Mary-Anne WDubbo
Great Customer Service
I purchased two pillows at the Dubbo store for the second time. The Latex pillow would be the best pillow I have purchased; and I have purchased many. This pillow is fantastic if you have back or neck problems. The Customer Service in Dubbo is extremely good and David is very helpful. The next matress I purchase will be a Latex one because of the durability and quality of the product.
Quality, durability and price
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Jeff GreshamHunter Region, NSW
- 2 reviews
Purchase of Slat Bases
We already had a latex mattress but needed new slat bases. Newcastle Latex Bedding Co provided the best service we have experienced in years. There was no haggling on price, we were given an attractive price 1st up, we were kept informed whilst awaiting receipt of shipment, freight was arranged at low cost with an equally high service provider. Do we recommend - absolutely. Will we return - yes.
Best level of service we have received in years. Product excellent.
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Tanya82AU
- 4 reviews
- 4 likes
Love the bed, shame it turned up damaged!
My husband & I bought a King Latex Bed in January 2012 from Castle Hill Latex Bedding Co., which promptly closed up the following week. We ended up dealing with Dubbo & Crows Nest branches which went smoothly but 1 of the 2 mattresses turned up dented, scuffed & torn (it wasn't packaged like the other & was obviously a reject/ or 2nds stock) No recompense was requested or offered and 9mths later & several calls & I'm still waiting for them to exchange the Queen sheets for King sheets!
Love the extra firm mattress but not 4 everyone's taste.
Received damaged stock & no after sales services~ after 9mths where's my sheets? my she
3 comments
Thanks for your response David. Id be pleased to send you photo's of the damaged base - can you provide a suitable email address. Unforunately, I've recently opened the pack of Queen sheets to use on ... Read more
another bed (so regret unable to exchange them now). I'm pleased to say we're loving the bed - no more sore back!Cliff w.Latex Bedding Co
Thanks for your understanding in accepting the extra sheet set in compensation for the damaged base. Great to hear you are sleeping well. Cheers, David
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GoturfNew South Wales, Australia
Best Bed and Pillow
I bought my latex mattress around 5 years ago. The best money I have ever spent. I only use the latex pillows and take mine wherever I go . We have not slep this well on any other bed. I haver just purchased replacemnt pillows personal choice as I like to keep them fresh but nothing wrong with the old ones. We also purchased a second mattress for our daughter and she loves the comfort and support as well.
Value and supreme comfort for money spent . Local Dubbo business that I love to support and knowledgable staff able to give all information needed
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John_BrownCentral West, NSW
Latex Bedding Company, fantastic service and great products.
Our Makin Mattress had started to sag, one call to [name removed] at Latex Bedding Company and he had a solution and was also able to arrange transport to and from the factory.
We now have a newly rebuilt and better than new latex mattress for very little outlay. Great friendly service, good products and outstanding backup.
Real customer service and great products.
1 comment
Cliff w.Latex Bedding Co
Hi John,
Thanks for your feed back. We have had much experience with the sagging top on the Makin Mattresses latex mattress. Previously they used a latex core from Latexco in Belgium, which we now u... Read more
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Geoff PierceORANGE NSW
Best mattress we could find
Loved the service and the people but, most of all loved the sleep. We bought the top of the range and it was worth it. that is the Perfect matress from Reevor combined with Wimaflex slat base. We think the title " Perfect Mattress" live up to it's name. We love all the features, too many to mention so look into it. We have not slept this well for years and feeling much better because of it. Plus I loved the value for money as it will last so much longer than regular mattresses. Thanks
1 comment
Cliff w.Latex Bedding Co
Thanks Geoff,
As we don't expect to sell you another bed for about 30 years we do appreciate you telling others.
David Nugent
Latex Bedding Co.
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Excellent
well we have latex pillows and mattress and will not buy anything else. i would reccomand latex to everyone u will not look back.
ever since i bought the latex, it is the best sleep my partner and myself have ever had, i dont wake up sore anymore.
that i didn't buy one a long time ago
1 comment
Cliff w.Latex Bedding Co
Thank you, but be careful: not all latex is created equal, either in the manufacture of the actual latex core or the finished mattress.
