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WarrenMetropolitan Adelaide, SA
Sonnen battery
This was a great experience with excellent results the natural solar people were very helpful and outstanding to deal with thanks to my consultant James absoluteledgend .And the guys installing the battery were fast an very efficient.amazing.I will be highly recommending them to my friends and family. Great job done by all
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Adam C.South East Queensland, QLD
Sonnen Battery
Great all round from start to finish
Spoke to Luke Lipovac in the sales department, always great communication and answered all my questions i had, and the intallation of the Sonnen battery over all very happy and will be returning for my next upgrade hahah
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Great product, great service and great people
From start to finish the team at Natural Solar were fantastic especially my Consultant Luke Lipovac and the installation team headed up by Dave. Very professional outfit that made the whole process very easy - I wish more companies operated this way.
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BernhardSouth East Queensland, QLD
- Verified customer
Great install - after a few hiccups - one on one service was able to come through
Initially a quick process, with solar panels installed after a week. Had several issues with the supply of a battery - definitely took longer than I expected, and after re-engaging with the Company the customer support team were able to work through and get a good result in the end.
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Peter BSydney, NSW
Professional service
James Wraith in Sales was exceptional. Very helpful and visited us at our house to explain every detail. The installation process was good with reliable and professional installation trades people.
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Great service from company
Battery was installed within 2 hours. Very knowledgeable and friendly staff. Process was explained thoroughly. Contact with Natural Solar was faultless and follow up and subsequent contact has been without delay.
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DavidSydney, NSW
- 2 reviews
- 1 like
Absolute Professionals
We had an issue with our Inverter 5 Years after installation and the Natural Solar team had it sorted out quickly and efficiently. The staff were courteous and helpful. Highly recommended.
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Great Job!
Alan Williams from Natural Solar came to our home and explained the set-up options and costs to us clearly. Later, we had a few questions which he or his staff answered via phone or email, although sometimes it took a few days to get a response. His installer Jeremy was prompt and reliable and installed our panels efficiently and with a minimum of fuss. All in all, a good experience and a great product.
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TerryMetropolitan Adelaide, SA
This is what I wanted for years.
I've had panels for a couple of years and had been exporting about twice as much as I imported (used) but my savings were not amounting to much because of the low feed in value. Changed to Diamond Energy and subscribed to their Virtual Battery for a much better feed in rate. My 2 KW panels still managed to exceed the monthly limit. Because the SA Government is encouraging household battery installations including extra discounts for concession holders I decided to go for an 8KWh Sonnen battery. Luke Lipovac and Alex from Natural Solar (NS) guid...Read more
ed me through the specifications and financial maze. Installed for a couple of weeks now and I have not imported any energy. The Sonnen app for Android and the real time Web page work well. Waiting for the next power bill.Similar opinion? Write a review on ieatwords.com.au!
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dazzlyn67Mid North Coast, NSW
Absolutely perfect
I’m very impressed with our solar installation by Natural Solar. James and his team where pleasant to work with and very professional in the solar industry. I had got 3 quotes and found their price competive. They're installer worked through it all rain, sun, wind with competence and besides working flawlessly as it looks good too on our shed roof. I highly recommend Natural Solar.
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M C DGreater Melbourne (Metropolitan), VIC
Quality service, product and install
I’m very impressed with our solar and battery installation by Natural Solar. Alistair and his team where a pleasure to work with and very professional. I got three quotes and found their price competive. I watched as they were installed and it’s not an easy process especially when a backup is also included. Tony the installer worked through it all with competence and besides working flawlessly it looks good too. I highly recommend Natural Solar.
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NAJSydney, NSW
Total Satisfaction
We recently had an optimizer fail on one of our panels in Sydney. Sachin at Natural Solar looked after us with the warranty repair. He kept us informed at every step of the procedure, including when the part had been procured to when it was to be installed. The process was seamless and completed without any excessive delay. He even contacted us immediately after the part had been replaced to check that everything was working as it should and to ascertain that we were satisfied and had no other problems. The service was exemplary.
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OrrMurray Region, NSW
Sami Electrical excellent
Yesterday April 4 after a six months wait our solar panels were installed by Sami from Sami Electrics and his 2 colleagues. They worked diligently from 8am until 7pm, Sami returned today to fix an internet access problem with the inverter. They were all polite, pleasant and considerate. We highly recommend them.
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Gary HSydney, NSW
A Breath of Fresh Air
After several years of very poor service from my initial solar provider, along came Natural Solar. What a breath of fresh air. Perfect service, plenty of information, great installation, attention to detail and a delight to deal with. Thank you Alan Williams and the Natural Solar Team. You have revived my faith in the solar industry.
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ShaneSouth East Queensland, QLD
- 2 reviews
- Verified customer
Amazing customer service and product quality.
The staff member I dealt with was professional, informative and knowledgeable about the products to be purchased.
