118 questions from our users
Jai Aasked
Sir I want to know status of my courier tracking number is UK1179/RTE/09133IN?
1 answer
CustomerCare P.PACK & SEND
Hi Jai, Unfortunately this is not one of our tracking numbers. Do you know who you sent this with?
-Nicky
Melasked
Can you ship a laptop to America from Mackay Qld?
1 answer
CustomerCare P.PACK & SEND
Hi Mel, We certainly can! If you contact PACK & SEND Mackay on 07 4953 1811 or [email protected] They will be able to help you.
-Nicky
Sirjeeasked
Hello, I have received an email from a company in the United States that I need to visit: They request: (please contact the PP and email mail services. About International Transit I would like to discuss your documents and mail in mail ([email protected]) that they would pay $ 85 for my travel voucher's cost to embassy in Cameron After completing the box embassy there due to the company's work in the United States. That's why I have to pay $ 85 million to send my papers from Cameroon to Malaysia in Pakistan. I want to know if this process is correct and have you written an email .. or is it a company to follow or is it a memorable? Thanks
1 answer
CustomerCare P.PACK & SEND
Hi Sirjee, I am sorry but no, this is not from us.
-Nicky
jyotiasked
Sir. When my Courier reach at my house. my Courier registration no QS147-GWE0T-PRT7S. Please check and replay as soon as possible.
1 answer
CustomerCare P.PACK & SEND
Hi Jyoti, Unfortunately this is not our tracking number. You will need to check which company sent this for you.
-Nicky
Matildaasked
If i have a parcel from USA to United arab of Emirates. Where can i pick up the package and pay?
1 answer
CustomerCare P.PACK & SEND
Hi Matilda, There will need to be an Australian contact to help you with this Query. Do you have one? and if so what is their Australian location?
-Nicky
Mikeasked
Hi I am at the Horse Fair in Cologne, Germany and looking to get a Saddle shipped back to Sydney, Australia safely.
Do you do such a thing? And if so, how and how much would this likely cost?
Regards
Mike
1 answer
CustomerCare P.PACK & SEND
Hi Mike, We can certainly help you here. Could you please email me at [email protected] the weights and dimensions of the packaged saddle and to which suburb and postcode in Australia you will be sending to and we can give you all the information you require.
-Nicky
Jeen Adamasked
Hello,
I've received an email from a company in the United States that I'm supposed to travel to:
They request the following:
(Contact PACK & SEND MAIL SERVICES INTERNATIONAL to inquire about the transportation and delivery of your documents by e-mail at ([email protected]).)
I am supposed to communicate with them to pay $ 85 for the value of my travel voucher after completing it from their embassy in Cameroon because of the work of the company's owner at the US Embassy there.
So I have to pay $ 85 to send my papers from Cameroon to Alexandria in Egypt.
I want to know if this process is correct and is the email written to you .. Or is it supposed to follow any company or is this a monument?
thank you
3 answers
CustomerCare P.PACK & SEND
Hi Jeen, Unfortunately this is not our service. We are PACK & SEND Australia and do not have any affiliations in the United States. I would advise you to report this as I feel this is not a legitimate service.
-Nicky
I also received mail from them and they gave me instruction as you received. have you got any clue. please share with me. my mail as "[email protected]". I am waiting.
I received mail from Pack & Send .. They said This email is a scam and is in no way associated with PACK & SEND. We will be following this up with our lawyers.
See https://www.packsend.com.au/customer-protection-centre/ for more information on how we handle these situations.
Regards,
Thames traveller.asked
My son is moving back to Newcastle, Australia from Vejle, Denmark. He was told that he could not send personal items in a package, or they would charge an $400 excess on top of the $300 shipping fee. Doesn't make sense. Can you comment please.
1 answer
CustomerCare P.PACK & SEND
Hi There, Was it a PACK & SEND Service Centre that gave you this information? We can certainly import personal effects for you and any duties that may be applicable would depend on the value of the shipment. If you give me the receiving postcode and/or suburb, I can pit you in touch with a professional to assist you.
-Nicky
Kuresaasked
Do you ship overseas?
1 answer
CustomerCare P.PACK & SEND
Hi Kuresa, We certainly do! If you supply me with your postcode and suburb I can put you in touch with one of our expert Service Centres who can assist you.
-Nicky
Gailasked
Hi do you give tracking numbers when posting an item through you? If so when should I expect to receive one?
1 answer
CustomerCare P.PACK & SEND
Hi Gail, Each Service Centre conducts business differently. You will need to contact the Service Centre you sent your consignment through for these details.
-Nicky
Amirasked
Hi, i was expected to receive a package on the 26th july 2017 that was sent two days earlier (25 july 2017) from Victoria to Nsw.
Apparently my package got stolen, and nobody notified me, i had to ring up and wait only for them to say, your package was stolen.
