Reviews

  • Value for Money
    3.6 (834)
  • Transparency
    3.4 (751)
  • Customer Service
    3.4 (739)
  • Claim Resolution Time
    • <1 week (11)
    • 1-2 weeks (28)
    • 2-4 weeks (56)
    • 1-2 months (49)
    • 3+ months (49)
  • Claim ApprovedYes (115) · No (112)
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Ted
TedWide Bay-Burnett, QLD
  • 6 reviews
  • 1 like

Best travel insurance in Australia

published

Excellent value, easy site to navigate. We used Insurengo lots of times for cruising before COVID hit, so glad they are back on board. I recommend them warmly and wouldn’t use anyone else.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message
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Always Reliable

published

As always, InsureandGo provided the best value for comprehensive travel insurance coverage. As senior travellers this gives us peace of mind and we can attest to their compassion and care following an accident overseas several years ago. The policy application and medical screening was easy to do online and now that travel has opened up we look forward to resuming our travel dreams safe in the knowledge that InsureandGo has us covered.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi there,
Thank you for sharing your feedback with us. We are glad to hear about your experience with our application and claims process.
Regards,
Thomas

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kachrakuda
kachrakudaGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Claims department overseas call centre

published

Spent an hour trying to understand insurance situation. The call centre is overseas. I cannot understand their accent and they keep reading the PDS, which I already know. I wanted clarification on the PDS wording. Waste of time. I want to speak to someone in Australia. Not going ahead.

InsureandGo Australia
Anna J.InsureandGo AustraliaSend a private message
kachrakuda
kachrakuda

You compromised service for cheaper price. Shortsighted business model.

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Happy with policy, not happy with price increase

published

2nd time using this insurance, disappointing that it increased in price by double in less than 3 months for less days

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Sharon
SharonWide Bay-Burnett, QLD

Great Coverage at a Good Value

published

1st time Using InsureandGo - Good Price for Cruise Coverage especially as Cruise cover is hard to find & expensive. Had Covid19 Cover which was great, a lot do not for Cruises. Only one bad thing the Covid19 cancellation before you leave wouldn't cover what I have spent if we need to claim.
Very easy to apply.
Haven't made a claim as haven't gone on the holiday yet - hopefully will not need to claim.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Sharon,
Thank you for sharing your feedback with us. We are pleased to hear that we were able to provide you with a cover that is suitable for your needs.
Regards,
Thomas

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Tigerman
TigermanSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Happy with this but the truth will come if there is a need to make a claim

published

I have used this company on numerous accasions and I find the process easy to use. I have not made a claim so I cannot comment on the claims process

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Tigerman,
Thank you for sharing your feedback with us.
Regards,
Thomas

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Glenda
GlendaPerth, WA
  • 2 reviews
  • 1 like

excellent service

published

We specifically took out this travel insurance because it covered COVID. Unfortunately we did get covid at the end of our cruise which meant rescheduling flights home etc. Our insurance covered the extra costs involved. The email responses we received in notification of our problem and the claim procedure were prompt, courteous and helpful. So much so that I have just insured again with Insure and go.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Glenda,
Thank you for sharing your feedback with us. We are glad to hear about your experience with our claims process.
Regards,
Thomas

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Next

Wold absolutely recommend this company

published

Good Value . only use this company for my international trips and have recommended to family and friends as well

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Rafiq,
Thank you for sharing your feedback with us. We are delighted to hear about your experience and will pass on your feedback to our team.
Regards,
Thomas

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kirke terry
kirke terryDarling Downs, QLD
  • 4 reviews
  • 6 likes

Good insurance cover

published

The girl took so long to get back to me while on hold i mowed half my lawn while waiting, wife held phone while waiting

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Travel Insurance

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Wazza
WazzaHunter Region, NSW
  • 2 reviews

Perfect piece of mind

published

I was told by a friend and found the service very easy

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi there,
Thank you for sharing your feedback with us.
Regards,
Thomas

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Gary Jackson
Gary JacksonMetropolitan Adelaide, SA

Travel Insurance Peace of Mind

published

Good value. Easy to set up. First time user of this company

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Gary,
Thank you for sharing your feedback with us.
Regards,
Thomas

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Neil Michell
Neil MichellSouthwest, VIC
  • 2 reviews

Gotta have it

published

Good value easy to set up have used insure and go twice so far

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Neil,
Thank you for choosing InsureandGo and taking the time to share your feedback with us.
Regards,
Thomas

