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Sarah - JarrahdalePerth, WA
Quick efficient service
From the time I lodged an enquiry on the internet the response was fast - within 30 minutes. Christopher came out at a time convienent to myself and then gave me a quotation for repairs/upgrade. Christopher came the next day and completed the work. On realising that a couple of other electrical items in the house were not working because of our upgrade he then attended to them. A great service and would recommend.
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Excellent service
Moved into a new home without any TV points or internet connection. Jeremy came the same day and did the TV points plus gave some really good advice.
Still waiting for internet, be good if ISP could learn from excellent service provide by Jeremy from Jim’s
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Highly recommend Jeremy in mandurah
From submitting my request online to having Jeremy come out the whole process was very fast. Fabulous communication. Took my covid19 questions seriously. Fault found, gave me recommendations. Prompt, clear communication. Raving fan. No hesitations in booking or recommending Jeremy at all.
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DavePerth, WA
- 2 reviews
Excellent service
Jeremy was on time and extremely knowledgeable. Instead of trying to extract more work for us he offered a cheaper alternative to our issue. We will be getting him back next week to do some more work . Highly recommend Jeremy.
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Very happy
"Super prompt service (same day). Great advice and very reasonable prices. Jeremy provides an all round great service with a friendly smile and a helping hand."
I can highly recommend Jeremy.
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GazzaPerth, WA
- 2 reviews
Quick response and professional
Jeremy was very thorough in his analysis of the fault we had with our TV reception. We were very pleased with his professional service and reasonable cost of the repair.
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seanoPerth, WA
- 4 reviews
Terrible experience ripped off my pensioner parents wont return calls
Had 2 panel tvs installed in a new home in singleton wa
One tv is not centred on wall
Charged my sick dad who is on oxygen for a wider conduit in a new home that has smart wiring and ample sized cable conduits built in and didnt install any conduit just charged an extra 150 for nothing
In the next room didnt conceal cables even tho the plates and power point are behind the tv pre built with the home
Then tried charging another 150 again to put in a larger "conduit"
So as a result the cables are hanging down the wall and the tv is noticeably off...Read more
3 comments
I wont hold my breath
Heidi S.Jim's Antennas
Hi Sean. Hans has tried calling you twice yesterday. Is there a convenient time for him to call?
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Happy customerSouth West, WA
Fabulous service
"Jeremy was very efficient friendly informative and helpful Great Service and am happy to recommend."
Rescheduled first appointment and he was very obliging and fitted me in the next available time.
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Michael FinnSouth West, WA
- 3 reviews
Great Service
Jeremy was absolutely fantastic -make an appointment and arrived on time - identified the problem quickly (old faulty antenna) after first checking the antenna outlet signal - recommended a mid-range priced antenna replacement as our reception was strong and when placing the antenna identified that the existing mast was incorrectly situated, remounted the mast in its proper place and provided explanation and photos of the work done. The entire price including testing, mounting and supply of antenna was well below what I expected. Cant speak highly enough!
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MattSouth West, WA
Great service
Very happy with the service 10 minutes after asking for a quote at 9pm I get a message for the rep in my local area asking if he could call he spent 20 minutes taking me through my opinions I highly recommend him very personal and did a great job
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Very pleased with the service
Nice guy, actually learnt a lot about Jim's in conversation, I am now looking into buying a Jim's pool franchise. I am now in contact with the Perth franchiser for Jim's Pools.
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MartyPerth, WA
- 5 reviews
- Jim's Antennas WA, Perth
- Verified customer
Friendly and professional service
We had a 65" TV mounted by Jeremy in Port Kennedy. The job was done professionaly and the service was friendly. After the job Jeremy cleaned up.
Won't hesitate to use Jim's services again.
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Tony
- 2 reviews
Professional
The TV technician was proactive and timely.He called to inform me what time he will arrive and kept to his word.He did a good job and he was very clean.
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Aranee KAU
- 2 reviews
- 2 likes
No satisfaction grantee, don't believed what said on website.
Call up and complains on service and told they do not responsible for their franchise . I have to sort out with the person who done the work .Well i bought service because of Jim's reputation. Clearly Jim just want money and responsible for nothing .
3 comments
Heidi S.Jim's Antennas
Hi Aranee, if you've had poor service from one of our franchisees - it's certainly our responsibility to sort this out for you. I am not sure why the Call Centre would've have told you differently - y... Read more
ou can either call me direct on 0434 562 052 or send me an email - [email protected]I have got no reason to write this review and make things up . The conversation on that phone was recorded on you system . I was not in anyway angry when i ring up, i just want to know the policy for... Read more
satisfaction grantee. That whats's said on your website. Then i rang up and told that every franchise has their own policy and i have to deal with them myself . So how could you explains that ? It is like i walk in to Kfc and something goes wrong and servers said you have to contact the chicken farmer to get issue sorted.Heidi S.Jim's Antennas
Hi Aranee - I agree with you that the call centre should never have told you that. The matter should have been escalated to the Franchisor responsible for that region. I will chase up the call recordi... Read more
ng on this and advise back. I have noted that the franchisee is indeed now coming back to rectify the issue and that you've been speaking with Cameron who is the Franchisor.Similar opinion? Write a review on ieatwords.com.au!
Extremely poor service from Call Centre.
Called the supplied number to organise a quote for some residential work. After explaining in detail what we required, which was not complicated, we were told that all the contractors were very busy and would probably not return our call. Not very professional. How about passing on our request to the contractor so that can make their own decision?
1 comment
Heidi S.Jim's Antennas
Hi Kent. Our apologies we were unable to assist with your request. It sounds like none of our franchisees were asking for work at the time you called.
However - please email me direct - heidis@jimsant... Read more
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Pina SbroccoPerth, WA
Excellent service.
Top job! Jeremy kept me informed of what he was doing (as he was doing work at my mums house) even sent me photos of before and after. Was so professional and very helpful. Good price to!
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MichaelPerth, WA
- 2 reviews
- Jim's Antennas WA, Perth
- Verified customer
Great Job
Great work, on time and reasonably priced, Paul from Jim's Antennas (Aubin Grove), replaced our old faulty antenna with a new digital one and managed to get all our channels working again. We had some issues with large trees affecting the installation and he had to use a different type of Antenna and an extension pole, he had all the gear on-board so could fix it on the spot.
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paulPerth, WA
- 2 reviews
Very professional
Had a replacement phone line installed under the house, Chris the technician was very professional, punctual and well mannered. Well worth the $200 to have access to the internet again.
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Flawless
Christopher from the Byford franchise was professional, friendly and did an amazing job at my house installing an antenna, could not recommend him more highly. Thank you for the great service, Chris.
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Great service
Good punctual service. I find Jim's heavily depends on the individuals providing the service and have used antenna and lawn. Jim's has been great and those who have attended in karnup are awesome
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Heidi S.Jim's Antennas
Hi Sean. Your complaint has been passed along to Hans out complaints manager.