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Reviews

4.7

591 reviews
5
(504)
4
(40)
3
(11)
2
(11)
1
(25)
  • Product Quality
    4.8 (220)
  • Return Claim MadeYes (8) · No (220)
  • Shipping
    4.5 (151)
  • Customer Service
    3.4 (10)
  • Warranty Claim MadeYes (5) · No (221)
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Reviewer Photos & Videos

Andy

AndyFar North Queensland, QLD

Lightening quick delivery despite Covid19

published

Arrived much earlier than estimated delivery date, even though it’s the middle of the Covid 19 pandemic. Highly recommend using their online store, given the challenges we now all face. Thanks guys!



Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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EXTREMELY HAPPY!

published

Item being Corsair RGB Headset to match Corsair RGB everything else! STAFF helpful and sent out straight away! Quality is right up there! Responded and showed me appreciation as well!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCorsair VOID USB
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The reviewer stated that an incentive was offered for this review



Teddy M.

Teddy M.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Fantastic service that went above and beyond

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGigabyte Aorus X5 V8
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Very happy purchase - refurbished ROG motherboard

published

Found a great deal to buy online JW computers.
I decided it was the best solution to upgrade old system.
The board & all other extras were as new condition in the box.
The board functions perfectly, no problems.
I am very happy with my purchase !
JW is a valuable shop for me to get technology products.



Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Luca

LucaSydney, NSW

Upgrading PCs at the moment

published

Hi I’m a JW customer and I’ve been told by the Bankstown store that you guys are not currently taking orders for computer jobs. I want to know if you can still upgrade my pc because I’m looking to and If you guys are able to. thank you Luca

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBankstown
Warranty Claim MadeNo
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1 comment
JW Computers
Andre T.JW Computers

Adequate service

published

The online store was easy to navigate and immediate advice of Courier tracking - however it seems the courier lost the first parcel, and there was minimal communication from JW or the Couriers, requiring me to follow both of them up before another item was despatched, and delivered promptly.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
JW Computers
Andre T.JW Computers
PDC
PDC

Thanks Andre - not sure where the delay occurred - all good in the end

JW Computers
Andre T.JW Computers

Not a problem at all, thank you!

Regards,
Andre

fast

fastSydney, NSW

No customer service STAY AWAY!

published

Customer service is non-existent. I tried to contact the store on multiple occasions via phone, email, and left numerous messages. I am still waiting for a response. Every time I try to make contact over the phone it just rings out. Is it really that hard to return a phone call or to respond to an email? They have no issues processing your payment at breakneck speed. If i could give zero stars I would. You are better off spending your money at one of their competitors who value their customers.

Product Quality
Shipping
Warranty Claim MadeNo
1 comment
JW Computers
Andre T.JW Computers
Get serious JW

Get serious JWSydney, NSW

Useless

published

Ordered online, no update of the service online, no one answers the phone, no one answers online enquires. Patheric. its amazing how other people are getting their gear, and I cant even get someone to answer the phone. absolute joke

Product Quality
Return Claim MadeNo
5 comments
JW Computers
Andre T.JW Computers
Get serious JW
Get serious JW
JW Computers
Andre T.JW Computers
Dave M

Dave MSydney Surrounds, NSW

  • 2 reviews

Excellent service

published

JW Computers communication was very good throughout the whole process, and the delivery of my modem was super fast, their price was the best I could find so I will be back.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
JW Computers
Andre T.JW Computers
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Needed a hard to find LGA 1155 Motherboard and these guys had it!

published

I bought the Motherboard off their Ebay store and with great surprise delivery was the quickest I've experienced and the product itself was perfect. My customer was very happy. Thanks!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Excellent!

published

Timely delivery and well informed throughout the process. Price was quite reasonable. This is the first purchase I have made from JW computers online store and it was hassle free.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPS/2 Mouse
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Cam

CamRichmond-Tweed, NSW

Excellent service and speedy delivery!!

published

Ordered from JW as another company had been delaying my order for weeks. JW took 3 days to arrive. Still getting excuses from the other guys... Great effort JW Computers!!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Great Service

published

Thank you. In such uncertain times with everything changing by the hour we were in need of 10 of the same item so staff could work from home. We needed them quickly and our usual supplier was unable to provide any due to the increased demand. You not only had the items in stock but I ordered them online around 2pm and then called to ask if there was any way they could get despatched quickly. That was Thursday. I received an email shortly after saying they had been despatched and we received them first thing Monday morning.
Thank you for such excellent customer service.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Excellent

published

Just a really easy buying experience. These guys are pro’s.

