Read also:
panasonic nn-st641w review pine discount quality furniture joondalup precision blinds and shutters reviews dentons medi rest pillow review ziegler and brown bbq reviews
BadbuffaloBrisbane
- ADSL
- Verified customer
Excellent product and service
Everyone has a horror story of bad service from a telco. The team at Mint Telecom are different. They actually called me before the problem occurred and had it fixed! If you're fed up with overseas call centres and want to talk with people in Australia who actually help, then give Mint a go.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Ken H.Nhill, Vic
- 3 reviews
- 2 likes
One step back, is two steps forward.
With a year of Telstra 4G outrageous false billing behind me, it was time to dump this morally bankrupt telco after being with them for over 14 years. Portability is now handled by an iPad with prepaid Sim card.
Through Kelvin, I joined one day and was connected to ADSL2+. The modem arrived from Sydney to Country Victoria the very next day by courier and I was up and running before lunch.
The speed is actually better than 4G as the house is wrapped in foil and the 4G reception was only 1 - 2 bars, without an exterior antenna.
There have bee...Read more
1 comment
Michael S.Mint Telecom
Hi Ken,
Glad to hear that we made the long term change of providers so effortless for you.
Adsl is often not as fast as 4G but it is sufficient for most people's requirements at home and far more cost effective. ... Read more
Thanks for taking the time to provide the feedback for us. Cheers Michael
Similar opinion? Write a review on ieatwords.com.au!
unksydney
- 8 reviews
- 18 likes
One of the best customer service
Mint Telecom could have one of the best customer service I have encountered. Very helpful and friendly and treats you like a person (unlike other providers)
1 comment
Michael S.Mint Telecom
Hi unk,
We purposefully operate from Hobart for this very reason, we think it makes a difference.
Could we be the best at customer service? That is a lofty goal, but certainly something we aspire towards and will always keep working on improving.... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Mint Telecom ADSL compares to other Internet Service Providers
Know better, choose better.
Excellent customer service
Didn't have to wait ages on hold, consultant helps every step of the way. Even gave a tip that increased download speed ten-fold.
Certainly recommend mint telecom
1 comment
Michael S.Mint Telecom
Hi J.D,
Fantastic to hear the tip helped for your speed. Wifi congestion is awfully common these days with so many devices conflicting with each other.
We work hard to minimise wait times, but should ... Read more
Similar opinion? Write a review on ieatwords.com.au!
MaryannPerth, WA
- 9 reviews
- 3 likes
Finally!!!
I've been in Oz for over 30 years and its the first time i've encountered a truly great service from a telecom company! I am so pleased I found this service provider! As true blue aussie service should be.. been telling my mates already! Thank u so much!!!
1 comment
Michael S.Mint Telecom
Hi Maryann,
Thank you for the feedback.
Don't forget our refer a friend program when you tell your mates! ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Amazing service
I can not fault Mint Telecom. Their customer service is second to none. I have never experienced such helpful friendly and timely service. They deserve every success.
1 comment
Michael S.Mint Telecom
Hi Katemont,
Thank you for taking the time to give us such great feedback.
We focus really hard on our service so it's fantastic to hear how much it is appreciated and that we are getting it right. ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Full of good surprises!
ADSL2 (offnet).
I have had the ADSL up and running with Mint for almost 3 weeks now and haven't had one drop out yet. Speed has been consistent and I have no trouble sending/receiving large emails or streaming movies & shows.
The experience of signing up with Mint was excellent. I got straight through to their call centre and spoke to informative and knowledgeable people. They have some fantastic packages available and had me up and running in 3 business days, most of the waiting time was for Telstra to activate the phone line as I wasn't swi...Read more
1 comment
Michael S.Mint Telecom
Hi Brett,
Great to hear that your ADSL service is working really well.
The reason we operate from Hobart is so that we can deliver that extra level of personal touch, so its really pleasing to hear t... Read more
Similar opinion? Write a review on ieatwords.com.au!
- ADSL
- Verified customer
Saved our community org thousands!!!
We switched over our phones and ADSL Internet provision to Mint six months ago, have saved us immediately over 30% on our phone and internet which is big dollars to a community organisation like ours. Phone and internet has been really reliable, and there responsiveness through set up and proactive organising of things was sooo different to our experience with Australia's largest telco. What i love is that we can pick up the phone or email and responses on the spot. As my staff and I aren't good at technical side of things the customer service on that side has been incredible.
1 comment
Michael S.Mint Telecom
Hi John,
It's really pleasing to hear that our service is also aligned with price competitiveness. We don't aim to be the cheapest, as servicing our customers from Hobart costs a little more than f... Read more
Similar opinion? Write a review on ieatwords.com.au!
David APerth
Outstanding Experience With Mint
I became despondent with my existing provider (expensive, unreliable and poor customer service) so decided to switch to a new provider. Living in Perth I could have gone with a local provider but I'd heard positive things about Mint Telecom. Our decision to go with Mint has proved to be the right one, they offer a quality (and reliable) service, competitive pricing and most importantly an outstanding customer experience. Switching over to Mint was simple, made easy by their Australian based support team, and ongoing support is easily accessed when required. I get value for money with Mint and would recommend them to anyone considering a change.
1 comment
Michael S.Mint Telecom
Hi David, we do pride ourselves on our "local" Australian based service - we really test the limits with you though! Glad to hear everything is working as it should and thank you for taking the time to give us some feedback.
Cheers Michael
Similar opinion? Write a review on ieatwords.com.au!
Find out how Mint Telecom ADSL compares to other Internet Service Providers
Know better, choose better.
MrKareem33Hobart, TAS
- 13 reviews
The best ISP in Tasmania, if you can connect with them do not hesitate
I currently have ADSL 2+ with Mint Telecom, and cannot speak highly enough.
When NBN is available I will be retaining them as my ISP, no hesitation.
The support during set up was unparalleled. There were issues at the connection/exchange (Telstra) end which Mint Telecom kept me informed of and progressed ASAP.
I've only had one interruption to service which was unscheduled and was a Telstra issue. I received an email and SMS of the outage within 30 mins of it occurring, and once it was resolved and responses to my queries logged online.
M...Read more
1 comment
Michael S.Mint Telecom
Hi MrKareem33, whilst we don't have much competition with regard to actually operating from Tasmania (:-)) there are certainly plenty of alternative options for you to choose as your provider, so to g... Read more
et such a positive review is definitely humbling. Thank you. Cheers MichaelSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions about Mint Telecom ADSL but you can read 48 questions about Mint Telecom.
Other Internet Service Providers
Launtel
4.9(253)Aussie Broadband
4.5(3,840)Australia On Line
4.7(162)MATE
4.4(2,049)Barefoot Telecom
4.4(451)Tangerine Telecom
4.3(1,348)Harbour ISP
4.2(955)Bordernet
4.7(64)OptiComm
4.1(352)OntheNet
4.7(56)More Telecom
4.4(66)Lizzy
4.5(55)Other Internet Service Providers
Launtel
4.9(253)Aussie Broadband
4.5(3,840)Australia On Line
4.7(162)MATE
4.4(2,049)Barefoot Telecom
4.4(451)
Related Articles
Best Internet & Mobile Phone Service Providers in 2020!
Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.
Wendy Z.22 May 2022
Listing monitored by Mint Telecom representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Michael S.Mint Telecom
Hi badbuffalo,
as we both expect it to, we also appreciate the frustration of something not working so try to be on the front foot for you.We do monitor drops of our customers services on a daily basis and proactively contact you where we see a problem.
We know faults can occur and we want to make sure your service works... Read more