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Reviews

4.6

187 reviews
5
(126)
4
(50)
3
(6)
2
(3)
1
(2)
  • Build Stage
    • Post-Construction (25)
  • Customer Service
    4.7 (20)
  • Site Admin
    4.7 (18)
  • Timeliness
    4.6 (17)
  • Structural Integrity
    4.7 (17)
  • Plumbing & Waterproofing
    4.6 (17)
  • Electrical & Lighting
    4.7 (17)
  • Flooring
    4.6 (14)
  • Transparency
    4.5 (18)
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Emily H

Emily HPerth, WA

  • Verified customer

I would recommend New Choice homes to anyone!

published

I would recommend NCH to anyone wanting to build, from start to finish the team were so helpful, friendly, accommodating and knowledgeable. We had no major issues with them and everything ran pretty smoothly. The final cost was spot on to our estimated price with only a couple extra add ons by my choice :) I am thrilled with the final result and love my new home! I’ll definitely build with them again in the future!
Emily (BP- 1928/2019)

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2020
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1 comment
New Choice Homes
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Ainslie

AinsliePerth, WA

  • 2 reviews
  • Verified customer

We love our new home!

published

New Choice Home communicated well with us throughout the build. As first time builders New Choice Homes guided us through each step of the process.
New Choice Homes helped us to create a home that was functional, stylish and liveable.
We adore our new home and would happily recommend New Choice Homes to other prospective home builders.

Build StagePost-Construction
Construction End DateJanuary 2020
1 comment
New Choice Homes
New Choice HomesNew Choice Homes

The reviewer stated that an incentive was offered for this review

Peter Gaunt

Peter GauntPerth, WA

  • Verified customer

Building with New Choice Homes - 'A Pleasant Experience'

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
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Te Aroha

Te ArohaPerth, WA

  • Verified customer

Highly recommend

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
New Choice Homes
New Choice HomesNew Choice Homes

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Sanjeev kumar

Sanjeev kumarPerth, WA

  • Verified customer

Superb service

published

We are very happy with new choice homes . We got everything in a perfect manner . Quality of products are mind blowing . Definitely we will recommend to our friends . We will see them again for our new project in the future.I wish you all the best ! Keep shining “ New choice homes “

Customer Service
Transparency
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
New Choice Homes
New Choice HomesNew Choice Homes

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  • Verified customer

NewChoice is the right choice

published

From the first stage till hand over of my house, I was absolutely satisfied, everything looked perfect. All the workmanship are professional, from floor to roof, I can not find any mistake. All the things installed inside is good quality but low price. Especially the cost of site work, which is half of other builders that I shopped around before I came to NCH, and the site manager comes 3 times a week to look after my house (thanks Mr Phil!)
Totally, I am happy with NCH and I referred to 2 of my friends, who are all very satisfied. Their houses are at Mid- construction.
I will pick NCH to build for me again in future.
BC19/0258

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2020
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1 comment
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The Stewards

The StewardsPerth, WA

  • Verified customer

Extremely professional and very high quality

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateNovember 2020
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1 comment
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New Choice Homes N.New Choice Homes

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  • Verified customer

Excellent attention to detail

published

We would like to thank everyone we dealt with at New Choice Homes, for providing us with an outstanding home. We moved in in February of this year and had our 6 month maintenance period in August. We hired a building inspector for our handover inspection and he said it was the best constructed home he had been through for the past couple of years, which speaks volumes really. During construction and the 6 month maintenance period, we raised a few minor issues, which were dealt with promptly and without any fuss. I would recommend New Choice to friends and family without hesitation, and if we were to build again, I wouldn't choose or trust anyone else to do as good a job as this company.
Many thanks,
Michael and Janet

Customer Service
Transparency
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
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NCH

NCHPerth, WA

  • Verified customer

Product review

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Build StagePost-Construction
Construction End DateOctober 2020
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1 comment
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Marcos A.

