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Reviews

4.3

91 reviews
5
(59)
4
(20)
3
(1)
2
(1)
1
(10)
  • Value for Money
    3.8 (6)
  • Transparency
    3.0 (6)
  • Customer Service
    3.3 (7)
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Smooth, painless and professional

published

I used these guys when travelling to Europe, and during I required a doctor and as well as having my phone stolen. When I made a claim for my expenses, the process was made really easy for me, and they completed the claim in a timely manner. I would highly recommend this company, and will be using them again in the future.

Insurance claim madeYes
1 comment
iTrek
Andrew C.iTrek

Hi Ash, glad to hear we were able to assist you with your claim. Thanks for recommending us and we wish you happy and safe travels. Kind regards, Dorian at 1Cover.

Excellent value for money

published

Excellent value and very easy to set up. Didn't need to use or claim so difficult to express an opinion....but if the value and set up is anything to go by, im sure the claim process will be as good too.
Thanks itrek



Insurance claim madeNo
2 comments
iTrek
Andrew C.iTrek

Hi Phil, thanks for taking the time to leave us a positive review, and we hope you had a great trip. Kind regards, Dorian at itrek.

Phil
Phil

No problem

Great cover at a great price. Haven't had to use it but feel very confident that if we did it'll go

published

Excellent value, easy to buy and the price is fantastic. Itrek is easy to navigate and compare levels of coverage. Don't fall for the high priced insurance they have extremely high profit margins more than 200%. I know I was in the travel industry. Have used itrek for over 7 years now and I recommend them to everyone.



Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Susanna, thanks for the positive review, we really appreciate it. Thanks for being a loyal itrek customer. Kind regards, Dorian at itrek.

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There when you need it!

published

This is an excellent no fuss policy that does exactly what it promises - when you need it they are there. We have been with it for years, initially setting it up by a simple phone call, but more recently online - it's easy, fast and reliable.
Customer support is managed by real people, here in Oz! Helpful, efficient, all around a good experience.

Insurance claim madeYes
1 comment
iTrek
Andrew C.iTrek

Hi Sylvie, thanks so much for taking the time to leave us a positive review, we really appreciate it. Thanks for being a loyal itrek customer and we look forward to insuring you on your next trip. Kind regards, Dorian at itrek.

Felt safe with iTrek

published

I recommend iTrek to friends and like how easy it is to get covered. The support when I had an injury last trip was reassuring and my claim was handled promptly. Thank you.

Insurance claim madeYes
1 comment
iTrek
Andrew C.iTrek

Hi there, sorry to hear about your injury but we hope you are recovering well. Thanks for taking the time to leave us a review. Kind regards, Dorian at itrek.

Easy choice and safe bet.

published

Awesome coverage, great price and customer service. No worries and no problems. Definitely choose iTrek if you want to go away with peace of mind knowing you're covered for anything that could go wrong.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Dons, great to hear that we helped provide you with peace of mind while you were on your trip. Thanks for taking the time to leave us a review. Kind regards, Dorian at itrek.

Very convenient

published

I found it quite easy to set up insurance online and get value for money compared to other companies. I will use iTrek for future insurance on our next travels overseas.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Rocco, thanks so much for taking the time to leave us a review, we really appreciate it. We look forward to insuring you on your next trip. Kind regards, Dorian at itrek.

Ads

AdsPerth

Top Notch

published

Good value for money, second time using iTrek, peace of mind, piece of cake to set up, range of covers all a competitive prices. A must have if travelling to Asia.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Ads, hope you had a great time in Asia. Thanks for being a loyal itrek customer and for taking the time to leave us a positive review. Kind regards, Dorian at itrek.

Value for money

published

Excellent value for money. Extremely easy to set up over the Internet. I felt completely at ease during our holiday overseas knowing we were covered by insurance. Glad we did not need to use it though.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Reg, thanks for your feedback on our service, glad we were able to provide you with peace of mind while you were travelling. Kind regards, Irina at itrek.

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iTrek the best!

published

iTrek is brilliant - have used several times over last 5 years and even had a claim once with no problems at all. Great price options, quick and easy with different options of cover to suit different needs at wonderful prices.

Insurance claim madeYes
1 comment
iTrek
Andrew C.iTrek

Hi Gilly, glad we were able to assist you with your claim. Thanks for your feedback on our product range, and we look forward to insuring you on your next trip. Kind regards, Dorian at itrek.

Always travel with iTrek

published

Have used iTrek for 4 years & needed to make a claim in first year after breaking wrist. Claim was handled quickly & efficiently & so now we only ever use iTrek

Insurance claim madeYes
1 comment
iTrek
Andrew C.iTrek

Hi Sue, sorry to hear about your wrist but glad we were able to assist you with your claim. Thanks for choosing itrek for your travels. Kind regards, Dorian at itrek.

