NextGen Strata (page 3 of 4)

Straight forward and to the point, helpful and pleasant service, as well as information from Hayley. Thank you very much.

Answered all emails promptly. Contacted us regarding mail containing Strata Levy notice that was incorrectly returned to their office. Professional work Hayley thanks

Very prompt and courteous service by Hayley. Being able to pay by EFT for certificates is a good option, not offered by all strata managers.

I felt that this company was on track after their disastrous predecessors. However, I have found this strata manager to be extremely rude, talks over the top of me, and has ignored my requests for work to be carried out on a significant issue. They are no better than the previous crowd so stay away.

I found Hayley to be very helpful. She responded to my emails quickly and was very informative in her reply. I look forward to working with her in the future.

Asheek Karan of next gen Strata manages our townhouses and he is very prompt and very professional. He made it very easy for us to do landscaping job in our backyard. I highly recommend Asheek and next gen Strata

We have used several strata companies in the past. The service Nextgen Strata has provided for our committee has been superb. I would like to personally thank Ash for his hard work, we are very grateful. There's no way we will be switching from Nextgen to another company, We're sticking with these guys!!

We have been using NextGen Strata for about 9 months and have found them to be very professional. On all occasions questions have been answered quickly and information is available accurately.

I have found Nextgen Strata just as bad as their previous name of Strata select. They don't reply to emails, when I have called either am told that they will call back (which they don't) or get fobbed off and nothing done. They have no record of anything that happened before they took over, or just don't look. They don't use tradesmen used by the property before but someone they probably get kick backs from and the tradesmen don't do the job they are employed to do. We had a tradesman due on 27 February, they turned up on 28th and did a few hours work, dis some more work on 3rd March and haven't returned to do the job. All emails have been ignored. Unhappy. Don't waste your time or money!

I gave 4 stars although the service from Nextgen Strata management has been a 5 star effort:( Always leave room for further improvement). From Dong the principle thru to Asheek (Ash) Strata Manager and not forgetting Hayley on the front desk/Admin this is a polished Team . Our Owners Committee are happy to have Nextgen on-board. Asheek listens and acts on our instructions whilst always willing to put his experience and understanding of a matter forward so correct outcomes are achieved. He will not let a committee flounder and charge headlong into making bad decisions.

Had last minute rush to raise a concern before unable to attend a general meeting and received prompt response and professional service.
Well done Ash!

This lot bought our strata plan from another business recently and held a meeting without our consent to change to this 'Next Gen', no notice, just the agenda being sent out. Unfortunately we were away and we have two owners that are not to switched on and they are telling us they were brow beaten into agreeing and signing. Not happy and now we are locked into a contract! I think we need to raise this with the Fair Trading as it all seems very underhanded.

Hayley Gorman was very friendly and provided me with all the information I needed without referring me to anyone else. Email reply to a further query was very prompt.

Thank you Hayley for your prompt attention to my request. It was greatly appreciated as was your clear communication regarding the request.

Hi
We have been dealing with Asheek at Next Gen Strata for nearly a year now and he has been prompt, helpful, informative, up to date and competent.

Have been dealing with Ash since a few months, he has been very prompt in response and helpful in problem-solving. He is an asset to NextGen Strata. Happy about the service provided by NextGen Strata.

I have been very happy in my dealings with NextGen Strata and specifically Ash who is quick to respond to queries and is very helpful solving problems.

Dealt with Hayley specifically, she was extremely helpful & very prompt with her responses. Would recommend this Strata as the staff seem very professional.

Management of our building was taken over by NextGen last year. After years of frustration they were like a breath of fresh air. Much love.

Recently I contacted Ash for assistance with a problem I needed some help with, Ash has been extremely helpful and accommodating. Very professional service. Thanks Ash.

Prior to Asheek becoming responsible for our strata scheme, we were continually not getting the expected/required level of support for our strata block. It was frustrating and unsatisfactory. However, since Asheek has come on board the situation has changed completely. Asheek is proactively managing our account, following up promptly with action where required and keeping the owners properly informed of all developments in a courteous and efficient manner. It is a pleasure to have Asheek as our strata manager. Best regards - Ian Mahon

Dong Li,
Many thanks for your valuable assistance.
You impressed me from our first meeting as someone who gets things done and understands strata management.
Very professional advise and assistance.

It is a pleasure to work with Ash . He gets everything done promptly. He's pleasant and polite easy to communicate with and a gentleman.

I am very pleased to advise that Ash, our Strata Manager, has at all times provided a prompt and courteous service. Nothing is too difficult for him! A great relief to those of us on the Committee of the Owners Corporation. Thank you Ash

A responsive and productive strata manager. Quick response time, attention to detail, professional and friendly service. Would recommend this strata manager.