I lodged a claim against a QBE policy, now owned by NIB, and after due process my claim was approved on March 24. I was told that the amount would be paid immediately into my bank account. I am yet to receive the money 1 month later. They do not respond to emails and phoning is impossible. I am now wondering whether they actually have the capacity to pay due to the number of claims they must now be processing and will I ever get it.

Paid for Comp Travel Ins part of package through Luxury Escapes... rang to say trip cancelled due to Vietnam Govt travel restrictions and Australian Govt restrictions so obviously couldn’t go 3 weeks before policy was due to start... so paid for cover with no offer of refund etc even though they had to cover me for nothing.. a disgraceful act bordering on a scam... wouldn’t touch them with a 10 foot pole.. should be investigated. I see they want to know where I travelled to but there is no Orion to say I didn’t travel but won’t let me submit so I put SE Asia but went nowhere

Bought an annual travel insurance for the family, made a lost baggage claim, did the necessary paperwork, and after a month and several rounds of emails, no one followed up with my claim.

Paid $3600+ but forced home because of virus travel restrictions.

Unlike IAG, is not offering prorata refunds (oreven credits), just keeping premiums for no coverage. At times like these, absolutely shameful.

NIB uses many names to flog its travel insurance. I bought through Suresave.

Suresave are trying to keep premiums for travel insurance for travel that is no longer possible due to pandemic which has in effect been voided by pandemic. They are carrying no risk for cancellation, illness from other causes, travel delays, lost luggage but want to keep the premium while not being at risk for any claim. This is unconscionable conduct.

I have been held qantas travel insurance for the past 10 years and never had such a bad experience as I have. We have booked an overseas trip over 8 months ago and Covid-19 was not known of then, called to ask about cancellation and was told that my policy is useless and does not cover covid-19 or any government regulations imposed on people. I have spent $600 on a worthless policy. Very bad service and no empathy. Will never insure with NIB again and very disappointed qantas has teamed up with them

Too easy to set up, thanks to Qantas (who I was relying on to deal with reputable operators) Holding on line for an extended time. So much for an operator being with me shortly. Not worth having.

Just found out not covered with the Corona virus. We paid $1800 for the premium, for my husband and myself. We now have to cancel our whole trip. We should be able to cancel NIB travel insurance as well because we are unable to use it or at least receive a credit for a future trip. NIB travel insurance are taking money for absolutely nothing.

I urge everyone to stay clear of this useless insurer. I recommend Cover more. Owing to border closure our holidays were just cancelled because of corona virus. They refused to even hear our case. Our Airlines agreed to full refund but these morons won't even speak to us. Friends of ours who use Cover More have just confirmed that they will be refunded. As for us we are now cancelling our Private Health with NIB too immediately.

I had a leading brand suitcase that cost hundreds of dollars, damaged whilst away, used twice.
My payout was 24.00 after claiming 350.00 - 20% depreciation less and 200.00 excess.
Receipts, long claim form and stat. dec.
First time moving away from SCTI NEVER AGAIN

Delayed process and finding excuses not to provide claim.
Bought additional flights tickets due to Coronavirus in China, then nib advised they won’t cover it because it is additional cost and wasn’t in the policy statement. What the hell?
Stay away from nib travel insurance!

Do not purchase insurance from this company, the customer service is absolutely rubbish and they will look for any reason not to pay a claim. My credit card details were stolen and money was withdrawn from my account. The card was scanned at an ATM machine and the details were used for a cash withdrawal in a different country. NIB called me and said as I still had my physical card they weren't stolen therefore the rejected they policy. What an absolute joke, this is the 2020 and virtual identity theft is everywhere. Do not go with this company, this is the worst experience I have ever had with a company. They should be investigated. If I could give 0, I would.

I had purchased the travel insurance product for a 5 week period for a trip to South America. In Brazil, I had credit card fraud for large amount and I contacted NIB for advise. There staff did not know if the product included fraud, they put me on hold for about 1 hour to read there own policy details. My claim has been with NIB for over 1 month and I have to send e-mails asking for updates. Do not purchase this product with NIB, the customer service (presumably based in Australia) is the worst contact centre I have ever dealt with and trust me, there are some bad companies out there...They underwrite QANTAS therefore stay away from QANTAS also (overpriced product and with poor NIB quality service).