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Reviews

3.9

46 reviews
5
(22)
4
(14)
3
(1)
2
(3)
1
(6)
  • Build Stage
    • Post-Construction (2)
  • Customer Service
    3.5 (2)
  • Site Admin
    2.5 (2)
  • Timeliness
    3.5 (2)
  • Structural Integrity
    4.0 (2)
  • Plumbing & Waterproofing
    3.5 (2)
  • Electrical & Lighting
    3.0 (2)
  • Flooring
    3.0 (2)
  • Transparency
    2.5 (2)
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Angela V.

Angela V.Sydney, NSW

  • Verified customer

Above and Beyond with all expectations

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2022
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Ravin

RavinSydney, NSW

  • Verified customer

No accountability, unethical and gross mismanagement

published
  • +1
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2016
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Andres V

Andres VSydney

  • Verified customer

Exceeded our expectations.

published

Lily Homes built our first home and we couldn't be happier about the result. Organized documentation step by step, great support in each area as well as great customer service from Paul & Sarah along the way. Recommend 100%. We purchased a home and land package, mostly standard inclusions. Happy to say the inclusions are so good and complete that no need to upgrade in most cases.

Construction End DateAug 2017
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Danny Lee

Danny LeeSydney, NSW

  • 4 reviews
  • Verified customer

Reliable builder delivering best in class service

published

I want to give a positive feedback for Lily Homes and teams as they provided excellent service and quality work on my first off-the-plan house in Schofields.
My customer service manager, Roy, was very supportive and quickly responded to all my requests.
The site supervisor, Paul, was also diligent and very helpful with issues during construction.



Definitely, I would recommend to all my family and friends.
Thank you so much.

Construction End DateMay 2017
Vishal Kotia

Vishal KotiaSydney

  • 2 reviews
  • 1 like
  • Verified customer

Words can't express my feelings enough!!!

published

Well I am a person who don't write reviews however I ought to write one for Lily Home and the Company CEO Vince Camera. My project was is deep trouble as my original builder withdrew from the project after doing the GF slab and partial frame work, after wasting one full year. I was advised by Lily Homes Sales to contact Vince to explain my case. Vince was very cooperative and replied each email with utmost professionalism and answered all my questions. Once the contract was signed there was no looking back. The site supervisor Rob Wehbe was greatly pragmatic person. They took slightly longer than anticipated however wrapped it up quite well in the end. In all great company to build.

Construction End DateDec 2016
Neelam

NeelamSydney

  • Verified customer

Wonderful Experience/love our new home

published
Construction End DateJul 2016
Bel

BelSydney

  • Verified customer

Fantastic experience !

published

What a great experience we had building with Lily Homes. Whenever we needed to speak to the office or to our site supervisor our calls were answered promptly, and emails responded to within a few hours at most. We built a custom design, and Lily worked with us to give us the home we wanted. They were very competitive on price as well. Our build was SUCH an enjoyable experience. House was built in 17 weeks, and seemed every day they were working on it. Would recommend Lily Homes to family, friends and anyone else wanting a good quality build, with a company that provides exceptional service and attention to detail.

Construction End DateSep 2016
  • Verified customer

Very happy with our new home

published
Construction End DateAug 2016
  • Verified customer

Hassle free built

published

This is the second time we are building with Lily homes, all it starts from Daniel wonderful support from the beginning to the end, site supervisor to customer support is very helpful and each stage they are updating and keep us informing. the quality is very good, and they are flexible and allowed us to do our own Alarm system and ducted vacuum.
Quality is good, workman ship good.
I have already suggested quite bit of people about your dual occupancy design, in fact one of my friend bought a land in Gledswood hill and suggested this to him.
Lily homes is very good in price when compared to others, this is what we require for investment.
I will definitely go back to Lily homes for the future construction.

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Caro E

Caro ELiverpool

  • Verified customer

Worth The Wait

published
jaitish

jaitishSydney

  • Verified customer

Excellent Building Experience

published

I would like to thank Lily homes for the wonderful house they built for us. This is the second time i have built with them and once again they have exceeded my expectations.The customer service was excellent they kept us informed at every stage. I would like to thank Daniel our site supervisor he delivered a very well built house that was within budget and finished on time.I will build with lily homes again many thanks.

