OZ Design Furniture Online store (page 3 of 10)
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- 2 reviews
- 1 like
The site was easy to use and ordering went smoothly. Oz design’s communications were clear and to the point. When I had a query the response was prompt and helpful. Overall a satisfying online shopping experience.
Review collected in partnership with OZ Design Furniture
we ordered bookshelf and buffet. We had issues with buffet and it was replaced. We then had the same problem. I was dealing with Rebecca who was very helpful and polite. I was really scared after reading online reviews but things were dealt with in professional manners.
- 14 reviews
- 5 likes
I ordered fabric cleaners online. I was told that it will be in Auburn store in two weeks. I called the Auburn store and asked them for stock. They said they have stocks available. I asked the online store to cancel my order. I was asked why did I want to cancel the order and I informed them that because of the delivery time they quoted. I was told that its already in the Auburn store and that we just say these things and that if I cancel now, its company's policy to pay 30% restocking fee. They also do not return your calls. Once they grab your money, then that's it.
- Online store
- Verified
Very poor customer service!!! Please be aware if you need to use warranty they are avoiding any responsibility for it.
I bought cabinet from online store which is under 1 year warranty. Unfortunately one side door was loose and then after couple of months completely broken. I was trying to contact customer service with hope that they can organise cabinet to be fixed. Unfortunately, I had no luck. [Name Removed] from online customer service was totally rejecting any kind of help, was very rude and unprofessional. It is a shame that such a popular furniture shop has very poor customer service due to unprofessionally and rudeness of the staff.
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Been waiting for 3 months for a tv unit! No communication from the online store! Very disappointed, won’t be shopping here again!!!
Review collected in partnership with OZ Design Furniture
We have had a very disappointing and unfair experience with this store and the quality of service provided after a $1700 table was delivered with discolouration from the wood stain. After multiple emails to and from the customer service (no phone number was available) to inform then the table was not what we ordered we were informed that they could not see any issues from the requested photos. We were told we could swap it for a floor demo model. However, no stores in all of Victoria had this table as floor stock. We offered to take the table t...
Read moreo a physical store (at our cost) to demonstrate the discolouration in the wood stain (as photos did not show the colouration). However this was denied and the case was rudely closed. We were not requesting a refund - simply a replacement for another table - which we believed to be fair. There was no consideration or solution provided - despite the fact that we had paid significant money and the product was not what we had seen in-store nor what we had paid for. Legal action will be taken as this is unacceptable treatment.
Really bad service, purchased our dining table online and have waited 3 months. Now to wait another 2 months as they said it won’t be ready until mid Feb. They won’t give any refund unless they take 30% of total order. Do not recommend OZ DESIGN ONLINE.
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- 2 reviews
- 6 likes
I ordered an outdoor lounge setting online on pre-order. The online expected arrival was 31/01/2022 which I thought was reasonable and paid in full by credit card.
I was contacted by email to be notified that half the order was expected in January and the other half of the outdoor lounge was not expected until June 2022. When I replied by email that this was not as expected and that I would requested to cancel my order and refund the money, I received another email from “customer care” to say that if I wanted to proceed with the cancellation t...
OZ Design Furniture has the worst communication with customers. I spent roughly $5k in October on furniture for my new apartment and I haven't had any updates on what's happening. I have spent the same amount of money at Life Interiors and they have the most incredible customer service and update emails telling me everything - when my furniture is getting made, when it's ready for delivery, when there is a delay (and why). I haven't heard anything from Oz Design Furniture. When I called them today after almost 3 months of waiting, the customer ...
Read moreservice person tells me that they are ready and waiting on my coffee table that will be ready in 3 weeks and they aren't sending the other stuff because I only paid for one delivery fee. They could have called or emailed and told me it was ready and there was an option to get it sooner for a small fee. But nothing! It seemed like she was the only one working because I could hear her on the phone putting others on hold while talking to me. She didn't care too much about my customer experience and palmed me off to their estore email address to talk to someone. After this experience, I think I'll be spending my money at Life Interiors because they actually care about their customer experience and retention.Find out how OZ Design Furniture Online store compares to other Furniture Shops
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I bought my dining table, 6 x wishbone chairs & buffet mid-September. I have had the delivery date extended four times (Oct, Nov, Dec x 2)..... still haven't received my furniture - and now have no table to host Christmas Dinner at.....
The WORST customer service I have experienced in my life. First of all we ordered a couch in October for a November delivery, didn't hear anything from the company. My neighbour purchased the SAME couch on the 15th of November and it was delivered the following week, so we checked the website and the couch said it was "in stock" with an orange tick next to it. We reached out and they said the couch has been delayed until December - FULL BLOWN LIE, we know for a fact they made a mistake with our allocation. We then reached out again for an updat...
