InsureandGo Australia International Travel Insurance - Gold (page 2 of 10)

Since writing the review below, representatives from InsureandGo have been in contact with us, have communicated with us in a timely fashion and have made an offer that we are happy with and have accepted. The customer service has been excellent and the funds have been received promptly. Based on this most recent experience we have changed our rating from one to three stars for our overall experience, the two parts of which could not have been more different. We have been completely honest throughout our dealings with InsureandGo, and we believ...

"Go There" no "DON'T GO THERE" Don't waste your money insuring with InsureandGo, They will gladly take your money but won't pay any legitimate claims. You can only judge an insurance company on their attitude to paying legitimate claims, this company scores 0 out of 10.

Our policy cost $137.90 and due to COVID we were offered a pro rata credit as it was not our fault we could not travel. The credit is $59.00. Under half what we paid for the policy. Never again will we be insulted like this. Will inform Fiftyup club of this robbery.

Insured for trip international trip and ski package. Insure and GO sent confirmation that insurance was valid as placed prior to COVID lockdown. We travelled overseas and due to covid issues the ski slopes closed in Canada, despite paying extra for a ski package insurance no refund was given.
We had to cancel the balance of our trip and recovered a significant amount of funds, however some item could not be recovered, no refund provided.
After refusing to pay the claim, I requested a review as the basis for refusal was incorrect including such...

Had Insurandgo knock back our covid related claim for cancellation on several occasions. Our policy was purchased late last year so specifically included cancellation in the event of pandemic. We filed a complaint online with AFCA after their final knockback. AFCA's decision is final. In our case the cards fell our way and we received our payout. Just keep persisting and ignore the responses from any representative of the company. Good luck.

Total waste of $1200 + for insurance. Totally dishonourable behaviour. Take your money but do not deliver anything. Lets hope they either go out of business as a result or have to face an enquiry in the future to justify their ruthless claim methods.

I bought domestic Travel insurance with InsureandGo in October 2022 for our trip overseas. In Apr 2020, due to COVID 19, we had to cancel the trip, all my bookings with some airlines, some hotels gave us a refund, but InsurerandGo refused to give us any refund or follow up information. After some emails & phone calls which they haven't reported in their system, I still havent been paid or spoken to.
I will never use them again!

I took out Gold cover in November 19 for a trip in April 2020 for my family. Covid happened. We were able to get most of our costs back ourselves (after my wife and I spent hours on the phone chasing up hotels, airlines, car rental etc). It was just a few airlines that only offered credit that was our issue and the basis of our claim. We experienced back and forth communication over 4 months (they asked for documentation twice) only to be told we did not take “all reasonable steps” to reduce loss. I do not know what this means because it was not explained.
I have used insure and go a number of times previously however, this is my first claim. I will not use them again.

Purchased policy in December 2022 for travel September 2020. As overseas travel is banned have requested a refund of premium, ie cancellation of policy outside of 14 day cooling off period. No refund but a pro rata credit which to receive you have to agree not to make any future claim on them. The rationale is that they had us covered from policy inception to cancellation. Have bought travel insurance from them in the past, never made a claim and tbh am thinking they just want the premium and after that could not care less.

Joke of a company. Took out the policy before Covid hit. While overseas our return flights got cancelled. We couldn't return for an extra 3 weeks later, all at our own expense. Even though our policy is covered for cancellation, loss of income etc they say we're not covered! Said we were in Indonesia, which we werent, dont even read the claims properly! Also because our new return flights were outside the policy dates thats no good either.....did you think we would purchase another policy while stuck overseas when getting no clear answers from you cowboys?!! Will be going to AFCA as were out quite a bit of money.
AVOID AVOID AVOID

We planned a 5 week trip from Australia to Greece. We weren't happy with the price of the insurance product the travel agent was offering us so did a shop around and Insure & Go was definitely better value for almost identical coverage. We took out the cover in September as soon as we had paid for everything. When Covid-19 hit and the Government wouldn't let us leave Australia we cancelled the holiday and our agent managed to get a large chunk of our money back in refunds. We sent off the claim for the balance and within a month we got the ...

