Before i booked my two cruises, i researched each step, i called and was able to book the exact room i wanted! Once on the cruise, had a surprise voucher for wine of choice abd voucher for dining in luxury steak restaurant, i loved my cruise for these surprises as was our second cruise and received nothing from p&o when we booked directly through them on our first cruise. Yay. Very happy! Thanks Oz Cruising.

I tried to book a cruise twice before Christmas, the deal clearly stated $970 on their website and I locked it to pay and received a confirmation email from them. same day i received a call that the offer was no longer available and they forgot to update their website. I booked for the second time for $1100 for the same cruise, same bloody thing . Same call same lame excuse and that particular room was sold out. As I needed to book desperately they made me pay $1500 each person!!! When we found ourselves on the cruise it wasn’t actually sold out and there were so many vacant rooms they were just trying to sell the higher rate ( balcony) rooms forcing me to fork out $3000 instead of $2000. This is unfair and I hope karma gets them back.

I have paid $5,600 for Oceanview Balcony (guaranteed) on the Ovation of the Seas leaving Sydney 3rd January, 2022. I have been allotted an OBSTRUCTED view room which neither Oz cruising or Royal Caribbean seem to think is their problem.

Not happy and feeling quite duped. I will never book through Oz Cruising again, not will I travel Royal Caribbean again. Rang both Oz Cruising (on a premium number) and Royal Caribbean. Neither think it is their problem.

always been amazing!! when we booked both our cruises and last time got a free upgrade to a suite room for whole Family, would and do recommend these Guys to every body,

I had read some bad reviews with contacting ozcruising. I want to say I booked two cruises the last two weeks with them and on a number of occasions I wanted to ask questions so I emailed them and got answers within a very quick time. Thank you Ashleigh and Caroline. I also like that you can pay for cruise in full and get the discount price. People complain often because they do not read the terms and conditions re cancellations. They spell it out clearly. If you book through travel agency and cancel expect to pay the cruise and the travel agency cancellation fees. With RC you can pay a higher cruise fee to not lose your deposit until a certain date. Read all the T& C or as I said email Ozcruising and ask,

Booked a cruise just 3 months ago cos the expiry date said book by this weekend or miss out. 2 months later the cruise is half price with room credit. Apparently doesn't apply to full paying fares. Never, ever again oz cruise, you stink

I have dealt with them several times, but have to admit they are getting harder to contact via phone these days.
But have always found them to be the cheapest, even cheaper than the company direct.

Tried to email to amend a booking, their email doesn’t work. Tried to call but they’re ”experiencing high volumes of calls”. Tried using twitter to contact them.. twice.. and they deleted my tweets. It shouldn’t be this hard to contact them. You know, considering they have my money and all.

Great to deal with, no hassles and a great price with nothing to worry about. Would recommend and use again for future bookings.very easy to book and glad we used them

We have used Oz Cruising twice, booking trips on P&O and Carnival. The process was quick, easy and the choice of cruises varied. I found them to be one of the cheapest online websites. Will use them again and would recommend them to friends.

The Oz Cruising staff are amazing!!! I had a situation last week where it looked like our family holiday would be ruined, but I called and emailed their consultants for help everyday and they really came onboard to help us and they showed patience, compassion, understanding and professionalism through all my dealings with them. In the end they managed to help me change a difficult booking and my nephew was able to join us. My family are very grateful to the Oz Cruising Consultants and their customer service is the best I've come across! Will book and travel again through them. Thanks so much Oz Cruising!!!

We have booked many cruises with Oz Cruising without any issues. We had a cruise booked for New Year but due to a unfortunate change of circumstances were forced to cancel. From the first phone call I made through to the deposit being refunded in full, I was treated courteously and professionally. We will definitely book with them again and this recent experience exceeded my expectations.

I have had a few dealing but never again. They do have a good website but that's about it.
My last cruise not long after booking dropped $1000 a head I emailed then and asked if they could do something. They didn't care.

Returning customer. Have had no problems with company ever. Recently had a agent go over and above for me on a booking getting us a great result, it was much appreciated. The staff are always friendly when I contact them by either phone or email.

please don't book in this company.not cheap at all than the official website.and the customer service is extremely awful and terrible.so annoying.why book with this rubbish company to make yourself unhappy?

I have been booking all my cruises with Oz Cruising. Have never had any problems ever.
Website is easy to work with. I have been able to contact them over the phone if I had to ask something.
The service has always been excellent.