Phoned Mojo to enquire about rates and feed-in tariffs as I was researching a better energy plan. I was able to quickly rule Mojo out. Their "support line" tells you the best way to communicate with them is via email. The other option was to press 9 and leave a message with not even an undertaking that a representative would phone back. I wonder how long it would take to (maybe) get a return call?? Don't companies realise by now that customers hate this kind of rubbish? Easy decision to NOT change to a company that doesn't answer the phone.

Promised wholesale rates and then jacked up the prices twice. Now prices offered by other retailers are lower than them. Also they estimate and charge more than twice my actual usage. Stay away from them. I am now paying for a meter read and will be moving to another provider.

Bills are ridiculous, had someone come to disconnect and have me 15 min to pay, I was on hold for over an hour and had to pay $333.o struggle to pay over $500 per month as it is and now I have all the extras on top, I have no choice but to go to the ombudsman

After some initial difficulties getting someone to return my phone calls, I have to say that I am very happy with MOJO’s Customer Service. Daniel listened to my concerns and then clearly explained why there had been a spike in my monthly bill. And he offered positive suggestions to help overcome the problem in the future. I could not have received better service, so thank you Daniel.

I changed to Mojo as I expected the cheapest rate advertised on the website. It could be but actually they charge something else on top every month. I chose other energy company like Ergon, AGL, Origin in the past but Mojo is worst. Simply don't choose it! They are just cheater.
There is no evidence as I didn't take a photo but they said they will give me special discount of $30 when I changed the electricity company. But actually I received $25. People should take a photo of website for evidence otherwise they cheat. You might think only $5? If the organization did to everyone, how much profit they can make?

I was with Mojo for 2year,s at the end still did not understand there billing process, under charged one month over charge the next balanced out on the 3 rd., so they say. They will not communicate by phone. I made a contract on 13 th. Aug to change to Momentum took to 28 th Sept. For the change over,then charged $360 for the yearly fee to Aug. 2022. My advise stay away.

They will not answer telephone calls and only have a message that you need to email. My account has been disactivated yet they are sending me billing alerts when my power switched to AGL 4 weeks ago! Their website doesn't work most of the time, and yet I have been paying extra for the real-time useage features.

NO CONTRACT OR EXIT FEES (so they say) $336 taken out of our account. Penalised (exit fee) for the remaining 11 months WHAT A RIP OFF. The service stinks and I would not recommend this company to anybody. There is no verbal communication, it is all digital and they often don't reply

They sound good to make you join.then once you are in its all downhill from there.I got an email saying that their wholesale rate charges had to go up before i even got my first bill .hard to contact only by email and the monthly bills just kept getting higher and higher.Beware of them if you are thinking of joining.

The concept sounds great, however Mojo’s rates aren’t any better than the discount rates offered by the big retailers in my area. In fact, one retailer offers lower rates than Mojo if I also switch my natural gas account to them.

All retailers are much the same, and they’re all selling you the same electricity from the same network - so I can’t see any advantages in staying with Mojo. Sorry.

Every bill I have received from Mojo is an estimated bill. Why? I enquired on one occasion and told my meter was unable to be accessed. My electricity meter is easily accessible. I do not recall ever receiving an estimated bill from my previous provider.

I don't understand why this company has so many rave reviews. I was lured to join this company for a whole year and the price has been kept on rising. I needed to pay on average $200 per month for a 2 bedroom unit (located in Sydney) without air conditioner. In the end, I decided to switch to Origin starting from 2 months back. And the electricity bill turned out only to be around $100 per month even I have used a newly installed air-conditioner. I am highly skeptical about the positive reviews in this website.

They offer to upgrade your meter for free then when you ask for more info. They cancel the upgrade and then ask for $150 to now do it. Rip off!!! You also cannot ring anyone, email only, which can go unanswered for hours.

Dear MOJO,
You have increased your daily access from 85 cents to new heights, OVER $2.00 per day !!!!
You are trying every possible way to get more money out of us, fair or unfair, this time by increasing the daily supply charge to new heights. Looking at other electricity retailers, you hit the number one spot by being the most expensive .
Confusing power bills, they keep changing and you can't check the meter numbers as every month they're reset back to zero.
Energy Pass??? What Energy Pass !!!
Wholesale Electricity??? My ....!!!
This company had so much potential, then they became greedy.
Time to start shopping around again!

I have just compared electricity rates and now have moved from Mojo for the fact the current plan I have selected is 2 cents cheaper/kw with discounts than Mojo and when you factor in the subscription fee which is around $30/month the difference in meter rental cost was around $15 extra so I also saved $15 on this. monthly payement are useless as there estimate can be way out. no other incentives are offered.
surprises me they call it "wholesale rates"