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AndyFar North Queensland, QLD
Lightening quick delivery despite Covid19
Arrived much earlier than estimated delivery date, even though it’s the middle of the Covid 19 pandemic. Highly recommend using their online store, given the challenges we now all face. Thanks guys!
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EXTREMELY HAPPY!
Item being Corsair RGB Headset to match Corsair RGB everything else! STAFF helpful and sent out straight away! Quality is right up there! Responded and showed me appreciation as well!
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Teddy M.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- Online store
- Verified customer
Fantastic service that went above and beyond
Very, very happy with JW computers. There was a very rare and now fixed technical issue with their cart as they migrated their website, which caused an issue with my order.
I wrote quite an angry email to them and within a couple hours not only had everything been sorted, they went that extra mile. I got phone calls and emails every step of the way, and they were professional and courteous throughout. To be honest, I probably wouldn't have been as nice as they were to a customer that was rude like I was. Considering what is going on in the worl...Read more
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Very happy purchase - refurbished ROG motherboard
Found a great deal to buy online JW computers.
I decided it was the best solution to upgrade old system.
The board & all other extras were as new condition in the box.
The board functions perfectly, no problems.
I am very happy with my purchase !
JW is a valuable shop for me to get technology products.
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LucaSydney, NSW
Upgrading PCs at the moment
Hi I’m a JW customer and I’ve been told by the Bankstown store that you guys are not currently taking orders for computer jobs. I want to know if you can still upgrade my pc because I’m looking to and If you guys are able to. thank you Luca
1 comment
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Adequate service
The online store was easy to navigate and immediate advice of Courier tracking - however it seems the courier lost the first parcel, and there was minimal communication from JW or the Couriers, requiring me to follow both of them up before another item was despatched, and delivered promptly.
3 comments
Andre T.JW Computers
Hi PDC,
Sorry to hear of the minimal communication you received from us, and the initial order which was lost. . It is a very trying time at the moment, and even with extra staff, working extended hours; we are still experiencing some delays. ... Read more
The Courier/Postal network has also been experiencing a tremendous surge in demand, hence the increase of delays and issues that normally do not arise as often in 'normal' times. I hope by the time you place your next order, things have calmed down a bit and all is back to normal. Thank you, AndreThanks Andre - not sure where the delay occurred - all good in the end
Andre T.JW Computers
Not a problem at all, thank you!
Regards,
Andre
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fastSydney, NSW
- Online store
- Verified customer
No customer service STAY AWAY!
Customer service is non-existent. I tried to contact the store on multiple occasions via phone, email, and left numerous messages. I am still waiting for a response. Every time I try to make contact over the phone it just rings out. Is it really that hard to return a phone call or to respond to an email? They have no issues processing your payment at breakneck speed. If i could give zero stars I would. You are better off spending your money at one of their competitors who value their customers.
1 comment
Andre T.JW Computers
Hi 'fast',
Our sincere apologies for the delays you are facing. We are currently experiencing exponential amounts of traffic (both in-store, and online) due to the COVID-19 pandemic (forcing the Work... Read more
from Home shift nationally), with over 900+ support tickets emailed to us daily.Similar opinion? Write a review on ieatwords.com.au!
Get serious JWSydney, NSW
Useless
Ordered online, no update of the service online, no one answers the phone, no one answers online enquires. Patheric. its amazing how other people are getting their gear, and I cant even get someone to answer the phone. absolute joke
5 comments
Andre T.JW Computers
Hello,
We are deeply sorry to hear of your issues. We are currently experiencing exponential amounts of traffic (both in-store, and online) due to the COVID-19 pandemic (forcing the Work from Home sh... Read more
ift nationally), with over 900+ support tickets emailed to us daily. We have deployed extra staff to help, and have them working around the clock to try and alleviate the load as much as possible.Thanks Andre. I have finally heard from a representative, and spoken to them
I fully understand that you blokes are running out of control, but I found it frustrating that no one was responding to emails, the phone etc.... Read more
My previous instore experience with JW was exceptional, and will be happy to update this comment when this is finished thanks Andre, have a good day, PeterAndre T.JW Computers
Hi Peter,
I'm glad you have had contact with our team, and thank you again for your understanding and patience with us, we do value your repeat business.... Read more
This is a chaotic time, and one that definitely wasn't on the forecast! We are in the storm now, and will do our best to tackle this head on with continued improvements and adjustments to our processes, procedures and workflow. Thanks again, I'm here to help should you need any help down the line. AndreSimilar opinion? Write a review on ieatwords.com.au!
Dave MSydney Surrounds, NSW
- 2 reviews
Excellent service
JW Computers communication was very good throughout the whole process, and the delivery of my modem was super fast, their price was the best I could find so I will be back.
