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Rebecca JonesMetropolitan Adelaide, SA
AMAZING SERVICE!
Went into the store just to look at wedding bands. We had a wonderful sales assistant, loved the fact she was not pushy, she knew her stuff and was genuinely a nice person.
1 comment
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SheridanHunter Region, NSW
Amazing service!
I had the most amazing service at a Michael hill in Charlestown square store, the lady was so friendly and knew exactly what I was after for my wedding bands.
1 comment
Customer S.Michael Hill
Hi Sheridan, Thank you so much for sharing your experience is our Charlestown store. I will be sure to pass this onto the team to recognise their effort.
Hoping to see you in-store again soon. Thanks Tamara
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Larissa DPerth, WA
Fantastic Service!
Karly really put that extra effort into making sure we found the perfect piece for my partners b'day pressie! I will most definitely be shopping there soon in the near future
1 comment
Customer S.Michael Hill
Hi Larissa, Thank you for taking the time to share your kind words with us! We are always delighted to hear of wonderful customer service our sales professionals provide and we look forward to seeing you in-store again soon. Thanks Tamara
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Lisa B.South East Queensland, QLD
- 2 reviews
Customer service at Kippa-ring store
The staff at Kippa-ring store are very knowledgeable with the products that they sell, but The ladies know me by name as I am always buying something from the store.
1 comment
Customer S.Michael Hill
Hi Lisa, Thank you for taking the time to share some feedback with us and we are so glad to read of your experience in our Kippa-ring store.
We do hope to see you in-store again soon. Thanks Tamara
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WillHunter Region, NSW
Great in store experience
I just popped in to browse wedding bands for an upcoming wedding. The staff were very receptive to the feedback I was giving and found a piece of jewellery which suited my specifics. I would say they went above their capacity in helping me.
1 comment
Customer S.Michael Hill
Hi Will, Thank you so much for sharing your experience with us. We are also glad to hear of the wonderful Customer Service our Sales Professionals provide and hope to see you in-store again soon.
Thanks Tamara
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Perfect customer service at Bankstown
Very happy with the service at Bankstown Micheal hill perfect customer service
I will go back only there
Tried a few Micheal hills but I was only happy with Bankstown service
1 comment
Customer S.Michael Hill
Hi Rose, Thanks for reaching and providing your lovely feedback! I have passed this onto the management team so they are aware of the wonderful job the team has done. Thank you kindly for taking the time to provide your feedback. Regards,
Shaely
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Becky MoGreater Melbourne (Outer), VIC
Excellent manager -Michael Hill Watergarden store
I have this bracelet for repair and the repair man confirmed that this cannot be repaired which the manager disagree .
He made an excellent decision to make sure his customer will be happy and satisfied by sending the bracelet back for repairs. I am so pleased with his decision . That's a real manager who knows how to look for options and not giving up .Amazing stuff.
1 comment
Customer S.Michael Hill
Hi Becky, Thanks for reaching out and providing your feedback. I have passed your lovely feedback onto the management team so they are aware of the wonderful service! Thank you for taking the time to provide your feedback. Regards, Shaely
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QCHMetropolitan Adelaide, SA
Wonderful service every time!
The friendly store assistant helped me to choose the style suitable for me and also the style I like, very patient with their customer, good quality item, and wonderful service.
1 comment
Customer S.Michael Hill
Hi, Thanks for reaching out and providing your lovely feedback! I have sent this to the management team to review so they are aware of the wonderful service! Thank you for taking the time to submit yo... Read more
ur feedback and we hope to see you back in-store soon. Regards, ShaelySimilar opinion? Write a review on ieatwords.com.au!