I believe the best performance and quality comes from a blend ... Read more
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beer4meAU
Good
Have never slept better. The girl in the store went to great lengths to find the "Perfect" mattress that would correctly support my spine, but still allow for softer comfort where it was needed. I will buy the flexible/adjustable base very soon (fell in love with the mattress/base combination in store, but budget restricted me from purchasing all at once).
When I have that there won't be enough stars available for my rating!!!
Incredible lower back support (I have 2 chipped and 2 cracked vertibrae from a car accident 20 years ago). Havin...Read more
1 comment
Cliff w.Latex Bedding Co
Thanks for your positive feed back. If you do want to add the extra adjustability of the Wimaflex base system, please contact us and we will offer you a very special price. Unfortunately this would lo... Read more
se the ability to rotate the whole bed and base, even if we put it in a surround with castors, as the system is different from head to foot. On the other hand, now that your bed is broken in evenly I think rotating every 6 months, or even less will be O.K. as we are now just spreading the long term wear of the mattress. (20++ years, I expect). Regards, David Nugent Director, Latex Bedding Co.Similar opinion? Write a review on ieatwords.com.au!
FirecatNSW
- 3 reviews
- 2 likes
Real service, real dedication
We bought a latex mattress in September 2011. We gave it two months following instructions to turn it regularly. However, it was just too hot.
I contacted the manager at the store we bought it from who immediately put us in touch with [name removed]. There was no quibbling, no blame shifting. He took our problem seriously, listened to us and then worked with us to solve the overheating issue. When options failed he kept going.
He supplied a product that he is currently trialling - a 3D Airflow topper - for us to try. It works!
[name removed] believes in his product and offers exceptional support to his customers.
No blame shifting, no quibbling just immediate attention and help.
1 comment
Cliff w.Latex Bedding Co
Thanks for your kind words Lin.
I am pretty sure coming from a waterbed, which has over 500l of water below you, thermostatically set to your temperature preference, (usually 29-30oC0), that you will... Read more
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Excellent
I was impressed with the confidence in a product to offer a 100% money back home trial. It's called the Perfect Mattress and I tend to agree with them! I wasted $4000 on our previous bed which sagged that much it was too uncomfortable after just 18 months.. After checking I found nearly all mattress warranties say "up to 35mm body impression is normal" This mattress is guaranteed not to lose more than 5% height in 10 years. (Thats 11mm in our 22cm mattress.) They are tested with a big steel roller going back and forward over the mattress 60,000...Read more
times and no visible sag! Verrry comfortable! The softer hip and shoulder zone have definitely stopped me tossing and turning so much and stopped the pins and needles in my arm. Great to be able to zip the cover off for washing (and seeing inside.) After nearly 3 years there is no sign of any body impression. Maybe its the bamboo cover but this is much cooler than our previous pillow top mattress.Similar opinion? Write a review on ieatwords.com.au!
SHMAU
Excellent
We paid around $3500.00 for a well known brand in a 'pillow top' from an also well known retail chain around six years ago. All was good for about 6 months when my wife started complaining about her back being sore. It took a further 12 months to fully realise that it was actually the bed that was causing the pain. We approached the retailer and he said that he had never encountered this before and subsequently sold us an even bigger 'pillow top' (and bigger is better...isn't it??) for a discounted price of $4300.00. This was also a well known ...Read more
brand. Problem solved...until the mattress started to show signs of sagging after only 6 months and my wifes back was getting sore again. After spending almost 8 grand on beds that should have lasted much, much longer and being told by our 'trusty' retailer that he could do no more for us, we put up with the second bed until my wife started occasionly sleeping in one of the kids beds. At that point, we visited our local Latex Bedding outlet, bought a mattress, got a free latex pillow and havn't looked back. No more back pain! We have since been back to purchase more latex pillows! I would also like to mention that my main concern with a latex mattress was that as I am a 'hot' sleeper, I had heard somewhere that they didn't breathe very well and were hot to sleep on. I have had absolutely no problems with this and find the latex cooler than the previous two mattresses. We find that our latex mattress is extremely comfortable. After more than 18 months of use it is still every bit as good as the day we bought it. My wife is a light sleeper and I can now get in or out of the bed without having to be concerned about waking her. Disappointed that we didn't discover latex mattresses earlier.1 comment
Cliff w.Latex Bedding Co
Unfortunately we hear stories like this all the time. I thought about it considerably. The problem is in 2 parts.
