Do not refund you the money even if the airline cancelled the flight and said that they are giving refunds. Do not reply to or or get back to you. Do not help. There is no such thing as calling and talking to someone.

We have written to Jetabroad by letter and also sent the forms over the website at the end of March 2020. We have only received back an automated reply. We are anxious to hear from them in person /writing to reassure us that we will be able to get credit for our flights. Our booking ref is LTQCXF. As we are a family of 5 traveling to UK these tickets are of huge value and this is causing us sleepless nights of stress. We understand there is a backlog but we want to make sure that this is actioned before any policy dictates that it is too late. We were due to fly on 15th May.

I sent a ticket cancellation request approximately 6 weeks ago (Wedding cancelled in the Kimberley) due to Covid 19. Their policy said they'd get back to me 48 hours prior to flight. The flight was due to take off around 10am TODAY and another flight at 4pm TOMORROW.
Have not heard anything from Jet Abroad AT ALL and neither has the passenger I booked for.

DO NOT BOOK WITH JETABROAD

No answer or follow up re my cancelled flights due to Covid 19 -
Booking number JZA38R5. Was send a email to confirmed cancelled flights but no response after emails were send.

Like so many businesses the coronavirus came from nowhere and upset and caused impatience with so many people
Jetabroad team calmly sorted everything out for the greatest outcome possible and did not rip Us off
We will be back when we can fly again
We have used Jetabroad for a number of previous flights
Thank you
Pete 3124

Jetabroad I am so disappointed. My family cannot fly due to our son who was hit by a car and is in a coma. We are needed here with him during this frightening time because we are not sure what the future looks like. This had nothing to do with covid19 and I am so disappointed I have heard absolutely nothing from your team after numerous emails. So very disappointed.

I sent the flight ticket cancellation request on 25th March 2020, reference number RXLARE.
After chasing them one more time, I got confirmation of cancellation on 30th March 2020.
I gave a call to airline company a call on 3rd April before flight commencement. The airline company staff told me the ticket was still valid.
On 27th April, I sent a request to them asking what's the process status? But I haven't got any reply.
I don't know what is Jetabroad staff working? No reply, no update almost One month

Thanks Jetabroad For transferring my tickets cancelled to credits with LATAM. It has not been easy to be pacient, but I have to recognise that this company has done its part.

Have been trying to make contact for over a month now and have not received any update of my booking. Have 4 flights booked with Jetaboard and unsure what options I have at this stage as all I have received is automated mail.
Waiting until 24 hours before the flight or after it to make contact to respond is frustrating and will surely result in nothing resolved. Also suggesting to contact the airline myself? What is the point of this service again? Can't even respond or manage a booking in over two months.

Reference Booking : JZJ87ZQ

Need to get my booking number as I have lost my itinerary for a up coming flights, but as it does not fit any of their criteria for the on line forms, I cannot contact them, no phone or Email, hopeless, total lack of service.

Flights cancelled due to corona virus. Trying to contact jetabroad in order to get a refund and clarity on the situation. Sent several emails and are yet to receive a reply. Contacted airlines and insurance company who all say jetabroad is liable. Waiting for jet abroad to stand up and take some responsibility.

Reference IK257Q Flight booked on 4/9/19. Jetstar cancelled flight Tokyo to Sydney on 9th May 2020. Jetstar refunded our money sent to Jetabroad 6/3/20. Have not received our refund yet.
Pauline M.

We have submitted our Cancellation/REFUND request last month, 4th of March. We were suppose to fly on the 8th of April from BRISBANE TO THAILAND via Cathay pacific, THAILAND TO PHILIPPINES via Philippine airlines and PHILIPPINES TO BRISBANE via Cathay pacific.

We still havent heard anything from JETABROAD. We will pay REFUND FEES if its necessary.

Singapore airlines are including waiver date to June 30-so when will jetabroad action these refund and share costs etc .it is going on to long. as a consumer we should not have to wait and be treated to robot email responses with no contact numbers

Filled out forms for refund requests for our flights back to UK weeks ago (cancelled by qantas) Due to fly tomorrow and not heard back apart from an initial ‘we have received your request’ email. No way to contact Jetabroad, all phone numbers I have found have been disconnected. The website helpfully suggests that if you are due to fly within 48 hours to contact the airline directly. The airline say to contact jetabroad.
I understand about the pressures/backlog etc but we would just like confirmation that our request is being dealt with and we will not be penalised/out of pocket if this request is dealt with after the departure date as is now looking likely to be the case.
Booking reference - ANAPSN