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Paul MakinSouthern and Hills, SA
- Verified customer
Well done you guys
Our journey with Oakford sprang from a chance discussion with a tradie neighbour. When asked the merits of various builders and in response to a request for a recommendation, he unequivocally named Oakford as his preferred building company. When asked the basis of his recommendation, he responded with the advice that Oakford pay properly, pay on time, and treat their subbies, supervisors and customers with a level of respect that is not always apparent with some. As a consequence, he explained, subbies prefer to work with Oakford and so they...Read more
have managed to weed out any who cannot, do not, or will not comply with Oakford’s standards. The same applies to the supervisors. In consequence they have a well-motivated and stable workforce where the wheat has been sorted from the chaff. Our experience has borne that out. This has been our third total construct and we have also had two lots of additions. So we were well aware of potential issues. This has been the least complicated experience of the lot. From the initial sales enquiries, through the planning stages and ultimately the construction phase, nothing has appeared to be a problem. (A great change from a previous attempt with a builder who “is very leafy and grows near the water”. On that encounter it seemed that they wanted to build their house, not our home. The first disagreement came within ten minutes of our first meeting.) Not so with Oakford. Whenever we had questions queries or requirements, they were accommodated with a minimum of fuss. In only one instance did I have need to reject work of a subbie, (service trench inappropriately positioned). Our concern was acknowledged and rectified within 3 days. Our son, who has a building licence, kept a close eye on the work as it progressed, and expressed considerable praise for the work of the trades and especially the co-ordination prowess of our supervisor. From the time that dirt was cut until we took possession, the project flowed smoothly. About three months out we were given a completion date, and that was the day we had our final inspection. Well done David. As a cynical and hypercritical consumer, having now been in our home for a month, we have discovered nothing in the build quality with which we are unhappy. Without reservation I have no qualms about recommending Oakford as a builder worthy of consideration, for the construction of your new home.1 comment
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Tony AgiusSouthern and Hills, SA
- 2 reviews
- Verified customer
Building Excellence
Signed contract in May, received keys today! We lived in a larger Oakford home and decided to downsize. We chose Oakford for our new house as we were impressed with the quality of our previous home. A quality home at a competitive price with the highest building craftsmanship. Everyone at Oakford from Ron-sales, Juliette-selections, Megan-contracts and Neil the building supervisor exceptional. Ron answered all our initial questions and concerns professionally and friendly. Neil was excellent to deal with and answered any questions during the b...Read more
uilding process and his was communication timely and concise. The trade staff were friendly and helpful. A quality home finished 2 weeks early! We feel like it was family building our house as for eg trades would wave to us when drove by, Ron would stop and chat with us, it was also obvious that excellent service continued after contract signing. Absolutely no issues, completed at contracted price. Oakford building excellence! We love our home.2 comments
Oakford H.Oakford Homes
Hi Tony
Thank you for posting such a fantastic review after building your second home with us. We are always glad to hear when our customers have had such a positive building experience. ... Read more
We will certainly pass your kind comments onto those staff members you have mentioned. We hope you enjoy many happy memories in your new Oakford Home. Oakford HomesThank you and we will certainly do our best to enjoy our new home for years to come.
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- Verified customer
Started off great but unfortunately the process was not enjoyable at all.