1. A short test in a shop is not sufficient to tell what it will be like to sleep on ... Read more
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Excellent same day service
Our first 2 mattresses were purchased in 2004. They are used daily and are still absolutely perfect. Our old foam caravan mattress was recently replaced while we waited with double layer latex mattress, sized to fit. It is a great success! Great Job Latex Bedding Co.
really good value, so comfortable.
1 comment
Cliff w.Latex Bedding Co
Thanks Jean,
Happy camping.
David Nugent
Director, Latex Bedding Co.
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littlebAU
Excellent
Overall I am very happy with my purchase. It was definitely worth the wait for the bamboo sheets. I love them. I definitely recommend dealing with Anthony, he assisted us. I walked away happy knowing that we made the right decision. And we did. 30 day trial helped too.
We have had our bed for 3 weeks now and I can honestly say that I haven't slept better. On the first night, I don't recall anything from the time I went to bed and when I woke up in the morning. Not even my husbands snoring.
A little annoying the the mattress cover doesn't fit in my machine, but a trip to my local laundromat fixed that.
1 comment
Cliff w.Latex Bedding Co
Thanks for your feedback. After noticing yours and others feedback we have now modified our bamboo and linen covers so they can be zipped into 2 separate halves. You can now just zip off the top half ... Read more
of the cover for washing. Half the size, easier to wash and you really only need to wash the top half. It is also much easier to remove without having to lift the mattress at all. Sorry I can't identify you from your review to contact you but if you contact us I will give you a very, very special price on a new 2 part cover if you wish. Phone Dubbo store, 02 6884 1359. Regards, David Nugent Latex Bedding Co, Director.Similar opinion? Write a review on ieatwords.com.au!
Ken12345AU
- 2 reviews
- 3 likes
Don't believe all the negative hype about good latex matresses!!
As a fairly heavy 70 year old male in need of a new matress, I did extensive research online & in stores to what products was available on the market. I finally settled on a Revor bed system purchased from The Latex Bedding Co.at bathurst, NSW. The lady running the store was extremly helpful & answered all of my questions regarding the negative information I had been told about latex,it was the 30 day trial offer that convinced me to give the bed a go.
I am absolutly delighted with the bed, (my aching back has disappeared,) & the service provided, & would recomend that this company should be on any prospective buyers short list!!!
Like sleeping on a cloud.
Nothing so far.
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JaneCavAU
Excellent service and follow up
A mattress I purchased from Makin Mattress had sunk and after paying for the transport to Canberra to get it rebuilt I was still unhappy. [name removed] at Latex Bedding Co in Dubbo rebuilt it and replaced the outer covering with a new product and returned it very promptly. It much better than before.
Very prompt courteous service and reasonably priced
1 comment
Cliff w.Latex Bedding Co
Thanks Jane, you're welcome. I expect you will be pleased with the zip off washable, bamboo cover which I believe is far superior to the original. Don't hesitate to contact us if we can help any further.
Regards, David.
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lmmAU
Excellent
Fantastic product knowledge, excellent customer service. [names removed] stuck with me over an extended period of time to help me get the combination right for my problematic back.
More than that, I'll tell you a story. My initial purchase was an even more expensive mattress from a major retailer. I bought this to limit the feeling of partner movement and tried a number of beds to find one that got the balance right for suppor in the lumbar and hip area together with comfort under shoulders and arms when on my side. When one night I realise...Read more
d that my back was hurting just lying in bed, I realised that something had changed with the mattress - this was what was causing me further back problems. I lay on my old spring mattress to check - and my back wasn't hurting. After a lot of hassle with the local retail store manager, I eventually managed to get the product manufacturer to take it away to check it. I received a phone call telling me the glue on the gel layer had come apart, but not to worry, they'd fixed it and it was as good as new, they'd send it back. Well, if that was as good as new was, I didn't want it. The local store manager came very close to threatening me, telling me that you never get refunds on mattresses and if it went to courst it would be expensive for nme. Latex Bedding Co gave me some choice phrases from the Trade Practices Act which I used after the Dept of Fair Trading gave me the retailer's customer service number. Lo and behold - after a phone call with these phrases in mid-morning, by mid afternoon the local retail manager of the major company called me and said 'I've managed to get xxxxx to give you a refund'. Hmnmm...really. I thanked him very much for his help - and promptly went to buy a latex mattress from the Latex Bedding Co.!!Similar opinion? Write a review on ieatwords.com.au!