Lauren LynchHunter Region, NSW
Amazing customer service
"I have fifteen facial piercings and usually get treated like a second rate citizen, but when I walked in to the store I was treated like I was the most important person in that store and no question was to small or silly and I felt special. U could tell the store manager who I dealt with loved his job and thanks to him I ordered a custom size ring for my daughters birthday which arrived in time as promised have brought from this store before and definitely will return Jesmond Michael Hill your customer service is outstanding and your store manager Joel Hodges is amazing thanks again for helping make a special birthday for my daughter
2 comments
Customer S.Michael Hill
Hi Lauren, Thanks for reaching out and providing your lovely feedback! I have sent this to the management team to review so they are aware of the wonderful service! Thank you for taking the time to su... Read more
bmit your feedback and we hope to see you back in-store soon. Regards, ShaelyI am so glad that u have passed it on because I did truly walk away feeling great from my experience and after having so many negative experiences in my time because of the way I look it was nice to ... Read more
finally be treated better actually I felt I was treated better then better I felt like the most important person and I believe that to many people are happy to give negative feed back better not enough people give positive feedbackSimilar opinion? Write a review on ieatwords.com.au!
Find out how Michael Hill compares to other Jewellery Shops & Brands
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DeeSydney Surrounds, NSW
Why would you show me that ring ?????
I went into Michael Hill Erina store - was happy just looking at the jewellery - lady asked me was I looking for myself or a gift. Told her for myself for my 30th Wedding Anniversary but only wanted to spend around the $300 mark. She took me to a counter a pulled out a sapphire looking ring and began to rattle off the gold content etc. I asked her how much she said we have 20% off today - again I asked the cost - $2,500. Why would you show me a ring of that value when I said I wanted something around $300. She replied with have you thought about interest free ?????? Will never step foot into that place again.
1 comment
Customer S.Michael Hill
Hi Dee, Thanks for reaching out and providing your feedback. I do apologise for your experience. I have passed your feedback onto the management team to review and apply for in-store training. Thank y... Read more
ou for taking the time to provide your feedback as without it we cannot improve. Regards, ShaelySimilar opinion? Write a review on ieatwords.com.au!
AngNorth Queensland, QLD
Engagement ring shopping
I was shopping for my engagement ring and new exactly what I wanted the sales lady took me straight to the ring i had described.she Was happy and accommodate my needs and I felt no pressure to purchase."
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"They provide honest and good suggestions about the jewellery in your store. They helped me decide what to buy."
"They provide honest and good suggestions about the jewellery in your store. They helped me decide what to buy. Staff are friendly and willing to listen to the costumers needs.
1 comment
Customer S.Michael Hill
Hi Rhuzz, Thanks for reaching out and providing your feedback. I have passed this onto the management team so they are aware. We are so pleased to hear you enjoyed your experience in our Michael Hill ... Read more
store and we hope to see you again soon. Regards, ShaelySimilar opinion? Write a review on ieatwords.com.au!
MikiRichmond-Tweed, NSW
Great selection of jewellery at affordable prices.
The service from Aggie was personable, warm, friendly, and professional. Great price on the item and excellent listening on behalf of the store attendant to find it for me- they did not try to up sell me something I didn't want. This really meant a lot as there was no time wasting or pressure . The store was easily navigated with a great range to find what I needed! Thanks Michael Hill!
1 comment
Customer S.Michael Hill
Hi, Thank you for taking the time to share your amazing experience with us. We are always happy to read about the amazing service our Sales Professionals provide and will be sure to pass this feedback... Read more
onto the team to recognise Aggie's efforts. Thanks TamaraSimilar opinion? Write a review on ieatwords.com.au!
Shari GrayCentral Queensland, QLD
Warm and welcoming
"Lyn was easy to relate to. She listened to our style and wants and gave us her professional opinion at the same time relating to you on different levels. Lyn by far is definitely our jeweller from now on!"
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BobPerth, WA
Very professional
"So friendly, easy to talk to, was completely dedicated to our time. Very easy to talk to. Did not feel that we had to purchase straight away. You should be proud of this employee."
1 comment
Customer S.Michael Hill
Hi Bob, Thanks for reaching out! We are so pleased to hear you enjoyed your experience with Michael Hill. Thank you for your kind feedback and we look forward to see you back in-store. Regards, Shaely
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Find out how Michael Hill compares to other Jewellery Shops & Brands
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Fantastic Customer Service !!! Wonderful Sales Experience !!!
"The team member Kayla at West Lakes Michael Hill was extremely friendly, had a smile, knew exactly what I was looking for, wasn't pushy and was very helpful in what I was looking for for my wife."
