Booked into hospital,sent account only to be rejected. Have to be inpatient for this mob to allow claim. If this is so why is it ok to claim for dentist, thats not inpatient. Policy is rubbish. Shame cant have no stars!

I am heading into hospital only to get call telling me that Nib only pays $220 and other funds pay $440 on the anaesthetic fee. Plus also play less on other product . Which u don't know till u have to uses it. Out pocket myself over $400 not counting $1500 for the doctor. And that not counting $500 excess which I had just paid for something that didn't fix my problem . I am silver plus No wonder people leaving health insurance.

Raised a claim for a cancelled flight, nib conveniently rejected the claim, I questioned the outcome, no one cared to even effing reply.That is the standard of customer service you can expect from these guys.

I understand an insurance denying your claim, but their policy clearly stated I can question their decision within 14 working days and I did the same. And despite my email, they chose to keep their mouth shut. But when it comes to pushing you to buy a product they will call you a million times because as I said, all they care about is getting your money!

Do not go with NIB for Corneal Transplant they are the worst for out of pocket expenses. A little cheaper to join but you pay up at bill time. Check with other providers before choosing what sounds the cheaper option.

easy to set up and claim through the app. payments made quickly and no hassles 12 months. the staff couldn't be more helpful when I have had to deal with them

Sent in a request for a pre approval, heard absolutely nothing except automated text saying they had high volumes, i.e. understaffed. Not what you expect at $300 per month. Not going to bother giving them a chance. In fact received a customer survey a week after I submitted the claim asking how my claim experience was... What experience I am still waiting!!

Even though the insurance was cheap it wasnt good.
The claim process was difficult. I injured myself overseas and upon return required surgery and time off work. Absolutely no cover for that. I would not reccomend NIB.

I have claimed in June, now its September more than 4 months and still waiting for response and if i call them they just want 7-10 business days every time and i complained about it too but no one responded on that. Now they are saying its been assessed and they don't know anything about my claim. I would never recommend anyone.

Sky rocketing premiums and ZERO service.Useless service.
Sorry to say your retail team in Canberra is bunch of clowns who dont know even answer the basic question.
Good bye NIB.Poor offers in the market.

Save your money don’t waste it on Nib travel insurance. The fine print is very fine and won’t benefit you in any form of travel delay.
18 hours delayed yet doesn’t meet requirements??

I have been happy enough with the health insurance policy I have.
But lately I'm getting mail and phone calls trying to get me to sign up for life insurance.
I will never accept unsolicited offers like this, and if it happens again I'll be cancelling the existing policy too.

cheaper compared to others. You will get service for what you paid for. Was very easy to set up and claim lodging options are good. Will definitely recommend to people looking for cheaper option.

Nib customer service is good and ready to help you. I was charged extra fees for a dental treatment because I was misinformed by one of the representative so the next time I called the manager happily credited back the extra amount and adjusted that into my premium. As a result it restores my faith into the company and I’m thinking of going for another product with them soon.
Both me and my wife have nib cover and we are happy with them. I think it’s customers duty to be informed before going for medical treatments to be better informed.

I just switched to Westfund (not for profit) today after being with NIB for 5 years. I have no complaints with the service that I received from NIB, which worked well for me. However, I am disgusted with the opinions coming from NIB senior management at the moment, especially the ignorant comments on Americanising our more fair and equitable public health system. 1 year ago, NIB announced a net profit of $133.5 million for the 2018 financial year – an 11.1 per cent increase from the previous year. Their premiums have risen substantially on an annual basis for the past 5 years. They are not passing along their profits as savings to their customers. They definitely are not struggling with the current community rating system....

We have been NIB customers for not even a week and the service has already been horrific! I would not recommend NIB to anyone. Get with the picture, it's 2022 my partner does not have to give me authority to speak with you about our policy.