Need to get my booking number as I have lost my itinerary for a up coming flights, but as it does not fit any of their criteria for the on line forms, I cannot contact them, no phone or Email, hopeless, total lack of service.

Flights cancelled due to corona virus. Trying to contact jetabroad in order to get a refund and clarity on the situation. Sent several emails and are yet to receive a reply. Contacted airlines and insurance company who all say jetabroad is liable. Waiting for jet abroad to stand up and take some responsibility.

Reference IK257Q Flight booked on 4/9/19. Jetstar cancelled flight Tokyo to Sydney on 9th May 2020. Jetstar refunded our money sent to Jetabroad 6/3/20. Have not received our refund yet.
Pauline M.

We have submitted our Cancellation/REFUND request last month, 4th of March. We were suppose to fly on the 8th of April from BRISBANE TO THAILAND via Cathay pacific, THAILAND TO PHILIPPINES via Philippine airlines and PHILIPPINES TO BRISBANE via Cathay pacific.

We still havent heard anything from JETABROAD. We will pay REFUND FEES if its necessary.

Singapore airlines are including waiver date to June 30-so when will jetabroad action these refund and share costs etc .it is going on to long. as a consumer we should not have to wait and be treated to robot email responses with no contact numbers

Filled out forms for refund requests for our flights back to UK weeks ago (cancelled by qantas) Due to fly tomorrow and not heard back apart from an initial ‘we have received your request’ email. No way to contact Jetabroad, all phone numbers I have found have been disconnected. The website helpfully suggests that if you are due to fly within 48 hours to contact the airline directly. The airline say to contact jetabroad.
I understand about the pressures/backlog etc but we would just like confirmation that our request is being dealt with and we will not be penalised/out of pocket if this request is dealt with after the departure date as is now looking likely to be the case.
Booking reference - ANAPSN

I applied for cancellation of my flights weeks ago and have recieved no response whatsoever. I have re-applied this morning. i am happy to take cancellation or airline vouchers to be used again, i would just like some response.

Booking Reference JZF4767

I have submitted a refund request weeks ago but no response from your side. I have already received email from China Eastern that our flights is already cancelled. Please give a response that the refund is in process.

I got a response from Jetabroad. My airfares cost $2.1K. After Jetabroad and Etihad deducted their cancellation fees (for a flight that they cancelled), I would have received a refund of $200. Whaaaaaaaat?
Thankfully, the other option was a credit for future use, which I gladly took.
Once I had someone at Jetabroad to assist me, my problem was solved quickly (thanks [name removed]!). Just wanted to say, the call centre staff at Jetabroad and all other call centres are only the messengers. It is not ok to abuse them. They should be treated with the same respect we expect from them.

Submitted request for change of booking on 11th of March after one of my connecting flights was cancelled and then again on 18th of March, after both connecting flights were cancelled.
Was due to leave 7th of April but still have not received any response from Jetabroad.

I have written two e-mails over a month ago asking how much it would cost to cancel my ticket and still no reply. No phone number to call or contact.

Website has a pack of lies of the front saying that "online forms" are easier. Real deal is that jetabroad dont care about there customers - though they are more than willing to accept new bookings and take your money in seconds.

No surprises here - avoid these guys like the plague!

I m still waiting for customer service response from last 3 weeks. Its really disappointing that there is no channel of communication except online form on their website. Highly intransparent company . I donot recommend Jetabroad at all.

Booking ref: JZT947J.
I have submitted the inline cancellation request since the 24th of March - no response whatsoever from Jetabroad. Surely it wouldn’t take 3 weeks to attend to a backlog of request. My first flight leaves in 2 weeks and haven’t heard anything and will rather you sort it out than waiting till 2-5 days before and contacting the airline to start the whole process again. Your lack of transparency to your customers is quite apalling as there’s really no their way to get to them apart from this online request which we doubt even works!! This is terrible! Other travel and booking agencies have refunded my flights which are much further ahead than this yet nothing from jetabroad!
Really disappointed.

We need urgently our money back since we lost our jobs. It is unbelievable that so many people have not received their refund. I need to know exactly when are you going to give me an answer about my refund. Booking Reference JZE39EE

There is no way to contact this company in the midst of this pandemic. No phone number or email or anything! just a request form. I sent a form in over a month ago and have yet to hear anything back. Totally unprofessional to shut off all communication

What to say ? No answer ? No refund ? No number to contact them and modify my flights? What a lack of professionalism... Stuck in the Nz country because of them. Do not book anything with them.
My booking ref is : JZS488J

Hi Jetabroad,

I have been trying to get hold of you but with no luck, I then spoke with Virgin Australia (under your statement on your website says to talk to the airline directly) about the situation - they stated there is nothing which they can do and you hold the refund / next steps. Can you please update me with next steps asap.

Hi Jetabroad,

Can you please get back to me and let me know that you are working on getting my refund processed for the above booking reference? Understand you are busy but I haven't heard from you in quite a few weeks and this trip was a gift for my dad's 60th birthday - losing this money would be a big hit for me.

Thanks,