Australia after a long sea voyage, without ports, from Fremantle to Southampton. Their staff treated me as a person, not as a number. I’ll be booking with them again as soon as the crisis is over. I can’t thank them enough.

Booked a package holiday with this group. Cruise and Flight is now cancelled due to Covid-19 issue. Unsure about accommodation but it is now not required. Cruise Company is offering a full refund as is the accommodation venue. I'm unsure what the flight company is offering. Was contacted by booking agent recently and was offered a future travel voucher which I find unacceptable. They also refuse to offer a full refund as per their official documentation. Everyone that is complaining should read their fine print and stand by what they bel...

I booked a trip that included Darwin and the Ghan to Adelaide. No additional fees were incurred. Fantastic experience. The trips I took in Darwin, Lichfield Park and the Jumping Crocodiles, were great. My only suggestion is perhaps Imagine could tell clients to take closed in walking shoes and swimming clothes. I managed in my Birkenstocks but missed out in a swim at the falls. Imagine made the booking experience very pleasant and as I had to adjust my trip at the end because of the Coronaviris scare this was as simple as a phone call.

The cruiseline Princess cruises, cancelled our cruise. Their policy and legal statements indicate that under these circumstances a full cash refund is available as an option.
The travel company Cruise Cafe are reluctant to confirm that they will offer a full cash credit. Their small prints says that their policy may differ to that of the cruise line. However, Cruise Cafe policy and legal statements state that under the circumstances of a cancellation by the company a full cash credit will be offered. Where is the problem in offering reassuranc...

We have been very impressed with the staff at Imagine Cruising. It first started with Leyla as she helped book us on the amazing Silversea Silver Spirit cruise end of February, she was always there at the end of the line and when she wasn't able to be she had supportive staff. When our cruise became a cruise to nowhere due to ports closing down, Ed on the ship was wonderful and supported us in any way he could. Once we got back on Australian soil Becky has been our back up, Always professional with a great friendly touch. A resounding thank you for all the excellent staff at Imagine cruising who are doing it so tough.. Our thoughts are with you.

We were surprised how professional everyone at the imagine team were in resolving this unfortunate situation. Thanks to all and we hope we can travel with you guy's again sooner rather than later as we have enjoyed our previous travels with imagine. Kind Regards Peter and Robyn Baker

It would be interesting to know how many travelers are not happy with the response and refunds/ credits offered for the costa Mediterranea through cruise cafe/imagine cruising, Mauritius to Venice. Vanessa has been replying to my emails but looking at the responses she is giving I now realise the responses are generic in there content.

All we got from Imagine cruising and Costa was lie after lie. They knew days before we left home that the cruise was cancelled ( It had no where to go ) Yet right up until we embarked the ship they told us we were still going. Now they are offering vouchers not cash. I did not pay with a voucher so why would I except a voucher. Besides I never want to see a Costa ship again.

We travelled from Australia to Johannesburg where we were met by an Imagine Rail representative who transferred us to the Peermont D'Oreale, a top class 5 star hotel nearby.
We were then transferred back to the airport and flown to Victoria Falls in Zimbabwe and met by another rep and transferred to the Grand Old Lady which is The Victoria Falls Hotel.
All excursions were fantastic and Included.
Then back to Johannesburg and transferred to The Palace of the Lost City at Sun City. Again a fantastic 5 star hotel.
Then transferred to a Game lodge...

We cannot speak highly enough of the efforts made by Imagine Cruising to get us back home after the unfortunate cancellation of our cruise. The Sydney staff were just amazing under very trying circumstances for them all in these uncertain times.

Booked cruise on the Costa Mediterranea for Mauritius to Venice. We cancelled just before boarding after 3 days in Mauritius due to advice re covid 19 etc. E-mailed them twice for help but no response. In the end booked our own flights home. Received 2 replies to my email a week later at home! No refund referring us to Costa for a credit at the most. (Worth half the cost of the trip) not happy at all.

Getting information & action about the scheduled April 2020 tour of the Italian Lakes was a bit ‘rocky ‘ at the start, but I found once I made contact by email, staff were quick to respond and a satisfactory resolution has now been reached to defer this to 2021. Cameron & Katelyn were both v. professional. I did not incur any additional or unexpected fees.

We were en route to Australia from a Northern Lights cruise in Norway when Denmark suddenly closed its borders. We could not enter Denmark to catch our return flight scheduled a couple of days later and would have been left in transit for that period without any guarantee of returning to Australia. We called Kirby Millefont, Aviation Executive with Imagine Cruising, with an urgent request to reschedule an earlier flight for us knowing that we could have been stuck in Denmark for an indefinite period, like many other overseas Australians, who ar...

Vanessa understood our issue - many people and travel agents don't actually get what you are saying and then understand what you would like as an outcome - Vanessa does - very refreshing - have spoken to her a few times on a few issues - found her very helpful.

We booked a local cruise from Perth back to our hometown of Adelaide in 2021 - the team have been very helpful to date and we are looking forward to our trip, take that COVID-19!

Terrible customer service by this company.Would never deal with them again.Had to ring 4 times and wait in que for 49-60 minutes for negative response.12hours before cruise they rang and offered to give a credit of 70% if we cancelled.Never again will I deal with Cruise Cafe or Imagine Cruising.Rip OFF’s

We booked - paid for Italian Holiday Oct 2020.
C -Virus = havoc in international travel - Vanessa reassured change to 2021 is OK.
Good communication is a Hallmark of quality Travel Service - Thankyou.

Our tour of India was cancelled mid trip and we were rerouted home. The airport rep at Delhi airport was very cool when the bookings made for our group had not been confirmed. That error was made by the Indian office and could have been avoided.

In this terrible time of uncertainty Imagine Cruising have been as quick as they could be I'm sure in answering my concerns.
Still lots of worries ahead re refunds etc, but I am confident that it will work out reasonably well.

All good
Looking forward to the journey and Perth yes and visiting family after tour. Booking efficient and responses to enquires ok. Would have liked to be rebooked flight home as not part of 8 days as we are staying an extra 6 days with family and unaware of any discount.

On cancellation of our Cruise on Coast Mediterranea I sent a mail to your Customer Service Team as required. Regrettably my mail server was not downloading the Teams responses in Mauritius. I rang the Emergency number and the officers I dealt with were very helpful and professional. very commendable in sorting out my problem. in a very stressful time. Thank you

A full Ghan trip with accommodation in Darwin/ Alice/ Adelaide. We haven't gone yet so are unable to actually comment on the value or deal. At this stage with NT going into lockdown am not sure whether the actual trip will continue, but that is up to any changes in current situation.

Vanessa has been helpful in trying to put our minds at rest at this difficult time due to the pandemic. We appreciate that it must be an incredibly busy time for all travel agencies so to hear regular updates means the world to us. Thanks Vanessa.