NIB Travel Insurance International Comprehensive

First time using and never again
Waited over 2 months for claim to be actioned and that was after raising a formal complaint due to the extended delay.

The assessor did not consider all evidence provided so claim had to be resubmitted again.

We got our travel insurance policy with NIB via Qantas. Had an absolutely indisputable claim on that policy. They acknowledged receipt of my claim and promised to get back to me in a week. That's the last I heard from them, despite my prodding, until 2 months had passed and I had contacted the AFCA (pro tip: if you're buying NIB insurance, bookmark the AFCA website). NIB then informed me that they would be making a payment into my bank account "within 5 working days" (because internet banking is hard, right?). It's now over 2 weeks, and nothing.
5 positive reviews out of 62 - I should have come here before buying the policy.

Our travel agent recommended NIB as we needed an insurance that could be used over a couple of holidays through out the year, so it was expensive to begin with around $1700. Anyway, my son got sick in Canada with a virus and of course I followed not long after because I was looking after him. We both had to see doctors at different stages and needed medication. I submitted the claim when we returned and was advised by NIB on 21 July 2022 via email that it was received and a claim officer would be in contact with me by 4 August 22. No one made c...

● Policy terrible value.
● Policy designed to be unclaimable.
● Claim currently unresolved after 3 months.
● Only once, it was a 1 year policy costing over $3,000.
● Endorsed by Qantas should not be.
As Qantas platinum frequent fliers We naturally looked for recommend providers on their website before setting off on a long international trip. It was very important for us to have covid cover as part of the policy and with up to $5,000 combined cover for our family the NIB policy. While midway through our trip we contracted covid and got stu...

Denied claim by finding something in the small print. Basically no cover for theft unless you are holding the item at the time! Expensive and useless.

Claim submitted on 20th June and I am still waiting. Was contacted on 22 July to ask for another 10 day extension. Full of excuses no action. Their website says claims take 10 days.

My flights were cancelled by my airline and this is not covered through the policy. Hardly a comprehensive policy at all for the price I paid. In addition it took them 3 days to inform me of this. I’d strongly recommend not purchasing insurance through NIB. Waste of money and time.

Non existent 21 day cooling off period.
Tried to cancel straight after taking out policy after realising the third person was not eligible for cover on the policy.
Two weeks later I am still trying to get my money back despite cancelling BEFORE the policy began and the same day I took the policy.
They have the hide to say because they didn’t start processing my cancellation straight away,
I hadn’t cancelled before policy began.
I’m told it takes 5-10 days for them to assess a cancellation request and then another 5-10 business days to process the refund.
NIB representative Babita has been ignoring my text messages and emails.
Needless to say, they still have my money and my refund is nowhere in sight .
NEVER AGAIN!!!!!

I am currently backpacking with my partner and my parents insisted on NIB as they covered for covid. We began out trip and realised that 2 destinations had been left off our trip.
Upon checking in with NIB they said we had to make a whole new policy in order to add destinations. We did this and now the fun part, cancelling our previous policy. As we are already travelling we assumed they would just charge the first two weeks. It has now been OVER A MONTH. We have had little response to what feels like an endless stream of requests.
They t...

Just as borders were reopening, we booked our first overseas flight since covid and then of course got covid. We were surprised and impressed at how quick and easy it was to make a successful insurance claim.

I paid for the Essentials travel insurance for one month for a trip to Bali at a cost of $239.
During my trip I injured my quad/knee tendon.
Called to find out how I can get my cost covered and I was told I can get upfront payment when I visit the hospital depending what the doctor said, prior to my hospital visit I had two sessions with a physio in Bali who suspected I have torn a tendon in my quad and I need an MRI to see what damage I have done to proceed with treatment. The doctor at the hospital also suggested I get an MRI and next day, I...

I am writing this whilst still overseas recovering from a traumatic injury that required surgery and rehabilitation which I am still undergoing. I was forced to pay the upfront costs of my surgery, hospital stay and rehabilitation which cost me close to $20k AUD from my own pocket on top of what I have already had to pay for the policy itself. I have been promised time and time again that NIB will be refunding the money I have paid but as each deadline elapses I am left to chase up why they are not keeping to their end of the deal and await the...

It’s over 6 weeks now since I have submitted my claim on 8 February and have been advised it will take 10 working days to process. Every time I called to talk to my case officer,her excuse was “she will contact me tomorrow” or “I will send an email by end of the day of results”. She has never done that at all, such a liar.

I will contact office of fair trading/ACCC to discuss about unfair products/services and will never used any products from NIB insurance again.

Terrible!!

It is now nearly two months since I lodged my claim, they keep requesting for further information and it takes them 10 days to review each information and then make further requests and after that make even further requests. I don't understand why they cannot make the further information requests all at once.
I will not use them ever again.

They were required to respond to me by COB today and I have yet to recieve a response.

We got a quote for overseas travel insurance from NIB via the Qantas Travel Insurance Website and after speaking to someone from the Sales Department. The quote was for approx. $2,500 and noted that it was valid until 7 February 2022.
We attempted to pay on line on Saturday 5 February but the website said there was a problem with the links and we should contact the Company during business hours.
We did so mid-afternoon on 7 February after confirming verbally that the quote was valid until C.O.B that day. We were mid-way through confirmin...