So happy with my switch!
I couldn't be happier with my recent switch to Mint Telecom. I came with a problem that my previous provider was not able to resolve in 3 months! Mint Telecom customer service had it isolated within a week! It is also a pleasure and relief that I consistently dealt with the same person, so we did not have to reinvent the wheel with every call. The quick and easily set up ADSL connection has a good speed with double the data allowance I had previously for the same price. If you are struggling with your current provider or simply looking for a reliable, efficient, friendly and helpful local company, I highly recommend Mint Telecom!
1 comment
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MingHurstville
Outstanding customer service
I had the ADSL connected yesterday and had trouble with MAC configurations (internal) phoned for help and a gentleman talked me through the process. The process was handled efficiently and I even got a SMS later that evening just to see if everything was working and if I was happy. The whole process from start to finish was handled with old fashion service. I am recommending to all my work colleagues.
1 comment
Michael S.Mint Telecom
Hi Ming,
We do think operating from Hobart is our secret. Nice and easy to reach and deal with, which when coupled with our years of experience makes the process as simple as possible.
Glad to hear the MAC got sorted, they can be temperamental!... Read more
Thanks for taking the time to provide us with the feedback and we look forward to helping lots of your work colleagues (make sure you tell them to say you referred them so you can both benefit from our refer a friend program - $50 thank you credit to you and $50 welcome credit to them!). Cheers Michael
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MingSydney
- 4 reviews
Excellent customer service
Phoned and answered within three rings this morning, spoke to a gentleman who was very knowledgeable. I was treated with respect, not just a number. All my concerns were answered. I finished the call in a great mood. Thank you
August 29th 2018 Update: Customer service exceptional, couldn't be happier
I have an adsl connection and a land line. I experienced failure due to Telstra line fault. I got in contact with Mint Telecom and they were fantastic. The customer service is top shelf and the problem was solved in a short time frame, thus keeping the household calm. The overall package provided by Mint Telecom is the best I have ever experienced. Thank you
1 comment
Michael S.Mint Telecom
Hi Ming,
Our wait times are typically non existent, however on the odd occasion where there is a queue we do also provide the option to leave a message and we call you back (always within the hour, t... Read more
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KhashayarAU
- 8 reviews
- 16 likes
Excellent communication
I had a chat with one of their tech team, he was very nice and friendly and honest, didn't try to push me to switch to their service. I don't have a service with them but I liked the way they treat people.
1 comment
Michael S.Mint Telecom
Hi Khashayar,
We do go out of our way to communicate as effectively as we can with our customers. Operating from Hobart is what sets us apart in our opinion.
Definitely let us know if we can help out in the future.... Read more
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Best ISP ever
Brilliant isp best ever so good was the customer service that they never stopped trying to fix my internet speed and drop outs.
1 comment
Michael S.Mint Telecom
Hi Rob,
One of the issues we tackle from time to time is problems on the network not directly related to the service that we are providing (particularly common on copper ADSL services).
With our yea... Read more
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TedSydney
- ADSL
- Verified customer
Seamless Customer Service
Switching over from other bigger named ISPs. Couldn't be happier with the service and customer care that Mint has employed. I'm used to waiting +3 weeks after moving into a new unit but Mint had my services up and running within a day of moving! ADSL modem is also NBN ready. I will be continuing on with their services for the foreseeable future.
February 15th 2022 Update: One Year later, still the same great service as day One
Connections issues resolved in a timely matter. Michael and the team are as responsive as ever and are always there to help when needed. This is definitely how any business should run - caring about the customers! Keep up the great work guys.
1 comment
Michael S.Mint Telecom
Hi Ted,
The only waiting around with us is where we are restricted by network constraints, we know how important internet is for people these days so we do everything we can to get customers up and ru... Read more
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- ADSL
- Verified customer
Amazing customer service, efficiency & speed. How ISP's should be
Decided on Mint Telecom after hours of research on review sites, had never heard of them before so was a bit unsure as to how they would be.