Great range of products were available here.

The product was well package and just as JW said it would be. They also offered many emails assuring me of my delivery timing.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Excellent customer service

published

Good price with a wide range of products. Excellent customer service. Fast delivery although the courier never bothered ringing the door bell but they left the box at the reception as instructed. Found out it has been delivered after I check the status online. Still I got the box and it was excellent.

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Good Work

published

Purchased through EBay (see separate feedback there). 2 separate purchases from 2 different entities. Both sent together. Arrived quickly, brand new in original packing as advertised.
Would buy again from this seller.
Thank you.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Peter

PeterSydney Surrounds, NSW

Delivery of Item with Courier a Nightmare JW Don't use that Courier for delivery

published

Ordering was easy and no issues there,
Its when the parcel was delivered by the courier,
As usual we weren't home (we work, that's unusual).
Rang the courier company and that's where the problem after problem kept getting worse.
I rang JW to voice my concern and issues but they again referred back to courier company.
I replied and said my reason for ringing is the courier company is abysmal, the response when contacting them is so bad they never return emails or calls.

So So disappointed I'm sorry it makes me afraid to buy from JW
Recommendation: Check who their Courier is

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedArmour Case with Dual Cooling Fan for Raspberry Pi 4
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Fast and great quality.

published

Great customer service and fast delivery. Would shop here again. Very easy to shop with, very simple and easy to use website and ordering system. Would prefer it if the courier they used didn't use so much plastic to wrap a box that is full of foam... Otherwise fantastic.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedThermaltake Pacific V-RTX 2070 Super Waterblock (Asus Strix)
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Fantastic service

published

Part was as described
Shipped promptly and delivered in a timely manner. Everything was perfect. And the experience was great. Great company to deal with with good communication. Thank you

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
David C.

David C.Sydney, NSW

Fast service!

published

I ordered a monitor from them on Sunday and it arrived on Monday arvo. Don't know exactly where it came from but that's some excellent form right there!
Great job!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 2 of 30
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Questions & Answers

Michael Mc

Michael Mcasked

JW Computers

I would like to purchase a Gigabyte Nvidia GeForce RTX2080ti but prices are all over the place. Of course it has to be new. Can anyone help me out?

1 answer
JW Computers
Andre T.JW Computers

Hi Michael,

Sure, we can help out.

At the moment, due to the economic affect, and global supply shortages caused by the COVID-19 pandemic, there have been a few price changes on certain items, though not everything.

We do have RTX2080Ti's in stock.

Send us a PM and we will contact you to discuss.

Thank you,
Andre

WilLIam

WilLIamasked

Online store

what happens if shipping is saying the product is delivered but it never showed up??
thank you
-will

2 answers
Garry F.
Garry F.

Hey Will,

I would recommend to reach out to the delivery company first and see what information they can provide. Because JW always sends parcels with signature on delivery (see https://www.jw.com.au/faq), someone had to sign for it and they should have this info on file and can help you work out where to look next.

Cheers,
Garry

JW Computers
Andre T.JW Computers

Hi William,

That doesn't sound good!

Please PM me with your order number and tracking number, and we will look into this for you straight away.

Thank you and we'll wait to hear from you,
Andre

Bradley H.

Bradley H.asked

JW Computers

Is there a reason my order has been on processing internal for almost 2 weeks with no communication and even a lack of response to my direct email enquiry?

1 answer
JW Computers
Andre T.JW Computers

Hi Bradley,

Can you please PM me with your order number so I can look into this for you? I know there has been some delays unfortunately, in processing over the Christmas Season due to public holidays, supplier closures etc, but to look into your particular case, I would require your order number to proceed.

Thanks and let me know,
Andre

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