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Nissan Dealers (page 2 of 11)
MaureenHunter Region, NSW
- 3 reviews
Good car, shame about the sat nav
Bought our Nissan Pulsar Ti in 2014. Nice car, but, have had problems with the sat nav from start. It wasn’t even up to date when we got it so they gave us an update, but no, it wasn’t. Have had it 4 1/2 years and still have to pay nearly $1000 to get an upgrade. Took it for a service a couple of weeks ago which came with a free upgrade, they said we already had the upgrade, what the? Not happy. No Sat nav at the moment. I use the phone, at least with it we don’t have to pay for upgrades. My husband can’t use a mobile so unless I’m with him he doesn’t have this advantage.
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Stay away from that place. They will rip you off!!
Don’t trust them ... they have offered me 3years free servicewoth my new car and then after I payd for it told me that they never offered that to me! Don’t trust them’
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mjislam302
- 2 reviews
Nissan X-Trail STL
A big thank you to Total Nissan, Cannington, Perth. We are extremely happy with our purchase, apart from the stains on the seats from the interior protective coating, which Bruce Johnson organised to get fixed at my home, which was a big help. A big thank you to Bruce as well for his customer service both before and after sales. It goes a long way. Keep it up!
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Jerrysydney
- 5 reviews
- 3 likes
Beware of Sutherland Nissan
Be very aware of Nissan Sutherland
Went to Nissan Sutherland to buy a new vehicle to better ourselves financially. We explained to the new car sales manager our situation, he promised the world and was somewhat pushy to get our business. After a while we were given figures with a 30 percent ballon which we were happy with. The new car sales manager said he had 1 car left in stock in the colour of our choice and we had to leave a deposit or it would be sold as the Nissan X-Trails are very popular. To cut a long story short, we left $500 deposit ...Read more
when they badgered us for $1000. 2 days went by, we heard nothing from them. I decided to go to the dealer to confirm figures and was given a figure of $130 more per month than originally quoted to make the sale. After a while of going back and forth, they came close to the figure with an increased balloon on 40%. Went to the new car sales manager, told him i found it cheaper elsewhere and to cancel the deal. Straight away he started abusing me, threatening me with debt collectors if i did not agree to pay the 5 % cancelation fee and i would lose my deposit also, at that moment he said my finance was approved (I never heard anything to do finance approval prior to that) I challenged him to show me paperwork of my finance approval and his answer was "I dont have to show you anything". He sent threatening emails to my partner stating that he will not release us from the sale. When i called him to speak to the dealer principle of Nissan Sutherland to sort this out, his response was "He doesn't have time for you, thats why I am the manager and you have to deal with me". In my 35 years of buying vehicles from various dealerships, I have never been treated so disrespectfully by anyone. They have zero customer service, even Nissan Australia did not want to get involved and passed the buck back to the dealership, stating that they only deal with vehicle issues. In my opinion, this has to be rectified by Nissan Australia. I would not recommend them, if they were the last dealership on Earth. They mislead you just to sign you up then dont care what happens next. I feel like Nissan Sutherland are actually robbing us for not refunding our deposit. They never even had the car on the lot when i went to cancel. I would understand if they got the car in and did pre delivery but the car was not even at the dealership. I have questioned other dealerships and they all said they have never kept anyone deposit or pursued the 5% in a similar situation. Beware of Nissan Sutherland.
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Linda
- 2 reviews
Customer Service
Recently had the 2nd service on my Nissan and want to commend the staff on their professionalism and courtesy. What a pleasure to walk into a work environment that has such a happy feel to it.
Nice clean waiting area - TV, coffee machine, newspapers provided.
Friendly staff all round. Car washed and vacuumed after service and follow up satisfaction call.
Pleasure doing business with you.
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Darryl YannerCentral Highlands and Goldfields, VIC
- 2 reviews
Service without oil never again Neil Beer Seymour Nissan.
OK, so we bought a Nissan Xtrail TL diesel a few months ago and it was due for the 10,000km service. We had discussed having a log book service with a local mechanic but I thought we should at least try to stick with Nissan for the first few services as they should know what issues to look for.