Due to Covid we had to cancel our trip to Ireland/Scotland and so far have received a refund from tour company minus $1400 which was our claim. Because we cancelled we had our claim rejected. If we had taken a credit to take the trip at a later date things might have been different however why would I leave $10K tied up for years with a possible outcome of never taking the trip or seeing the money again. This was our 4th policy with this company but it is the last.

I claimed a missing part of a refund from Singapore Airlines refund. they refused the claim and totally messed up the facts. nevertheless, the denied the claim. Ive had to submit a complaint to the Ombudsman and if necessary will take this to QCAT

Purchased in Sept 2022 (for travel June 2020) after research showed it had won a Choice award and looked good. For what, I don't know. Yes the purchasing was easy and it appeared to be good value but that's where it ended. Fast forward six months...we all know what happened....so we lodged a claim for airfare reimbursement because the airline wouldn't refund. We provided them with the extensive documentation they required upon submitting the claim, heard nothing for three weeks and then they asked for all the documentation again (even thou...

Not paying for cancelled flights. Won’t let us cancel the useless policy. Took our money with no intentions of paying for ANY event. They have every angle covered with “NO”.

Bought policy on 1st of February, gold cruise $1000 dollars.
Now told no refund.. why would you ever use this company I the future? They say their website I’d down.....

I strongly recommend not to use Insure and Go for your future Travel insurance. We paid almost $300 in premiums to Insure and Go for their gold cruise cover last year, well before the covid pandemic hit and then our cruise was cancelled by the cruise line is May. We managed to recover all our costs ourselves without Insure and Go lifting a finger or paying out 1 cent. We then requested a refund from them on our $300 premium only to be told all we can get is a credit for future travel. I have since lost my job due to the pandemic and any future ...

I gave Insure and Go a terrible review in April after getting a very poor response from them on travel insurance that we did not use due to COVID.
Contacted AFCA and stated my problem and they followed through with the complaint.
On July 27 was notified that they would refund us $881.29 after paying $1191.61 for the premium and accepted this.
Have received the money today-a much better outcome than receiving nothing at all, thanks to the help at AFCA.

This is the first time I have used this company for travel insurance. I took out their most comprehensive policy for our Hawaii holiday planned for June 2020. Obviously COVID put an end to our plans and we managed to get credits for our flights, entertainment and all but one night accommodation booked. Thought rather than claim for this accommodation, I would request a credit for our future trip, however the value of the credit would have amounted to just over a third of what I paid, so I elected to claim for the hotel accommodation, just unde...

Nowhere in the documentation when I took out my policy was there any mention of co-vid and when I contacted them they said I would not be eligible for recovery of my fares and hotels.

We had booked to travel to New Zealand leaving March 17 and were fully packed to travel. However the night before NZ placed a restriction on international travellers that they would have to be in quarantine for two weeks before they could proceed which for us was a waste of time since we were on holiday for 17 days... just enough time to get out of quarantine and fly to Auckland to catch the plane back home!! As one of the conditions were that they would allow the claim provided it was government restrictions following an epidemic that caused ...

After inquiring on Product Review about obtaining a credit for my travel insurance to Canada which was no longer necessary due to the trip being cancelled I received a reply from Anna with a link to claim a credit. I am happy to say that InsureandGo have approved the credit so thank you Anna much appreciated!

After my claim being rejected several times, l lodged with the AFCA
Within a 3week period my claim was payed in full.

Not sure why insureandgo make their clients have to go to these extremes

We booked flights to Singapore for March and took out insurance in December. Our flight was cancelled by the airline. After a very lengthy period of stuffing around and providing insure and go with the same documents multiple times they declined our claim. This took around 3 months. They bases this on malaysia airlines offering us full credit to be used by June next year (super helpful). We escalated to afca. Last week (about 6 weeks after escalating) we got a call from insure and go. They offered us $2500. I said no. we then received an ...

Over 5 months to settle a simple claim, had to go to AFAC in the end and I just took the small amount they were offering because they clearly can't read properly and I could not be bothered with them any more.

Booked the travel insurance last year before COVID was a thing. Called them up a few days before we were due to fly out in February to confirm we were 100% covered - they assured us since we purchased Gold policy we were covered for "unlimited cancellation expenses". Then had to cancel one leg of the trip due to travel restrictions that ...