The consultation process was fantastic, I could not fault [name removed] and the build itself was quick but I have nothing positive to say about the site supervisor and what happened during the build or handover. The site supervisor breached my confidentiality by sharing personal details regarding my payments with my grandparents making them feel extremely uncomfortable and preventing them from returning to the site as they were driving and walking through my block frequently before this incident. When I raised the matter with Oakford they stat...Read more
ed the site supervisor believed it was my father, this still does not excuse him almost "harassing" them about why I had not made the payment and claiming I was behind in my payments when in fact the gutter was poorly done and I refused to complete the payment until it was fixed. Why they thought it would be appropriate to discuss my personal matters with anyone on site which was not the home owner is beyond me and not appropriate. The site supervisor cancelled and changed meetings, he cancelled my 5:15 appointment at 5 then telling me he was on Annual Leave for over a week and could no longer book any after hour meetings (funny enough the following week when he wanted my final cheque he could meet me at 6:30). The house was not cleaned upon hand over and has since been cleaned however is still dirty, little things like the storm water as cement dried in it, the bathroom floors were not mopped, windows still have texta marks on them and the floors has what seems to be glue on them. I have found a chip in the floor that someone has attempted to cover with putty. When raising issues with the supervisor the response is poor and it is not followed up. On the day I collected my keys, there was absolutely no congratulations or anything at all, and then I have since had a friend build with Oakford and she received a hamper, it really makes you feel poorly treated when Oakford pick which clients they give hamper to. I am extremely disappointed with the whole process and have felt like all Oakford cared about was getting their money with little respect for their clients which was extremely disappointing for a first home owner who was really excited to buy and build their first home. Unfortunately this is just the start of the issues I have dealt with which I believe did not need to occur and could be easily rectified but attitudes and laziness has made everything more difficult and the process has now been awful.1 comment
Oakford H.Oakford Homes
Hi Priscilla,
Thank you for your feedback.... Read more
Great to hear the consultation process was fantastic! From time to time our supervisors do run out of hampers especially if they have numerous handovers around the same time. When the supervisor is next in our head office he will collect additional hampers then will organise a delivery. This is quite a unique situation regarding your progress payments as it is extremely unusual for our site supervisors to discuss these in front of family members however, we will make contact with you to discuss this further. Regards Oakford HomesSimilar opinion? Write a review on ieatwords.com.au!
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BobSouthern and Hills, SA
- 3 reviews
- Verified customer
Excellent build and great service
Built with Oakford on our own block of land, using their design. The whole process was excellent and we were able to watch the home being constructed and speak with the various trades - all professional and taking pride in their work. Following hand-over, every minor defect was attended to promptly. There were no surprises or hidden costs, everything was documented and we have a beautiful home. Special thanks to Ron (sales), Juliette (selections) and Neil (supervior). No hesitation in recommending to anyone looking to build a new home.
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Michelle M.Metropolitan Adelaide, SA
- Verified customer
Oakfords have fixed my bricks
After consultations with Oakford management, they have fixed & replaced my cracked bricks & mortar in a very timely manner at no cost to me. Thanks to Tom & his team! Great service & much appreciated!
1 comment
Oakford H.Oakford Homes
Hi Michelle
Thank you for your review. We are pleased to hear you were happy with our follow up service. ... Read more
We hope you enjoy many more years in your Oakford Home as you have done for the last 17 years. Regards Oakford HomesSimilar opinion? Write a review on ieatwords.com.au!
SaschaMetropolitan Adelaide, SA
- 2 reviews
- 3 likes
- Verified customer
Committed to client concerns
Although we are disappointed with the kitchen and means we need to find our own Kitchen/Cabinetry provider to fix at our cost, Oakford listened objectively to our concerns to try and resolve where they could. Unfortunately have been let down by their kitchen contractors.
At this point the Site Supervisor has been excellent and probably one of the best out of the last 3 construction projects we have done with other builders. We have been impressed also with the sales consultant and senior manager.
So far Oakford seems committed to have goo...Read more
d outcomes for their clients. Just wish they had a different kitchen/cabinetry company to deal with. We have the rest of the house yet to finish and we hope that the rest of the house can be completed to a high level finish.1 comment
Oakford H.Oakford Homes
Dear Sascha
Thank you for your review. We are glad to hear your experience with your site supervisor and sales consultant were awesome and have taken your other comments on board. ... Read more
However, we are disappointed to hear of your experience with our cabinet makers, albeit surprised, as feedback has always been very positive. As your home is still in the construction stage, we will endeavor to work towards a mutually satisfactory outcome with you. Kind regards Oakford HomesSimilar opinion? Write a review on ieatwords.com.au!
DavidMetropolitan Adelaide, SA
- Verified customer
Excellent Builder
We wanted a custom home with numerous changes to a standard design. We chose Oakford Homes because they offered that service and others had reported good outcomes. We were delighted with the whole process, from initial design, through council approval, then construction and final completion. The house was completed on-time and on-budget. The building supervisor paid close attention to detail and was a pleasure to deal with. We encountered some minor issues which Oakford resolved to our satisfaction. We would certainly recommend Oakford to others considering building a home.
1 comment
Oakford H.Oakford Homes
Hi David
Thank you for posting a review and your subsequent recommendation. We are thrilled to hear that you are happy with your new home and the building process you experienced with us.
As you can... Read more
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Tony RMetropolitan Adelaide, SA
- Verified customer
Fantastic Builder - Broke the stereotype for us
Oakford took over our build after the Homestead bankruptcy debacle, and I have to say it was a blessing in disguise.
