Terrible experience! beside their excessively high price, the staff is not friendly, rude and impolite. They basically don't want to work. They refused to check a fuel consumption issue in a very impolite manner.

The rest of the story:

I provided a 1 out of 10 feedback at the agency's feedback website while I was still sitting there. I found someone who introduced himself as the principal of the agency. He told me he doesn't accept my feedback and asked me to change it or take my car and leave!!

So basically this is how they get their feedba...Read more

My Overall experience with Frankston Nissan was fantastic and stress free. The Sales Manager Martyn has made this great experience that needed to talk about it. He has offered to us the greatest deal of offer that was already made by another Nissan Dealership in Berwick and that's was it. The deal was made. The whole team were exceptional and very courteous. Martyn assisted us during the whole process and he made sure that we were taken good care by his team. He provide us with the best sales experience ever and he valued our loyalty to Nissan ...Read more

Dodgy business practice !!! Please stay away from them !!!
Went for the service of my Nissan. Michael called and mentioned front and rear wiper failed water test and not Nissan genuine. I asked for it to be replaced and he mentioned front wipers are not in store and need to be ordered. I paid upfront and called back a week later, they said it’s not in yet. I called again today and they said it’s already replaced during service. I went there and showed them the receipt mentioning part not in store and ordered for the customer. They still didn’t...Read more

I took my 2005 Patrol in to get the Drivers door locking mechanism fixed as it was not opening or locking. Could not get the door open and the parts alone cost $580. I was charged $1010 including parts and they told me that the inside door handle locking switch was broken and would not work and to fix it it will cost me an extra $380. I said no way am I spending anymore money on this door. As I am pretty handy with my hands I decided to pull the door apart and have a look for myself to see what the problem was. I found that the door handle had ...Read more

I bought in 2016 at Werribee Nissan with 3 years warranty, 35,810 km done which is quite new.
The problem is there is oil sweat on the engine pan. When I took it for my regular service it showed minor oil leak around timing cover they just washed it and they told me to inspect it the next service but still the problem is there. I just took it before the service due to check it again because it’s not normal to see this kind of problem for quite new brand new car. They said already did inspections and taken photo’s sent to Nissan techline and th...Read more

November 2018, after negotiations with thei salesperson who verbally confirmed FREE 3 scheduled SERVICES when I purchase a brand new Nissan Qashqai STL 2018 model. 2 days before I picked up, my partner was admitted to hospital where she stayed for 5 weeks.
I didn't check the contract, trusting that the salesperson was honest. After all I had no reason to think otherwise. Also I was overwhelmed with my partner's situation.
Yesterday November 26th 2022 I brought my car to the first scheduled service. Thinking that it will be my first promised F...Read more

Seriously bad customer service skills with the service department. Attended before towing a caravan with my children as an independent mechanic advised that the left front shock was blown after only 30,000 km's. Attended the service department to make sure it was safe to tow, to be told "Yeah its fine to tow a caravan". The service department "Rob" did not even look at the car or get off his chair. Not knowing much about cars we have taken our children on holidays towing a large caravan. Attended a local mechanic after wards to have the tyres ...Read more

At the 2022 EOFY sales I purchased a 3 year old Qashqai Ti from Eagers Nissan Kedron.
The purchase process was great. Good price and payment easily sorted. ( we paid cash)
At the same time we were offered a three year extended manufacturers warrantee which we thought would be a good idea. We paid in full for the stated price of $1490.
That was the last contact we had with them.
We rang and emailed Kedron several times requesting a receipt and paperwork for the warranty. Every single time they promised to get back to us straight away. They never...Read more

My partner Bought a 2018 Nissan Nivara late Jan early Feb this year from an Alan mance dealer, the car started to appear with white paint flaking off of the front bar not even 4 weeks after buying it, Alan mance was contacted as soon as this started happening we were asked to bring the car down and we did, they said they would look into it and that was it, my partner kept calling them over the months and still nothing was done, my partner decided to go down in person and that’s when they took photos of the paint flaking which was much worse fro...Read more

Be very aware of Nissan Sutherland
Went to Nissan Sutherland to buy a new vehicle to better ourselves financially. We explained to the new car sales manager our situation, he promised the world and was somewhat pushy to get our business. After a while we were given figures with a 30 percent ballon which we were happy with. The new car sales manager said he had 1 car left in stock in the colour of our choice and we had to leave a deposit or it would be sold as the Nissan X-Trails are very popular. To cut a long story short, we left $500 deposit ...Read more