1 comment
Andre T.JW Computers
Hi Dave,
Thank you for taking the time to leave us a review.... Read more
I'm glad you got your item in a speedy manner, and were satisfied with the deal you got! Thanks again, AndreSimilar opinion? Write a review on ieatwords.com.au!
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Needed a hard to find LGA 1155 Motherboard and these guys had it!
I bought the Motherboard off their Ebay store and with great surprise delivery was the quickest I've experienced and the product itself was perfect. My customer was very happy. Thanks!
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Excellent!
Timely delivery and well informed throughout the process. Price was quite reasonable. This is the first purchase I have made from JW computers online store and it was hassle free.
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CamRichmond-Tweed, NSW
Excellent service and speedy delivery!!
Ordered from JW as another company had been delaying my order for weeks. JW took 3 days to arrive. Still getting excuses from the other guys... Great effort JW Computers!!
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Great Service
Thank you. In such uncertain times with everything changing by the hour we were in need of 10 of the same item so staff could work from home. We needed them quickly and our usual supplier was unable to provide any due to the increased demand. You not only had the items in stock but I ordered them online around 2pm and then called to ask if there was any way they could get despatched quickly. That was Thursday. I received an email shortly after saying they had been despatched and we received them first thing Monday morning.
Thank you for such excellent customer service.
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Excellent
Just a really easy buying experience. These guys are pro’s.
Great range of products were available here.
The product was well package and just as JW said it would be. They also offered many emails assuring me of my delivery timing.
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Excellent customer service
Good price with a wide range of products. Excellent customer service. Fast delivery although the courier never bothered ringing the door bell but they left the box at the reception as instructed. Found out it has been delivered after I check the status online. Still I got the box and it was excellent.
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Good Work
Purchased through EBay (see separate feedback there). 2 separate purchases from 2 different entities. Both sent together. Arrived quickly, brand new in original packing as advertised.
Would buy again from this seller.
Thank you.
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PeterSydney Surrounds, NSW
Delivery of Item with Courier a Nightmare JW Don't use that Courier for delivery
Ordering was easy and no issues there,
Its when the parcel was delivered by the courier,
As usual we weren't home (we work, that's unusual).
Rang the courier company and that's where the problem after problem kept getting worse.
I rang JW to voice my concern and issues but they again referred back to courier company.
I replied and said my reason for ringing is the courier company is abysmal, the response when contacting them is so bad they never return emails or calls.
So So disappointed I'm sorry it makes me afraid to buy from JW
Recommendation: Check who their Courier is
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Fast and great quality.
Great customer service and fast delivery. Would shop here again. Very easy to shop with, very simple and easy to use website and ordering system. Would prefer it if the courier they used didn't use so much plastic to wrap a box that is full of foam... Otherwise fantastic.
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Fantastic service
Part was as described
Shipped promptly and delivered in a timely manner. Everything was perfect. And the experience was great. Great company to deal with with good communication. Thank you
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David C.Sydney, NSW
Fast service!
I ordered a monitor from them on Sunday and it arrived on Monday arvo. Don't know exactly where it came from but that's some excellent form right there!
Great job!
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Questions & Answers
Michael Mcasked
I would like to purchase a Gigabyte Nvidia GeForce RTX2080ti but prices are all over the place. Of course it has to be new. Can anyone help me out?
1 answer
Andre T.JW Computers
Hi Michael,
Sure, we can help out.
At the moment, due to the economic affect, and global supply shortages caused by the COVID-19 pandemic, there have been a few price changes on certain items, though not everything.
We do have RTX2080Ti's in stock.
Send us a PM and we will contact you to discuss.
Thank you,
Andre
WilLIamasked
what happens if shipping is saying the product is delivered but it never showed up??
thank you
-will
2 answers
Hey Will,
I would recommend to reach out to the delivery company first and see what information they can provide. Because JW always sends parcels with signature on delivery (see https://www.jw.com.au/faq), someone had to sign for it and they should have this info on file and can help you work out where to look next.
Cheers,
Garry
Andre T.JW Computers
Hi William,
That doesn't sound good!
Please PM me with your order number and tracking number, and we will look into this for you straight away.
Thank you and we'll wait to hear from you,
Andre
Bradley H.asked
Is there a reason my order has been on processing internal for almost 2 weeks with no communication and even a lack of response to my direct email enquiry?
1 answer
Andre T.JW Computers
Hi Bradley,
Can you please PM me with your order number so I can look into this for you? I know there has been some delays unfortunately, in processing over the Christmas Season due to public holidays, supplier closures etc, but to look into your particular case, I would require your order number to proceed.
Thanks and let me know,
Andre
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Andre T.JW Computers
Hi Luca,
Due to the COVID-19 pandemic, we have been inundated with orders and all tech work has been slightly delayed. ... Read more
Can you send me a private message with some further contact details, and I will reach out to you tomorrow in regards to upgrading your PC? Thank you and i'll wait to hear from you, Andre