Typical of company that claims to help, your wording is so clever so you don't have to cover any claim to do with the Corona Virus. What a let down and will never use your company again.
So disappointing and pathetic

We have been using Medibank Private for over 16 years for our private health cover and all our travel insurance needs, because they have covered our claims when we really needed them. Their staff have been really caring.

Yes the policy was good value
We received notice our claim was approved and payment was received in the published time frame
This is the 3rd occasion we have used this company for travel insurance and add that we are shareholders in the company

My first email was sent on 12/03/20 to advise that I have had to postpone my trip and flight bookings with Singapore Airlines and wish to either receive a credit or cancel my travel insurance policy. Medibank's email response was I would be contacted in 1 working day. As I did not get through on the phone, I sent more emails and am still waiting for a response on 26/03/20. My next step is to visit the Medibank Branch Office where I purchased the travel insurance policy and also write a letter of complaint to Consumer Protection.

The rental car insurance excess is below the amount charged by most car companies. I waited on the phone for over an hour wanting to confirm what the limit is and if I could increase. I am still waiting 1hr 10 mins later. Once I got a sales agent they were very helpful and increased the limit with a slight increase in premiums. I had called medibank when the corona virus pandemic had just hit therefore the long wait time.

Medibank is my private health insurer, since I began to experience serious heath issues 4 years ago they have been excellent. Medibank was an easy choice when I purchased a comprehensive policy for my families trip to Thailand. Unfortunately I needed to make a claim upon our return. The online claim process only took 5 minutes, I received an approval 10 days later. I recommend Medibank for both health and travel insurance, my experiences have always been excellent. I will definitely continue to use them in the future.

How refreshing when you state that you will contact me in 10 days and you actually do and with my claim processed.
I claimed on medical expenses which occured whilst I was overseas.
In the past I had to battle for 6 months with another travel insurance company and that included me having to constantly call and email them. I will be sticking with Medibank travel insurance from now on.

The quality of attention given to our claim was excellent and was courteously managed. My husband contracted a near fatal infection whilst overseas, which has left him seriously disabled. The result of our claim will assist with recovery and mobility needs.

I emailed '[email protected]' on 17/11/2019 to ask if I was covered for losses associated with cancellation of outbound flights from my home town on two consecutive days. I got a reply saying "We will endeavour to respond to you within 24 hours." I had no response by 2/1/2020 so sent it again and got the same response. At 12/1/2020 I have still had no response. Doesn't give me much confidence. Might try ringing, I had a good response from them when we queried what to do in the event we could not get to our Sydney Perth flight because of the NSW bush fires..

I arranged my policy over the phone when I booked my holiday at the beginning of the year. This is the first time I have ever had to make a claim and I am thoroughly happy with the way that I have been treated by the company. They always responded within or before 10 working days to each of my emails and always remembered to ask for identification to keep my case secure.
The staff were all friendly and helpful and all seemed keen to get my case resolved quickly which they did. I can thoroughly recommend them based on my experience.

I found Medibank Travel Insurance to be very helpful, sensible and prompt in processing my claim. The claims staff gave good practical telephone advice. I will definitely use them again.

I have used your travel insurance twice within Australia. I would certainly recommend your service. I suddenly needed to cancel my trip planned for September 2022 and was not within the cancellation period.Claimed on the off chance of being successful.Correspondence was always respectful and informative ....I am very elderly. Have travelled extensively for 60 years. Never claimed before. Congratulations on handling my claim so professionally.