JB has a decent selection and the prices aren't too bad. Where it all comes apart is where they use Toll for their shipping. Toll's completely unreliable. We've been waiting on a package for days now even though Toll's own tracking says it's been picked up for delivery two days in a row. Think I'll just go back to eBay.

I've ordered multiple times with JB online and had no problems in the past, but this time I was extremely disappointed to find that the video game I ordered was completely different to what I received. How could they mistake the product I ordered? I almost feel like it was done deliberately.

Currently waiting to hear back from customer service via email -- why on earth they don't have a telephone number for faster communication is beyond me.

Terrible experience at Cannington branch in Perth when I request price matching three employee talk to me in same time and were very rude attacking me unbelievable very rude lady called Georgia
I did not believe I am in Australia ...do not believe them that they will match the price in 30 days they put lot of exception to escape doing that

Rang the Morayfield Store and spoke to a very helpful lady who directed us to your website as we wanted delivery. Website easy to navigate and pay and we are so impressed with the speed of delivery - from WA to Qld to my door in 3days. Great phone too!! Will certainly shop here again.

I wanted home delivery and the only way I could get it was by picking it up myself... I know that sounds a bit mental, but I was told on the phone that if it didn't fit in my friends car they would organise home delivery!
My health is compromised, and I wasn't happy that I had to go into the store to complete this transaction.

Always able to get help have a great range of music and games for very fair prices have always loved my experience with there staff happy and friendly easy to deal with

The staff were super helpful when I was buying a new phone. They were able to answer all of my questions and provided great knowledge and a great price for what I was purchasing.

I do not recommend shopping with JB Hi Fi - Online.
Not because of Their service, Their prices or Their product range, but simply because the delivery company they insist on using is the most incompetent, slow and unhelpful delivery company I have ever come across (names Toll - about whom I have also left a review).

On Saturday 15th February 2020 I purchased a Microsoft Surface Arc Wireless Mouse (Black) for $80 so I could use it wirelessly when I go to Elise’s, my parents or on holidays. The staff were kind to me and the service was amazing.

Website misleading re delivery times plus JB Hi-Fi do not allow Authority to Leave so you'll pay for delivery then have to line up at a post office to collect.

Bought an iPod speaker, asked for one with a cable. Sent it as a gift. It did not have the cable, they say I have 2 by 1. Crap service.

Ordered products worth $450. Toll was supposed to deliver but simply never came and then said I didn’t accept the delivery. What? They never came!! Don’t order online with delivery because it sucks!! In store is fine or find a different shop.

I ordered a brand new red dead redemption 2 for the PlayStation 4 and they sent me a preowned copy. I called them and they said they ran out of sealed ones so they gave me an old cover but the disks were new. They didn’t offer a refund, only an exchange and I don’t know if it’s new or not because they could be bull shitting so overall the delivery was decent but the item wasn’t what I was expecting

I do not recommend ordering from JB

Have been promised for WEEKS the delivery and pick up of an order from the beginning of March. Every week I am told this weekend it will be sorted. If you are getting something delivered that you need right away then steer clear of this store. Going into the shop is fine but I have never had a good experience with an online order.

Thanks JB for delivering my product in under 24 hours! Great Service!
Also a very big thank you to Alex in the Watergardens Store (Taylors Lakes) who solved my problem of an incorrect address on the order. Despite that problem and it being resolved, my parcel still arrived in less than a day! I am very impressed

I really like JB Hi Fi, I find their site easy to navigate and order, the products are always as described, and the prices are usually pretty good. Most recent purchase was an Apple Watch, which has been great.

I’m very upset with the delivery service. Didn’t give me an option to pick up in store and despite playing $8.99 for the express shipping I’m waiting for four days for my parcel to arrive.

I ordered online at JBHIFI, 10 new release dvds on Wednesday just after Midday. I was suprised to see my confirmation receipt say delivery by Australia Post eparcel as usually JB uses Toll Couriers. I then recieved 9 of my dvds by courier at my door the next day before midday and the tenth dvd by a postie in my mailbox half an hour later. So I received all my dvds within 24 hours of ordering! Best service I have ever had and I hope JBHIFI keeps up this new delivery service they are now using. Huge improvement on the last. Very happy.