No options given for deliveries. No considerate of people having to work. No change options for their schedule time frame!
Just dum business model!
Range of products ok.
The fridge yet to be tested.
Just frustrated me with the delivery and rude!

Pre ordered item 3rd of March. Release date for the item 9th of March.
Paid express. Still waiting on delivery. Slow slow slow. Not really express and pre orders not really a priority to send as stated.

Went to JB hi-fi sunshine plaza to buy a GoPro hero 7.
Asked them to price Match as I had found the product for less at another store. The other store and product met all the price Match conditions but they would not do it.
I have had this problem with other large store chains, they advertise they will beat their competitors on price but when you find a price that beats theirs by more than a few dollars they fight it hard.

Jbhifi charges for the delivery quite a lot, however they are using the most pathetic delivery company - Toll.
It is impossible to get your parcel delivered. I've already wasted few hours of my life and the product still wasn't delivered.
I'm totally disappointed with Jbhifi and their service.

Delivery date at checkout states "On or before". Delivery date came and went with no notification of shipping. Contacted customer support who stated that special order items take 2 - 12 weeks and the "On or before" date is not relevant - there is no mention of this at checkout. Customer Support can't give me any information regarding delivery and their solution is for me to cancel my order. Extremely poor customer service don't risk parting with your money!!!

I had pre ordered the samsung galaxy s20+ from jb hifi instead of samsung themselved and I paid the price for it. Due to a system error my order got cancelled and the funds were still pending. Neither did I get the phone, not did I get my money back for a while. To make this worse I was informed I would not be getting the pre order bonus buds which I was supposed to receive with the phone. Upon contacting Jb hifi I was informed that they would not help me with this issue as it was not in their control. To help with JB. They've managed to ruin my experience like no other.

Ordered a keyboard which was shipped pretty quickly- but was sent with Toll with no choice to change couriers. Toll did not deliver as usual but took it to a depot thats a 50 Km round trip away. I tried to get them to deliver to my local JB store but coudn't get a timely response from JB HiFi. Toll then returned the item to JBHiFi. Totally unsatisfactory performance all round. Terrible service from both parties

I went into Chadstone JB HIFI with what I thought was going to be a complicated issue. A couple of the guys there were incredibly helpful, patient and educational. Once my original issue was addressed, they even helped me figure out some problems I was having with my internet and I honestly couldn't be happier with the outcome. Thanks for your time Chadstone JB HIFI

I've been to several retail stores and in the past few months I've encountered numerous times at various locations around Sydney (including Westfield city, Bondi Junction and Eastgardens) JB HiFi very young staff members behind the counter coughing, sniffling terribly and appearing flustered and ill from the common cold or flu. The managers of these stores need to understand the obvious: that while an ill customer can transmit a flu/cold virus to 2-3 people on average, a staff member behind the counter, who serves hundreds of customers, will potentially transmit it to many-many more. It is not responsible to practice a policy of retaining sick staff in the JB HiFi stores with the flu or a common cold virus.

Ordered a product express post Monday.
Was sent by parcel post on Tuesday. Not actually collected from dispatch until Thursday and at the time of writing this I still haven’t received my item.
It was for my sons birthday and I emailed them (they don’t have a contact phone number) on Tuesday, Wednesday and Thursday and got no response.
My son is still waiting for his birthday present to arrive.
Worst customer service I have experienced!

directed to watch area excellent service was very impressed by staff and the store
Happy that I got a new watch for not Much more than a new band impressed

Got 2 phones on plans and served by nathan a rep in craigieburn. Offered the deals for the phones and activated straight away. Spot on service conditions explained. And deal done. Kudos!

The staff over at the Myaree super store is awesome! They are knowledgeable with their products and can point you to the right direction.

I bought the wrong item initially and had to come back for a refund and they were more than happy to accommodate as well!

Kudos to you guys!

Had the worst experience with JB. The purchase itself was fine but there was a problem with courier and they take 0 responsibly for package not being delivered, won't help or solve

I went to the Whitfords store & asked for a particular product & colour. I was told it’s not available. 10 mins after when I called it was available! I wonder how? Magic ?

Is it because I asked for a price match? Or is it because of my skin colour ?

Absolutely hopeless. I ordered a chair and they sent the wrong colour. Took a week of emails going back and forth to finally get them to pick it up. They have no contact number so all contact is via email which is extremely frustrating and SLOW. I lost a days work waiting for the delivery and will lose a Saturday writing for them to pick it up. Absolute joke of a service. I could have taken it in store but it is way too heavy.

If your going to buy online but elsewhere, it's cheaper. Otherwise just buy it in store. JB....Never again.

they gave me a full refund when I took my portable indoor AC back because it was running to loud....
thats why I buy ALL my electrical goods from here...
Osborne Park - Perth Store...
Awesome!

When you buy extended warranty of any product .. the company deal the extended warranty is basically scam.. everything will be forever and few 100 call to fix . Big no to buy extended warranty option from Jb hi fi