Long story short, it went in Monday. Tuesday morning, the oil light came on. My wife was driving and checked the oil. It was extremely low, and BLACK. She called Neil Beer Nissan Seymour and was told "no we changed the oil" but bring it back tomorrow (...Read more
how convenient). I checked the oil Wednesday morning and indeed it was basically empty and black. Dropped up to Seymour Nissan yesterday and the guy from the service desk came out to check. Would you believe he didn't even know where to check, as the dipstick is attached under the oil cap in the this model and my wife had to show him where it was. He said they would top it up. My wife said she wanted it checked and left it with them. He said they would check it out to "keep her happy, but black oil happens in Diesels" (perhaps, but not the next day; and not after travelling a total of 50kms) Picked the car up last night and no explanation about what had happened or not happened. We won't be back to Neil Beer Nisan Seymour for a service, nor will I consider them for the purchase of our next vehicle. Some lessons in customer service are needed here....Similar opinion? Write a review on ieatwords.com.au!
Nissan bad service
Last year tell us free service
This’s 2022 change me $224 f.....
Last time not fill up water clean. Window
Report any nose still same. May be oil no check as well no more
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JaySydney, NSW
Extremely poor customer service!! Castle Hill Nissan
Poor customer service and accountability, after diagnosing the issue with our Xtrail - I spoke with Trent on the phone whom told me it was an issue with a faulty fuel filter that was only installed the week prior. I told them to proceed with the replacement but keep the old one so we can be refunded $120.00 from other manufacturer + labour $180.00, I again reiterated this on the phone when we couldn't collect the car that day.
My wife went to pick up the car the next morning and apparently fuel filter has been thrown out and bins collected......Read more
.so a $320.00 has now cost us circa $600.00 as we cannot reclaim the previous labour or product costs and have no evidence of a faulty fuel filter as its conveniently be thrown out by Nissan. I've tried to contact and work out how to recoup costs but they have washed their hands of it.Similar opinion? Write a review on ieatwords.com.au!
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4.1(29)MimajanePerth, WA
- 2 reviews
Midland Nissan dealership was great
We went through Midland Nissan for our new car, the sales agent Kiaren was fantastic. He was not pushy, gave us choices in our budget and allowed us to take our time before we purchased. At no time was he or his manager over the top, they gave us a great deal when purchasing and we hope to back there in the future for another car.
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Absolutely Appalling Customer Service
Nissan Customer Service is the most terrible customer service department I have ever come across.
After the front drive shaft came apart from the transfer case which caused the tail shaft to slap against the outside of the transfer case and smash the transfer case into pieces on a NP300 Navara 4 year old car, we have been denied a goodwill warranty claim.
We had just taken off from a set of lights when the above occurred... lucky to be going 10kms/hr.
We have been provided NO explanation as to how this could be a consumer issue, NO explanatio...Read more
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MouseSydney, NSW
- 12 reviews
Nissan GPS - Waste of time and money
The latest Nissan GPS software in my Nissan XTrail continues to be very unreliable. I understand I have the latest available Nissan GPS software for my Nissan XTrail - updated a couple of months ago (early to mid 2022). This system continues to disappoint. On Saturday 15/6/2019 I requested directions from Berowra to Primrose Park Young St Cremorne - Please note - both these locations are on the north side of Sydney Harbour. The (less then competent) Nissan GPS system took me onto the wrong Warringah Freeway lane - Forcing me to incorrectly driv...Read more
e across to the south side of the Harbour Bridge. Wasting considerable time and incurring unnecessary tolls. (Out of interest) I left the Nissan GPS directions ON, and drove under my own directions to where I wanted to get to (ignoring the Nissan GPS). When I arrived at Primrose Park, the Nissan GPS (proudly) announced "you have arrived at your location. I had the same problem with the Nissan GPS on the way home - when the system again suggested I travel SOUTH across the Harbour Bridge to get from Cremorne to Berowra (I ignored the Nissan GPS suggestions). About half way home, the Nissan GPS decided to work correctly and commenced providing correct directions. I contacted Nissan Australia today (17/6/2019)- The fellow identified to me that there must be something wrong with my Nissan GPS settings - To which I identified "If my Nissan GPS Setting have been incorrectly set, I fail to understand how No Tolls, or not the shortest route could possible result in the silly Nissan GPS directions. The fellow from Nissan Australia did not appear particularly interested in my concerns - Identifying he accepted my logic, could not explain what went wrong, and that he cannot help me. As suggested by the Nissan Customer Service Fellow - I reconfirmed the Setting on my Nissan GPS - everything appears OK to me. The Nissan Australia Customer Service Fellow went on to suggest I contact a Nissan Dealer. I have found the Nissan GPS no where near as good as the GPS system in my Mazda 3 or Google Maps. (My second car is a Mazda 3 - Mazda Australia have been great to deal with, my Mazda 3 including the Mazda GPS system is very good).Similar opinion? Write a review on ieatwords.com.au!