Any worries I had were unfounded. I requested that the service be switched on on the date that I was to move into a new rental. This has been impossible before (according to other ISP's) so I wasn't sure how accurate the promise would be. I had no reason to fear, the line was re-activated, the ADSL2+ service was connected, and the new modem arrived, all before move in date, all within 7 working days of...Read more
my initial service request. 2 weeks in, and the connection is amazing, I'm experiencing the best connection quality and speeds I've ever had. I've only had to contact support the once, and that was at set-up; I'd chosen a new password when setting up my account, and the modem had come pre-loaded with the automatically generated password. Despite it being after-hours (Saturday morning) I left a message on the support line, and was over the moon to receive a call back in less than 20 minutes, from an Australian-based support officer no less! Within 10 minutes of troubleshooting, my internet connection was up and running, and I haven't experienced any drop-outs or drops in download speeds. Beyond happy, after continuous disappointments by every other ISP I've used, Mint Telecom have exceeded my already very high standards of customer service and technical support. Mint will be the only ISP I recommend to friends and family.1 comment
Michael S.Mint Telecom
Hi Brendan,
Whilst the business has only been around for a bit over 2 years, we have years of experience in the industry (well over 30+ years combined) which we think makes a big difference with regard to our service and our products.... Read more
Really pleased to hear that our service is operating as we expect it to and glad to hear you are looking at recommending us (make sure you tell them to tell us that you referred so you can both take advantage of our refer a friend program - details are on the front page of your invoice!). Thanks for taking the time to provide the feedback, its much appreciated. Cheers MichaelSimilar opinion? Write a review on ieatwords.com.au!
Wow what service!!
Mint from the start have been personal, professional and completely trustworthy. Thanks Kelvin who makes me feel that there is never a silly question. Well done!!
1 comment
Michael S.Mint Telecom
Hi Tracey,
We believe that operating from Hobart does allow us to offer a much more personal service and we definitely appreciate that NBN, in particular, can be quite daunting and confusing for man... Read more
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It was an amazing service
Nothing better to get the experiences with Mint telecom, especially with Mr. Kelvin - the Mint'ss customer care manager from every single email, question, requirement...
After longtime could not get the internet and phone, I found Mint, and he processed very fast, clear, great communication and effectiveness. After 2 weeks, everything settle down, and if I keep the last same company, may be next 2 months can not get.
Now I enjoy to use the internet service, and I learn a lot of management, communication, solution and It makes sinificant result
Thanks again Kelvin and his team
1 comment
Michael S.Mint Telecom
Hi Bill,
Very pleased to hear your service is up and running correctly. We do collectively have over 30 years experience in the industry which we think makes a big difference in our ability to get a r... Read more
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CarrieGreater Melbourne (Metropolitan), VIC
- 6 reviews
Proceed with caution!
I have to agree with another reviewer who said 'they found it strange that this business had so many positive reviews!'
Having had a bad experience with Telstra, I made the decision that I would try an Australian company, I chose Mint Telecom.
My request was to have an ADSL connected to my apartment and that I didn't need a phone. All the checks were done, I was told it was possible and an initial fee of $70.80 was charged to my card. Correspondence from Mint confirmed my activation date. Two days after the activation date with no ser...Read more
vice and no contact from Mint, I called them only to be told that there was an issue with my connection. After they investigated further they informed me that Telstra needed to come out and connect the line with an expected cost from $70-$150. Since I'd only disconnected with Telstra several days earlier, I was perplexed as to why I needed to be charged again for a line that I knew was already connected? I delayed the connection by a day until I spoke to Telstra. Telstra were uncertain as to why I was being charged, although Mint told me that the issue was with another part of Telstra so the area I rang wouldn't have known about the fault. So after consideration I decided to continue with the connection as I was informed by Mint that the costs would apply regardless of who I went with but at least it would eventuate in an active service. Once again, I was given an activation date and still nothing so once more I contacted Mint only to be told that I couldn't have the service after all and that all the lines had been taken.2 comments
Michael S.Mint Telecom
Hi Carrie,
I can assure you the reviews on this site are from real customers and are unprompted. ... Read more
And yes, your experience was not the outcome either of us were looking for, we definitely agree. As you know, we don't operate our own network and facilitate connections onto the Telstra network (ADSL) or NBN Network. Sometimes events are simply outside of our control and even with our years of experience we are simply unable to get the outcome that either party is after, I do have 100% confidence that your outcome would not have been any different with any other telco in the country though, you simply can't connect a service when there is definitively no connections available. The problem for you (and us) is that pair gains problems are not visible (to anyone) until a tech attends and attempts the connection, so even though you authorised a tech visit and a charge of $150 we bore the majority of that cost and waived all line rental charges as well. We definitely emphasised with your problem as we hate it when our customers can't get the outcome they are after. We were and are on our customers side, even when you clearly are not happy with us. I appreciate that you couldn't get the outcome you required, however the TIO did actually agree with us (when all details were provided so they had the full view - pair gains issues are so uncommon that we had to educate the TIO on what it meant, how it operates and why it had caused the problem, as whilst our experience meant we understood, it unfortunately didn't help fix) and what we provided you with regard to credits of valid charges and waiving of early termination fees, was exactly what we offered immediately and without their involvement. I am really pleased to hear you have got an alternate solution as I know you were incredibly frustrated that in disconnecting your ADSL service with Telstra it was unfortunately unable to be reconnected (in simple terms, someone else took your connection), Vivid obviously deliver a wireless solution unrelated to ADSL and that is not a product type we offer. Thanks for providing us with further feedback, we certainly appreciate your frustration, and whilst we did everything in our power to get you a connection we know that doesn't and didn't provide any comfort and can only apologise for the experience as it was definitely not what we had hoped for you and what we aim to provide to all our customers. Cheers MichaelYour summary: sounds plausible, although is not entirely accurate/truthful but thank you for taking the time to respond!
