Quick turnaround on confirmation of install. We thought it would take 2 weeks, but all sorted within 2 hours. Fully upfront about costs etc. very happy with this type of efficient service

I sent my application in and within minutes I got a receipt and another email indicating that once paid a member of the team would contact me to organise a date and time to install the connect. Impressed so far.

The person I spoke to was amazing and took her time to explain the process. The response time from the moment I made the payment was amazing. The process is simple. Keep up the great work.

I recently had an issue with my internet connection and opticomm’s customer service went above and beyond to get the fault fixed promptly. Carlee constantly called me with updates and made my case high priority whilst liaising with my internet provider. If it wasn’t for her I don’t think the issue would have been resolved yet. Thank you so much.

"excellent service and quick"

I've been dealing with Carlee from the last 4 years, and the rest of her team, their service and efficiency is top notch! Our experience have always been amazing...

moved into a new estate, was asked to pay $550 and was told that service will be active 1 week after i will move in. Guess what, 3 months no active connection and no compensation. A 4G dongle was give to use which was piece of ****. Finally, got an connection and find out i cannot choose my own service provider. i have to use one from opticomm service provider list which is $20 more.

I called Opticomm on a Monday and by Wednesday I had internet. The speeds are much faster than any other internet we've had and we haven't had any dropouts so far.
We are extremely happy with the service OptiComm have provided.

I lost internet service and my Provider could not tell me why so I contacted OptiComm for information and assistance. "good service and provided the information I needed and assistance straight away"

I called OptiComm to schedule an installation. My call was answered quickly and the information I was given was detailed, clear and helpful. I was not made to feel stupid for calling prematurely.

My request for a fibre install at my new property was actioned within 1 hour. My phone call was picked up by Sophie where an appointment was confirmed promptly. Thank you.

"The prompt response and great attitude of the guy that spoke to me. I’m not very technically minded but he explained things simply and didn’t make me feel like an idiot!"

Quick understanding of my request and provided the solution on time.
This was an issue with the new development fee charged by Opticomm and Exetel, where exetel cannot find the payment done to Opticomm. Billing dept understood the issue and provided the refund on-time.
Excellent service with *****

I did an online request to get my NBN connected, I expected this to take a few days - I was contacted within 4 hours and it was connected the very next morning at 8am (just as they said it would be), this service was outstanding, prompt, efficient and all of the staff are very friendly to talk to - Thank You

OptiComm were very professional and responsive to my issue.

The "problem" was resolved after a minor adjustment was made to a new modem that I had recently purchased from my Service Provider.

My wife and I moved into a new estate obviously the first thing we got organised is the Internet. We paid Opticomm their $550 connection fee the man came out to connect it all to find out our connection port had been already used !. The Opticomm technician was wonderful however he was rightly angry because our allocated port had been taken. The technician stated he had reported this particular technician on several occasions for using the incorrect ports. I called Opticomm they couldnt really give me an answer as to when our internet would be connected.

The kind of customer service you receive from OptiComm is unparalleled. It is difficult to be objective when describing a rarity in the industry that offers efficiency, effectiveness, friendliness, and professionalism on top of the work you expect done.

Everything went really well.
The installer kept me informed of his arrival time and it was nice and clean with the installation.
It could be a little cheaper but other than that great job.

A true professional outfit who looks after their customers. Initial call was handled professionally with right advise and guidance provided from the onset. Booking done without delay on payment. Cheerful tech arrived on time to do the install (unlike NBN and the big T). He did a wonderful job; went out of his way to ensure the fibre was installed despite the builders doing a terrible job with the conduits. And, I was up and away in no time!! So, thanks Opticomm. Looking forward to a long and beneficial relationship with fast speeds and no dropouts :)