Luxury Escapes Questions & Answers (page 3 of 15)

Steve Y
Hi luxury escape case num.01671878
Please make contact we have been waiting since January for a resolution, refund or credit as it is getting towards tour date

Booking XZLQH4 Like everyone else, I have tried emailing and calling you with no luck. I understand that you are all flat out at Luxury Escapes, but it would be good if the organisation could have a message on its website telling us what the procedure is for requesting a refund. Your PDF suggests that refunds can be obtained in the event of an epidemic. Your refunds page sends us to the Contact Us page for a 'refund form', but there is no form on that page. Could you tell me where I can find the refund form? With thanks and much appreciation.

Hi
Need some answers to emails sent to LE.I asked back in January for change or refund,no refunds coming then or now I would say we have all lost our money. No where to change dates on website if you have your package.

Have been offered alternative dates but we are unable to travel any other time. Can we get a refund please?
Booking reference 7QV1U4 travel 3/5/2020 for 10 nights at Grand Hyatt Nusa Dua.

Is anyone getting answers from Luxury Escapes anymore?? Like most people here, we are being completely left in the dark not getting through on phones, emails unanswered and live chat gets kicked off, due to fly out to Thailand, but flight out has been cancelled by Singapore Airlines, however, flight back has only been delayed - am I supposed to swim to Singapore to catch a flight back to Adelaide now??

Have been offered alternative dates but we are unable to travel any other time. Can we get a refund please?
Booking reference 7QV1U4 travel 3/5/2020 for 10 nights at Grand Hyatt Nusa Dua.

Bali Accommodation (ref HPJCEF) - due to travel on the 31/03 staying @ Melia.

Have tried to change the date on the website, or change to buy now book later. Yesterday there was an option to change 4 times in 12 months, but only allowed 3months in advance to change. Today, it says i can only change 1 time, and still only shows 3month in advance.

There is no option to buy now book later, so not sure why this is offered as an option.

3 month change isnt an option in the current climate (and the dates available arent suitable in any event).

Have contacted the hotel, and they just refer my back you LE.

Can you please refund my booking? I have waited to get as close to my booking to alleviate the calls you are receiving, however need this resolved please (i have been on hold for long wait times, and figured this might be the most appropriate way to action this request, as my email is still pending from a week ago).

Thanks & appreciate you guys are under the pump.

Darren

If I get a DRS certificate to advise us not to travel for health reasons do you honour this and refund our accommodation money as we are in our 70s

We were due to go to Thailand in April but after being contacted by LE we were told we could change the date up to four times. So as not to miss out we quickly booked some dates in October as November was not available and the calendar didn’t go further than November. As it turns out, we may not be able to go in October, or any other time this year. It is still not allowing bookings after November and I have emailed asking if we can book for next year but not had a reply as yet. If this escape isn’t available for next year and we are unable to travel this year will LE provide a refund?

Have been offered alternative dates but we are unable to travel any other time. Can we get a refund please?
Booking reference 7QV1U4 travel 3/5/2020 for 10 nights at Grand Hyatt Nusa Dua.

I have three back to back to back packages in Vietnam and Hong Kong plus two lots of airfares for a party of nine people
I am not the only person in the boat here but wonder does Luxury Escapes realize that its reputation is well on the line here and it will likely live or die by its handling of the coronavirus event. The communication is just not good enough. I have suspended the accommodation but now need to know where I am headed with the flights which I cannot change as they are booked via LE
Sorry guys... I do sympathize and the flexibility to date is appreciated but you need to be doing better in the communications
Bruce

Hi we having a booking for 10 nights in Fiji with Luxury Escapes departing on 25 th April. Are we able to have a credit for the holiday to use for a different location at some other time .? Thanks

Hello Luxury Escapes,

I have been trying to contact via numerous avenues but to our avail.

I have contacted the hotel in Phuket (CEWUKJ & 94KJTH) and Bali (2ZWK5L) and both have agreed to refund however the cancellation request must come from Luxury Escapes so I now need your assistance urgently!

I will send the confirmation emails to you but you need to contact me so this can progress. Both hotels understood the special circumstances we are in I.e. we can not leave Australia plus I can only have holidays May/June each year as I am in the tourism industry also. Both hotels can not change the dates due to the validity periods hence are happy for me to cancel and proceed to a refund, yippee! Any help?

Please contact me 0417829915 [email protected]

Do we just lose all our money? We booked and paid last year way before covid 19 was even a thing. It took a long time to save up this holiday money, and the government has now announced travel bans, we can't get to Thailand for our trip, and also can't through to LE. Very sad. Booking ID V3NVCV. Due to fly out (not) 29th April. Caz

Hello, I have tried calling but haven’t received a call back as yet. I realize how extremely busy you must be but I have a 7 night holiday in Cairns booked for the 29th April and would like to reschedule due to my mother’s health being at severe risk regarding the Coronavirus pandemic. Our booking number is XM854L. Thankyou

How can I put my hotel accommodation on hold via the app pls?
I cn see how to change the date but not put on hold - thanks
Message received from luxury Escapes below
"Change the date of your accommodation booking, or put it on hold and decide the date later, free of charge".

I have three back to back to back packages in Vietnam and Hong Kong plus two lots of airfares for a party of nine people
I am not the only person in the boat here but wonder does Luxury Escapes realize that its reputation is well on the line here and it will likely live or die by its handling of the coronavirus event. The communication is just not good enough. I have suspended the accommodation but now need to know where I am headed withe the flights which I cannot change as they are booked via LE
Sorry guys... I do sympathize and the flexibility to date is appreciated but you need to be doing better in the communications
Bruce

I have flights booked through LE which depart in 2 weeks. I have been able to change the accomodation but need to chat with someone regarding cancelling our flights. Our booking number is 21437. Thank you

As per everyone else on this forum I am waiting for a response to my email regarding my trip to Egypt. Case number 01729655 Booking number NG3H4S. I have received number of emails instructing me to change my details to a later date but this is impossible when a flight is involved. As everyone else I also understand that you are busy but you must also realise that people are extremely worried about what is to happen to our hard earned money with a problem which is no fault of our own or yours. A swift response would be appreciated, so that I can make further plans.

We are booked on your Five Star Egypt Tour departing 17/4/20, booking numbers JDGY97 & ZJ449H. I have sent two previous correspondences via your online site over the last few weeks but am yet to receive a reply. I understand how busy you must be under the current circumstances, but would appreciate it if you could let me know what options you could offer regarding postponing this tour for a later date. Our request is due to the recent outbreak of coronavirus in Egypt at Luxor & on a Nile River cruise vessel which resulted in the subsequent quarantine of passengers. We are not prepared to take this risk with our health & also fear being quarantined in Egypt. We are also concerned that our flights are connecting through Dubai, as it connects with many other countries with serious outbreaks. I have read your small print but hope that you understand our concerns. We do not want a refund but just a credit to rebook at a later date. Thanks