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G.SawyerIllawarra, NSW
Fantastic screen
Great easy to use website. Unable to log in to my account, some glitch in your program. Screen was left at front door by TNT. I thought a signature woul have been necessary.
1 comment
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ArchieSydney, NSW
Worst online delivery
Their online delivery system is a joke. In stock items which are supposed to be delivered within 2-3 business days, take almost a week to be shipped between few suburbs. Also you do not get any notification if your delivery is delayed. It will remain open with the status “created” for 2-3 days and you have to call back, only to be told that it will take few more days. Thanks for ruining my weekend, a mistake is a learning. I do understand the current Covid19 situation. However my issue is with clarity. Everyday I’m being told it will get deliv...Read more
ered tomorrow. The more I try to get it acknowledged, the more it gets delayed. Also, I’ve been assigned one of the worst couriers in google reviews history - Fastway. What an ironic name for a courier with an overall 1 star rating. I didn’t want to mention it in my initial review, but I do strongly feel I should’ve gone for an alternative option in JB-Hi Fi. It may have costed me more but atleast it would’ve saved me some time and all this hassle. I know it’s unfair to compare any business with the level of JB-Hi Fi, but I bet even if I made an order today with them, it will get delivered way before my current order.
2 comments
Andre T.JW Computers
Update 7/5/2020: Total delay the customer experienced was just over 1 business day. Shipped Monday 4th of May 11:21am, delivered Wednesday 6th of May at 7:32pm.
... Read more
Hi again Archie, We are open to all feedback, both positive and negative; and we do our best to better ourselves from each piece of feedback received. However, your review above is misleading, not factual and entirely unfair. We do apologise the for the currently 1 day delay you've experienced from Fastway. However, blaming a business for a Postal/Courier company lead times not being met, particularly during a global pandemic and with clear warnings on our website, is unjustifiable. Additonally, slandering a business on multiple review platforms due to a misunderstanding of shipping times on your behalf, even after we explained the misunderstanding to you, is equally unjustifiable. Our website did not advertise this product as "delivered within 2 - 3 business days". It was advertised as "Ships in 2-3 Days". We processed and shipped your item within this advertised time frame. Even with the exponential increase in orders caused by COVID-19, as you can see from the feedback below from many other happy customers, we still managed to ensure your laptop left on time. We also have a clear alert/warning on our website (which you would of seen upon placing your order), that orders can be delayed by a few days due to COVID-19; despite this however, we still made sure your order left on time. Regarding assigning you to "one of the worst couriers in Google Review History" - I provided with the links to the reviews of 4 other different Courier companies, including Couriers Please, StarTrack, TNT, Australia Post, to show you, that they ALL have 1 star reviews. All retailers/resellers use all 5 companies, including us. If you by chance know of a 5 star Courier service in Australia, please let me know so I can get them on board ASAP. Factual Summary: 1. You ordered an Ex-Demo Laptop which was in stock at our retail stores, on April 29th Wednesday at 4:44pm, meaning it would be processed for transfer the following day April 30th. This product was advertised as "Shipped in 2 - 3 days". 2. Order was processed and picked up from Fastway from our Warehouse on the third business day, Monday May 4th at 10:17am. 3. Currently Wednesday 6th of May, and Fastway tracking shows "Onboard for delivery" at 7:06am. As of right now, at 5:03pm, it hasn't been delivered yet, but could be delivered up until 6pm according to Fastway customer support. 4. At the time of this review, the total accrued time of your delay postage wise is, 1 business day. I understand that you require the laptop ASAP, however, during a global pandemic, as we have clearly listed on our website: please expect delays and exercise some patience and understanding, as the world trys to keep up with the volatile environment we are currently in. We did, and have done our best to support you in every way, as evident in our efforts and correspondence to you through the various and many emails, even at the late hours of the evening to accomodate your concerns. Though regrettable, we completely respect your decision to shop elsewhere in the future. Best Regards, AndreOrder was placed on April 29th Wednesday and delivered on 6th May. I placed a similar order for peripherals with JB-Hifi on April 29th Wednesday at the same time which got delivered on 1st May Friday(... Read more
delivered by toll couriers). The laptop was not in stock there. I had planned my work expecting the delivery on Friday. I know everyone is impacted by Covid19. My expectations were high from JW which is probably where I went wrong and I accept it.Similar opinion? Write a review on ieatwords.com.au!
