Mojo Power (page 3 of 6)

The concept sounds great, however Mojo’s rates aren’t any better than the discount rates offered by the big retailers in my area. In fact, one retailer offers lower rates than Mojo if I also switch my natural gas account to them.

All retailers are much the same, and they’re all selling you the same electricity from the same network - so I can’t see any advantages in staying with Mojo. Sorry.

Every bill I have received from Mojo is an estimated bill. Why? I enquired on one occasion and told my meter was unable to be accessed. My electricity meter is easily accessible. I do not recall ever receiving an estimated bill from my previous provider.

I don't understand why this company has so many rave reviews. I was lured to join this company for a whole year and the price has been kept on rising. I needed to pay on average $200 per month for a 2 bedroom unit (located in Sydney) without air conditioner. In the end, I decided to switch to Origin starting from 2 months back. And the electricity bill turned out only to be around $100 per month even I have used a newly installed air-conditioner. I am highly skeptical about the positive reviews in this website.

They offer to upgrade your meter for free then when you ask for more info. They cancel the upgrade and then ask for $150 to now do it. Rip off!!! You also cannot ring anyone, email only, which can go unanswered for hours.

Dear MOJO,
You have increased your daily access from 85 cents to new heights, OVER $2.00 per day !!!!
You are trying every possible way to get more money out of us, fair or unfair, this time by increasing the daily supply charge to new heights. Looking at other electricity retailers, you hit the number one spot by being the most expensive .
Confusing power bills, they keep changing and you can't check the meter numbers as every month they're reset back to zero.
Energy Pass??? What Energy Pass !!!
Wholesale Electricity??? My ....!!!
This company had so much potential, then they became greedy.
Time to start shopping around again!

Been nothing but a nightmare !
so angry and disappointed, what a lot of time to waste, just trying to sort out our power bills ! unheard of !
first took near six months to get the meter on, while they guessed what our bill would be, then we get a meter, do not have Live access, just message saying something went wrong ! no kidding, then had a few hundred extra added to a bill, from no mans land ?? and three months later, getting bills, for the last three months, another estimate, because they Still haven't sorted it !! wt ! have taken scree...

I have just compared electricity rates and now have moved from Mojo for the fact the current plan I have selected is 2 cents cheaper/kw with discounts than Mojo and when you factor in the subscription fee which is around $30/month the difference in meter rental cost was around $15 extra so I also saved $15 on this. monthly payement are useless as there estimate can be way out. no other incentives are offered.
surprises me they call it "wholesale rates"

1. It is almost impossible to speak to MOJO on the phone they only want you to email them when you have questions, this takes time from both sides to sort out the issues. When I asked them on 2 occasions to call me, they emailed me back again and again. This is not good enough.
2. their bills are difficult to understand and they use an "monthly estimate" to calculate your usage...so invariably never a true refection of the same.
3. after the latest change to my contract, and after doing the math, it is much the same as the local traditional ...

All these are true! We're sad to say that we've also been on the brunt end of Mojo's false promises. When the salesman came and knocked on our door (old school salesmanship included) they came with promises of massive savings. Little did we know that indeed we would be paying 2-3 times what our bill should be! And we're quite conservative! (Only using A/C when we're dying of heat, using LED lights and only when we need, etc).

Needless to say, we're furious. We're thinking of reporting these guys to the ACCC for investigation, it's like they'...

If you get a discount for paying on-time (which we have to anyways!) with another provider, Origin and Enova are cheaper than Mojo!
Clever marketing but they are more expensive than others and have terrible (terrible) customer support... I suppose it keeps their profits high by having no one you can call!

I would not recommend Mojo having been with them for One year. Premium Support is not worth the money and the annual membership as well as ever increasing rates means I've ended up paying more for electricity than my previous providers. The increases well over the wholesale price increases by the suppliers. Also the billing format keeps changing to disguise their scam so that it becomes difficult to compare and keep track of how they are charging you. If you sign up for Premium Account they will not allow you to go back down to Basic Plan once contract expires.