Read moree they said the 10th of December, still nothing. Reached out again, apparently it will now be delivered on the 26th of December to Sydney and then arrive on the Gold Coast 1-2 weeks later! I understand there are delays but any other furniture company is completely transparent with their customers, regarding delivery timeframes, giving you the opportunity to select products accordingly. Trust me when I say they will take your money and just palm you off. Two months and $3,000.00 later and I still have no idea if this couch will ever arrive or not.. on top of that they said we are not entitled to refund however, as a gesture of "goodwill" we can choose another product of the same or lesser value, how lucky are we to have such a nice offer! Do not purchase from this place, if you have any issues [Name Removed] from their customer service team will tell you where to go. :)
Still waiting for my in stock item to be delivered. Nearly 3 months, it has been misplaced by courier. Can't get a credit or a delivery. Terrible outcome
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** Update: PayPal decided the dispute in our favour and refunded the amount paid through them - we're still owed $100. In the context of that dispute OzDesign made some staggering claims - my favourite quote..."you currently have chairs to sit on and use...the aesthetic is considered a minor issue". With that attitude, they should close the doors or otherwise pivot and sell just one functional plastic chair in store. The aesthetic is the most important element for the customer, the functional part is assumed. You would think that OzDESIGN would...
Read more get that... ** We ordered two dining chairs from OzDesign Online (OzDesign) and collected them from Nunawading on 5 Mayember 2021. We were given in error 1 chair in black with a black seat and 1 x chair in black with natural seat. I phoned OzDesign that same day and was asked to instead send an email with supporting photos. I emailed details of the error to OzDesign, together with photos, as requested on 9 Mayember 2021. I subsequently sent two further emails to OzDesign on 11 and 12 Mayember 2021 seeking updates but did not receive a response. I also phoned on two occasions without success - I was told that they were busy and to instead email through my concerns (odd that I would email through my concerns about not receiving responses to my emails...). On 16 Mayember 2021, after still not receiving a response, I emailed OzDesign indicating that I was not prepared to continue to wait and instead requested a refund and a contact to escalate my concerns. OzDesign advised in response that a replacement chair had been ordered and would be inspected that week then transferred to Nunawading - OzDesign refused to provide an escalation contact. I managed to locate details of a senior manager online and even tried in desperation to contact them thinking that might care - true to form, no response. On 18 Mayember 2021, OzDesign emailed formally declining my request for a refund and otherwise assuring me that a replacement chair had been ordered and the issue had been marked as a priority and the chair would be with me soon. On 3 December 2021, after not hearing anything further from OzDesign in over 2 weeks (4 weeks on from collection), and the chair having not arrived, I emailed OzDesign again requesting a refund citing an unreasonable delay and my rights under consumer law. OzDesign responded advising that a replacement chair has been ordered and should be available in January 2022!! I was again denied a refund. I feel like I'm in some sort of twilight zone - how is it ok to take my money for a chair that's in stock, send me the wrong one, stuff me around for a month, then expect me to wait at least over 8 weeks for a replacement? I can see from other recent reviews that there's a trend emerging. I'm a lawyer and I've today filed a complaint with NSW Fair Trading - there are consumer guarantees that OzDesign must provide, including providing goods that match their description. I strongly encourage others to pursue their consumer law rights.
I purchased a table online with a delivery date of 13/12/21 on 04/11/21. 2 weeks later I received an email saying it won't arrive until January and the them claiming force majeure which removes liability to them due to "COVID". I was then given 2 option, Cancle my order and pay a 30% penalty or upgrade to another table that is $300 more to the original price. 2 options that will benefit the company with more money in their pocket. When i went back on the website to check for the ETA on the item, it still had the same delivery date even though t...
Read morehey are already aware of the "delay". This is so suspicious specially if they are aware of the delay and they haven't updated the ETA, any new customer that orders the table and expecting a 2021 delivery date will be stuck with either waiting for 2022, paying 30% penalty or paying more money to get a table for the holiday. This such a disgusting way to conduct business specially in tough times. I wouldn't recommend to use this business. Go else where and save yourself a headache.
Purchased a canvas online. When it arrived it was faulty. They got the supplier to send a replacement which was also faulty. Keep in mind the two canvas's were 1500 x 1000. Read the fine print to see its your cost to return them, and know they will not action anything unless you get aggressive and demand it. They do not apologise for their incompetence and stuffing around a customer is apparently ok. Do not buy online, and check your purchase over thoroughly at the counter. Pay with a credit card so when you have an issue, your card provider can step in and get your refund for you or you will be waiting forever to get it! Absolutely pathetic!!!
- 2 reviews
Please be especially careful when ordering online from them as they just don't return items bought online even if a product looks cheap and colourless in reality. I made a mistake ordering a number of pictures and most of them were fine, but there was one that simply did not look as bright and colourful as on the website and they refused to exchange or refund it or even provide a credit. If only I knew they would never refund/exchange! So yeah they saved couple of hundred bucks on me by not taking back a picture and lost 5 grand. Ironically I w...