Rachel B

Rachel B

  • 2 reviews
  • Verified customer

Achievement of our dream home within our budgetary means

published
Kiran

KiranPlumpton NSW

  • Verified customer

Excellent house built by Lily homes

published

Workmanship very nice no errors by the builder Supervisor was very keen to take note from us if we had any changes quick solutions
Customer service very good Lily homes reception lady was very good returning our calls
Building was very well managed by Supervisor we are very pleased overall with all the things which were put in kitchen and alfresco

  • Verified customer

This is a not happy experience

published

We bought a house package located in Colebee from Lilyhomes two years ago. Finally we settled into the house on September last year. Two weeks ago the roof was leaking from the horrible rain, we contacted emergency maintenance department via email, someone came to check and since that time nobody has come to fix the problem. I sent emails to check, unfortunately nobody reply to us either. We are feeling very disappointed about the house's quality and customer service. We are also concerned about the weather, if the rain comes again, what do we do with the leaking roof.

  • Verified customer

No dream house for us!!

published
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Anitha

AnithaSydney

  • Verified customer

Finished house looks great

published

We chose Lily homes as they had the design we were looking for. We built single storey house with granny flat. Sales staff were very good, customer friendly and promptly replied/responded to the queries. Site Supervisor was good, answered the queries, kept us updated on the progress. Workmanship was good. We got a beautiful house in the end. Build process was smooth and good. They have updated this design and the newer design is better.

vls14

vls14Sydney

  • Verified customer

Need some customer service and communication training

published
  • Verified customer

Custom Design Success

published

When every affordable project builder is rigid and inflexible, it was such a relief to find a low cost builder willing to take on your own design rather than forcing you to fit your preferences into their own standard plans. We had our custom design quoted by a few independent builders and they were all much higher in cost. Lily Homes took our design and made it a reality, which was vital for us to get approval in a special character area where the Council required a specific style of façcade. We had an independent building inspector assess the build at frame stage and again upon completion and even he was pleasantly surprised.

Bala

BalaSydney

  • Verified customer

Lily Homes - Done it again

published
VAA

VAAsydney

  • Verified customer

A Great Finished Product

published

Very happy with the building stage, our house it was completed in 5 months and was of an excellent standard. Our site supervisor was fantastic and easy to communicate with, he got the job done efficiently, he followed up on our concerns and rectified minor mistakes picked up in the walk through quickly. The paper work side of things between signing tender and the build commencing was slow taking approximately 6 months and not as efficient as I would of liked.

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Questions & Answers

Afshin Rahmanou

Afshin Rahmanouasked

I bought a Galileo thermometer for my science class and we noticed that it was off by 2-3 degrees, whereas the other one I have in my house is spot on! Additionally, I moved it outdoors so we could observe it changing, and had it placed on a large flat, stable table, but to our dismay, a gust of wind knocked it over and it shattered only a few days after we purchased it! Is there any way we could get a replacement?

No answers
Dom Rego

Dom Regoasked

Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope ?
[email address removed]

No answers
Ted56

Ted56asked

If Lily homes not responsible to obtain a Certificate of Occupancy, how fo i now what they built is compliance with the regulation as i am not a builder? What about after we did landscaping the council says its not compliance. Are they respondible to fix it?

1 answer
Lily Homes
Lily Homes

Hi,
First, you need to decide whether you are going to make Lily homes complete all the necessary items in order to receive a occupational certificate (e.g Driveways, Landscaping, Fencing etc), If you aren't, They will provide you with an interim Occupational certificate. This certificate will outline all the items completed by them as well as all the items that you need to complete. Once you complete all those items, you will ring their private certifier, and they will come out and inspect everything has been done. If everything is deemed acceptable, you will receive an occupational certificate direct from the certifier. If you include all the items that are required to receive an Occupational certificate into the Lily homes Tender, then at Handover, they will issue an occupational certificate there on the spot.
If LILY HOMES completes one of the items and the certifier rejects the claim, It is the responsibility of Lily homes to rectify, if you complete the item it is your responsibility.

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