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Reviews

5.0

19 reviews
5
(19)
4
(0)
3
(0)
2
(0)
1
(0)
  • Build Stage
    • Post-Construction (6)
  • Customer Service
    5.0 (5)
  • Site Admin
    4.8 (5)
  • Timeliness
    5.0 (5)
  • Structural Integrity
    5.0 (4)
  • Plumbing & Waterproofing
    5.0 (4)
  • Electrical & Lighting
    4.8 (4)
  • Flooring
    5.0 (4)
  • Transparency
    5.0 (5)
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Venny

VennySydney, NSW

  • 2 reviews
  • Verified customer

Great Builder!!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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Bishesh S.

Bishesh S.Sydney, NSW

  • Verified customer

The best decision made..

published

Thanks James,Warren, Nick & Kaplan homes for making our dream home a reality. From colour selection till post construction you guys have been the absolutely best. As a first home buyer had no issues at all got help in every step thanks to James again. Everything was smooth and got my keys 2 months prior to the completion date.Also All the amenities Are of high grade and well finished. House looks just amazing. Kaplan has a very professional team and also keeps in mind to all the attention of details. There was no hidden charges. Comparatively it all came under my budget.. handover was smooth .Every details were explained thanks again Warren and Nick .. will definitely recommend to my friends and families ..



  • +2
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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Jen

Jen

  • 3 reviews
  • Verified customer

Dream Come True from Kaplan Homes - Amazing and Fabulous Builders

published
Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateAugust 2022
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David H

David HSydney, NSW

  • Verified customer

Number one

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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Mark Mapurazi

Mark MapuraziSydney, NSW

  • Verified customer

Dream Home

published

Kaplan pays attention to the finer details in each one of the houses they build. The team is awesome, from Nurray to James to Warren & Avtar: You guys were always happy to help whenever we needed your expert advice and were very accomodating to last minute changes. Thank you for building my dream home, i would be happy to build with Kaplan again

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2018
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Ankit

AnkitSydney, NSW

  • 2 reviews
  • Verified customer

Most stressfree builders in town!

published
Build StagePost-Construction
Gaurav

GauravGlenfield

  • Verified customer

Outstanding...

published

We couldn't be happier with our decision to build our new home with Kaplan. The quality of inclusions is excellent and their fixed price contract provided the much needed peace of mind during construction. The final build was impeccable and delivered on schedule.

Would like to thank James and Jacob for their outstanding service and true professionalism throughout the construction process.

Construction End DateMay 2018
Wonder. K

Wonder. KSydney

  • Verified customer

Excellent work one of the most beautiful house in the area.

published

Kaplan is my way to go when I think of building a new house. This is our second house to build with Kaplan and no regrets at all. Excellent workmanship and house was handedover to us four weeks ahead of schedule in an amazing condition perfect finish. Once construction was started there were no unnecessary delays and it was all joy watching our house moving towards completion faster than those started earlier. No surprises from tender to handover and beyond Kaplan guys were honest, open, accommodative and reachable. Thank you team Kaplan we are enjoying the beauty and comfort of our brand new house. Cheers!
Wonder Kanyongo

Construction End DateJun 2018
Karl EidSarhan

Karl EidSarhanEDMONDSON PARK

  • Verified customer

Five Stars to Kaplan Homes!!!

published
Construction End DateAug 2018

Review collected in partnership with Kaplan Homes

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  • Verified customer

Excellent service and quality build

published

The finished product was built to an exceptionally high standard. The KAPLAN team were accomodating to the changes we wanted in adding additional rooms and bathroom while suggesting some finer details be made to showcase some areas of our house.

Many of our friends have commented on how well the house was built, however mentioned stress was a major factor in being deterred by building a new home. As explained to them, KAPLAN alleviated any of my stressors with their excellent lines communication. Our friends have now considered building with KAPLAN at Marsden Park.

Thank you Andrew, James and the rest of KAPLAN team.

Cartilla family - Harrington Park

Construction End DateOct 2017
Steve B

Steve BSydney

  • Verified customer

Wow! What a house

published
Construction End DateMar 2018
Zain

ZainSydney

  • Verified customer

Incredibly Well Managed

published
Construction End DateJan 2018
Chris

ChrisSydney

  • 5 reviews
  • Verified customer

Best Budget Quality Builder

published
Construction End DateMay 2016

Review collected in partnership with Kaplan Homes

Brendon p

Brendon pSydney

  • 2 reviews
  • Verified customer

A great builder to deal with

published

Kaplan was an overall great builder to deal with. Their pricing was very competitive with all of the inclusions. Always a pleasure to deal with from the sales team, builders and site supervisors and the hand over process was a breeze.