Oakford's customer service is amazing, they are well organised, thorough and build a quality home that we are very proud of.
In addition to this, their post construction support has been second to none, attending to any issues that we have raised without a question. Our 3 month maintenance list was completed in full, and they were there to ensure we were happy. We did not expect to get this support and have to say that Oakford turned our biggest nightmare into a distant memory.
Not a bad word to say.
Thanks guys!
1 comment
Oakford H.Oakford Homes
Hi Tony
Thank you for your post.
... Read more
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The reviewer stated that an incentive was offered for this review
MinemiMetropolitan Adelaide, SA
- Verified customer
My cracked bricks!
I would like to express my disappointment with Oakford Homes. I love my Oakford home, well I did until the outside brickwork started to crack.
Their 25 year Structural Warranty led me to believe that the damage would be repaired! After numerous emails & without coming out to see the damage, I have been advised that clause 23.1 covers the builder "we do not have to fix any problem caused by abuse, wear & tear, normal shrinkage or movement" & I have been told by their "client liaison officer" that Oakford Homes will not provide any assistance wi...Read more
2 comments
Oakford H.Oakford Homes
Dear Minemi
I am very sorry to hear of your disappointment with Oakford Homes.
Quality and Customer Service are very important to me.... Read more
Oakford H.Oakford Homes
Hi Michelle
Thank you for your subsequent Review regarding your fixed cracked bricks. We are glad to hear that the situation has been rectified and you can continue to enjoy your Oakford Home.
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AliMetropolitan Adelaide, SA
- Verified customer
Fantastic house build experience.
Right from the initial saleswoman to the end building supervisor building our new home with Oakford was a great customer experience. Every representative of the company we came into contact with was friendly, helpful and professional. We felt valued and in great hands throughout the entire process. Our house is of a high structural quality and the finishes are also to a high standard. We lost count of the number of people in the industry who told us this about Oakford. The standard selections were contemporary, good quality and wide ranging. Chosen selection upgrades were not excessive in price. Six months in our new home and we remain thrilled with our decision to build with Oakford!
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- Verified customer
Oakford Homes Your still the Best
Well, our fourth build with Oakford Homes, there are several reason we always chose Oakford Homes again. From the very start with Ron May, he really knows design and what you need and will keep working with you until everything is exactly what you want. The whole team in this company is like a well oiled machine, everyone knows what to do and they do it really well. We have got to know them all and find each and every one of them friendly and very helpful." Love your work people" Our Supervisor, well what can I say, hard working, helpful, alwa...Read more
ys seems happy to take your call and discuss all stages of the build and address any concerns, Thank you so much, your the best. Now, we all know there are things that do not always go to plan, but, Oakford Homes we have found will do there very best to put your mind at ease and try to fix it. I would also like to mention, rarely do you hear from the tradies. I was fortunate enough to catch up with quite a few (all brilliant) and each and every one of them said that Oakford homes was the best for them to deal with and that they looked after their trade people very well. Finally, apart from helping unpack all these boxes, there work is done, Thank you again Oakford HomesSimilar opinion? Write a review on ieatwords.com.au!
GrantMetropolitan Adelaide, SA
- Verified customer
Trustworthy and Professional Building Company
Building a custom, split-level home on a sloping block was a great experience with Oakford Homes.
Right from the start we had transparency and enthusiasm from the sales team, who created a concept for our house and gave us a thorough price estimation providing confidence that we could achieve what was being proposed and the builder knew what they were doing. This was done quickly too, unlike other builders who make you wait months before getting back to you with a half-baked concept or wobbly price estimate.
The workmanship and build qual...Read more
ity was excellent. The level of standard inclusions was much more than that of the higher priced premium builders and their pricing for various works and upgrades was really competitive. I actually wish we had included more things for them to build in the contract, as I could not get better quotes elsewhere! All of the suppliers and trades were friendly, had pride in their workmanship and answered any questions that we had during the build. They all spoke highly of the builder and said we would be in good hands. The bricklayer was sensational - he laid over 7000 bricks on his own and the finish was superb. Having several family members work in the building industry who are extremely picky, even they couldn't find a fault with the workmanship. Our building supervisior sorted our questions and concerns efficiently and kept things moving along. Any problems were addressed quickly and without friction. The building manager helped us too with some custom changes during framing and with other questions or concerns - nothing was too hard or a problem. I even got a call from the managing director who knew all about our build - a good bloke.Similar opinion? Write a review on ieatwords.com.au!
