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Reviewer Photos & Videos
Angela V.Sydney, NSW
- Verified customer
Above and Beyond with all expectations
So this was my first time building a house and at first I was scared and anxious as it was a big thing. But When my husband and I shopped around for several months we had no doubt that Lily's was the best builder for us. From day one everything was explained so smoothly and perfectly, we received constant updates from the consultant in the display home and it continued consecutively even when we met the head office. They guided me through the next step weekly and when we had doubts their opinion's is what calmed my mind. My poor husband lol. Th...Read more
ey went out of their way to do the best thing for us with advice on colour, design and anything else that was part of our build. What we were most happy about was that they were straight forward nothing was hidden from us and we didn't feel the push of people trying to make more money out of us, the way it was is the way they said it. There was no joking around it was so professional Our site supervisor was even meeting us late when my husband and I couldn't get off work on time, opened the gate and walked us through whatever needed to be addressed, it was pin pointed whenever an issue needed to be addressed and explained so easily that I even understood it. I loved how everyone was so joyful to speak to and they were there when I rang from start to finish they meet all our expectations and even more. Thank you Lily HomesSimilar opinion? Write a review on ieatwords.com.au!
RavinSydney, NSW
- Verified customer
No accountability, unethical and gross mismanagement
2014 - We signed contract for Home and Land package at Edmondson Park. The sales consultant was [name removed]. We were sold the package under the premise that the land is within 10 minutes from then under construction Train Station. Edmondson Park is a new estate. There were no road access to the station at that time. When the land was released, I told [name removed], the station is 30 minutes away from the station. He simply said he was also unaware of that when he was selling the package. And suggested that it is actually good thing because ...Read more
people generally like to take few minutes drive to the station anyway. So, it was not ideal start for us to begin with. The release of land was about six months late from memory. Which meant Lily home charged us $10000 because they are not able to start within the time mentioned in the contract. There is no consistency on how much they charge. My next door neighbor negotiated to $8000. I have not seen documentation to confirm that. Just word of mouth. Everything that I wished to change, there is additional variance cost. In the situation, where the change required them to just install one door instead of two and do less work. They would not deduct it from the original pricing. The basic inclusions are so basic that they is no way of avoiding upgrades. For example extra Power outlet, TV outlet, Lights, doors, carpet, tile. The business model is such that when there is an upgrade, their markup is extremely high. Below is copy and paste version of some of the quote that we incurred as upgrade. " vide 1200mm BLADJ Jarrah front door in lieu of standard -2040x1200x40 Hinged =$2680 Provide Jarrah garage door in lieu of standard =$990 - Provide Brick work to front, side and back of dwelling in lieu if cladding =$11860Similar opinion? Write a review on ieatwords.com.au!
Andres VSydney
- Verified customer
Exceeded our expectations.
Lily Homes built our first home and we couldn't be happier about the result. Organized documentation step by step, great support in each area as well as great customer service from Paul & Sarah along the way. Recommend 100%. We purchased a home and land package, mostly standard inclusions. Happy to say the inclusions are so good and complete that no need to upgrade in most cases.
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Danny LeeSydney, NSW
- 4 reviews
- Verified customer
Reliable builder delivering best in class service
I want to give a positive feedback for Lily Homes and teams as they provided excellent service and quality work on my first off-the-plan house in Schofields.
My customer service manager, Roy, was very supportive and quickly responded to all my requests.
The site supervisor, Paul, was also diligent and very helpful with issues during construction.
Definitely, I would recommend to all my family and friends.
Thank you so much.
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Vishal KotiaSydney
- 2 reviews
- 1 like
- Verified customer
Words can't express my feelings enough!!!
Well I am a person who don't write reviews however I ought to write one for Lily Home and the Company CEO Vince Camera. My project was is deep trouble as my original builder withdrew from the project after doing the GF slab and partial frame work, after wasting one full year. I was advised by Lily Homes Sales to contact Vince to explain my case. Vince was very cooperative and replied each email with utmost professionalism and answered all my questions. Once the contract was signed there was no looking back. The site supervisor Rob Wehbe was greatly pragmatic person. They took slightly longer than anticipated however wrapped it up quite well in the end. In all great company to build.
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NeelamSydney
- Verified customer
Wonderful Experience/love our new home
We are happy with our new home and the experience, support we were given by all staff involved at Lily Homes. This is the first time we have built our home, although it was challenging and stressful, Lily Homes was always there to help especially when our home was a custom designed. I would recommend Lily Homes to all our family and friends. Gavin, Natalie, Maria (CS) and David T - thank you all for your support, understanding and help even when at times things were not going smoothly. We are about to submit our maintenance list with some mi...Read more
nor issues, however overall very pleased with the work that was done. It was the first Anastasia that was built with a frontage of 18 sqm and it turned out to be one of the best ones that Lily has built. Thank You.Similar opinion? Write a review on ieatwords.com.au!
BelSydney
- Verified customer
Fantastic experience !
