I have used this company in the past and had no issues... Until now... Due to the government placing a travel ban in Australia, like many people I can no longer travel. I have asked for a credit multiple times and they simply said you are out of your 14 day cooling off period so they do not have to credit or refund anyone. All I am asking for is a credit so when it is safe to travel again, I can rebook everything! Absolutely disgusting customer service.

We took out travel insurance on the 15/2/20 and I asked if we would be covered if our trip was cancelled and was told YES, when our trip was cancelled,I rang to find out what my options were I was told no refund on anything as it was purchased after the 15/1/20, I then told the operator what I was told in my earlier phone call, he said to send an email to ask if they could listen to the recorded message, I did well low and be hold they can’t find the recorded message, so I sent another email to the claims dept still waiting, the service is disgusting, my partner lost her job everyone else is struggling and insureandgo do not give you anything unless things change you should really look elsewhere. REALLY POOR

So far, Insure and go will not offer refunds or credits.....for the travel insurance that I cannot use; as I cannot travel due to travel restrictions and so they will not provide any service....

Do not use this company,what they have done to myself and 100s of other customers is absolutely disgusting due to the corona virus. I hope people will never insure with them ever again.

Have used Insure and go many times for travel, very disappointed that we could not be refunded or have it moved to when we could travel, we took out the gold cover, called to cancel, due to travel being cancelled by government, flights and accommodation have been great refunded, I will never use INSUREANDGO Again just feel like we have been fobbed off.

I am echoing the complaints with regard to the poor communication of this company. I escalated my complaint as instructed on April 9 and i still have had no contact. I am saddened to read the reviews of people who have lost thousands. Dont use this company they are shysters.

Took out a Gold Cruise policy a year before departure and they have refused to a cancellation of my policy. Cruise company cancelled and government cancelled all travel because of covid 19. Insure & go have refused to refund. None of this was our choice.
Disgusted with you Insure & go.

Purchased our cruise policy in July 2022
For a cruise to depart 20th April 2020. Due to the Coronavirus the cruise line cancelled the cruise. When I asked Insure and Go for a refund of an unused policy I was told no refund because we were outside of the 14 day cooling off period. This has been extenuating circumstances for so many people and all travel agents are processing refunds for their clients. We have always used Insure and Go and have never claimed. Will never use this company again and will make sure as many people as I can reach out to will not use them either. Absolute daylight robbery on your part as a company.

Hi
We submitted our claim 5 weeks ago for a policy purchased in sept 2022 for travel April 2020. We were unable to travel due to government restrictions and border closures. We were contacted after 2 weeks requesting extra documentation that was sent back on the same day but have heard nothing for 3 weeks since then.

We tried calling and was told our enquiry would be passed onto the person looking after our case, but again we have heard nothing. I emailed again to make sure that they had everything that was needed but no response.

I understand it is a very busy and trying time for everyone but insure and go need to communicate better.
Debbie

We had a cruise booked for May/June and insured with Insure and Go well before the Corona Virus outbreak. When the cruise was cancelled we assumed we could cancel our insurance and get a refund. Unfortunately this is not the case as Insure and Go just quote their policy and refuse refunds. I think ALL disgruntled customers should get together and take out a Class Action on these bandits!!!

I purchased the gold policy for a holiday in USA in Feb 2020 for travel in May 2020. Due to Australia and USA lockdowns, my husband and I weren't able to travel let alone boarding flights, taking Cruise tours. We did not cancel the trip, the government prohibited us to travel. One would think Insure and Go would be understanding under these circumstances and refund us in full even though we haven't started the trip. They refuse to refund. It took us many years of savings and they weren't understanding. I have referred my family and friends to Insure and Go previously and I am utterly disappointed.

We bought gold cover for cardiac condition in Nov.2019. Cancelled trip mid March due to covered pre existing cardiac condition...and high risk age group on Med / govt recommendation to self isolate.... $2600 policy and no refund. Classed as not in 14 day cooling off period. Disgusting. I repeat..We meet all criteria...policy date... nov 2022. Had to self isolate on govt medical recommendation...cancelled by choice on medical reasons BEFORE borders and flights were stopped and closed... ... gold cover for said medical... Absolutely disgusting we cannot get a refund...on medical grounds...never ever ever again. Full refund received in the past for unused policy with covermore....about to try again tomorrow for full refund.

My husband died when travelling overseas and Insure and Go would not get help underway until they had every document to hand. Other companies start helping while collecting the documents. It was a full week before they appointed a funeral company and I had to give them recommendations! They would only use his email account and seemed to not understand that I was not in the country where he died. They were unsympathetic and very disorganised. I had to send the travel documents more than once and then they rang me to read them over the phone. All while I was in a state of shock. If the consulate had not directed them to take some action I don't think they would have. Never again will I use this company.

Like the other reviews here I was surprised and disappointed that they can't move the insurance on trips cancelled due to Covid. Really? Every airline and booking site has come to the party but they apparently can't.
I'm going to the travel ombudsman just on the principle of this; it's really poor behavior and I just don't understand their inability to do what every other organisation seems to be able to do.

Absolutely no coverage despite having Gold coverage with add medical & natural
Disaster, they refuse to cover anything even medical because of Corona but won’t over refund or credit !!! AVOID !!! Scammers who in it for the $$$