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Reviews

4.9

119 reviews
5
(110)
4
(5)
3
(4)
2
(0)
1
(0)
  • Product Quality
    5.0 (17)
  • Return Claim MadeYes (0) · No (18)
  • Warranty Claim MadeYes (0) · No (18)
  • Product Appearance As advertised (100%) · Not as advertised (0%)
  • Shipping
    5.0 (5)
  • Customer Service
    5.0 (11)
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Great Customer Service

published

I purchased two pillows at the Dubbo store for the second time. The Latex pillow would be the best pillow I have purchased; and I have purchased many. This pillow is fantastic if you have back or neck problems. The Customer Service in Dubbo is extremely good and David is very helpful. The next matress I purchase will be a Latex one because of the durability and quality of the product.
Quality, durability and price



Jeff Gresham

Jeff GreshamHunter Region, NSW

  • 2 reviews

Purchase of Slat Bases

published

We already had a latex mattress but needed new slat bases. Newcastle Latex Bedding Co provided the best service we have experienced in years. There was no haggling on price, we were given an attractive price 1st up, we were kept informed whilst awaiting receipt of shipment, freight was arranged at low cost with an equally high service provider. Do we recommend - absolutely. Will we return - yes.
Best level of service we have received in years. Product excellent.

Tanya82

Tanya82AU

  • 4 reviews
  • 4 likes

Love the bed, shame it turned up damaged!

published

My husband & I bought a King Latex Bed in January 2012 from Castle Hill Latex Bedding Co., which promptly closed up the following week. We ended up dealing with Dubbo & Crows Nest branches which went smoothly but 1 of the 2 mattresses turned up dented, scuffed & torn (it wasn't packaged like the other & was obviously a reject/ or 2nds stock) No recompense was requested or offered and 9mths later & several calls & I'm still waiting for them to exchange the Queen sheets for King sheets!
Love the extra firm mattress but not 4 everyone's taste.
Received damaged stock & no after sales services~ after 9mths where's my sheets? my she



3 comments
Latex Bedding Co
Cliff w.Latex Bedding Co
Tanya82
Tanya82
Latex Bedding Co
Cliff w.Latex Bedding Co

Thanks for your understanding in accepting the extra sheet set in compensation for the damaged base. Great to hear you are sleeping well. Cheers, David

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Goturf

GoturfNew South Wales, Australia

Best Bed and Pillow

published

I bought my latex mattress around 5 years ago. The best money I have ever spent. I only use the latex pillows and take mine wherever I go . We have not slep this well on any other bed. I haver just purchased replacemnt pillows personal choice as I like to keep them fresh but nothing wrong with the old ones. We also purchased a second mattress for our daughter and she loves the comfort and support as well.
Value and supreme comfort for money spent . Local Dubbo business that I love to support and knowledgable staff able to give all information needed

John_Brown

John_BrownCentral West, NSW

Latex Bedding Company, fantastic service and great products.

published

Our Makin Mattress had started to sag, one call to [name removed] at Latex Bedding Company and he had a solution and was also able to arrange transport to and from the factory.

We now have a newly rebuilt and better than new latex mattress for very little outlay. Great friendly service, good products and outstanding backup.
Real customer service and great products.

1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co
Geoff Pierce

Geoff PierceORANGE NSW

Best mattress we could find

published

Loved the service and the people but, most of all loved the sleep. We bought the top of the range and it was worth it. that is the Perfect matress from Reevor combined with Wimaflex slat base. We think the title " Perfect Mattress" live up to it's name. We love all the features, too many to mention so look into it. We have not slept this well for years and feeling much better because of it. Plus I loved the value for money as it will last so much longer than regular mattresses. Thanks

1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co

Thanks Geoff,
As we don't expect to sell you another bed for about 30 years we do appreciate you telling others.
David Nugent
Latex Bedding Co.

Excellent

published

well we have latex pillows and mattress and will not buy anything else. i would reccomand latex to everyone u will not look back.
ever since i bought the latex, it is the best sleep my partner and myself have ever had, i dont wake up sore anymore.
that i didn't buy one a long time ago

1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co

Good

published
1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co
Firecat

FirecatNSW

  • 3 reviews
  • 2 likes

Real service, real dedication

published

We bought a latex mattress in September 2011. We gave it two months following instructions to turn it regularly. However, it was just too hot.
I contacted the manager at the store we bought it from who immediately put us in touch with [name removed]. There was no quibbling, no blame shifting. He took our problem seriously, listened to us and then worked with us to solve the overheating issue. When options failed he kept going.
He supplied a product that he is currently trialling - a 3D Airflow topper - for us to try. It works!
[name removed] believes in his product and offers exceptional support to his customers.
No blame shifting, no quibbling just immediate attention and help.

1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co
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Excellent

published
SHM

SHMAU

Excellent

published
1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co

Excellent same day service

published

Our first 2 mattresses were purchased in 2004. They are used daily and are still absolutely perfect. Our old foam caravan mattress was recently replaced while we waited with double layer latex mattress, sized to fit. It is a great success! Great Job Latex Bedding Co.
really good value, so comfortable.