Marcos A.Perth, WA

  • Verified customer

Nearly 5 Stars

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
New Choice Homes
New Choice HomesNew Choice Homes

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  • Verified customer

Made the whole process stress free

published

I’m very impressed with New Choice Homes, from start to finish they made everything simple in what I felt was going to be a stressful time. I’m so happy with the time it took, the workmanship and the attention to detail. It’s hard to choose a builder at the beginning of the process as they all tell you the same thing but New Choice have definitely done all that they said they would and more and at a very reasonable price.
Would definitely recommend !

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2020
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1 comment
New Choice Homes
New Choice HomesNew Choice Homes
  • Verified customer

Excellent Builders

published

Building licence number : BP-531/2019

As a first time home builder i would definitely recommend New Choice Homes. The building process was managed brilliantly from start to finish and they were happy to address any queries i had. Their friendly & professional team were great to work with and the end result couldn't have been any better.

Definitely would build again with New Choice.

Customer Service
Transparency
Site Admin
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateSeptember 2020
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1 comment
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Venice

VenicePerth, WA

  • Verified customer

Worth the wait

published

We fell in love with a plan from New Choice Homes and with the help from sales manager Brayden,we tinkered with it to fit our small block until it was perfect. With help from Kellie ( pre start), and Eleanor (client liaison) everything ran smoothly. The only negative was getting answers from our Supervisor. There was no extra charges, and what we were quoted on at the start was how it ended up. All in all a great company with quality trades.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2020
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1 comment
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MMC

MMCPerth

  • 2 reviews
  • Verified customer

Great Build

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2015
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1 comment
New Choice Homes
New Choice HomesNew Choice Homes
  • Verified customer

Poor Service, Bad contracters, Very unorganised, Poor equipments quality

published

Had really bad experience i wouldn’t recommend to build with them Poor material and quality most of the things broke in few months paints coming off from the doors plasters coming out so much sand coming out from window frames did come to do the 6 month maintance guy didn’t know what to do did few cracks and left. painted my roof patches with different color ( what a joke ) whatever discuss at pre start half of those things missing. i would give 1 star for thier service and quality

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2020
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3 comments
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New Choice Homes N.New Choice Homes
Gurpreet Pabla
Gurpreet Pabla

hi
they already know about it but they did nothing about it still waiting for $1000 referal voucher as well got nothing so far

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  • Verified customer

Excellent Service

published

We are very happy with the service New Choice Homes has provided us. The quality of the build is fantastic. This was our very first build and were super nervous but Brayden, our sales manager, was fantastic and went above and beyond! Everyone was just awesome! We are very happy with our new home and wouldn’t hesitate to recommend them as a builder.

Build StagePost-Construction
Construction End DateMarch 2020
1 comment
New Choice Homes
New Choice HomesNew Choice Homes

The reviewer stated that an incentive was offered for this review

Sara

SaraPerth, WA

  • 3 reviews
  • Verified customer

Very happy with our new home!

published

The whole building process with New Choice was very seamless from start to finish, all of the staff were extremely professional, prompt and friendly the whole way through. Thank you!

Customer Service
Transparency
Site Admin
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
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Rosa

RosaPerth, WA

  • Verified customer

QUALITY HOMES

published

New Choice have excellent trades people. Loved the brickwork on my two homes. The supervisor Phil was very professional. There were a few issues pre and during the build which is to be expected but they were resolved fairly easily. Charmaine and Nick on sales were very patient with my million questions pre contract :) Pre-start with Kellie was fun and Eleanor and Phil made the construction experience almost painless. The initial cost was very good but I went over budget with a few variations during the build however overall the quality for the price is excellent.

Customer Service
Transparency
Site Admin
Timeliness
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJune 2020
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1 comment
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New Choice HomesNew Choice Homes

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Rach

RachPerth, WA

  • Verified customer

Happy with end result

published

We had our own independent inspector throughout the Build.
We had a few hiccups along the way, but building supervisor was more than willing to fix any issues without question or delay.
Handover went well
Overall good quality for the price paid.
Slab down toward end of Dec with handover being end of May

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
New Choice Homes
New Choice HomesNew Choice Homes

The reviewer stated that an incentive was offered for this review

Saul P.

