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Reviews

(177)
(33)
(14)
(20)
(87)
  • Product Quality
    4.6 (78)
  • Return Claim MadeYes (2) · No (73)
  • Warranty Claim MadeYes (26) · No (48)
  • Customer Service
    4.4 (78)

Reviewer Photos & Videos

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Darren

DarrenNorth West, QLD

The Cruizer Slide has taken camping with the grand kids to a new level. Love my Cruizer

published

Townsville store was easy to find with plenty of parking.
Almost every model of camper and caravan in the MDC range was on display.
Could not be happier with our camper, the great staff at Townsville even charged my batteries and filled my water tank for me.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2022
See all answers
Tim

TimGoulburn Valley, VIC

Top notch service

published

Excellent back up service they went above and beyond to help in anyway possible, communication was great with updates every few days to keep me informed on what was happening

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedAugust 2017
Store LocationCampbellfield
See all answers

Family memories can begin

published

We purchased a 2022 cruiser slide. Its fantastic for our family of 4. Younge kiddies. Its just like camping but with the convenience of having it all ready to hook up and drive away. We have done 3 trips now and although we had a little issue with a draw runner and trailer plug i havent been discouraged. Damien at mdc kilsyth went above and beyond to have it all sorted super quick and without fuss. Im definately a person who thinks good customer service is a dieing thing these days but mdc and especially Damien have been fantastic. Bang to ya buck these campers are great. Tows behind the ranger like its not even there. Def recommend.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedSeptember 2022
Store LocationKilsyth
See all answers
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John D

John DSouth-Eastern Region, NSW

  • 2 reviews
  • 1 like

Superior value for money

published

Having worked in the caravan industry and seen the prices local caravans are asking I was truly amazed at the fit out, quality and standard inclusions supplied with the MDC XT12, their web site covers all bases, the XT 12 has the same shower/toilet combo we had in our 60k+ Goldstream, the same hob as in an 80k + full size van and the same make of roof top A/C as in 90% of your touring caravans, a big plus for MDC is the sales and tech tips available on you tube, other marketers of similar units could learn a lot from MDC keep up the good work guys.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2022
Store LocationBrisbane/Sydney
See all answers
Drew

DrewMetropolitan Adelaide, SA

Love my camper

published

A great product and great sales staff. I love my Jackson forward fold. I will have no hesitation in recommending both the staff and product from MDC Adelaide as both are excellent

Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2022
Store LocationSouth Road Adelaide
See all answers

Great value for money camper

published

Just bought our second MDC camper and love it. The value for money in this camper is fantastic. Nicely finished off not like some of the other competitors. I would recommend these campers to family and friends.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2022
Store LocationKenwick
See all answers

Excellent service

published

Despite being extremely busy, Glen and his team took time to fix a small issue (self-caused, not a camper trailer fault) with my camper trailer, then phoned to let me know it was ready. Great customer service.

Jim

JimMetropolitan Adelaide, SA

Fantastic product. Recommend it to everyone.

published

The legends at MDC were fantastic to deal with. Finance crew were so easy to work with and made the whole process a breeze. Really satisfied with the camper and looking forward to many years of epic trips!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedJuly 2022
Store LocationAdelaide SA
See all answers
Ben

BenSouthwest, VIC

Customer service is shocking

published

customer service is shocking, warranty team couldn’t care less or there just so busy with other warranties. I don’t know what’s worse. Camper is great but won’t be buying again due to the lack of interest and help after purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedAugust 2018
Store LocationGeelong
See all answers
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Ben, I'm the MDC customer advocate. If you're having problems please email me [email protected] and I'll do my best to assist.

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Samantha Pitman

Samantha PitmanFar North Queensland, QLD

Best life ever

published

I love my caravan, it has everything I need to be off grid. I love being out in the bush camping and having some quiet time with the birds and nature sarrounding me . I can take my van anywhere it's a perfect little home . Alex is lovlely and even came out to my home to help with some wiring issues. I have the 17HRT XT MODEL, best thing I ever did . Thanks Sam Bugat

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2018
Store LocationCairns
See all answers
Kevin Hall

Kevin HallSouth East Queensland, QLD

Awesome XT12 Hybrid

published

We recently upgraded our old soft floor camper trailer to a new XT12 Hybrid and are not looking back. We have been away twice now in past couple of months and are extremely happy. Easy to tow and takes next to no time to set up. We would highly recommend the MDC XT12 Hybrid.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMay 2022
Store LocationBrisbane
See all answers
Peter hazell