Our next build will be a Kaplan home. We had the options of customizing our design and adding or removing options to suit our budget.

Construction End DateApr 2017

Review collected in partnership with Kaplan Homes

Doris Muscat

Doris Muscat

  • 2 reviews
  • Verified customer

Excellent workmanship ..

published

Excellent workmanship...
The build was managed very well excellent supervisors...
Customer service excellent from head office James always answered my emails straight away ...
I am very happy that i built with KAPLAN love my new home .
Kaplan was always there to answer any questions that i had ..i have highly recommended Kaplan to my friends
and family.....
Building with Kaplan the experience was great from start to end ..

Construction End DateDec 2017

Review collected in partnership with Kaplan Homes

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Mark Hennings

Mark Hennings

  • 2 reviews
  • Verified customer

Amazing, couldn't be any more happier

published

We decided to build through Kaplan Homes about 2 years ago for our new home. Kaplan was always there to help us out throughout the entire journey.

Couldn't possibly be any happier. The House is amazing from the big things to the smallest levels of detail and the extra inclusions which we added are incredible. We've had family and friends come over and they are continuously amazed.

Customer Service and Support were second to none. If we ever had a problem/query/question we always received a prompt/courteous response. We did have inclusions/changes, but Kaplan were more

A Big Thanks to James/Ben/Warren and the entire Kaplan team. They made us feel special instead of just another number.

Construction End DateAug 2017

Review collected in partnership with Kaplan Homes

CW

CW

  • 3 reviews
  • Verified customer

A Five Star Experience!

published

Built with Kaplan Homes in 2017 and our experience was nothing but exceptional. Having built previously, we prepared ourselves for the worse. But Kaplan made the building process effortless for us. They also finished early and we are very happy with the end product. Ben (phone # 0488149934) stayed in touch from the beginning right through to the end. All the staff we dealt with were always responsive, professional and accommodating. Thanks to all Kaplan staff that made this experience seamless- Ben, Avtar, James and Warren.
Chris & Beth

Construction End DateMay 2017
  • Verified customer

Amazing job!

published

Our building experience with Kaplan homes has been great from start to end. When we bought the house a lot of inclusions with Kaplan were expensive upgrades with other builders. Communication with the site coordinator has been great, always prompt in replying to emails and clarifying any questions. The building process went smoothly with house handed over in time. We have been getting good comments on the home design and build quality from family and friends who have visited the house. We will definitely recommend Kaplan homes to anyone.

Construction End DateAug 2017
nahao

nahaosydney

  • 4 reviews
  • 1 like
  • Verified customer

I am so glad that I built with them.

published
Construction End DateSep 2016

Questions & Answers

Sachin

Sachinasked

Hi I am looking to Build single level house, Wondering if Kaplan homes build custom designed Homes

1 answer
Kaplan Homes
Customer Support A.Kaplan Homes

Hi Sachin,
We have built many customs homes, we may be able to assist depending on your needs and location. If you would like more info please feel free to contact us on 1800 527 526 or visit one of our display centres at Marsden Park, Edmondson Park or Gledswood Hills.

Faizan A.

Faizan A.asked

Kaplan homes uses untreated timber frames, does anyone of you here have any problems with that? any light that you can share on treated vs untreated timber frames? thanks

1 answer
Kaplan Homes
Customer Support A.Kaplan Homes

Hi Faizan,
Kaplan decided several years ago not to pursue and use treated framing due to concerns from our carpenters over its long term use. Our carpenters provided us with safety data sheets associated with the blue timber and its key ingredient and also asked us to consider avoiding it for their long term health concerns. The safety data sheets explained the following "Not classified as a carcinogen. However, repeated exposure to wood dust may result in nasal and para nasal sinus cancers (IARCGroup1). Adverse health effects are usually associated with long-term exposure to high dust levels."
For this reason we decided to use 90 x 45 chemical free timber that is robust and strong. For termite protection we install a full perimeter pipe system that is placed beneath the ground where trades and installers are not in full contact with the chemical on a daily basis. We also noted that the blue treated timbers offered to us carried a 25 year warranty limit and the homes would require another system to protect them from termites after this period if a warranty was to be valid. The full perimeter system allows warranty covered protection for greater than 25 years when inspected annually, maintained and topped up with chemical every three years. We also considered and tried steel frames but we were not entirely happy or satisfied with their structural integrity and limitations. We do understand that treated or steel frames have some positive aspects but we feel they are not for us and prefer to use 90 x 45 heavy duty structural pine, nice and strong plus protected with full perimeter termite reticulation pipes around the home.

Dom Rego

Dom Regoasked

Please contact Dominic Rego [contact detail removed]
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope?
[email address removed]

No answers

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