All the best for the future.
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MungoCanberra
- 7 reviews
Truly awesome services
We would highly recommend Mint Telecom. In the current ISP market they truly stand out and the outstanding reviews and ratings on this site accurately reflect our experience. From first contact the customer service has been outstanding. The local customer service and support is friendly, timely and knowledgeable, even better than iinet before TPG takeover. Our ADSL changeover at two locations was painless and seamless. Since leaving TPG's iinet and Tangerine our connection speed and reliability have increased considerably.
2 comments
Michael S.Mint Telecom
Hi Mungo,
We definitely focus very hard on customer service and think that our point of difference is operating out of Hobart (which certainly helps considering we love living here!).
Very pleased to ... Read more
Kelvin was truly awesome
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MelPerth
Need more business like this
Had my ADSL transferred from Iinet, MINT was fast and honest, informing me the speed i will be getting and the time it take to transfer over. Message them on facebook in the middle of the night and get a reply. Fantastic service keep it up and will recommend to my friend and family
1 comment
Michael S.Mint Telecom
Hi Mel,
Our preferred contact out of hours is via private message on facebook as the chat program makes it easy to troubleshoot problems or answer questions. We aren't technically "open" but we will r... Read more
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KezSouth East Queensland, QLD
- 3 reviews
- 3 likes
Thank goodness for Mint Telecom
Who would have thought having ADSL connected in the 21st century could be this hard! I've never experienced more ineptness, terrible customer service and confusion from one of the biggest telcos in Australia and this continued for 5 weeks. Along comes Mint Telecom and saved my sanity. They managed to connect me in a week from my first contact with them and the connection is perfect. The team at Mint were so customer focused, did what they said they were going to do In the time frame promised. Thank you Mint Telecom!!!
1 comment
Michael S.Mint Telecom
Hi Kez,
Unfortunately we all rely on one big provider for the core adsl network which can make things challenging at times.
We do have direct access to their systems though and that combined with a ... Read more
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Excellent customer service!
I saw the many positive reviews and, despite taking review sites with a grain of salt, thought I'd give Mint Telecom a try.
I'm on the Mint Nude ADSL2+ plan, swapping from Exetel who I had been with for a number of years. Moved due to the restrictive ADSL2+ plans they now offer - particularly for those who are considered 'regional'.
The process to move to Mint was really quick. Mint took care of the swap via churn which was done smoothly and with no extra cost - always a bonus. Note to others: don't cancel your contract with your current...Read more
ISP, let your new one (in this case Mint) do this otherwise you'll be slugged with connection fees courtesy of the network provider. I did have a few issues at first with connectivity/speed however Kelvin, who had been helping me from the start, was able to sort these out really quickly and since then have had nothing but good results. I have now been using Mint for just over a month and couldn't be happier. Again, like many others on here, I'd like to thank Kelvin for his help throughout this process. A happy (real) customer here.1 comment
Michael S.Mint Telecom
Hi Paul,
Great tip with regard to how ADSL and phone services transfer between providers. You definitely don't want to cancel as that prevents us from moving the service and means we have to activate... Read more
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DanGeelong
- 2 reviews
- 2 likes
- ADSL
- Verified customer
Amazing service at a good price, can't fault them.
I am on ADSL2+, swapping over from exetel to them took 2 days, phone line from telstra took 3 days.
90% of other providers told me they could not provide the service due to the fact that my property is serviced by a tophat rim (old pair gain modification), Mint looked into it and had no issues providing me both phone line rental and broadband.
I also had an issue on my line causing low sync speeds, they had a telstra tech out in less than 2 days, who sorted out the problem, and the follow up from Mint customer service was exceptional, per...Read more
sonally interested in the fault. Credit where credits due the telstra tech was spot on, very knowledgeable and fixed the issue very quickly (which required multiple trips to the exchange). Big thank you to Kelvin, who I dealt with for most of the process, great job :D To be honest I didn't think service like this still existed in an ISP/telephone provider. One absolutely happy customer here, you won't find a better provider.2 comments
Michael S.Mint Telecom
Hi Dan,
Pretty good result all around it seems. Telstra weren't initially keen to send a tech but luckily you were happy to push ahead so we were able to ensure they did send a tech as all indication... Read more
Thanks for your help too, I forgot your name, as I said fantastic all round result.
