Luxury Escapes Questions & Answers (page 4 of 15)

Hi there
This is regarding case number 01738823 and bookings P7X53N and LVHJ17. I received a couple of emails regarding change of date online but I am unable to find the tab. Could you please advise if we could get a refund for our accommodation and flights instead please.
Thank you very much,
Nicola

As many people have expressed here on this platform, we cannot get a response from LE any other way.
We too have saved up and paid YOU our hard earned money for a holiday that is now in question but not our fault. We would still like to go on our holiday, but will more than likely have to defer it. Please answer our concerns, like many others here, we simply don't have the means to "throw away"our money or be in 14 days without pay if we go and then have to be quarantined. Booking Number: V3NVCV
THAI INDULGENCE
8 nights | Seaside Grand Deluxe Room
A spacious room with partial sea views and a generous private balcony.
Check-in
Wed 29 Apr 2020
Check-out
Thu 7 May 2020

Primary Guest Name
Caz Hodgskin
Guests
2 Adults
Additional Requests
N/A
CONFIRMED AND READY TO GO

Booking ref: GEDWCS
If we cancel our trip departing 27th March will we receive a full refund? We have your travel insurance included in our package. Please advise

Currently I do not have the ability to Change My Travel Date as per your generic email that I received today! Once again please advise.

I have tried calling. I have emailed you. Why don’t you answer us. t this stage you are one of the worst Company's I have ever dealt With as far as communication. I see so many people here trying to get answers. Guess I’m just another sucker your ignoring I think all of us who have paid you people our hard earned money should all ban together and call A Current Affair and tell them how bad your Company is at helping paying Customers . We have given you 4 and a 1/2 Thousand Dollars. There are people here who have paid you triple that and yet you do nothing to advise us or try to make us feel like you just don’t give care. KShame on you. Those of us that have asked for credits don’t expect you to return monies. Just to help us keep our holidays. Please reply to us Ignorance is disgusting. Cheryl Glanville.

I have left a message on your online site but still have not received an answer so have decided to try here as well. We are book to go to Khao Lak 'Kalima Resort and Villas' for 4 people on to Booking IDs. SFYTYE and XYIIFH. We are due to depart on the 23rd of March. Being in our mid to late sixties our Drs have now told us not to go and that along the DFAT sms we received from the Govt. which states 'All Australians are to reconsider your need for overseas travel at this time' plus this morning's Government restriction that there will be a 14 day self quarantine when we get back, we have sadly decided we cannot risk going to Thailand that this time. We would very much like to defer this escape to some time in the next 12 months.. Can you please let us Know asap and can you also tell us if you will let the resort know we are not coming or if it is up to us. THIS IS URGENT AS WE ARE DUE TO LEAVE IN 6 DAYS? Thank you Robyn Wallis

Hello,
Due to the Coronavirus outbreak we have been advised by our Australian Government not to travel at this time.

This being the case, we are asking for Ayodya resorts assistance in deferring our travel to early November 2020. Note: We do not want to cancel our stay, just defer it.

This request is for two bookings:

This request is for two bookings:

U3TXC4 2 adults and 1 child
0ZGVNA 2 adults

We do appreciate that there will be a fee for these changes. And that the new requested dates may incur an additional seasonal cost.

Again, we do not wish to cancel, only to defer.

Your help here will be very much appreciated.

Thank you so much

Simon & Maree Barnett

I have always received nothing but wonderful service from the staff at Luxury Escapes. I understand that the unprecedented number of calls you must be experiencing must be extremely difficult for you all.
It has been a week now that I have been trying to speak to someone with the view to rescheduling my trip to Cuba or receive a refund given the current circumstances. My booking reference number is ICWHW9, D837NE.
I would really appreciate your assistance please.

Hi we are due to depart 16Apr to Phuket. Along with many others the self inclusion period when returning from overseas is the final decider and we would now like to know our options. I noticed that the airline has been paid and it shows the costing amount on the Flight Itinerary. Does that allow us to take up any offers that the airline might offer by way of refunds or credits? My flights are showing a warning that they may be affected by an incident or issue. It appears that I can get a credit reimbursement through the airline. Should I do that and then worry about the accommodation side separately? Any advice gratefully received

Hello.
Our booking is within 45 days.
However, as JETSTAR is offering flight changes for free until the end of March and the hotel is also, I am hoping LE will allow this also? Otherwise can we go direct to the hotel to change the accommodation dates please?!
Thank you

Re Booking ID: FBE4P8
29 Mar 2020 - 1 Apr 2020. Langham Hotel Melbourne
Could you tell me what options I have regarding getting a credit for or rescheduling this booking given COVID 19
Many thanks
Carol

I have sent two previous correspondences via your online site over the last few weeks but am yet to receive a reply. I understand your situation & that you are extremely busy but please answer my request asap. We are booked on your Five Star Egypt tour departing 17/4/20. (JDGY97 & ZJ449H) Due to the recent outbreak of coronavirus in Luxor as well as on a Nile river cruise vessel which caused subsequent quarantine of passengers, we would like to postpone this tour till a later date. Our travel also requires travelling through Dubai airport which is also causing us concern as it connects to many countries with serious outbreaks of coronavirus. Please contact me with any options you can offer. We do not want a refund, just a credit to rebook another time.
Thanks.

