Jetpets Questions & Answers (page 2 of 2)

Hi Tamie. Thank you for reaching out to us. We can facilitate door to door transport for your pets and we also partner with many fantastic catterys. Please call us on 1300 668 309 so we can find out more about your pet travel requirements. Thanks, Jetpets.

Hi Rosie, Dogs travelling from Australia to New Zealand are not required to spend time in Quarantine, however vet work is required. Please contact one of our Pet Travel Consultants on 1300 668 309 or [email protected] for further information on vet work requirements and pricing. Thanks, Jetpets.

Hi Catherine,
Thanks for reaching out. You are correct, a range of blood tests are required when pets are entering Australia from Category 3 countries. We advise to contact your local vet to arrange the blood testing – your vet will then refer the blood (once drawn) to a testing lab (in the same country for Category 3 countries). If we are taking care of your pets movement, we will check the blood work to make sure it meets the Australian Government BioSecurity requirements (and will send through guidance documents to provide to your vet before the testing to help ensure compliance).
For further information please contact one of our specialist Pet Travel Consultants who can take you through the process step by step. You can reach out via email - [email protected]
Thanks,
Jetpets

Hi Chad, would you mind private messaging your contact details so that we can follow up with you and ask a few more questions about your puppy? Thanks so much!

Hi Victoria,
Can we get some contact details so we can call you to confirm some information?

Hi Jean, sure we can certainly help you out with some information for this trip, however we're unable to provide quotes via Product Review. The best thing to do would be to give one of our Pet Travel Consultants a call on - 1300 668 309 and they will talk you through the options and give you an estimate. Alternatively you can email [email protected] with your details and one of our consultants will come back to you as soon as possible. Thanks!

Hi Lisa, pets travelling interstate do not require proof of annual vaccinations unless boarding overnight. Hope that helps!

Hi Maree, thanks for your question! We safely and comfortably transport cats to their new homes each and every day. In saying that we understand that you’re nervous when it comes to travel, because we talk to other pet owners like yourself all the time. Everything we do is focused on the welfare, comfort and safety of your loved ones. Pets travel in airline approved travel crates, perfectly sized for their comfort and safety. We could even organise delivery of the travel crates prior to travel so that your cats can benefit from becoming familiar with their home away from home. Our resident vets also recommend Feliway products for cat travel. We suggest you contact Jetpets on 1300 668 309 and have a Pet Travel Consultant step you through exactly what’s involved and all the measures we take, and in doing so we are confident it will put your mind at ease. Good luck with your move!

Hi there, apologies for the delay in coming back to you. Can you please give us a call on 1300 668 309 and one of our pet travel consultants can talk you through the options, thanks so much.

Hi there, apologies for the delay in coming back to you. Unfortunately we're unable to provide quotes via Product Review. Please give us a call on 1300 668 309, or alternatively you can email [email protected] and one of our consultants will come back to you as soon as possible. Thanks so much!

Hi Wesley, thanks for your question. You can be rest assured that pets are well looked after. Airline regulations require pets to have a minimum 6 hour stopover in Dubai. During this time the pets are provided a comfort stop where they are taken out of their travel crates, and placed in a secure air conditioned area where they can stretch their legs, and are provided with food and fresh water. Their travel crates are cleaned so that they are comfortable throughout their connecting flight to Dublin. We hope that answers your question, the team at Jetpets.

Hi Rebecca, thanks for getting in touch. Drop off times will vary, depending on your booking with us. The best thing to do would be to give our Pet Travel Consultants a call on 1300 668 309 and they will discuss the options for dropping your pet off for their upcoming trip. Thanks so much, Jetpets.

Hi Mick, thanks for your message. Unfortunately we can't provide quotes via Product Review. The best thing to do would be to give one of our Pet Travel Consultants a call on - 1300 668 309 and they will talk you through the options. Alternatively you can email [email protected] with your details and one of our consultants will come back to you as soon as possible. Thanks!

Hi Sharni, how exciting! It depends on who your breeder has booked with. If the booking is with Jetpets, we can definitely organise a delivery but please note this will be at an additional charge. Please give us a call on 1300 668 309 if we can help further - Jetpets.

Hi Christel, thanks for your question.

All airlines reserve the right to discard soiled toys and bedding throughout your pets journey to optimise comfort. As our fleece bedding lines the bottom of the travel crate, this may be why these were not affected should there be a few layers.
Jetpets can confirm our crates are in regulation with IATA transport standards and are accepted by all domestic and international airlines. Some governments and departure ports are more strict than others hence why we were unable to use your previous crates for transport from Australia.

We hope this helps to answer your enquiry.

Hi there, thanks for your question and the answer is yes, we can transport a rat into Tasmania. However, please note you will need to apply for an Import Permit from the Department of Primary Industries, Parks, Water and Environment for this move – and you will need to know the exact species of the rat for the permit. If you have any questions or would like to know more, please do not hesitate to contact us – 1300 668 309. Hope that helps!

The team at Jetpets

It depends on the transit lounge and day of the week - give us a buzz on 1300 668 309 and we'll chat through all of the details you need for your particular move. Thanks!

Hi Jasmine, we offer a 7 day a week service here at Jetpets and can deliver to your home over the weekend. However, should you require boarding for your pet, we can take care of that too! If you would like to make a booking or for further information, give us a call on 1300 668 309. Thanks so much,

The team at Jetpets.