Sudhanshu M.Sydney, NSW
Product as advertised, fast shipping
The webcam was exactly as advertised and the shipping was super quick. Highly recommended! I was struggling to find this webcam at a reasonable price or reasonable time to ship
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Happy as LarryCentral Queensland, QLD
Great service great prices
Thanks guys for a pleasant experience and I found want I was looking for easily and quickly. The team posted my gear out fast with super quick shipping as well. 5 star effort for sure. I am extremely happy with my products and the quality.
Thanks again.
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Guiseppe G.Sydney, NSW
speedy delivery of new monitor - thank you!
Amazing delivery time of less than 24 hours with a really straight forward online ordering process. Products are competitively priced making the decision to buy very easy. Certainly would purchase from JW Computers again!
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Straightforward and quick deivery
Amidst the covid outbreak I was amazed to see my order come so quickly from JW. Both delivery but also with their internal steps. Courier service was good and no dramas. Thanks!
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WesPerth, WA
- 5 reviews
Really good service and fast postage, along with fast delivery and communications
I ordered a router that I needed urgently and was really impressed with the service and speed of delivery. They kept me updated and followed up afterwards Good job guys!
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Fast and Fabulous
I was delighted that JW Computers had this item in stock, delivered it to me within a very short time frame and with excellent service! Quick and Easy - Thank You!
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Trevor OldfieldSydney Surrounds, NSW
- 3 reviews
Great Service
Delivery within 2 days with very competitive pricing and great service. The website was easy to navigate and the product was delivered in excellent condition and exactly what I ordered. I will not hesitate in using JW Computers again.
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Super quick
I got my order the next day. Everything was perfect. The store was one of few that had the monitor I wanted. Their website made it easy to find what product I wanted.
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Dillon H.Central West, NSW
- Online store
- Verified customer
Computers made easy
I knew the product I wanted, JW Computers made it super easy to locate said item. I have explored many items and the pricing is one of the most competitive pricing i have found! Dispatch was pretty quick and the packing was amazing (in fact it was hard to open the package) I plan to shop here again.
The only thing I could ask for more is free shipping.
1 comment
Andre T.JW Computers
Hi Dillon,
Thank you for your kind words and detailed feedback! I'm glad to hear that you were content with the service and packaging!... Read more
I have passed on your feedback to the Warehouse and Online team. Thank you again and enjoy your purchase! AndreSimilar opinion? Write a review on ieatwords.com.au!
JohnSydney Surrounds, NSW
Came so fast thank you! Goodluck and more customers to come!
Thank you. The package came fast i hope it will always be that fast and more customers to come, im very satisfied. I have an order from another online store and it still on process but in this store it came 2-3 days since I ordered it!
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Melissa Sydney, NSW
- 2 reviews
Quality and quick!
Navigating the website was easy and the ordering process was smooth. My products were selected and shipped out phenomenally quick! I was also kept in the loop the whole process which I really appreciated! I will certainly be purchasing from JW again!
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DanielSydney, NSW
Fantastic Quality and Service
I knew I wanted to build my latest PC, and I wanted to do it locally. When I went into JW the guys helped me straight away. Asking what my main reasons for its use where going to be, and suggesting different parts. I came away with a quote, and absolutely no pressure to buy. I rang them a bit later, and asked if it was possible to upgrade some parts, and again they where more than happy to help, and make suggestions.
It took less than 10 days for them to finish the build (it would have been quicker if they had all parts in stock), and the build quality is fantastic.
This machine is a beast, and I will definitely use them again.
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PaulHunter Region, NSW
Pc case
Ordered my case online, that is out of stock in most stores and it was delivered two days later!
Responded quickly to emails.
Great service. Highly recommend and will shop with them again in the future.