Do i get a refund of what the contents was worth ???????????
This is not fair. Not Happy
4 answers
CustomerCare P.PACK & SEND
Hi Amir, Can you please send me an email to [email protected] with your contact and consignment details? I will need to know which service Centre you went through and tracking numbers if you have them.
-Nicky
CustomerCare P.PACK & SEND
Hi Amir, I have been advised that a robbery occurred at the Service Centre where your consignment was held and Luckily no one has been hurt. I believe that the owner has been in contact with you and asked for details so a claim can be lodged on your behalf.
-Nicky
Hello again,
The item that i was going to receive that got stolen was worth much more then the amount i paid. im very upset and affected by this.
do you know how long this claim lodged will take and roughly when i will get my money back ?
AHKYasked
I have a box (40x30x30, 6 kg) containing personal items to send to London. I went to West Ryde Pack and Send to get a quote. I was told that it will cost me about$300. Then I ring up Parramatta and got a quote of $165. I don't understand why there is a big difference. Please explain?
1 answer
CustomerCare P.PACK & SEND
Hi Ahky, Without the consignment information I am unable to give you an answer. Prices can differ between Service Centre's depending on the carriers they would use and the different services the carriers provide. I would advise to make contact with the 2 centres and get all the information to compare.
-Nicky
Desleyasked
I have a item that needs to be picked up from the Jetstar counter @ Honolulu International Airport. This item needs to be packaged by the Courier for transport to Botany NSW Australia. The courier would also need a copy of my passport and authorisation from me for the pick up. Can this be done?
1 answer
CustomerCare P.PACK & SEND
Hi Desley, You can contact PACK & SEND Botany on 02 9661 1144 or [email protected] and they will be able to provide you with information.
Charwenasked
Hi,
My husband and I send a parcel for my parents in philippines how will it take to get there and do they have to pick up theirselves and where?
2 answers
CustomerCare P.PACK & SEND
Hi Charwen, You will need to contact the Service Centre you sent it through. Do you know which one you used? -Nicky
We have sent through pack and send Maroochydore centre
Mick. Tasked
Just wondering what happened to my last Q?
1 answer
CustomerCare P.PACK & SEND
Hi Mick, I do not know. What was your last Q?
Crystalasked
Hi I am looking at having a saddle shipped from Perth Australia to Edmonton Ab Canada. Wondering how it will arrive here (Canada Post, DHL etc)? Will there be addituonal charges once it arrives? Thx
1 answer
CustomerCare P.PACK & SEND
Hi Crystal, We use a variety of carriers to transport goods internationally. It will depend on the service you chose as to which carrier will be used. As for Duties and Taxes there is a high chance that these will be payable in Canada but will depend on the nature and the value of the consignment. You will need to contact your nearest PACK & SEND Service Centre for this information. Would you mind telling me you postcode so I can advise you their details?
-Nicky
Colleenasked
I want to send a parcel to U.K. Do I pack it myself to send? How long does it take to get there ?
1 answer
CustomerCare P.PACK & SEND
Hi Colleen, What is the suburb and post code of where you are located?
-Nicky
Jacintha Jayawardenaasked
I WANT TO SEND A ROLLATOR WALKER TO SRI LANKA
DESCRIPTION :
6.5Kgs in weight very light
Dims :Width 61.6cm
Length 59.7cm
Height 52cm
for home delivery to door step
address No.1/26 Mazenod College Road, Kandana Sri Lanka
this 20 Kms from Airport so not far
can you give me the price and delivery date/time please?
3 answers
CustomerCare P.PACK & SEND
Hi Jacintha, can you please tell me the postcode of where the item is now? I will need to put you in contact with your nearest Service Centre and they can advise you of costs and requirements.
Thank you -Nicky
The Goods are at our work place, [personal details removed]
but i have not put all my labels into this package yet, as i am checking which is the cheapest way to send, so if you can give me a cheap price and then ican send it through you
CustomerCare P.PACK & SEND
Hi Jacintha, You can contact PACK & SEND Caulfield on 03 9528 5111 or [email protected] and they can assist you with your enquiry.
-Nicky
Evieasked
Do you have a cash on delivery service?
1 answer
CustomerCare P.PACK & SEND
Hi Evie, As a general rule we do not. But in saying that you can contact the Service Centre closest to your receiver and discuss these detail with them. They may comply. If you give me the receiving post code I can advise the contact details for you?
-Nicky
Sooasked
Can I send some of foods include frozen one to Canberra and Sydney?
If that so how long does it take?
1 answer
CustomerCare P.PACK & SEND
Hi Soo, Yes it is possible. I will need to put you in touch with your nearest Service Centre so they can assist with your enquiry. Are you able to email me at [email protected] with your details
-Thank you, Nicky
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