Davestrathalbyn sa
- Verified customer
good job from start to finish
The whole process is streamlined and efficient. From Roy in the show homes who helped us decide on a plan ( which we changed a lot). To Kim in the planning dept, who accommodated yet more of our own planning decisions and changes. And Dave the supervisor who had to pull it all together.And all the other people we didn't have so much contact with but all did a good job. We are very pleased with the result and the house has turned out just as we wanted.( we changed a lot of the internal layout and added an under roof alfresco, and we totally changed the look of the exterior.)
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BiancaWoodside
- Verified customer
Poor /no communication - except for the bills of course!
It all started well, then came the huge variations that we weren't told about for 5 months of planning. After buying a flat block with a compaction certificate we were given a 12k variation to dig it out. That was march. The variation was dated the previous October and no one shared that information. We raced through selections all of January so not to hold anything up. We only got our selections pack half way through Dec so I think we did well considering the Xmas break. We had been told that if we did our part, it would happen quickly. That o...Read more
bviously changed when someone tried to bill us the extra costs. We tried to pull out of the contract but were told something could be arranged. That was soil removal for 700 tonne! After that was paid, at a much higher rate than agreed we are left with 25k of retaining which wasn't in the original budget or plan. Trying to communicate is impossible, the only contact we get is invoices. Now we will be homeless at Christmas because the build is tracking far behind and the supervisor won't make contact. Our landlord tried to be as flexible as they could but are having to sell and after 3 month extension they can't extend any longer. So we now have Christmas with four children and nowhere to live. So far, it's been terrible.4 comments
Oakford H.Oakford Homes
Dear Bianca,
We’re sorry to hear about your concerns regarding the building of your new home. We pride ourselves on our customer service and will look into the situation regarding your build. ... Read more
If you could please contact [email protected] with your contact details, and we can then work with you to resolve any issues. Thank you Oakford HomesOakford H.Oakford Homes
Dear Bianca
It has been a few weeks since you posted your review and while I have corresponded with you and have tried to meet with you to discuss your concerns, this has not yet happened. It is now ... Read more
necessary to respond to this review to correct the misleading information that you have posted.Tom, we have suggested times to meet to only be told our emails went to spam. Hard to believe after all of the correspondence that preceded that. We were also told of one week that was available (whic... Read more
h didn't suit owing to shifts and commitments) and told you were busy after that. The block of land was sold to us as flat and we were assured by your agent that it was prior to signing. While it was unfortunate that it ended up being not flat, we would have worked with this information had we known in October when you did. We didn't know until march and had to assess whether an extra 35k of costs was worth it. We were estimated 5 k in soil costs, to be billed 12 which we had to fight to reduce to 8. We have been threatened with slander and delays on our build if we don't remove this review. All we want is to have our house delivered as agreed. We won't even go in issues around quality yet as I'm hoping the process will allow for those to be remedied before handover.Similar opinion? Write a review on ieatwords.com.au!
Roma GWilliamstown
- Verified customer
Excellent Builder
It was an absolute pleasure building with Oakford Homes. A stress free process from start to finish. From the new build consultant who was very helpful and informative to the professional, efficient site manager who was a pleasure to
work with. Any issues were promptly dealt with and sorted. A quality build with very high standard of selections. I would highly recommend Oakford to anyone Intending to build a new home.
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- Verified customer
Professional Builder
As this was our first house build we chose Oakford Homes mainly on the basis of customer reviews. Their quotation to build our house was not the cheapest nor the most expensive. We found Oakford's contract and selection process easy to manage and appreciated the guidance and help from Oakford's professionals.
Throughout the construction we were overseas and kept updated on progress by Oakford's Project Manager. We have been delighted with the quality of build and finish with the house. After handover there were minor issues which Oakford resol...Read more
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- Verified customer
Best Builder
Oakford Homes provides premium services with an average price tag.
First, their new home consultant at Blackwood Park, she is one of the best consultant I have ever met, she is so knowledgeable and patient, you will definitely not feel any pressure to sign a contract with her, she always keep you communicated, even after you have signed contract, that’s so different from other consultants, they do not bother to give you a call after get your deposit.