Terrible customer service Springwood Nissan
Took my 2007 Navara in for a stalls when cold. Was told the timing chain stretched and would need to be replaced. ($4800.00). I opted to pay the diagnostic fee of ($140.00). What I did get for my $140.00 was my vehicle back with a radio that does not play anymore. Checking around other garages can do the same repairs for half the price. I would not recommend
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VicHunter Region, NSW
- 2 reviews
Stay away from Nissan Cardiff NSW
Purchased a new Qashqai ti in Newcastle (NSW) at Cardiff in Feb 2022. Greatest liars ever.
First, they did not bother to inform that to use their finances services I needed to pay $900 in commission to them. I only found out the day I went to pick up the car with my family. It was too late. Even the finance company charged me only $400 for processing and managing the application. Nissan Cardiff literally received $900 just to walk 100m to the finance office, introduce me and leave the paper work to them. What a rip of!
I noticed after only one ...Read more
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Oshe
- 16 reviews
- 2 likes
professional liars and penny pinchers
Untrustworthy people, Cam, Brett/Brad and the business manager Ali, bunch of thugs.
I was told there was no damage in or out the car, there was scratches all over the back of one of the seats.
Ali send a quote I didn't sign for with overpriced extras to my finance company in the desperate hope the unsigned quote would get accepted and they'd make an extra couple of hundred dollars.
Cam told me the paperwork was all arranged, and when I drove half way to Midland from the other side of town, they call that it's all of a sudden not arranged and...Read more
they need proof of payment. It shows that when you're ripping people off for a living, you obviously think people try to do the same and give you fake payment confirmation paper work, even though I went through a massive finance company who used their official email address.Similar opinion? Write a review on ieatwords.com.au!
Keji
- 3 reviews
Dreadful service - botched transmission
I had my car serviced at Westpoint Nissan, Moggill Road Indooroopilly in on 27 February 2022 (major service including spark plugs) and when I drove out of the workshop my car felt like it had not been serviced at all. It lacked power, felt rough and the transmission shuddered (sort of slipped gears). I emailed that night to advise and request a manager get back to me. I received no reply. I had to follow up by phone several times before they suggested I bring it in and have it checked over again. Their male receptionist can be quite defensive a...Read more
nd is basically unhelpful except on one occasion when he organised a loan car. The transmission became worse over the days/weeks and eventually after considerable time and testing they replaced the entire transmission free of charge. However, the new transmission shuddered as well when driven. I phoned and requested a mechanic phone me back so I can ask him directly about what I was experiencing in the car. I received no return calls from anyone. I had to keep chasing them and no one could really assist me in working out why this had happened since that service. My car has been back about 6 times with the same problems and it is still not fixed. On the second last time they had my car, they noted an issue that was not performed correctly in the original service when the spark plugs were replaced which caused air to leak in. During a phone call today the Manager admitted they had reset the car's computer in the original service and that they should not have done this as it has caused the problems i've experienced with the transmission and that they had learnt their lesson and would never do this again but they didn't know this at the time. When I pressed them on this issue, they backtracked and stated resetting the computer system was standard procedure?? It has been the **worst servicing experience** of my entire life and my car is still not fixed and they are refusing to refund the cost of the original service based on the fact that they believe their service has been exemplary and in replacing the transmission they've basically done enough. However, their original service caused the problems with the transmission. I am out of pocket nearly $1000 AND have a car with a transmission that is not working properly which will cost me money to have fixed by a reputable service. Dealing with this has been stressful and I am very worried my car is absolutely ruined.Similar opinion? Write a review on ieatwords.com.au!
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AngelaNortheast, VIC
- 4 reviews
One brilliant and one dodgy!
The dealer/service centre in Wodonga told me that my Juke needed my suspension fixed immediately- it was coded as red on the service report. I asked for details and a quote. Only sketchy information provided and lots of mumbling and prevarication as I asked for more detail. As I had not experienced any issues with the suspension I decided to wait until my next service in Wangaratta at the dealership. I asked them to check my suspension. Lo and behold- nothing wrong with it. An honest dealership! Do not trust McRae Motors in Wodonga!
I took my i...Read more
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Boo freedom!!!Greater Melbourne (Outer), VIC
Get a second opinion
Would be zero stars if I could.
Had our car serviced and was not running properly after. They tried to say that after 4 years and 80000 km it needed a new engine! $15,000. Got a second opinion. Needed new spark plugs cost $200. So very disappointed that after years of being a loyal customer, owning 5 Nissan vehicles I feel like I was being scammed by these rude staff.My relationship with this company is over. Caution if major repairs are recommended get a second opinion.