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Graham PVictoria
- 3 reviews
- 3 likes
Exceptional customer service.
I recently moved house, and tried to move my connection with me (under iinet). Unfortunately the switch did not go smoothly, and when I tried to rectify this matter with Iinet, I felt badly let down by the level of service i received in general. So, I had a look around, and was encouraged with the reviews I had read regarding Mint telecom.
I decided to give them a call, and got through to Grant. Straight away I was impressed with the time taken to understand and look into my problem, all prior to me even saying I would sign up. So ...Read more
I decided to take the plunge and connect my home service via them. We ran into the same problems with connection (ADSL) that I had with Iinet, however Grant quickly identified the problem, and was very proactive in sorting it out. He kept me informed all the way through the connection process, and got me connected within about a week, where I had spent 2-3 weeks with Iinet getting nowhere. I spoke to another couple of guys at the Mint office, Kelvin and Michael, who were both very helpful as well. My recommendation to anyone out there who is looking to change service, look strongly at Mint for exceptional customer service. I don't think you will be disappointed.1 comment
Michael S.Mint Telecom
Hi Graham,
Very glad to hear all is up and running. Certainly not the usual onboarding experience, however whilst Mint is relatively new (circa 2 years now) we have all been doing this for a very lon... Read more
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ozworldAU
- 3 reviews
- 13 likes
Amazing service
I got ADSL connected 2 months ago and it was very quick, only a couple of days. That was after being told by other providers that there wasn't even a spare port available to get connected. Connection is great, no problems whatsoever, with really quick turnaround time from any querys.
1 comment
Michael S.Mint Telecom
Hi Ozworld,
Strange that others advised they couldn't connect you. We do have direct access into Telstra's systems for orders and faults, so that does enable us to provide you with accurate informati... Read more
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SebastienMelbourne
Awesome, friendly and efficient
This company may be small, but it's the best internet provider service I've had - friendly, helpful support and customer first attitude.
1 comment
Michael S.Mint Telecom
Hi Sebastien,
We certainly focus very heavily on our customer service and support, so its pleasing to see that you appreciate our efforts.
Thank you for taking the time to provide the feedback for us.... Read more
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AnieMelbourne
- 2 reviews
- 1 like
Best Service!
After being stranded from another provider as a new customer, just enquired with Mint on what options existed. The consultant who helped initially gave out detailed info not even ask instilling more confidence if having to choose them. Next day decided to talk more and within minutes Kelvin helped in answering most questions, fantastic attitude! Signed up with them knowing there was not much chance of getting the product and would need to get basic adsl only but Kelvin surprised with gaining the adsl2+ port (only one available then) for us and ...Read more
got all the other things sorted in no time. Had our internet up and running before we even moved in and setting up was a breeze. He even checked if everything was going ok, what more could you ask for! Warm, efficient and helpful people!!1 comment
Michael S.Mint Telecom
Hi Anie,
We do like to check all the options at your address as much as we can before we order anything, as for new adsl connections it's unfortunately not as simple as placing an order to get the pr... Read more
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SG3Box Hill South
- 2 reviews
- 3 likes
Service that it second to none
I swapped from Telstra to Mint after reading reviews here and on other forums. Telstra offered me zero for loyalty over years and when moving to a new address wanted to charge for pretty much everything and anything they could. Considering any issue had with Telstra results in lengthy waits, ambiguous 'fixes' and second rate service, I was ready to jump ship. I have not looked back with Mint - we had a small line issue (not Mints fault) and was emailed before I realised our internet was down asking if everything was ok as Mint noticed we were o...Read more
ffline. I then had realtime messaging until 11:30pm and had plenty of followup messages to assist. When the line was fixed of course I got a message from Mint to tell me that it was up and running. Its this kind of service that is unique in ANY business nowadays, and for that I am happy to recommend Mint to everyone. Well done Michael and Kelvin on a top notch business - wishing you future success!1 comment
Michael S.Mint Telecom
Hi SG3,
We do like to be proactive and make sure our customers services are working as we both expect. Sometimes its outside of our control, but our experience does often help us to get things fixed ... Read more
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Michael S.Mint Telecom
Hi Akindomo,
ing this collectively for over 30 years and that experience means a lot when we are reviewing problems. Really pleased to have it sorted for you and that everything is now working as it should.One of the big differences with us is you are never dealing with someone in an overseas call centre or with minimal experience. Whilst Mint is only a bit over 2 years old we have been do... Read more