Perfecto !!!

published

Excellent great price! So quick and easy over the phone at the least minute, most impressed, as policy was sent to my mobile phone. Extremely happy and thank you for the peace of mind. I use I Trek every time.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Helen, thanks for choosing itrek and for taking the time to leave us a review. Wishing you happy and safe travels, Dorian at itrek.

Perfect

published

Love the service and price! Keep it up! Always satisfied with the product. Have used before and claimed and all has been well. Nothing to claim this time around (thankfully), but I know itrek would have my back!

Insurance claim madeYes
1 comment
iTrek
Andrew C.iTrek

Hi Deano, glad that we have been able to assist you with your claims in the past. Thanks for leaving a review, and happy travels! Irina at itrek.

Good choice policy

published

It was very good value for the amount we paid. I would definitely use them again and would recommend them to my family and friends. Was glad that I didn't have to make a claim.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Ripa, great to hear that you will be travelling with us again. Thanks for taking the time to share your positive feedback. Kind regards, Irina at itrek.

Great!

published

Always happy to use Itrek Travel insurance. Their prices are really competitive - their products are well-designed and it's so easy and simple to book and use online. Have also spoke to their agents by phone who are courteous and efficient and quickly find solutions. Will always come back to them.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Gill, thanks for your feedback on our service, we really appreciate it. Look forward to covering you on your next trip. Kind regards, Dorian at itrek.

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Ticked all the boxes.

published

Although I didn't to make a claim it was nice to know I was covered and it gave me peace of mind. I will know doubt look at iTrek again when I travel.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Val, thanks for your positive feedback, wishing you happy and safe travels, Dorian at itrek.

Chris

ChrisNSW

  • 4 reviews

Excellent service and product

published

We have always have gone itrek after a medical emergency in Thailand which was handled brilliantly by their underwriters Allianz. As we are over 60's they are always highly competitive price wise too.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Chris, sorry to hear about your medical emergency but glad we were able to assist you through this. Wishing you happy and safe travels, Dorian at iTrek.

Review

published

Good value for money. Easy to organise on line. Very affordable travel insurance. Lucky enough we did not have to use them. Other families members have and the claim system was excellent.

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi there, thanks for taking the time to leave us a review, and thanks for the feedback on our price and claims service. Wishing you happy and safe travels, Dorian at itrek.

Review

published

Good value for money. Easy to organise and purchase. Confirmed by email and straight forward to keep track of. Would recommend as an affordable travel insurance product to friends and family

Insurance claim madeNo
1 comment
iTrek
Andrew C.iTrek

Hi Jonjon, thanks for taking the time to leave us a positive review, we really appreciate it. Kind regards, Dorian at itrek.

iTrek - It's easy and it works

published

Fortunately, we didn't need to call on the services of iTrek for this trip. This is a GOOD thing.

However, back in 2010, when the volcano blew its top in Iceland, I was in Marrakesh and a long way from home. The planes were grounded and I was stuck. iTrek covered my expenses as I travelled cross country back to England and then eventually back to Oz. And they did this with no questions asked and no fuss 'n' bother.

I will use iTrek for every trip I make. They do what they say with no fuss and no bother.

Insurance claim madeYes
1 comment
iTrek
Andrew C.iTrek

Hi there, sorry to hear about your experience in Iceland but glad that we were able to assist you on this occasion. Thanks for taking the time to leave us a review, we really appreciate it. Kind regards, Dorian at itrek.

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Questions & Answers

Kath Roberts

Kath Robertsasked

iTrek

I will be trekking to Everest Base Camp with a tour group. If I add the trekking pack to my policy will I be covered if I need to be flown out due to illness or accident. Do I also need to add the snow sports pack, will only be walking. Thank you Kath Roberts

No answers
Daniela Torres

Daniela Torresasked

iTrek

Can I buy a travel insurance with this company if my country of residence is Colombia?

1 answer
iTrek
Andrew C.iTrek

Hi Daniela,

Unfortunately, iTrek do not have a policy that would appear to suit your insurance needs, as it is an Australian based company.

However, our sister company 1Cover Travel Insurance offers an 'Already Overseas' policy. Please note, that to qualify for this policy you must be an Australian permanent resident or citizen and your trip must end in Australia, not Colombia.

I hope that answers your question?

Kind regards,
Kieran at iTrek.

Aaron Pakenham

Aaron Pakenhamasked

iTrek

I am a UK citizen who has been leaving in Australia for the best year. I need insurance for travelling home. On the way back i will be in Malaysia for 10 days and in Nepal for three weeks. Who would i best insuring myself with that cover trekking but also cover a non-Australian resident?

1 answer
iTrek
Barbara K.iTrek

Hi Aaron,

Unfortunately we can only provide travel insurance to residents or citizens of Australia when they are travelling overseas.

Kind regards,
Kieran at itrek.

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