Mirvac NSW
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22 reviews · Statistics
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- Pre-Construction (1)
- Mid-Construction (1)
- Post-Construction (3)
Reviews
7 years and still finding issues
NSWTrying to seal the gap on my garage. Because the brick layers used blown bricks now my garage door won't close due to the sensor being triggered. Plus a load bearing wall crack has reappeared they won't do anything about it they have washed their hands. Please do not build with mirvac they are terrible built homes.
Everytime we use the washing machine the walls rattle. Was the same issue with the windows leaking the contractors are advised to use minimal material.
... Read moreUnsatisfactory finishing with poor service and aftercare.
NSWMy partner and his family have purchased a number of off the plan properties from Mirvac with no issue. My Partner and I then decided to purchase a unit at St. Leonards off the plan, getting excited on the new place and expecting an exceptional finish just like what they advertise they are proud of, quoting from their website "Quality and Care in every detail". Turned out this is the most disappointing experience to date. 2 weeks before settlement, we went it for a pre-inspection and there were so many things that were still to be fixed includi
... Read moreng an unfinished storage room and chips, paints splatters, marks around the house. We were promised that this will all be rectified by the time we settle. To our surprise, only around 10% of the issue was rectified and our storage room was filled with construction junks, not painted, no flooring. Chips around door frames are still there, no timeline on when this will be fixed. Stickers on the window was poorly applied and had to be called out twice to be done properly. [name removed], our settlement rep has been nothing but patient with our complaints and we understand that he has limited authority over situation like this. However, this whole experience has us feeling appalled with the way that Mirvac has done this building and treated their customer. 3 weeks after settlement and storage room is still the same. On top of that, we got a defective cage door for storage that also hasn't been rectified, big gaps between front door and floor causing loud wind noise, swipe tags that are still lagging or not working sometimes. How would you expect people to move in when it is clearly incomplete even nearly one month after settling? There seems to be no urgency to fix the issues since we have settled. Overall experience has been nothing but disappointing on this purchase.5 Star Team at Crest by Mirvac
NSWThe Team at Crest by Mirvac was absolutely amazing. They never gave up on us from the time we walked into the office despite paying a deposit to take it off the market twice and not proceeding further to purchase land. They always believed in us and made our dream come true on the third occasion. We can't thank them enough. It just speaks volumes about the company from up-down about believing in their customers. A Big Vinaka Vakalevu (A Big Thank You in Fijian) to John, Kristen, Pam and Rebecca at the Team at Crest.
... Read morePoor Post Completion
NSWTook over a year for the post completion team to attempt to finish all outstanding issues, with all aspects having us to continually contact Mirvac for updates and time frames for works to be completed. It has been almost 2 years since handover and still not finished. Have been attempting to have a poorly fixed roof flashing rectified for over six months and every time someone comes out they do not investigate where I have informed them the issue is located and simply work on some unrelated issue. A month ago I personally climbed on my roof
... Read moreto take photos of the specific location of the issue and they have yet to action this despite my relentless contacting, and even when I informed them they have left me no choice but to contact fair trade they are still not rectifying the damaged area.Hi D, we’re sorry to hear this. Someone from our team will be in contact with you tomorrow to discuss your concerns. Thanks, Mirvac Residential.
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Mirvac Construction Report
NSWOur construction is going on snail pace. They are waiting on scaffolding from other house to come down and use it for my house. My frameworks was done by 29 Sep 2018. Since then it has exposed to rain and sun. Currently deteriorating at great pace. I have hired private inspector, so many errors at the time of framework stage.
Update 15/03/2019. Still roof not covered it is being deteriorating now for 8 months.
Charged hefty $2170 for small piece of glass panel for staircase. It does not even worth $1,000.
There is no toilet for workers in the s
Hi there, sorry to hear you’re unhappy with the way things are progressing. We believe you’re meeting with our team tomorrow to discuss your concerns, but please contact us at https://residential.mirv
... Read moreac.com/Customer-Service if this is not the case. Thanks, Mirvac Residential.I had a meeting with area manager on 16 May 18. He promised me to speed up the work. I appreciate Kate Black for organise the meeting. I will update with the progress.
Hi Dilruk, thank you for letting us know. Should you have any further questions, please contact us at . Thanks, Mirvac Residential.
Terrible experience. Steer clear!
NSWHouse was FILTHY when received keys. Took 2 whole days to clean before we could actually move in. Tiles on the front porch lifted and cracked after 18 months. Mirvac refuses to fix. Great advertisement for poor quality when visitors come and its the first thing they see! Talked MANY MANY family and friends out of buying Mirvac. Very few of the post completion defects were rectified. Many neighbours who also built Mirvac have or had similar problems. NEVER AGAIN!
