We booked our holiday with imagine cruise as it was exactly what we wanted to do .
The service from the start until now has been excellent and the customer staff very helpful. Vanessa has been great with our concerns in regards to the Coronavirus
Thank you

I talked to Becky today and she was VERY HELPFUL and answered all my questions. Very nice to talk to.
19Feb2020. Once again, Beckys’ service was of the highest standards, you are SOOOO Very helpful and it took a lot of stress away from me. Thank you once again for all your help!!

The fine print caused some concern in regards to the application of the drinks package. Our drinking preferences are different to each other meaning having to have the same package required some personal adjust meant.
The Cabin allocation was a most pleasant surprise - Deck 10 - terrific.
I spoke with a few of your Staff as well as Vanessa over the last few months. All were patient with my sometimes cranky comments, which I apologise for, and ultimately went out of their way to calm me down and provide sound, sensible answers.
The wait time on the phone exceeded an hour, and was about 90 minutes get a hot ear. While an extended delay was advised due to the Coronavirus it was still a very long time.

Due to the cancellation of our cruise due to coranavirus, a full refund of the entire package was promptly received from Cruise Cafe. If we had not booked a Package (cruise, airfares and hotels) we would have had to do battle with the Airline and Hotels ourselves.

I am very please with the help of Becky did update my cruise she was very nice with me thank you Becky the customer service is excellent Becky toll me that she will call me for some information and she did ones more thank you very much

Imagine cruising were very prompt in confirming that Princess Cruises had cancelled our upcoming Japanese holiday starting on 21 March 2020. They were also especially prompt in advising that we would receive a full refund .

Cruise Critic are to be commended for their prompt attention to the cruise cancellation this has been difficult for everybody involved. so happy to put this behind us and this virus de-escalates.

Our contact was very helpful efficient and effective in handling of a refund request due to the virus.
Refunds have been received in full and timely/
I am looking forward to future holiday planning.
Thanks and regards

Becky did a marvelous job with our booking to sort out the details, flight details cruise check-in and the website access. Prior to us calling into the office we had received no information on flight detail cruise boarding or check-in procedures and the like. Now all fine, thank you. Martin

Katelyn was the most helpful person I have spoke to since booking my cruise last year. Explained everything to me and will help me further if need be. Thank you

on 04/11/19 $8.54 was taken off my Credit card.....Why ? also $1 on 04/11/19 why? Apart from this I was most grateful for help. Thank you. The help met my expectation sand it was easy to adjust my request.

In the midst of what would have been a hectic day for Imagine (cancelled cruises due to Corona Virus) Jon was polite, understanding and made sure we were kept aware of developments during the day. Well done to Jon and the team at Imagine.....

I got my full refund, thanks for caring your customers. Its very quick and nice service. It took all my stress away. I will look forward to book another holiday with you when it is safe. Thanks again

Becky listened to our concerns and understood our position. Very friendly attitude and took the time to sort our major concern and reassure us of the processes involved. True to her word on emailing us with the relevant documentation almost immediately.

We had a few issues after booking re promised information and receipts not being sent out. However this was very quickly, professionally and courteously resolved by Becky from customer support and the issue fixed immediately.

After booking our cruise we became very frustrated that some issues we had were not being resolved however when we were put on to Becky that changed and our issues were satisfactorily resolved. She was a great help. Very professional.

Your service during this difficult event has been exceptional. Your staff have been prompt, efficient, kind & considerate. I will not hesitate to recommend Imagine Cruising / The Cruise Cafe to anyone in the future.

Of course we are very disappointed you have had to cancel, owing to circumstances beyond you're control, but we are delighted you offered us assistance thro-out our booking. When all is settled down and back to normal we will book a similar cruise in the future. Our 65th wedding anniversary is in 2021, so we will spend the occasion on board one of your cruise ships.