All of my questions were answered and I was offered a very good deal.
The products they stock are all of high quality.
Luke Lipovac was upfront and honest and really helped me to achieve the best deal possible for my situation.
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Couldn’t help me but outstanding customer service
Luke Lipovac is a gem. We worked through a process to see if installing a battery made financial sense for me. Luke was honest and upfront as we worked through the numbers and the result showed that at the moment in my situation, the numbers didn’t stack up and the price would have to come down significantly to make sense, but we worked together and got a informed position that I could make an informed decision from.
This type of customer service today is an exception, and I really appreciated Luke’s patience and contribution.
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Natural Solar were good to deal with
Natural Solar was terrific to deal with, explaining everything in layperson's terms. They were friendly and helpful and the panel installation process went very smoothly, the installer’s were very professional and helpful thank you
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RicardoadelMetropolitan Adelaide, SA
- 2 reviews
Natural Solar Number One for Sonnen Battery
I'm not sure how we even came across this company, but out of all the quotes I received they were the easiest and most honest to deal with and came through as the most economical. Luke Lipovac who I spoke to on a number of questions always got back to me and explained things in a language that I easily understood! Installation happened when they said it would and the guys were extremely professional, well done Brad from Balm Electrical. Now I have had my battery for 4 months am constantly checking the brilliant App and have already saved $1500 ...Read more
on my first quarter electricity Bill. I would say don't go anywhere else!! I'm saving so much that I have now installed an electric heater for my pool which my battery is essentially powering! Well done guysSimilar opinion? Write a review on ieatwords.com.au!
RobertSydney, NSW
Great Service!
Natural Solar were very professional to deal with from initial contact right through to smooth installation. After trying to get quotes with a few others, I contacted Natural Solar and received really helpful advice along with a quick quote and fact sheets. A quick google search also confirmed what Natural Solar were supplying was a quality product. I would not hesitate to recommend Natural Solar to family and friends.
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Larry BagnellSydney, NSW
Company delivered what it promised
Dealt with Alan Williams, very knowledgeable, very polite.I was given a date for installation, tradies arrived right on time and set to work. They did not stop until that had completed the job. Again very polite people to deal with. I am very happy with the completed job and even happier to see the wheel in the meter box spinning in reverse.
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Questions & Answers
786assadasked
Hi there
I have been looking and searching for a solar company to provide me with a quotation or quotations for an integrated Solar and wind or initially a solar system that allows me integrate wind turbine and battery in later stages, without reconfiguring or changing the initial set up for my property. I have just purchased and moved into a hobby farm in Pakenham (295 Army Road) Pakenham, Victoria, 3810. The main residential part of the farm consists of a large 6-bedroom dwelling, a large 4 car garage and a large shed on the northern end of the main residential building. The meter has been installed by AusNet and I am told by AusNet that it is a three-phase metre with a compatible (3 phase) cable.
I initially want to install a solar system of 6.xKw to 10kW system and then integrated wind Turbine and a suitable good but reasonably priced battery. I, therefore, wish to ask you consider the following Solar, Inverter, battery (possible), high end cabling and associated components and provide me with a quotation, or quotation for different alternatives with the following components in mind:
1. Solar Panels in order of preference, LG Neon2, SunPower SP-Max2-360 or latest REC panels that are considered equivellant to LG and SunPower, but much cheaper. All with 25 Yr Product & 25 Yr Performance Warranty.
2. Selectronic’s Fronius Hybrid inverter I do like to have the SP Pro SPMC 381 or better (2020 model soon to be released). I like to think that this would allow in immediate future to integrated battery and then wind turbine in to the system. I understand that the new generation of Fronius inverters are referred to as the PowerChain with highly sophisticated cooling and power management features. I understand that the new generation of Fronius hybrid inverters are for on-grid and off-grid and is highly compatible with what I want: exporting about 15kw or higher to the grid (since I got a three-phase meter and external cables (very likely).
3. High end Cabling, Conduit, DC &AC circuit breakers, and enclosures, etc, where applied, and.
4. Installation by licenced electrician/s. This is important and hope the electrician and you can sort out all export and shutdown matter with AusNet for me, in the meantime.
Please, provide me with a quotation or separate quotation for different combinations of solar panels and inverters (Fronius). I am eligible for Vic Gov rebate for either a solar system or battery rebate.
Kind regards
Assad
0400 050 060
No answers
Terence H.asked
It’s been there weeks since paying the deposit for a Tesla powerwall,, still waiting for an installation date what’s the problem, why the delay?
1 answer
I expect it will take a while for the powerwall delivery date to the installer to be confirmed. Once that has been confirmed the installer will set the date. He will not give a date until he has a confirmed delivery date.
Harryasked
Hi there
Can you send me again your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter including your company name please as i have mixed up all?
Thanks
No answers
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Orr
Correction - Orr review from Adelaide Hills South Australia