Dodgy Work & Post Completion Team Not Helpful At All
NSWMoved into my house in June 2015 at Alex Avenue in Schofields. Spent my time, touching up paint work, insulation was not fitted properly (they just threw it on top of ceiling, so I spent 2 hours in ceiling lining them up), even the walls (tiler said no straight which is why he did odd cuts to match the walls) and corners are not straight, corners are not 90 degree angles, so my corner shelves don't have a proper fit, drainage also another problem, they did not fix in front of my yard. They only did half a job, because they used a dodgy concrete
... Read morer for my driveway water is not directing into the drain its flooding onto my turf, so when we get heavy rain it floods!! I have raised this with them and post completion team said someone will get back to me but I don't hear anything. I'm having current talks with my solicitor, best way to deal with it is fair trading, neighbours were also having same problem, might lead to class action for the whole street with dodgy drainage. Let's see what happens, I'm very patient but over 2-3 months no response I will take it further.Fair quality but poor customer service
NSWI just moved in an apartment by Mirvac in October 2013. I bought it off-the-plan in 2012 because of the BIG name Mirvac. In term of quality, it's just ok: it included all basic items according to the contract but they are not in perfect condition.
- The dishwashing machine had been turned on before the settlement. I won't say it had been used, but I found water inside the dishwashing machine and the operation manual was wet.
- Socket outlet with running thread screw. The socket outlet moved out a bit (few centimeter I think) when I tr
We are disappointed to hear that your customer experience has not met your expectations. The best way to contact us and keep track of your issue is through the Customer Service section of our website
... Read moreat http://residential.mirvac.com/Customer-Service/. Please click on the Property I Own – Question / Issue tab and fill in the appropriate fields.Mirvac - Poor Quality and Appaulling Customer Service
NSWDo not even consider Mirvac when you are looking at building a project home. We have had multiple quality issues all the way through the building process. Slab was 200mm out of square. Brick overhang of the slab was over 50mm on load bearing walls. Timber frame and windows left out in the weather for 10 weeks waiting for their so called tradesmen to erect. Blocked stormwater drains that were full of brick and concrete all for lack of 10c covers. Cheap foil sisal used underneath the colourbond roofing when insulated blanket was paid for as varia
... Read moretion. Toilet sewer pipe in the wrong location in the slab. Brickwork that you can see through where there is mortar missing. There were many more issues that are ongoing after 6 months of taking possession of the house but i think you get the drift of what i am saying. When you raise any of these issues during the building process you are treated as if you are an idiot and they justify there shody building practices and poor quality workmanship by saying "Dont worry you have our 50 year structural guarantee to fall back on". The same spiel that you were given during the sales process complete with glossy brochures. This is all good until handover and there is no certificate for this 50 year guarantee and your handover pack has white out over every reference to it. When questioned they state "oh sorry we don't do the 50 year structural guarantee any more". Great work Mirvac another unhappy customer. Poor quality, poor customer service, questionable tradesmen, multiple ongoing issuesWe at Mirvac are disappointed to hear that your customer experience has not met your expectations and we would like the opportunity to discuss these concerns directly with you. Our National Customer
... Read moreRelations Manager is contactable at [email protected]. Please outline your property details including address, settlement / handover date and concerns to be investigated.I have already completed a Mirvac Customer Satisfaction Survey stating my opinions which was handled by Mirvac with following comment " We very much appreciate your feedback in relation to your prope
... Read morerty at XXXXXXXX by Mirvac. I am disappointed to hear that your experience with Mirvac at XXXXXXX did not meet your expectations. At Mirvac, we strive to provide every customer with a satisfying experience; therefore your feedback is very important to us. Please be reassured that we are endeavouring to meet our customer’s expectations and this information provided is sincerely valued"Not any more!. After writing this review all communication in regard to my 6 month Maintenance/Repair Request has stopped. I have just spent 2 days of my Xmas holidays painting after major gyprock cra
... Read moreck repairs to internal walls and alfresco ceiling. These have been repaired and not painted for months and with family coming to visit over xmas it looked like the house wasn't even finished in places. The guy from Boral was a really good tradesman and did a qualty job of the repairs as did the tiling company (Delorenzo) although after no sign of the painters i decided to cut my losses and purchase the paint myself and do the painting. Its just seemed an easier and stress free option. Sorry to hear that you have made the same mistake as me in choosing Mirvac as your builder.Find out how Mirvac NSW compares to other Home Builders
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Stay away from Mirvac
