InsureandGo Australia International Travel Insurance - Gold (Single Trip) Questions & Answers

Hi Rach, great question, and thanks for your contribution Husky.

Regarding cancellation cover: provided you purchase your travel insurance policy before your travels begin, you can purchase travel insurance at any time before, or after booking your travel (e.g. flights and accomodation). As long as you incur loss, and have a valid claim, you are able to claim the costs of elements of your travel booked before you purchased your policy, and what you booked after you purchased your policy, as long as it is booked before your travel commences.

As Husky rightly says, I would strongly encourage you to familiarise yourself with the details of the PDS.

I hope this helped.

Thanks, Anna

Hi Triky, thanks for the question.

To ensure you get the right answer, I have escalated your question and will respond as soon as I have a defnite answer for you.

Thanks, Anna

Hi Triky,

I can confirm unequivocally, that you are covered for the first 35 days of your car hire, and after that, you just stop being covered. The statement that you would not be covered at all because you intend to drive your hire car for longer than 35 days is not true. I have passed your feedback on to the relevant people so that appropriate action (e.g. training) can be taken to ensure this mistake is not made in future.

I hope this clarifies the situation, and I apologise for the confusion.

Thanks, Anna

Hi Vik, good question, thanks for getting in touch.

The cover provided by your Winter Sports add-on can be found in the below PDS:
https://www.insureandgo.com.au/images/ig-ms-pw-ot_tcm1005-157834.pdf

Specifically, you will find winter sports information on Section O (Page 37-40) and Page 46.

Generally speaking, the above pages detail the following sections of the add-on cover: winter sports equipment, winter sports equipment hire, lift pass, ski pack, piste closure, avalanche cover.

Medically, the add-on provides unlimited overseas medical expenses for a range of skiing and snowboarding activities, including normal recreational skiing and snowboarding, cross-country skiing, glacier skiing, recreational ice hockey, ice skating, snowmobiling, and tobogganing. So if you are injured doing any of the above, you are covered.

I hope this helps.

Thanks, Anna

Hi Theo, thanks for the questions. I can confirm that the rental car excess is limited to 15 days. There are many factors that determine aspects of our Product but this is mainly due to underwriting rules. I'm not aware of any inconsistencies in the PDS or promotional material - if you can find any inconsistencies, please let me know where and I will raise them with the right people. You are more than welcome to contact either email address - they just have different purposes: [email protected] is to be used if you need assistance on your travels, whereas [email protected] is more service based. For example, it should be used for pre and post sales enquiries. You can also contact us on 1300 401 177 from 9am to 7pm (Monday to Thursday), 9am to 6pm (Friday) and 9am to 5pm on Saturdays (AEST). I hope this helps. Thanks, Anna