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kristian20Metropolitan Adelaide, SA
- 2 reviews
Perfect customer service & high quality product
I was looking for a headset with microphone for video conferencing and I saw JW computers had one available from its online store, so I called the shop to check and they confirmed that the item is in stock. So, I ordered it immediately and 2 days later it arrives at the front door (in South Australia) and has been functioning perfectly. The sound quality & volume mute button are great feature and the headset is very easy to use. I'll definitely buy from this store again in the future, as their customer service is very good and friendly people to talk to..
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Jet N.Greater Melbourne (Metropolitan), VIC
Very well priced with very fast delivery
-The products were very easy to find
With a geat range of products with a great selection within the products
Once arrived i was very satisfied with the product that had arrived.
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jezzaSydney, NSW
- 5 reviews
Cisco SPA 112 ATA
I required this adaptor as I have just received NBN and wanted to keep my analog phone. Was recommended this product by my internet provider. It was super-easy to purchase online. Communication and postage from JW was both A+.
If only installation was as easy! It took my provider 2 attempts and over an hour to remotely connect it, and this is a product they are familiar with! Maybe you could DIY if you know IT, but I definitely needed the help.
Otherwise this product does the job intended- let's hope for a long, long, time.
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Paul W.South-Eastern Region, NSW
Fairly quick
Simple purchase of a bluetooth mouse, although the shipping costs seemed a little high. It was a shame that I didn't order the mouse when I ordered the laptop the week before.
1 comment
Andre T.JW Computers
Hi Paul,
Thank you for leaving us this positive review. Our shipping costs are automatically calculated based on region, dimensions etc; though we are always welcome to feedback and appreciate it all the more!... Read more
Hope you're enjoying the laptop and also your mouse. Thanks again, AndreSimilar opinion? Write a review on ieatwords.com.au!
Excellent Service
- Products came in a timely manner, even with the COVID-19 Pandemic
- Items were packed neatly and all function perfectly
- Online store is incredibly easy to navigate and catogorises items in an easy to find layout
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Questions & Answers
Michael Mcasked
I would like to purchase a Gigabyte Nvidia GeForce RTX2080ti but prices are all over the place. Of course it has to be new. Can anyone help me out?
1 answer
Andre T.JW Computers
Hi Michael,
Sure, we can help out.
At the moment, due to the economic affect, and global supply shortages caused by the COVID-19 pandemic, there have been a few price changes on certain items, though not everything.
We do have RTX2080Ti's in stock.
Send us a PM and we will contact you to discuss.
Thank you,
Andre
WilLIamasked
what happens if shipping is saying the product is delivered but it never showed up??
thank you
-will
2 answers
Hey Will,
I would recommend to reach out to the delivery company first and see what information they can provide. Because JW always sends parcels with signature on delivery (see https://www.jw.com.au/faq), someone had to sign for it and they should have this info on file and can help you work out where to look next.
Cheers,
Garry
Andre T.JW Computers
Hi William,
That doesn't sound good!
Please PM me with your order number and tracking number, and we will look into this for you straight away.
Thank you and we'll wait to hear from you,
Andre
Bradley H.asked
Is there a reason my order has been on processing internal for almost 2 weeks with no communication and even a lack of response to my direct email enquiry?
1 answer
Andre T.JW Computers
Hi Bradley,
Can you please PM me with your order number so I can look into this for you? I know there has been some delays unfortunately, in processing over the Christmas Season due to public holidays, supplier closures etc, but to look into your particular case, I would require your order number to proceed.
Thanks and let me know,
Andre
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Andre T.JW Computers
Hi G. Sawyer,
Thank you for your review, and also reporting the bug you experienced - this has been passed onto our development team.... Read more
Regarding the delivery left at the door; it seems that Couriers are currently all exercising "contactless" delivery, and leaving products at the front door, or in a safe place. We have had multiple reports across each postal company, that this has been ongoing for the last few weeks. Hopefully this pandemic and restrictions ease up sooner than later, so everything can (hopefully) return back to normal. Thanks again and hope you enjoy the screen! Andre