NSWWords of advice - if you want a quality home and do not want any headaches don’t go with MIrvac. I made the biggest mistake of my life to build with Mirvac. They are the worst company to ever deal with, as others mentioned before - good luck in trying to resolve problems with Mirvac. Their customer relation management is extremely poor. It's been 3 years since we built with them, believe it or not there are still issues that have not been rectified. The quality of the material is extremely poor and workmanship is of the lowest quality. Last yea
... Read morer we installed down lights, when the electrician used laser to measure the area we could clearly see how uneven and unlevel the ceilings were and same goes with the concrete slab. If you have carpets and want to install tiles or timber later on, expect to pay at least another $5000 - $6000 extra to level up the ground. Our in laws also built with Mirvac at the same time and same story with another 2 buildings in the same area so we were not just the unlucky ones. I honestly wish I did more research on Mirvac before deciding to build with them – as mentioned before stay away if you want a quality house and no headaches. extremely poor customer service, poor quality material and workmanship, poor communication,@HD16 I built with MIrvac in Woodcroft area and it was yes one of those land and house packages. Honestly speaking if you are able to find another builder I strongly recommend you do so. their quality
... Read more of house are extremely low - I wish I did my research prior to building with them however in my case it is a bit late now. We have just started getting new problems with their plumbing in our laundry, not sure what they have done however the wastewater from the washing machine does not drain properly through the PVC pipes and you get this bad smell of old washing liquid inside the laundry so I have had to call the plumber a few times to clean it and also have used chemicals to get rid of the smell.Dear Ms Deluca, thank you for your feedback. We are sorry to hear about these issues. We understand that our Customer Relations team has been in contact with you and are working through these problems.
Hard to deal with
NSWGood luck trying to resolve problems regardless of how polite or nice you try to be. It didn't work for me. The process has changed from what it used to be back in 2006. Don't be surprised if you get ignored.
The majority of work appears to have been tendered out to the lowest bidders. Quality I found to be poor/sustandard as a result. I would have preferred to have use Eden Brae in hind-sight.
Most display homes we saw were pre-basix therefore the finished product costs alot more. Mirvac's certified inspector was alot harsher than our lo
... Read morecal council and therefore cost us a considerable amount more having to implement designs that council told us they were no longer concerned with. Consequently Mirvac would not be flexible or co-operate. On second thoughts, very little. Bad warranty service, poor workmanship, extremely poor customer relations after handover.Bad
NSWBuilt in Newcastle on own land. Sales staff great. Colour co-ordinator gave bad advice on bricks and colour scheme. Contractors quality very average. Slow workers - cheapest around I think, always worked by themselves, no team. All contractors from Sydney - very difficult to contact for follow up. Plumbing - worst ever seen, do not use Castle Plumbing from Dural!
Willing to alter plans for free. Plenty of display homes.
Overall finish very average - disppointing for a new home. Paint average - could have done a better job myself. Window sills c
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Terrible
NSWRead my post 26th September 2009 re plunging water down the sink. Mirvac finally came out when I discover that they had wedged down the sink pipe a cutout from a whole saw into the pipe. Plumber that came out said that the only way it would of got down there was by someone forcing it in (it was wedged that tight). This is after I complained to Mirvac several times plumbing was not right and was told it was probably my fault for pouring food/oil down sink ?. I have photo's of blocked plumbing which I sent to Mirvac when why they finally came out
... Read more. To 'learnhardway' I have the same problem (water tank plumbing backs up) and was told by [name censored] that mine was the only one ever to do that?? Sorry you have suffered a similar fate. Just goes to show Mirvac will tell you it has never happened before yet there are others that have suffered same poor workmanship. If you are ever considering building a house with Mirvac on your own land THEN DON'T YOU WILL REGRET IT !!!! Still None Quality/finish and customer serviceTerrible
NSWBought a land building package. Requested for a Lodge house but was told a Palais house was better and cheaper. Was asked to sign tender and pay $4000 as deposit for building, even though no building contract or plans drafted yet. WHen plans was drafted, it was not as per the Lodge plan. Complained to Head Office but was told, 'surely you have reviewed the document before you parted with your money'.
When my documents were delayed, I had to call the head office to follow up and was told, 'we're very busy here'.
Now building contract is re
Excellent
NSWBuilt our house with Spring Farm, as stressful building as maybe, the guys in Mirvac have been nothing but excellent in every respect. From the initial encounter with our Sales person, to our Service Consultant to our Site Supervisor.
I can't speak for people building in other Estates but our build in Spring Farm has been great! Any issues we have are addressed immediately.
People just need to ensure that you are always in constant communication with your CSC and your SS. They are the key players that can make/break things here.
I would defi
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Hi there, we're sorry to hear this. Our Customer Experience Manager will be in touch to discuss your concerns.