This review will be posted on every review website I can find.
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TigerstellGreater Melbourne (Metropolitan), VIC
- 2 reviews
- 1 like
Nissan unwilling to take Blame
Purchased a brand new 2013 Nissan Pathfinder in early 2014 from Essendon Nissan. BIGGEST MISTAKE - 5 years later I am on my fourth Transmission (CVT) and 5th Repair. The last issue had the accelerator not kicking in whilst I was on an incline and I was left fearing for my life, this happened a number of times and funnily enough in the week that my service was booked. The service found that I would require a new Transmission. Nissan kindly informed me 11 days after my email through their customer care team that the 5th repair is not deemed a tr...Read more
ansmission fault because it was a Valve body repair, the valve body forms part of the transmission does it not?? Any repair that is deemed a major fault should have triggered a replacement or refund, but not according to Nissan.. Nissan knew about this fault when selling and failed to disclose it. This has been ongoing for 5 years and now my patience is done. The stress that this company has put me under cannot be described. Please Please do not Purchase a CVT related Vehicle from Nissan. Nissan shame on you.Similar opinion? Write a review on ieatwords.com.au!
PrashantSouth East Queensland, QLD
- 2 reviews
- 1 like
Buyer Beware. Springwood Nissan Horrible Service Department.
If I could give Springwood Nissan zero stars I would. Springwood Nissan has an extremely unprofessional after Sales Service Department. The service advisor (I think his name is Daniel) has two answers for every situation. Unfortunately, we don't know and can't do it or I have to ask my boss and he doesn't know and can't do it. No one seems to know what's going on with my car. I had a check engine light illuminated suddenly after two months from my last log book service at Springwood Nissan Service & Parts and the car became unoperational.
My ...Read more
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MeagreGreater Melbourne (Outer), VIC
- 3 reviews
- 1 like
Want To Buy A One-Year-Old Brand New Car? Go To Ringwood Nissan.
I have just picked up my new Nissan Qashqai from Ringwood Nissan just a few hours ago. It is a 2018 run-out deal and I was happy with the deal I got. But there was a surprise waiting for me.
As I write it is April 2022 and I have discovered that the car they gave me was built in April 2018. The car is twelve months old, a full year.
It would not be an unreasonable expectation that a “run-out” deal of last year’s cars at Ringwood Nissan or any other “big” dealer for that matter would include cars that were built towards the end of the year. ...Read more
Say for example, November and December build dates. Maybe October at the very earliest. A car, a full year old, should not be sold as a new car to customer who has come in to buy a new car. And I signed-up to buy a new car. It should instead be sold as a “Demo.” Dealers have plenty of demos so they are quite comfortable selling them. The car itself is coated in a decent layer of dust under the bonnet and in all the crevices and the rubber runner strips on the roof look quite weathered, the brake rotors are quite rusty and noisy and that new-car smell has gone :( replaced by a strong smell of plastic polish (ArmorAll or similar) that has been used to spruce-up the inside. There are also other considerations…Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Paula M.asked
Anyone been done wrong by by Nissan Neil Beer?
Also did not receive original tyres/ rims or suspension back because you paid full price for others to be put on. And to top it off charged full price for a suspension kit not installed in the car?
No answers
Tigerstellasked
why is Nissan allowed to get away with the bad way in which they treat customers with legitimate issues. aren't these reviews enough to spark some legal fall back? They are happy to take your money but when dangerous issues occur in the vehicle they have no real care factor. CVTs are putting peoples lives in danger and they still repair but the problems come back.
1 answer
I thought same and still, there is no response from Nissan. God knows what is wrong with my car and when they going to fix it.
angelasked
I Got my Nissan Quashqai on March 2015.
There is peel off of Colour in the front of my vehicle and inside at the doors too. we went to Liverpool Nissan. they Clicked photo and send it to the main office. we got a call saying that since the warranty has expired and we need to pay for that one after having certain discount.
I have one question to them its been 3 years 5 months that we have purchased, is Nissans quality that cheap that its colour tears apart not even riding 4 years? If any customer wants photos please email me at [email removed]
I am highly disappointed with Nissan and would request all new buyers to rethink about buying Nissan.
I have recently done servicing for 80000km and paid $436. Nothing has changed. No smoothness nothing. I dont know why we were charged that much and they said for 80000km there will be special servicing? Is this the servicing that they referred?
I would like to request all new customers to rethink before buying Nissan product.
No answers
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