1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co

Thanks Jean,
Happy camping.
David Nugent
Director, Latex Bedding Co.

Excellent

published

Overall I am very happy with my purchase. It was definitely worth the wait for the bamboo sheets. I love them. I definitely recommend dealing with Anthony, he assisted us. I walked away happy knowing that we made the right decision. And we did. 30 day trial helped too.
We have had our bed for 3 weeks now and I can honestly say that I haven't slept better. On the first night, I don't recall anything from the time I went to bed and when I woke up in the morning. Not even my husbands snoring.
A little annoying the the mattress cover doesn't fit in my machine, but a trip to my local laundromat fixed that.

1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co
Ken12345

Ken12345AU

  • 2 reviews
  • 3 likes

Don't believe all the negative hype about good latex matresses!!

published

As a fairly heavy 70 year old male in need of a new matress, I did extensive research online & in stores to what products was available on the market. I finally settled on a Revor bed system purchased from The Latex Bedding Co.at bathurst, NSW. The lady running the store was extremly helpful & answered all of my questions regarding the negative information I had been told about latex,it was the 30 day trial offer that convinced me to give the bed a go.
I am absolutly delighted with the bed, (my aching back has disappeared,) & the service provided, & would recomend that this company should be on any prospective buyers short list!!!
Like sleeping on a cloud.
Nothing so far.

Excellent service and follow up

published

A mattress I purchased from Makin Mattress had sunk and after paying for the transport to Canberra to get it rebuilt I was still unhappy. [name removed] at Latex Bedding Co in Dubbo rebuilt it and replaced the outer covering with a new product and returned it very promptly. It much better than before.
Very prompt courteous service and reasonably priced

1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co

Thanks Jane, you're welcome. I expect you will be pleased with the zip off washable, bamboo cover which I believe is far superior to the original. Don't hesitate to contact us if we can help any further.
Regards, David.

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lmm

lmmAU

Excellent

published

Excellent

published

The suggestion to buy two Long Singles and make them up as a King Size bed was magic. My husband can get out of bed in the night and I don't even know it. Prior to buying these I was threatening single beds due to lack of sleep... now I sleep better than ever before! I highly recommend this company, the advice and the mattresses are excellent.
We bought two Long Single beds and use them pushed together to create a King Size master bed. This was on recommendation of the sales rep to minimise partner disturbance. The mattresses themselves are fabulous. So comfortable to get into at the end of the day.
None. We just ordered two more Long Singles for our guest room!

Excellent

published
1 comment
Latex Bedding Co
Cliff w.Latex Bedding Co

Thank you for your great feed back. Don't hesitate to contact us if there is anything else we can do. We have now moved the store to 102 Tudor St, Hamilton, Opp. the Greater, cnr Beaumont St.
Regards,
David Nugent,
Director, Latex Bedding Co.

Excellent

published

The staff in Newcastle were very courteous and helpful. They answered my questions patiently about the mattress, and even enquired about a black tubular bed base that I was having great difficulty sourcing. I happily ordered 2 beds and the bed base from them. Prompt delivery...good price... very happy with the product.
Many Thanks!
Very comfortable

Page 6 of 6
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Questions & Answers

Betty D.

Betty D.asked

Latex Bedding Company

we have motorhome and the bed is the seating that we make up and is uncomfortable would a latex topper help

2 answers
Latex Bedding Co
Cliff w.Latex Bedding Co

Hi Betty, thank you for your enquiry. The topper would certainly help if the seating/sleeping surface is very firm and it will provide for a softer sleeping surface. If you are uncomfortable due to the seating/sleeping surface being too soft (you may be sleeping in a hollow if the foam in the seating/sleeping surface has lost its density) then I would advise to have the foam replaced. Hope this helps.

Betty D.
Betty D.

thank you for your quick response

Lydia T.

Lydia T.asked

Latex Bedding Company

I'm interested in buying one of your mattresses but I'm worried that it might sag after 1-2 years. My previous bed was around $1k and it sagged after a year or so - the bed company would not fix it as they stated sagging a few inches is 'normal' even though I wake up with a sore back/shoulders everyday.

So my main concerns are: 1. Will the mattress sag easily? 2. If it does sag, does the warranty cover the mattress sagging a few inches? Please advise, thanks.

1 answer
Latex Bedding Co
Cliff w.Latex Bedding Co

Hi Lydia and thank you for your enquiry. Latex typically loses between 2% and 5% of its density over a ten year period so theoretically these mattresses should last 25 - 30 years, should one of our mattresses in the unlikely event exceed the 5% settling during the ten year warranty the mattress will be exchanged at no cost to the consumer.

Leah2424

Leah2424asked

Latex Bedding Company

Hi,

I've been told that some of your mattresses have synthetic materials in them as well as the latex. Can you please tell me which models have this? And what they are? I'm looking at the Euro at the moment.

Thanks,
Leah

1 answer
Latex Bedding Co
Cliff w.Latex Bedding Co

Hi Leah, thanks for the query, we ONLY do 100% natural certified latex.
Warm regards
Latexbeddingco

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