Saul P.Perth, WA

  • Verified customer

Verry good no hassle easy and friendly staff great builder always ready to help and no hidden surprises or add ones

published

Great build builder and site manager excellent
Great time frame
Well mannered polite people
Easy to contact
No issues
Will use again
Great price for what we got
True professional outfit

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMay 2020
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1 comment
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Page 1 of 10

Questions & Answers

Mojy

Mojyasked

Hi everyone,

I'm a first home buyer thinking of building with NCH and noticed that there's only two 1-star reviews here (though both are terribly frightening). One of them said that their lawyers take down negative reviews. I wanted to know:

1- Is it possible for companies to remove negative reviews? (in that case this whole site would be a scam)

2- What experience have you had with this builder? Pros and cons objectively????

Thanks all for your time :)

6 answers
Tuscany
Tuscany

Hi, I noticed when I posted my negative review they removed my sales rep name but if it’s a positive review then they keep the name included which is defiantly dodgy.

If you deal with them make sure you read everything and don’t get rushed. I’m currently in the process of getting charged an extra $1200 on top of my $1500 deposit even though my finance declined. I confirmed with my rep multiple times if I would get changed any more than my deposit if my finance declined and then now I have been sent another bill.

Job1
Job1

Hi, I have built with them and they were great..not problem at all..very helpful, price was competitive and the quality of the home is a lot better then some of the builders out there..

Mojy
Mojy

Thanks guys. Both opinions very helpful. Anyone else here who could kindly share their opinion?

Marc

Marcasked

Can anyone give me the full contact details for Ross??

2 answers
New Choice Homes
New Choice Homes N.New Choice Homes

Hi Marc, Ross no longer works for New Choice Homes. Can I help you or have have another consultant call you?.

Marc
Marc

Thats ok thanks someone else has kindly passed on his details.

Green

Greenasked

I read the review by Dan titled 'What a Disgusting NIGHTMARE!!! Minus Zero' published on Apr 06, 2016. Has anyone had similar bad experience with the same builder?

6 answers
Venus C
Venus C

Hi Jim
Our experience with New Choice Homes was nothing but excellent. We had no problems at all and have been totally satisfied with our house. All the staff were very helpful and professional and always kept us up to date with our build We have no hesitation in recommending them to build your house.

Dan
Dan

Oh Again NHC, What an accusation when we are in the Building Industry and my partner and I can see how disgusting and poor workmanship the work is, all just cut corners!!
you can explain Jim, how come the slab had structural cracks every everywhere in house, how come the mesh is not sitting at 3mm as per your Engineer but all are sitting at 10-20mm which a Cover Meter had proven??

Explain to Jim how come all the mortar are not at 10mm as per the BCA and they are all non-compliance??- photos doesn't lie

Exlplain to Jim How come the Brick pier that support your Roof is not filled in as per Your Engineer's Drawing and which I've sign on??- Photos doesn't lie

Explain to Jim how you end up cutting the wall as the pipe for the slab penetration is in the wrong location as my Engineer stated and myself as all the 3 pipes are in the wrong location and it is a structural issue??- photos doesn't lie

Explain to Jim how come the slab curled and doesn't sit on the slab at all and will never as the amount of sand that blew underneath the slab??- Photos doesn't lie

Explain to Jim how great you treat and value your clients who are paying thousand and thousand and you said to me incluidng a have a witness, You told me " I'm not building a 1 Million dollar house for me, you are a woman and you got no clue what you are talking, you better shut your mouth and get what your are given"??
But even the house cost $5, you will still be cashing up on that $5

Explain to Jim, how come all the light switches, GPO are most missing and not at the right locations as stated in Pre-start??

Explain to Jim how come the Timber in the roof( the Strut) are cracked and damaged??

Explain to Jim how come the Brick piers are falling off again after second time been done again?? photos doesn't lie

Explain to Jim how come there is around 500 chip bricks on the face bricks?? photos doesn't lie

At the end of the day, you are free to make your own decision!

Dan
Dan

Typing mistake: Cover meter says 10-20cm when your Engineer's says it should be sitting at 3cm

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