What a great experience we had building with Lily Homes. Whenever we needed to speak to the office or to our site supervisor our calls were answered promptly, and emails responded to within a few hours at most. We built a custom design, and Lily worked with us to give us the home we wanted. They were very competitive on price as well. Our build was SUCH an enjoyable experience. House was built in 17 weeks, and seemed every day they were working on it. Would recommend Lily Homes to family, friends and anyone else wanting a good quality build, with a company that provides exceptional service and attention to detail.
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- Verified customer
Very happy with our new home
We are very happy with our new home. This is the first time we have built a house and the experience was not too stressful. A few little hiccups along the way, all which were discussed and sorted out very quickly with the help of our site supervisor Matt and Maria in customer service. Lily Homes finished our house within the required timeframe. We are just about to submit our maintenance list which has minor issues on it. We found Lily to be very flexible in allowing us to do our own kitchen, Air Conditioning, Rendering and allowing trades peop...Read more
le in to measure up for blinds. Overall we would like to thank Lily for building us a lovely family home in which we are very proud to show our family and friends. We would highly recommend Lily Homes and a special thank you goes out to Vince, Gavin in Sales, Matt our site supervisor, Maria C, Sarah and Natalie in customer service and Maria N in accounts.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Hassle free built
This is the second time we are building with Lily homes, all it starts from Daniel wonderful support from the beginning to the end, site supervisor to customer support is very helpful and each stage they are updating and keep us informing. the quality is very good, and they are flexible and allowed us to do our own Alarm system and ducted vacuum.
Quality is good, workman ship good.
I have already suggested quite bit of people about your dual occupancy design, in fact one of my friend bought a land in Gledswood hill and suggested this to him.
Lily homes is very good in price when compared to others, this is what we require for investment.
I will definitely go back to Lily homes for the future construction.
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Caro ELiverpool
- Verified customer
Worth The Wait
Very happy with our first home and the finished product Lily produced. Once we got to the build stage we were really impressed with the progress and the communication from Lily. Our main delay was waiting for land registration. Since moving in we have had very few minor issues and these were acknowledged by Lily within 24 hours and repaired within a very reasonable timeframe. I am about to lodge our maintenance list but again these are all minor issues which I expect to be sorted out promptly. Have to acknowledge our site supervisor Matt, who ...Read more
was very patient with us and really helpful, prompt communicator and once we moved in he even came back to help us with something we weren't sure of. I would build with Lily again but only if I knew the land was registered and ready to go!Similar opinion? Write a review on ieatwords.com.au!
jaitishSydney
- Verified customer
Excellent Building Experience
I would like to thank Lily homes for the wonderful house they built for us. This is the second time i have built with them and once again they have exceeded my expectations.The customer service was excellent they kept us informed at every stage. I would like to thank Daniel our site supervisor he delivered a very well built house that was within budget and finished on time.I will build with lily homes again many thanks.
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Rachel B
- 2 reviews
- Verified customer
Achievement of our dream home within our budgetary means
We would like to express our gratitude for supporting us in the achievement of our dream home within our budgetary means. The Lily Homes building experience was brilliant, brought to fulfillment by our Site Supervisor, Paul Biles. He commanded a high level of construction quality from his team, as is evident in the completion of our home to lock up stage. Development was delivered in accordance with our design and completed on time.
We were kept informed of the building timeline and the Site Supervisor guided us through building process, pl...Read more
acating any concerns we had. Paul Biles is a true credit to the Lily Homes team and we wanted to give him recognition of the brilliant job completed. Paul brings value and professionalism with an exceptional level of quality workmanship to Lily Homes. Thank you again Lily Homes and to Paul for all his hard work and for giving us peace of mind.Similar opinion? Write a review on ieatwords.com.au!
KiranPlumpton NSW
- Verified customer
Excellent house built by Lily homes
Workmanship very nice no errors by the builder Supervisor was very keen to take note from us if we had any changes quick solutions
Customer service very good Lily homes reception lady was very good returning our calls
Building was very well managed by Supervisor we are very pleased overall with all the things which were put in kitchen and alfresco
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- Verified customer
This is a not happy experience
We bought a house package located in Colebee from Lilyhomes two years ago. Finally we settled into the house on September last year. Two weeks ago the roof was leaking from the horrible rain, we contacted emergency maintenance department via email, someone came to check and since that time nobody has come to fix the problem. I sent emails to check, unfortunately nobody reply to us either. We are feeling very disappointed about the house's quality and customer service. We are also concerned about the weather, if the rain comes again, what do we do with the leaking roof.
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- Verified customer
No dream house for us!!
