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Kogan 9,000/18,000 BTU Split System
9,000 BTU (2.6kW), 18,000 BTU (5.2kW)
MattMelbourne
- Split System 9,000 BTU (2.6kW)
- Verified purchase
Doesnt work Customer Service Doesnt Respond!
Bought this reverse cycle unit. took 3 weeks to arrive. organised processional installation straight after its arrival and product is faulty. (Faulty Compressor). Obviously unit has not been tested in factory. Have experienced the worst, frustrating customer service trying to resolve with Warranty. I had an response from the initial 'Live chat' promising someone would contact me but nothing! Despite numerous email attempts they do not respond!! I have given Kogan so many opportunities prior to posting this review but they have not responded. So we now have no heating and our baby and toddler are Freezing!!!!!
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