Secondly, I strongly recommend their supervisor, he checks your site every week, and return y...Read more
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Prabhakar and IrineAdelaide
- Verified customer
Great customer service and a good overall experince
Oakford Homes provided a hassle free and good experience with the build of the house. Being a first house build, all our questions and enquiries were responded to promptly throughout the planning and building phase. We found them to be a very honest and fair priced builder especially for a custom design home with predetermined appliances and fixtures.
The build quality of the house was very good with excellent attention to detailing and finishing. All the selection processes was very inviting and open ended with transparent price variation....Read more
The quality of all the internal fixtures including the cabinetry through Aldon Cabinet makers, doors and toilet fixtures were excellent and thoughtful in terms of placement and future maintenance (without our input as we didn't pay that much attention to detail, Eg: at what height the towel rails were put on or the tiling between the bath and the wall to be raised so it can be accessed for cleaning). Although, they have a 3 month post-handover maintenance, some urgent fixes/additions were carried out as soon as notified (same day in our case). The building supervisor along with the administration staff and the contractors were a pleasure to work and second to none, even with last minute changes to the build and post handover fixes. Oakford Homes definitely demonstrated the upside of building our own house with an absolutely stress free process and just great customer service. Would happily use the builder for a second build.Similar opinion? Write a review on ieatwords.com.au!
BronteMcCracken
- Verified customer
A great experience
We purchased a block of land with a small slope and we required a builder that was experienced, that's why we chose Oakford Homes. A very high standard of finish throughout the build, from the planning process, concrete slab, right through to tiling, painting and fixtures and fittings. The build was managed by a very competent supervisor. Everything very organised during selection process, with backup available if required.
A building company that is very organised and the service and support was very much appreciated. They made building a pleasure.
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- Verified customer
Extremely happy with our Custom Home built by Oakford Homes
Our experience with Oakford Homes has been exemplary, they truly are the quintessential building company in South Australia.
Stacy and I purchased a block with a troubling slope and needed a building company with practical knowledge and experience to help us with our project. We customised our house to the block; minimising soil removal and retaining walls, while maximising the size of the house and using the natural features and view to our advantage. We took these basic drawings to an Oakford display centre and two very competent sales wom...Read more
en discussed in detail with us the experience Oakford have building custom homes, answering all questions and concerns we had. With this in mind, we signed with confidence to start the build as it fell into our tight budget. Our experience from those first few meetings didn't change, we then went on to meet Oakford Homes management and selections staff. We had an initial struggle with council to get the house approved as council wanted the house to be lowered another .7 meters. It doesn't sound like much however, the combination of slope and rock meant it was another budget breaker. Oakford Homes worked tirelessly with us to get the house approved at the original level and on its way (thank you). Oakford Homes was very helpful and contactable with any changes or selections issues and made the whole selection process a breeze. Throughout the whole process Oakford Homes quoted fairly and there was at no stage any horrible surprises. I found this to be a great stress reliever and from my opinion as a customer it was excellent! We had found a quality company that was affordable, honest and reliable.1 comment
Oakford H.Oakford Homes
Hi Daniel and Stacy, we couldn't be happier to hear your feedback on building with us!
It was a pleasure working with you both and we wish you all the best in your beautiful new home.... Read more
All the best, Oakford HomesSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Norma Webbasked
How can I obtain a ball park price on an Oakford design so that I will have some idea of what I can spend on a block of land..?
No answers
mvanderwasked
First time home builders and we are looking into Oakford homes but the quotes we are getting seem to be a lot cheaper than other companies which seems to worry me slightly. I was wondering if anyone has built with them and could give a rough idea of how much the final cost was compared to the starting quote? we are not looking for fancy high class products as we are young and would rather build within budget and upgrade latter where possible. Any help or advice would be very welcome. Thanks
2 answers
I wouldn't be too concerned with the price. We found oakford to be exceptional value and having built before understood all the different specs. They're specs are in most cases better than the others for a lot less. I'm not sure why, maybe ask them, but I suspect their margins are smaller and therefore you save.
The quality wasn't compromised either.
I think you will find building with them and very easy process.
Who did you end up building with? And what was your experience like?
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Oakford H.Oakford Homes
Hi Paul
Thank you kindly for taking the time to post such a lovely review of your recent building journey with Oakford Homes. Our team are delighted to receive such positive feedback.... Read more
It is always great to hear that we come highly recommended from our industry peers also. We hope you enjoy many happy memories in your new Oakford Home. Tom Craven Oakford Homes