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Reviews

2.0

7 reviews
5
(1)
4
(1)
3
(0)
2
(0)
1
(5)
  • Value for Money
    2.0 (4)
  • Transparency
    2.3 (3)
  • Customer Service
    2.0 (4)
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Renasa Maher

Renasa MaherSouthwest, VIC

  • 2 reviews

quick and easy

published

my partners phone was stolen whilst we were away and they made the claim super easy we lodged it and within 10 days it had been paid out. highly recommend

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
SAM

SAM

  • 3 reviews
  • 2 likes

Hopeless.Don't Buy !

published

Made a claim on a recent oversea's trip.Kogan were absolutely hopeless.Don't bother with them.
They will ask for pages of useless information and then reject your claim.An absolute waste of time and money.

Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time2-4 weeks
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
Rodney Hunt

Rodney HuntSydney, NSW

  • 2 reviews

Beating around the bush

published

Its been nearly two months since I made a claim and still waiting. Never reply to my emails and always request more info or require better image of documents. Iguess you get what you pay for and would not recommend them to anyone

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateJune 2022
Insurance Cover ForChild
See all answers
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Damo

DamoSouth East Queensland, QLD

  • 3 reviews

Do not buy. I was left stranded in a foreign country. NO Customer service. No Delayed Flight Coverage.

published
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateFebruary 2022
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
Maxi Taxi

Maxi TaxiHobart, TAS

  • 2 reviews

The Kogan companies do not accept unsubscribes.

published

The Kogan companies do not unsubscribe me when this is requested. I am sick and tired of constantly receiving emails from them and I am sure this behaviour is illegal.

Claim MadeNo

Misleading claims

published

I had made a claim on loss of an Iphone 6 and I paid premium insurance without excess rate. I would have thought that claim would at least match the value of the current market rate which is around $400-500. However, I only managed to get back $157 after depreciation. This is a joke. I paid for premium insurance but I got a low standard claim. Pls look elsewhere for a better travel insurance.

Insurance claim madeYes
Graeme

GraemeSouth East Queensland, QLD

  • 7 reviews

Cheapest Travel Insurance I have had

published

I travel a lot, and because I am over 70 I always check for the best and cheapest policy.
Because of my age, the premiums are going up all the time.
I have used many different companies, but last time I used Kogan.
They were cheaper than any others I checked.
I did not make a claim, so can not comment on that.

Insurance claim madeNo

Questions & Answers

Yvonne M.

Yvonne M.asked

Kogan Travel Insurance

Do you cover for medical evacuation on cruises

1 answer
Damo
Damo

No.

Get an answer from our members

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