Same as many here, can't activate my service, waiting over 3 weeks for my number to be ported, on hold for hours on end, they don't answer calls. Paid for a 12 month service and they cannot provide the service I paid for. I can't even ask for a refund. I see the standard cut and paste COVID-19 responses but it doesn't cut it. Online businesses are thriving, why won’t Kogan even answer the phone? Aussies should not waste their money here.

I've been on hold for the last 4 hours today waiting for an assistant to take my call on an unresolved issue that occurred 1 week ago. It has been a similar experience now every day for the past week with no resolve. There is no other way to contact them, no email contact, no ability to leave a voice message. The only other support on offer is a number of web pages with answers to commonly asked questions which are totally useless when the solution requires a live technician's intervention. What a total waste of time. I'm now looking at my rights as a consumer for a pro-rata refund on my pre-paid service.

My friend was trying to activate her sim card and has been trying to call for multiple hours and now has been on hold for another hour they havent fixed it still

I have wasted six hours of my life now trying to get into contact with a customer service team member. I paid $299 for the 365 day package and the sim. 16 days have passed by and my number has still not ported and they are not picking up to find some solutions for me. On top of that, I checked my account today and they've used up 16 days on my plan. How are you going to start my plan when my number hasn't even been updated???!

I've been waiting for almost 3 hours on hold and still no reply. I don't get how a professional company such as Kogan is having such bad customer service. I just want to sort out my porting but they require a text back from my SIM with no credit.

Crap customer service- they took 3 weeks to do a port that i ended up cancelling as i was charged for another month with old provider- spent 14 hrs on hold and never answered. Finally 5 weeks after have an email reply- and despite having given my card details, ph num, dob, name and address they refused to refund me my $4,95 as i couldn't give a PIN to them- mind you- it was never set up as transfer wasn't completed- now i have had to go to the Ombudsman TIO for a measly $4.95- its the principle.

Pathetic- do not use them

I am on a 365 day plan. With a few good months still left, I am unable to make outgoing calls. No data.

I tried calling customer support past few days waited for more than an hour every time. No response. No email address to write to.

Not sure what Kogan is expecting me to do now. Only option now left is find a different provider. Thanks Kogan!

Called once. 1hr on the phone, can't get hold of anyone.
Called twice, another 1hr + on the phone, can't get hold of anyone.
Called third time, another 1hr + on the phone, still can't get hold of anyone.
Called fourth time, 2hr 39min, still can't get hold of anyone.

Sent Kogan.com an email, told me to call the customer service line.
Sent Kogan.com FB messenger a message, told me to call the customer service line.

Covid19 not really an excuse since I tried contacting Catch to ask if Kogan has requested for the port, and they replied instantly.

I started the port out from my previous service provider to Kogan Mobile a week ago. I received an email saying my port in has been initiated. I called to the center as the service did not got started for an hour without any answer. Now I am out of service and don't know if I can port my old number to other service providers coz its uncertain when Kogan will be back. It all seems so irresponsible leaving people stranded without any help. Nor the business have announced anything regarding these sim activation issues.

I tried to ring them on hold at least 1 hr everytime for weeks and weeks sent them 5 emails but no responses poor customer service . They didn’t care about customers but still sent the promotions and everything really hard to contact them

I activated the new sim since 2nd April to port my old number to a new sim, till now they still haven’t done it. I have sent them several emails and calls but no response at all!

I had a problem with my sim card - I needed to transfer my old number to a new sim card. I tried to call and had to wait 2.5 hours for a support person to answer. They did what I needed, but 2.5 hours?

I recently ordered a sim and a plan from logan mobile and the sim doesn’t even work, the customer service line does not pick up after 1+ hour of waiting

Nobody answered the call and I have waited for 4 hours. It has been so bad with this kind of customer service and I have tried both of two numbers while nobody answered the phone .

Been calling and no one picks up, my porting failed as said in an email and i need to get through to someone to change the birthday to make the porting work, i already bought a 200 dollar voucher and activated it but im unable to use it and its been a couple days and i feel like my money and time has been wasted.

I don't think there's any worse mobile provider than kogan.
I bought the sim card and it was impossible to activate it . they provided A number to call and get help but the line didn't exist! U wasted my money and time and had to buy another sim card .
I never recommend them to anyone .very doggy and poor service