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Travel Insurance

Find out how InsureandGo Australia International Travel Insurance - Gold compares to other Travel Insurance

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Denis K.
Denis K.Greater Melbourne (Metropolitan), VIC

Holiday peace of mind

published

I think the policy is excellent value. It comprehensively covers most events.
This is the third time I've used this company.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Denis,
Thank you for choosing InsureandGo and taking the time to share your feedback with us.
Regards,
Thomas

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harry18
harry18SANCTUARY POINT
  • 3 reviews

no problems filling out forms

published

good, no, no, dont tell people how to fill this out

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Easy to access. Great service if you need to claim.

published

In 2020 I took out my first policy with Insure and go. Unfortunately I was unable to go and claimed through this policy. I found it easy to do and fairly fast, not sure exactly maybe 8 to 10 weeks. I have just taken out another policy as I am travelling again in 2023.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Helen,
Thank you for choosing InsureandGo and taking the time to share your feedback with us. We are glad to hear about your experience with our claims process.
Regards,
Thomas

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Joanna
JoannaToronto
  • 2 reviews

Great value for money and easy to navigate through website. Took only a short amount of time and excellent comparing it with other travel insurance on the market.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Joanna,
Thank you for taking the time to share your feedback with us. We are glad to hear about your experience with our website.
Regards,
Thomas

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Family Holiday
Family HolidaySouth East Queensland, QLD

Easy to use website. Good value.

published

Was impressed with how easy the site is to navigate. Booked for a group of 6 and it's the first time we have used Insure and Go. No claims as yet but the product has been recommended to me by a number of people.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi there,
Thank you for choosing InsureandGo and taking the time to share your feedback with us. We are glad to hear about your experience with our application process.
Regards,
Thomas

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Brendan J.
Brendan J.Hobart, TAS

The best all round travel insurance we could find

published

We have used Insure And Go a number of times now for international travel.
We have found them to be the best all round travel insurance that we could find.
As we have never lodged a claim, I wonder if this company will look at client history and offer some form of discount when we are applying for future travel insurance?
There are some things on the Policy that do not apply to us, and I believe it would be beneficial if we could not only select those components that are applicable to us but also very the sums insured.
As we had to book some components of our travel 12 months in advance, maybe this company could offer some form of temporary cover note that covered us until we were able to complete the formal cover.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Brendan,
Thank you for choosing InsureandGo and taking the time to share your feedback with us.
Regards,
Thomas

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Peace and Security of Mind

published

Four policies previously taken....another 3 policies purchased but yet to activate.
Disappointed that multi-trip polices currently not available.
Claim lodged due to contracting COVID-19 in Thailand was paid out promptly in full for mandatory hospital 10 day quarantine over total period of 12 days in quarantine hotel.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi LarryL,
Thank you for choosing InsureandGo and taking the time to share your feedback with us. We are glad to hear about your experience with our claims process.
Regards,
Thomas

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Great value for money

published

Yes it was good value have used insure&go 4 times

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Mandy,
Thank you for choosing InsureandGo and taking the time to share your feedback with us.
Regards,
Thomas

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Bob K
Bob KSouth East Queensland, QLD

Just the ticket !!!

published

First time using this insurance company. Was reasonably easy to set up and obtain recognition and acceptance of prior medical conditions. One of the only companies and policies providing a better range of cover for COVID.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Bob,
Thank you for choosing InsureandGo and taking the time to share your feedback with us.
Regards,
Thomas

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Hel
HelHunter Region, NSW
  • 2 reviews

Very easy to follow very affordable price covers everything I Need excellent value for $ Highly recommend I will use again

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Hel,
Thank you for choosing InsureandGo and taking the time to share your feedback with us.
Regards,
Thomas

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xr107
xr107Sydney, NSW
  • 3 reviews

Straightforward process

published

I've previously used Insure&Go and had no hesitation to use them again for our trip to Fiji.

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi there,
Thank you for choosing InsureandGo and taking the time to share your feedback with us.
Regards,
Thomas

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ELLIS
ELLIS
  • 2 reviews

so far so good

published

the policy is good value al;though fortunately we have not had to make a claim as yet

InsureandGo Australia
Thomas M.InsureandGo AustraliaSend a private message

Hi Ellis,
Thank you for choosing InsureandGo and taking the time to share your feedback with us.
Regards,
Thomas

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Brenda S
Brenda SRichmond-Tweed, NSW
  • 4 reviews
  • 1 like

Almost perfect.

published

User friendly website but cost increased by $50 within 30 minutes while researching.

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