Peter hazellHunter Region, NSW

Best thing I ever bought

published

When I bought this camper trailer I didn’t think I’d go out so much but every chance I get me n the daughters go camping as much as posssible and any reason to take it out is a good reason

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedJuly 2022
Store LocationMDC heatherbrae
See all answers
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Peter, this is the kind of story we love to hear. I'm so glad you're getting the most out of your camper and thanks so much for sharing your thoughts.

nmclark83

nmclark83Northern Region, NSW

Amazing customer service from start to finish.

published

Alex was amazing to deal with. We visited a number of manufacturers and the quality of the MDC campers and standard inclusions was well above the others. Decision was easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedAugust 2022
Store LocationHeatherbrae
See all answers
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thank you for your kind words. Best wishes and hope to see you at an MDC event in the future.

Love our MDC12HT, excellent features, great quality.

published

Big new well fit out MDC warehouse in Perth, good customer service from helpful staff. We initially had a Robson camper which we were so impressed with that when we upgraded to a caravan we went to MDC again. Love the quality and price of their products.

Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedAugust 2022
Store LocationPerth
See all answers

Value for money

published

Awesome bit of gear, very friendly and professional people couldn’t ask for anything more, would highly recommend looking at MDC for your next or first time purchase to get out and see our wonderful country, you will not regret it.

Customer Service
Product Quality
Return Claim MadeNo
Date PurchasedAugust 2022
Store LocationWelshpool
See all answers
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Melinda Donovan

Melinda DonovanNorth West, QLD

We love our Camper Trailer!

published

So easy. We went online and had a look at all of the camper trailers available and where so happy with the quality and ease of MDC trailers. All of the products on offer, are of a high quality and we couldn’t be happier with our Jackson forward fold.

Customer Service
Product Quality
Return Claim MadeNo
Date PurchasedJuly 2022
Store LocationBrisbane
See all answers

Great off road caravan

published

Very empressed with the quality of the van, has everything we wanted and more.
Looking forward to having many great camping trips.
We would highly recommend MDC to anyone considering to buy an off road van.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedAugust 2022
Store LocationTownsville
See all answers
Gerry

GerrySouth East Queensland, QLD

Very happy camper

published

Saw the caravan at camping show bought it the next day, kept up to date with production, delivered before expected time. Can’t believe how easy it was to set up makes you want to go away more. Staff very experienced knew every part of the van answered all our questions. Only thing I could say was a little bit of a let down we couldn’t get an extension for the annex for the 12ft XT HR but not a major drama. Love it

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedAugust 2022
Store LocationRochdale
See all answers
Donna N.

Donna N.Alice Springs, NT

Love out XT15-PT

published

We have been caravanning now for over 11 years and we are now on our 4th and final van. We travel with our elderly puppy dog and we needed a van that catered for her needs. We now own a MDC XT15-PT.
It is amazing.
Cheers MDC

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedJanuary 2022
Store LocationAdelaide
See all answers

Love our van.

published

We have owned our Xt17hrt for over 12 months. We absolutely love it. Love being able to pack up and go away for many weekends or longer trips time permitting. We've had a few issues but these have been dealt with quickly and professionally.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedJune 2018
Store LocationCairns
See all answers
Page 2 of 17

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Questions & Answers

Mavis Gis

Mavis Gisasked

Cant find anywhere online “how do I empty the fresh water tank on our Thetford C402 TOILET” as I need to sterilize as mould etc has stopping flushing, pump works as is buzzing. It is separate from main water tanks?? on our MDC XT17 popup ta

2 answers
Jase
Jase

The water tank and filler and site glass is inside the same door your caset is. If your pump is running and not flushing fill your water tank up and put some pink Thetford sanatizer in and you should be in business. It's a fully self contained unit.
https://www.caravansplus.com.au/spare-parts-diagram-thetford-c402-cx-cassette-toilet-p-11810.html

Mavis Gis
Mavis Gis

I know that the filler is there, as I fillup there, but I need to empty it. It has pink smelly rinse in it which I m sure is mouldy, was left because fuse needed relacing. surely it needs emptying every so often, so can clean properly. As mentioned, It wont flush but buzzing!

Caits

Caitsasked

Hi, where is the battery located on a forward fold explorer?

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

It should be under the seats in most models and under a removable panel under the cushion on the Explorer.

linviv2

linviv2asked

After information on the electrical panel in the XT12 2020 model or where about to find out thanks

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

Get an answer from our members and Market Direct Campers representatives

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