Like others I was drawn to Mojo by the offer of wholesale rates. I also opted for the year in advance administration to reduce costs by a further $10 a month which should have brought costs well down below the previous supplier. The smart meter took many months to install because the meter box was too small, and I'm not sure even now that I have a true smart meter solution. It is difficult to see that my pensioner concession is also being applied. At present I'm waiting to see how the 25centsKw + is a wholesale price, and have sought explanation. My next bill should reflect the existence of the smart meter, so I await with interest. Online communications have been quick, but actions seem slow and difficult to understand.

Set up process took 2 months.
Not satisfied at all with their customer service and support spent nearly everyday for 3 months trying to contact to get no where they couldn't even answer the phone if i rang 50 times in 10 minutes until I would go to the ombudsman then mojo would contact me back finally to then not even get anywhere again with the idiots . ment to get low income house rebate and never got that until my second last or last bill and it wasn't back paid for the other bills either . ment to get retail prices yet I change to another...

Prices were cheap when I joined earlier this year, then kept increasing at a ridiculous rate. My bill this month is almost twice my first bill and way higher than what I used to pay before I joined (despite the fact that I am not using a heater this winter).

Prices were cheap initially but they've just raised them to well above wholesale! Typical strategy of getting people in then ripping them off. Sorry Mojo, drop your rates from retail to wholesale and I might come back!

When I add together their charges for a three month period it is almost double what my previous supplier charged. All on their "estimate" of what I would use. They said they would refund any extra when meter was read but never did. How can they possibly estimate what a person will use.

I have nothing but praise for Mojo not only is the product superior to any other running around (and yes I mean price) but their customer service is second to none, no issue too big or too hard, they address it promptly and with a smile, cant ask for more than that nowadays, truly one of my favourite brands

As a young professional I bought into the advertising. That is all it is, ADS! Beware of this company- the majority of you will pay more, certainly in Sydney CBD.

If you suspect your bills are higher than your previous retailer- it is because they are! Customer service is snappy via email but the customer service agents (and the customer service manager) are not afraid to get narky and blame you when you ask for real truths.

You have been warned :)

This review is also visible on Google- had to spread the word.

I have issues with their Monthly estimates being much higher than my actual read. Advised the company of the actual meter readings. They continue to bill using estimates that were way higher than my usage. I am changing providers as a way to stop them overcharging me. Yes, when the read was taken my account went into credit which they wouldn't refund when I requested it. The estimates will even out eventually but being charged so much in advance doesn't suit me.

Please keep away from this cheater as they never tell all details honestly until you ask many times. You save nothing and will cost more in most of the circumstances.

Standard Rates. Simple to do online and even via phone when my move in date was sooner. So far, so good! Amazing to meet a utility company that was fast, reliable and effective with zero hassle. Thank you!

I attempted to connect to Mojo in November 2016, but after six months waiting for them to install their smart meter (the whole reason for joining), they called to advise that the meter would not fit in the space provided so they could not proceed with their promised online meter reading system.

I disconnected when I moved out in late May 2017 and they sent my final bill on July 4th with a due date of July 7th. I received a call from their debt collectors on July 7th demanding full payment.

They have no live operators to talk to (unless you count live chat) and don't really deliver what they promised.

My advice, pay a little more, get a real power company by going elsewhere!

Terrible customer service. Use the chat feature only to get the run around every single time. Still waiting on a bill after 6mths of constantly asking for one. Terrible terrible service. Will definitely be switching to a better electricity provider who knows what they are doing.

Things with mojo were as easy as a mofo. Hassle free easy and convenient. Would highly recommend as i already have to all the bros

I am on their yearly subscription plan. I am provided with very cost effective power as a result. I had professional conversations around their solar offerings also getting my smart meter installed. Its a complex and messy industry to work within due to energy regulators and nationalised grid providers, but I feel Mojo are working hard to deliver a great service and shake up the industry for the better. Recommended. One improvement would be to make the process of getting smart meters installed faster. Also if you need telephone support then pay for the plan that provides it.

Didn't see any benefits cost wise..
Bills come monthly and only give 3 days notice to pay
Can only communicate with email, requests take months to process