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Reviews

1.8

53 reviews
5
(9)
4
(1)
3
(1)
2
(1)
1
(41)
  • Product Quality
    2.0 (12)
  • Return Claim MadeYes (2) · No (10)
  • Customer Service
    1.6 (11)
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Completely dishonest car dealers

published

Stay away from Nunawading Jeep dealers! They are mainly interested in getting old stock out of their hands and aggressively tried to make us buy their Jeep Cherokee. The dealer did not even know the exact specifications of the Jeep. They are abusive and liars. Checked the Jeep on the Internet and we are lucky we walked away.

KNOX JEEP

published

Fantastic service!
Thank you to a very professional team that couldn't do enough for me Souraj Das to the cent very thorough & patient, Sam on the ball & brilliant customer service & Nathan man of your word & all the girls beautiful will definitely be back to see you guys in the near future, some of the other Dodge Chrysler Jeep franchises need to take a leaf out of your book thank you so much FTG for the top of the range service another happy customer :)

Noel

NoelMelbourne

  • 2 reviews
  • Verified customer

Lemon, horrible sales tactics and non-existent after sales service.

published

Essendon avoid Jeep, Fiat Chrysler Australia and Essendon dealership.
Purchased a Jeep Trailhawk 12 months ago. Has been back 6 times for 16 different issues and has been off the road for 6 weeks total.
Essendon dealership and Fiat Chrysler Australia refuse to take responsibility.
This car has never been off-road. This car can't be trusted on a road. Would you trust it on a steep rocky hill??

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Hanni

HanniPerth

  • 6 reviews
  • 24 likes

Never ever come back again.

published
1 comment
Hanni
Hanni
tomahawkkid

tomahawkkidbrisbane

Rude Arrogant Buffoons

published

I wanted a change over price on a 500 pop. They are rude, hopeless and offered without seeing the car 30 percent of the purchase price after 30 months with full service by them.
I would rather eat a yaks back than deal with them.

Anni

AnniOakleigh East

Bayford jeep dealer is the worst in the world! !!

published
ADL888

ADL888Melbourne

  • 3 reviews
  • 2 likes

Lack honesty and integrity

published

I recently purchased a Grand Cherokee from Brighton Jeep. The vehicle that was delivered to me did not match the product description on the sales contract I signed. When I contacted the dealer (having discovered the deception approx. 24 hours after taking possession) to request an exchange or refund, they blankly refused and the Sales Manager was particularly aggressive. The case now sits with Consumer Affairs.

I strongly recommend not dealing with Brighton Jeep. They do not value honesty and integrity and they clearly do not value customer satisfaction.

Knox Jeep Dealership

published

Knox Jeep- Terrible customer service is an understatement

published

This dealership is absolutely pathetic when it comes to customer service. They are only interested in you until you finalise the purchase of your car. I could clearly see their real attitude towards customers right from the time, the sale is done. They boast about having 5 star rating. Don't believe them!!! Since i bought my car, I dealt with at least 5 staff ranging from Managers to Sales staff. At the end of every call, they will surely mention ' will call you straight back' when you ask for something and none of them call back.
They are big time unprofessional!!!
Do yourself a big favour and keep yourself away from this dealership.

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Kim Patterson

Kim PattersonRye, Victoria

  • 2 reviews
  • 2 likes

Worst experience of a new car I have ever had

published
supakillsu

supakillsuNew South Wales

  • 6 reviews

Test Drive Request & Customer Handling

published

This ASPLEY JEEP dealer doesn't allow customer to test drive their vehicle unless you commit to buy it within 2 weeks, very poor customer service.

They insisted that this type of vehicle is most sold so you have to decide to buy it in 2 weeks time before you drive test the car. No way they will look after the customer needs and requirements.

Fat the Pony

Fat the PonyMelboune

Be Aware - Melbourne City

published

Don't bother with Jeep Wangara!!

published

Had a terrible experience with inexperienced salesman, and was then basically railroaded into not buying a car when things didn't work out how they wanted them too. Really unimpressed, would NEVER go back!!

Poor service, misleadIng information, too hard.

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Questions & Answers

Allan Hickson

Allan Hicksonasked

Can anyone tell me why Peter Stevens Ballarat no longer has the franchise to service Jeep, Fiat and more. They had a brand new service centre and as far as I was aware all was well. Went down this morning to book in for a service only to find that I now have to go to Bendigo or Werribee. I love my Jeep Grand Cherokee. They are a beautiful car to drive as well as having plenty of power and good fuel economy. Pain when you have to travel 100 kilometres or more each way to get a service. Appears ridiculous that a town as big as Ballarat looses a service franchise for Jeep, Fiat and more.

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