Jetabroad Questions & Answers

How do we take action again Jetabroad to get our money back? Does anyone know of any class action lawsuits that are active against Jetabroad?

Hi, I can't get Jetaboard to respond to me. I know it is a crazy busy time but my airline cancelled the flights and I submitted an online request on 1 May but 4 weeks later I have not heard back?

I have written multiple emails to you guys for a flight change and yet today is my flight day and still no response given. You said will prioritise people who will be flying within 48 hours and I have been patiently waiting without a single response and yet I'm meant to fly today. Reference is CVDYEQ flying from Fuzhou to Sydney with Xiamen Airlines 17th of May. Using the proper way to get in touch but doesn't reply or schedule anything when your meant to fly today are you guys ever going to respond?

Order confirmation JZS27GJ.
Have flight from LHR to Singapore on the 16th May and Air Asia from SIN to DPS Bali on Tuesday 19th May.
Both airlines have confirmed flights are cancelled. AirAsia gave me option to swap for voucher or rescheduling on their website but when I use the information you gave me to search for flight there the booking doesn't show up. How do I contact you regarding the BA flight? I can't manage that one directly with them, told me to contact you....

Hi Customer Service, are you ever answerer my or anybody's questions at all ?

Hi,
When I click on the cancel/request form link I am told to go to ‘manage my booking’ but when I enter my booking reference JZF25XP it tells me this is invalid. I have tried sending an email to customer support but just get an automated email telling me to fill out a cancel/request form! Please advise how I can contact you regarding a refund for unused and cancelled flights?
Thank you

Booking reference: QHRWKZ (Sydney-Phuket)

Please advise on status. We were to travel to Phuket on 9th April but all flights were cancelled.

Hi jetabroad, my flight LZIOON 31/05/20 From Melbourne Australia to Santiago seems to have been cancelled. I have been provided with new tickets from Latam to fly on 01/06/20 from Santiago at 11.30. I need to know as soon as possible what is happening with my flight from Melbourne to Santiago as I was never informed that it would be cancelled.

Hi, i would like to ask for a refund, for all the flights that got cancelled by the airlines. I allready tried to contact thai airways and the other companies too but they all tell me to contact you and get the refund through you. Can I communication with you via mail or phone? Hope you can help me.
Thank you for your time

Hi Jetabroad, I submitted a request for cancellation over 6 weeks ago and haven't heard anything. My orginal departure date is this weekend and Qantas emailed me to say that they have a deadline of April 30. Can someone please get back to me?
Ref: ZEDLIW

Jetabroad I am so disappointed. My family cannot fly due to our son who was hit by a car and is in a coma. We are needed here with him during this frightening time because we are not sure what the future looks like. This had nothing to do with covid19 and I am so disappointed I have heard absolutely nothing from your team after numerous emails. So very disappointed.

Ref no JYY53G3. I booked numerous flights through your company. We are due to fly on the 27/05/20. Due to Coronavirus our flights have been cancelled. Will I receive a full refund from you? Hope you will reply to this?

Bookin Ref - JJFSBQ

Hi I am due to fly Auckland to San Francisco this coming Wednesday April 29th and then return home to Ireland form San Francisco to Dublin on May 9th.
I submitted a request asking for an alternative flight through your website last Monday 20th April but I have received no update from your company.
I will be stuck in New Zealand if my flights are not changed please review my request.
When can I expect to have contact and have my flights changed?

Thank You

Ref : GCDVSA
My flight is now cancelled and when can I get a refund?
I only have received an email saying my flight is cancelled and no information on refund.
The original schedule was 9th April.

Jetabraod Booking Reference: JY632VV. I am still waiting to hear from you regarding my cancelled flights. I was due to fly 12 days ago but obviously couldn't due to covid-19. When can I expect to hear from you?

Hi
My family had flights booked for next week with Jetabroad on Air NZ and Singapore airlines - all flights have been cancelled. I have sent my cancellation request on 24/3 and have not received any response. We urgently need a response and refund/credit details. Ref: Emily - JKWGLR Urgent!

Ref QIFMXK
We were advised yesterday our flight Auckland to Manchester was cancelled by Singapore airlines. Would please advise how we claim a refund or credit for a future flight with this airline. For you information we have been unable to make any progress through you Customer Support/help page. We look forward to hearing from you ASAP

Hi, please assist how to put refund request, i have tried using help and contact form but nothing was helpful, please guide or provide email id. my flight has been cancelled and I want refund as I am stuck overseas and can not come to New Zealand until border open. my email is [email protected]

booking is MRDEFV

Can someone please contact me regarding my booking. I have sent a number of emails to no avail. Booking number is JZJ259G

HI,
My son and I have flights to New Zealand next week 28 April with Air New Zealand - all flights have been grounded, I have sent my cancellation request as far back as March 27 and no-one has contacted me yet- when can I expect a response ? URGENT Emma-Kate Ref JZL79RG