Excellent
The suggestion to buy two Long Singles and make them up as a King Size bed was magic. My husband can get out of bed in the night and I don't even know it. Prior to buying these I was threatening single beds due to lack of sleep... now I sleep better than ever before! I highly recommend this company, the advice and the mattresses are excellent.
We bought two Long Single beds and use them pushed together to create a King Size master bed. This was on recommendation of the sales rep to minimise partner disturbance. The mattresses themselves are fabulous. So comfortable to get into at the end of the day.
None. We just ordered two more Long Singles for our guest room!
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AmyD185AU
Excellent
If you live in the hunter and you are looking to buy a great mattress i would sugest going straight to latex bedding co. kotara. If i had have known they were there before we spent months of running around getting confused looking at mattresses that in the end all looked and felt the same, our nights would have been so much more comfortable alot quicker. This is the one stop shop for a great night sleep. I would recomend latex bedding co. every time.
It was great to find a natural latex mattress as our family suffer from allergies and these mat...Read more
1 comment
Cliff w.Latex Bedding Co
Thank you for your great feed back. Don't hesitate to contact us if there is anything else we can do. We have now moved the store to 102 Tudor St, Hamilton, Opp. the Greater, cnr Beaumont St.
Regards,
David Nugent,
Director, Latex Bedding Co.
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Excellent
The staff in Newcastle were very courteous and helpful. They answered my questions patiently about the mattress, and even enquired about a black tubular bed base that I was having great difficulty sourcing. I happily ordered 2 beds and the bed base from them. Prompt delivery...good price... very happy with the product.
Many Thanks!
Very comfortable
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Questions & Answers
Betty D.asked
we have motorhome and the bed is the seating that we make up and is uncomfortable would a latex topper help
2 answers
Cliff w.Latex Bedding Co
Hi Betty, thank you for your enquiry. The topper would certainly help if the seating/sleeping surface is very firm and it will provide for a softer sleeping surface. If you are uncomfortable due to the seating/sleeping surface being too soft (you may be sleeping in a hollow if the foam in the seating/sleeping surface has lost its density) then I would advise to have the foam replaced. Hope this helps.
thank you for your quick response
Lydia T.asked
I'm interested in buying one of your mattresses but I'm worried that it might sag after 1-2 years. My previous bed was around $1k and it sagged after a year or so - the bed company would not fix it as they stated sagging a few inches is 'normal' even though I wake up with a sore back/shoulders everyday.
So my main concerns are: 1. Will the mattress sag easily? 2. If it does sag, does the warranty cover the mattress sagging a few inches? Please advise, thanks.
1 answer
Cliff w.Latex Bedding Co
Hi Lydia and thank you for your enquiry. Latex typically loses between 2% and 5% of its density over a ten year period so theoretically these mattresses should last 25 - 30 years, should one of our mattresses in the unlikely event exceed the 5% settling during the ten year warranty the mattress will be exchanged at no cost to the consumer.
Leah2424asked
Hi,
I've been told that some of your mattresses have synthetic materials in them as well as the latex. Can you please tell me which models have this? And what they are? I'm looking at the Euro at the moment.
Thanks,
Leah
1 answer
Cliff w.Latex Bedding Co
Hi Leah, thanks for the query, we ONLY do 100% natural certified latex.
Warm regards
Latexbeddingco
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Cliff w.Latex Bedding Co
Hi Tanya,
3 steps to a problem: 1. Admit it! 2. Fix it, whatever it takes. 3. Later, work out what we need to do so it doesn't happen again. David Nugent, director Latex Bedding Co. 02 6884 1359.My sincere apologies,
I am not aware of your case but should be! Can you contact me with your details. I will send a set of King bamboo sheets to you immediately and discuss what we can do regarding the damaged mattress. ... Read more