Everything started out well with Lily Homes, we were promised that they could build on our land and the salesman was helpful. Once we got sent to the Sydney office, this is where it all went downhill. The main salesperson, who was our contact, was so young & inexperienced. We chose our bricks, then a week later was told they were now discontinued. There were so many things not included in the price, eg; sarking, we were advised that you don't need it but all builder's we checked with said you would always use sarking. The appliances were such a...Read more
hassle, if you don't have gas on, it was impossible to get electric appliances. We were told that our house would go through complying development & to arrange for demolition. We then paid the deposit & our file was sent to the approvals department. Next thing we were told that our plans didn't comply & we need to go on piers, but they couldn't tell us how much this would be, which we knew was going to be very expensive. Although we were very disappointed we decided to get out then & lost a fair part of our deposit, but we knew the price was going to blow out. We received a cheque on the mail, not even a letter or note with it. Even though our dream didn't happen, we are now very relieved that we got out when we did & didn't keep going with Lily Homes. They didn't seem to care about getting the best result, it was all about making money.Similar opinion? Write a review on ieatwords.com.au!
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AnithaSydney
- Verified customer
Finished house looks great
We chose Lily homes as they had the design we were looking for. We built single storey house with granny flat. Sales staff were very good, customer friendly and promptly replied/responded to the queries. Site Supervisor was good, answered the queries, kept us updated on the progress. Workmanship was good. We got a beautiful house in the end. Build process was smooth and good. They have updated this design and the newer design is better.
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vls14Sydney
- Verified customer
Need some customer service and communication training
+ Sales staff were excellent and were very flexible with a long list of requests for changes to the display home
+ Sales staff were prompt in returning phone calls and extremely helpful - we left their hands excited and anticipating a beautiful new home, which evaporated very quickly once in the hands of the office staff.
- Wasn't made clear that some of the features of the display home were not included (e.g dishwasher) or that an upgrade to a more expensive item could be chosen (e.g ducted range hood instead of recirculating or a larger ove...Read more
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- Verified customer
Custom Design Success
When every affordable project builder is rigid and inflexible, it was such a relief to find a low cost builder willing to take on your own design rather than forcing you to fit your preferences into their own standard plans. We had our custom design quoted by a few independent builders and they were all much higher in cost. Lily Homes took our design and made it a reality, which was vital for us to get approval in a special character area where the Council required a specific style of façcade. We had an independent building inspector assess the build at frame stage and again upon completion and even he was pleasantly surprised.
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BalaSydney
- Verified customer
Lily Homes - Done it again
This is our second home with Lily Homes and the experience this time exceeded all reasonable expectations of building a new home. It has to be the most enjoyable few months of our recent times starting with concept design to total completion under 14 months including council approval. The build process only took just over 30 weeks and for a reasonably sized house and additions, that is not a bad effort.
This is a custom design home initiated by us but fine tuned by Lily Homes architects. The price has not changed through out the building sta...Read more
ge as the house inclusions were very well specified at the beginning. The supervisor for the job was absolutely fantastic, kept us informed on a regular basis. Took a lot of pride as it was his own house. The final outcome is a beautiful house that we can be very proud of it for many years to come. The build quality is excellent and the finishes are good quality. If you know what you want and understand the process of building a house, you can not get a better builder than Lily Homes for value for money and the quality.Similar opinion? Write a review on ieatwords.com.au!
VAAsydney
- Verified customer
A Great Finished Product
Very happy with the building stage, our house it was completed in 5 months and was of an excellent standard. Our site supervisor was fantastic and easy to communicate with, he got the job done efficiently, he followed up on our concerns and rectified minor mistakes picked up in the walk through quickly. The paper work side of things between signing tender and the build commencing was slow taking approximately 6 months and not as efficient as I would of liked.
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Questions & Answers
Afshin Rahmanouasked
I bought a Galileo thermometer for my science class and we noticed that it was off by 2-3 degrees, whereas the other one I have in my house is spot on! Additionally, I moved it outdoors so we could observe it changing, and had it placed on a large flat, stable table, but to our dismay, a gust of wind knocked it over and it shattered only a few days after we purchased it! Is there any way we could get a replacement?
No answers
Dom Regoasked
Please contact Dominic Rego [contact detail removed]
New build at 34 Victoria St Malabar NSW
2 storey 4 bedroom rear lane double garage and granny flat.
Scope: Knock down existing fibro house and new build
DA approved plans by architect
Looking for a reliable competitive builder
Modern design with lightweight building materials
Aim to start building end of 2018
Please let me know if this fits your scope ?
[email address removed]
No answers
Ted56asked
If Lily homes not responsible to obtain a Certificate of Occupancy, how fo i now what they built is compliance with the regulation as i am not a builder? What about after we did landscaping the council says its not compliance. Are they respondible to fix it?
1 answer
Hi,
First, you need to decide whether you are going to make Lily homes complete all the necessary items in order to receive a occupational certificate (e.g Driveways, Landscaping, Fencing etc), If you aren't, They will provide you with an interim Occupational certificate. This certificate will outline all the items completed by them as well as all the items that you need to complete. Once you complete all those items, you will ring their private certifier, and they will come out and inspect everything has been done. If everything is deemed acceptable, you will receive an occupational certificate direct from the certifier. If you include all the items that are required to receive an Occupational certificate into the Lily homes Tender, then at Handover, they will issue an occupational certificate there on the spot.
If LILY HOMES completes one of the items and the certifier rejects the claim, It is the responsibility of Lily homes to rectify, if you complete the item it is your responsibility.
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