Read moreas going to buy a cabinet, console and a few chairs from their online store the following week. Well done! :) This was my last experience with them and I would highly recommend to stay away from their online shop. This is very concerning attitude to online shoppers especially due to COVID it is the only way to buy.
I ordered a couple of Wall Art Items from the Oz Design online store. After a month, the items got delivered to our local store with a pickup ETA of 7 days. When I went for the pickup, the frame box was open and 1 out of the set of 2 frames was missing. The store suggested I call Customer care and they advised that they will keep the box and email pictures of its condition to their Online Store. Online store did not receive any correspondence from the Store and the staff that was supposed to send out pictures was not in. Now they suggested I co...
Read moreordinate with the store and call them back :/ Unsure if this is something I have to do as a customer or I should be expecting the Merchant to sort out for me. Upon raising this, I was wished good luck in resolving my issue. Pathetic after sales service.
I ordered a print & vase online the vase not available, I had the pleasure of dealing with Justine who explained I would be refunded asap,the problem was solved effortlessly & professional,Justine’s customer service was amazing nothing was too much trouble,I am definitely buying more products from OzDesign their whole approach to helping customers is wonderful,I’m still waiting for my couch to be fixed from another retailer since February! not happy,Justine has converted me.
Thankyou
Carmel Criv
Contacted customer service in regards to the couch turning pink as a reaction to a spot cleaner. I was asking if they knew what was in their dyes so I could work out what reaction has been caused. I was told to contact an upholstery cleaner. I felt disappointed as clearly because they already had my money, they did not care about helping out any further.
- 2 reviews
NB: I have advised the company I would provide a poor review, to provide transparency.
Ordered a small item (thankfully not expensive).
The item was ordered on pre order, which I was aware of and took into account. The date passed, had to follow it up. Was provided a new date, had to follow that up as well.. that passed, had to again follow it up - with the new date being months away.
Requested that given they can not provide the item as per advertised, a refund. Was advised that they would subtract 30% of the items value, however as a sign ...
- 4 reviews
Bought a mango creek extension table, but couldn't extend it. Shanai online was a great help.I had missed undoing two clips. Thank you!
Review collected in partnership with OZ Design Furniture
I agree with the comments in regards to terrible online customer service. It is easier to buy a house than buying a product online with Oz design. I am still on the merry go round of trying to find out when my product will be delivered. It was ordered in July. I was told it was in the warehouse on 2/9/21 and on the 10/9 21 it is still not on a delivery truck. This leads me to believe the product is not in stock.I agree with many of the other reviews. Do not buy online products for Oz designed. It will cause you nothing be heartache
- 2 reviews
Purchased a hallway table and an entertainment unit. They were both delivered after a long wait (due to covid) which was fine. They had kept us up to do date with this.
When my husband and I opened the boxes, the hallway table was a coffee table that was incorrectly labelled (it had the right product number but the wrong product and wrong label). We called customer service straight away, they said they would have to order a new product and it was going to take over a month. Which is again fine, you can only do what you can do. However, it’s ...
Read morenow been a week and half, the coffee table has still not been collected or arranged to be collected, no one seems to be able to help me or provide a date. The store says I have to go through customer service, but customer service only handles emails due to working remotely. I have a back and fourth email chain of 20 emails and no outcome. I’ve paid full price for these items and still no real outcome! Very frustrated.
Worst customer service experience ever in two experiences (many more phone calls and emails). After inadvertently purchasing an item online that was on pre-order, but needed urgently, I was forced to have a credit as they don’t refund (even though the preorder was many months away).
After selecting an alternative item (which was also on preorder) I was called and asked to call the warehouse to arrange delivery as they’d been trying to contact me urgently. After 4 phone calls back and forth… can’t pull up order because was online; warehouse i...
Read mores closed bc they are moving etc .. I was told to call back in 2 weeks. After calling customer service to complain about the runaround I had been given, the person I had been dealing with refused to speak to me insisting I call the warehouse (again) as she was too busy. I was then hung up on when insisted she call me back. When she did she was passive aggressive and totally unhelpful. A month later I still did not have my delivery. I took to emailing weekly and got standard brush off emails saying I would be contacted soon. Never did anyone make one ounce of effort to sort the issue. I will never be buying from them again and will be warning off others.
- 3 reviews
- 2 likes
Purchased a new sofa plus another piece of furniture. Firstly, products are of excellence quality. But that's why I purchased from them. What surprised and delighted was the excellent customer service from everyone in their business from customer service who follow up and do everything they can to help, to warehouse staff who call as soon as my sofa arrived and arranged delivery asap to the delivery guys who were punctual and polite. Thank you
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