Unfortunately we are unable to travel at this time due to COVID-19. Please advise the next step - to cancel or change the booking.

Booking Number: YHZA1K
SO GLAMOROUS ESCAPE
3 Nights | SO Cosy - 3 nights
A heritage dream with ornate French ceiling lightbox and signature touches by Karl Lagerfeld.
Check-in
Fri 27 Mar 2020
Check-out
Mon 30 Mar 2020

Primary Guest Name
Margot Renton
Guests
2 Adults

0415381787

We are booked to go to Kho Lak 23rd March GBWEKK please advise if we can reschedule I have tried to call email and can not get a response .Contacted the Resort and they are saying they have to be contacted by you Wendey

Hi Luxury Escapes, I have tried calling and am yet to receive a call back. My booking is from the 19th Mar - 26th Mar with booking ref GA3Z3Y. I would like to see if we can postpone or receive a credit due to the current health and travel situation. If someone could please contact me ASAP it would be greatly appreciated. Thank you

Hi
We have booked a 7 day stay in Singapore staying at the Regent Singapore + flights with Singapore Airlines.
Our booking# is R6LCW2. We booked this trip because we love Singapore and this is where we wanted to celebrate our 40th wedding anniversary.
We really feel for you all at Luxury Escapes and the pressure you are under. This is the first time we have booked with you guys.
We do not necessarily want a refund but would be more than happy for Luxury Escapes to provide us with a credit or change of date after this crazy time has abated.
We want the airline and the hotel to know we would love to fly and stay at the accommodation that we have booked.
Luxury Escapes has such a good reputation and my husband and I trust that, given the world's circumstances, this will be approved.
Many thanks
Jacqui

Hello, I am feeling very stressed by the lack of response to my attempts to contact your company.
We were due to travel TODAY, but have been unable to fly due to pregnancy and being within an 'at risk' group for Corona virus.
PLEASE make contact. Booking number MIOKA3. Case numbers 01728023 and 01731194. My husband and I have waited on hold for hours, and have also requested call backs. We have had nothing but automated messages in response.
Our hotel has said they will change our dates, but only if this is organised through you.
I understand you need to prioritise the higher than usual demand for contact, but surely a travel date of today should be prioritised?!

We have a planned Trip to Bali on 28 March staying at Double6 - booking ref 25E7Y8 and E6B91H.
I have spent over 7 hours on hold over 4 attempts in the last 3 days and have emailed, really appreciate you are busy but still stressful for us.
We were going to celebrate a 50th birthday and need to plan something instead but need to know if there is a possibility of a refund.
Please could you give us the option of a refund or a LE voucher equivalent, it is unlikely that all 4 of us will be able to travel to Bali in the next 9 months, so choosing another date would be our least favorable option?
please call on 0430 739 330 or email [email protected]
TIA

Like many on this forum we are trying to change our travel dates due to the corona outbreak, however have had no response either by phone or email. Booking ID 1NYEFI, 22-27 March. Please would somebody contact us.

Hi we are due to fly to Phuket on 3rd April and have a stay booked with luxury escapes in Khao lak from 11th April. We have tried to call on several occasions and are left on hold for hours. I’ve also sent an email but had no reply. We want to know if we can get a refund or change of date given the Australian governments latest advice that only essential travel should be undertaken and 14 days of self isolation is required. Our booking number is 9MLWQ3

My husband and I booked our honeymoon with Luxury Escapes to Thailand, Khao Lak and we have been advised to reconsider going and our flights transit through Singapore which are slowly cancelling. We are so sad that we won’t be able to go and we were wondering if there was anything you could do? A refund, credit or even change of dates? We tried emailing, calling and live chat and have either been on the phone waiting for hours or waiting on live chat to then be disconnected and live chat disappears, but we know at this time you guys are very busy, we leave on the 23rd March. Our booking number is YYJ1P6. Many thanks! Brigid Da Silva Carvalho Shields & James Di Carlo