1 comment
Customer S.Michael Hill
Hi Damien, Thanks for reaching out! We are so pleased to hear you enjoyed your experience with Michael Hill. Thank you for your kind feedback and we look forward to see you back in-store. Regards, Shaely
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HaleGreater Melbourne (Outer), VIC
- Physical store
- Verified customer
Customer Service
The way she approached me you could tell she had been doing this a long time and she's made me feel comfortable. Despite the fact that I was uncomfortable walking into the jeweller being so dirty from work so she's put me at ease by the way she was towards me. I could have asked for a better first experience at Micheal Hill Epping plaza.
1 comment
Customer S.Michael Hill
Hi Hale, Thanks for reaching out and providing your feedback. I have passed your lovely feedback onto the Epping Plaza Michael Hill, so they are aware!
Regards, Shaely
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Happy customer, Excellent customer service.
Genuine care, lovely customer service, amazing knowledge. Kate at Peninsula Fair is amazing. Never shop anywhere else. Pricing is always fair.
I’ve purchased many products from Kate she is amazing every time.
1 comment
Customer S.Michael Hill
Hi Heather, Thanks for reaching out! We are so pleased to hear you enjoyed your experience with Michael Hill. Thank you for your kind feedback and we look forward to see you back in-store. Regards, Shaely
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BrendaPerth, WA
- 2 reviews
Excellent store
Amazing store very impressed with the service. Very friendly staff. Thank you valerie will be seeing me again prices are great staff go out of there way with service. thankyou again
1 comment
Customer S.Michael Hill
Hi Brenda, Thanks for reaching out! We are so pleased to hear you enjoyed your experience with Michael Hill. Thank you for your kind feedback and we look forward to see you back in-store. Regards, Shaely
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TraceyMetropolitan Adelaide, SA
Stunning!
I purchased a gold belcher chain to suit my amethyst pendant that I had. The pendant needed something that extra special and Michael Hill did not disapoint! It was at a super price and looks stunning!
Michael Hill is my favourite jewellery, I've made many purchases and every time it's wow!
Love!
1 comment
Customer S.Michael Hill
Hi Tracey, Thanks for reaching out! We are so pleased to hear you enjoyed your experience with Michael Hill. Thank you for your kind feedback and we look forward to see you back in-store. Regards, Shaely
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Questions & Answers
Kayla S.asked
I have bought a second hand michael hill engagment ring and it came with life time care plan. Will michael hill still honour the plan if I need to take it to get fixed or if something happens to it?
Thank you
No answers
Rebecca M.asked
I ordered a ring and purchased it 21st February 2020,
I tried it on today after boxing up for moving house and have realised it’s not the one for me anymore!
Can I trade/exchange for another ring in store??
I’m devastated, as soon as I bought it home I hid it away and now 2 months later I feel differently about it.
Thank you!
1 answer
Customer S.Michael Hill
Hi Rebecca,
Please see our returns policy details on our website for online purchases -
https://www.michaelhill.com.au/customer-service/returns.html
If you had purchased that ring in-store with us, please reach out to our customer service team at [email protected] to discuss where your local store location is based & whether they have re-opened to discuss possible resolutions with you.
Thank you,
- Rachel
Matthewm8asked
I think I got indirectly scammed by Michael hill. I bought a stud earring, it got sent but I wasn’t home at the time. I went to the post office and they couldn’t find the number but told me to come back a few days later. I got sidetracked so it had been over 10 days which meant it got sent back to them. I contacted Michael hill and they said they are looking into it and will send it again. It’s been ages now like a month. I’m done playing games how do I get a refund?
1 answer
Customer S.Michael Hill
Hi Matthewm8
So I am able to investigate your comments further can you please send me an email to [email protected] with Attn Tracey in the subjest line advising your order number.
Kind Regards
Tracey
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Customer S.Michael Hill
Hi Rebecca, Thank you kindly for taking the time to provide your lovely feedback. I have passed this onto the management team so they are aware. Thank you for your feedback and we hope to see you in-store soon. Regards, Shaely