??!

118 questions from our users

Jai A

Jai Aasked

Sir I want to know status of my courier tracking number is UK1179/RTE/09133IN?



1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jai, Unfortunately this is not one of our tracking numbers. Do you know who you sent this with?

-Nicky

Mel

Melasked

Can you ship a laptop to America from Mackay Qld?



1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mel, We certainly can! If you contact PACK & SEND Mackay on 07 4953 1811 or [email protected] They will be able to help you.
-Nicky

Sirjee

Sirjeeasked

Hello, I have received an email from a company in the United States that I need to visit: They request: (please contact the PP and email mail services. About International Transit I would like to discuss your documents and mail in mail ([email protected]) that they would pay $ 85 for my travel voucher's cost to embassy in Cameron After completing the box embassy there due to the company's work in the United States. That's why I have to pay $ 85 million to send my papers from Cameroon to Malaysia in Pakistan. I want to know if this process is correct and have you written an email .. or is it a company to follow or is it a memorable? Thanks

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Sirjee, I am sorry but no, this is not from us.
-Nicky

jyoti

jyotiasked

Sir. When my Courier reach at my house. my Courier registration no QS147-GWE0T-PRT7S. Please check and replay as soon as possible.



1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jyoti, Unfortunately this is not our tracking number. You will need to check which company sent this for you.

-Nicky

Matilda

Matildaasked

If i have a parcel from USA to United arab of Emirates. Where can i pick up the package and pay?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Matilda, There will need to be an Australian contact to help you with this Query. Do you have one? and if so what is their Australian location?

-Nicky

Mike

Mikeasked

Hi I am at the Horse Fair in Cologne, Germany and looking to get a Saddle shipped back to Sydney, Australia safely.
Do you do such a thing? And if so, how and how much would this likely cost?

Regards
Mike

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mike, We can certainly help you here. Could you please email me at [email protected] the weights and dimensions of the packaged saddle and to which suburb and postcode in Australia you will be sending to and we can give you all the information you require.

-Nicky

Jeen Adam

Jeen Adamasked

Hello,
I've received an email from a company in the United States that I'm supposed to travel to:
They request the following:
(Contact PACK & SEND MAIL SERVICES INTERNATIONAL to inquire about the transportation and delivery of your documents by e-mail at ([email protected]).)
I am supposed to communicate with them to pay $ 85 for the value of my travel voucher after completing it from their embassy in Cameroon because of the work of the company's owner at the US Embassy there.
So I have to pay $ 85 to send my papers from Cameroon to Alexandria in Egypt.
I want to know if this process is correct and is the email written to you .. Or is it supposed to follow any company or is this a monument?
thank you

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jeen, Unfortunately this is not our service. We are PACK & SEND Australia and do not have any affiliations in the United States. I would advise you to report this as I feel this is not a legitimate service.

-Nicky

Muhammad Dawood
Muhammad Dawood

I also received mail from them and they gave me instruction as you received. have you got any clue. please share with me. my mail as "[email protected]". I am waiting.

Jeen Adam
Jeen Adam

I received mail from Pack & Send .. They said This email is a scam and is in no way associated with PACK & SEND. We will be following this up with our lawyers.
See https://www.packsend.com.au/customer-protection-centre/ for more information on how we handle these situations.
Regards,

Thames traveller.

Thames traveller.asked

My son is moving back to Newcastle, Australia from Vejle, Denmark. He was told that he could not send personal items in a package, or they would charge an $400 excess on top of the $300 shipping fee. Doesn't make sense. Can you comment please.

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi There, Was it a PACK & SEND Service Centre that gave you this information? We can certainly import personal effects for you and any duties that may be applicable would depend on the value of the shipment. If you give me the receiving postcode and/or suburb, I can pit you in touch with a professional to assist you.

-Nicky

Kuresa

Kuresaasked

Do you ship overseas?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Kuresa, We certainly do! If you supply me with your postcode and suburb I can put you in touch with one of our expert Service Centres who can assist you.

-Nicky

Gail

Gailasked

Hi do you give tracking numbers when posting an item through you? If so when should I expect to receive one?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Gail, Each Service Centre conducts business differently. You will need to contact the Service Centre you sent your consignment through for these details.

-Nicky

Amir

Amirasked

Hi, i was expected to receive a package on the 26th july 2017 that was sent two days earlier (25 july 2017) from Victoria to Nsw.
Apparently my package got stolen, and nobody notified me, i had to ring up and wait only for them to say, your package was stolen.
Do i get a refund of what the contents was worth ???????????
This is not fair. Not Happy

4 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Amir, Can you please send me an email to [email protected] with your contact and consignment details? I will need to know which service Centre you went through and tracking numbers if you have them.

-Nicky

PACK & SEND
CustomerCare P.PACK & SEND

Hi Amir, I have been advised that a robbery occurred at the Service Centre where your consignment was held and Luckily no one has been hurt. I believe that the owner has been in contact with you and asked for details so a claim can be lodged on your behalf.

-Nicky

Amir
Amir

Hello again,
The item that i was going to receive that got stolen was worth much more then the amount i paid. im very upset and affected by this.
do you know how long this claim lodged will take and roughly when i will get my money back ?

AHKY

AHKYasked

I have a box (40x30x30, 6 kg) containing personal items to send to London. I went to West Ryde Pack and Send to get a quote. I was told that it will cost me about$300. Then I ring up Parramatta and got a quote of $165. I don't understand why there is a big difference. Please explain?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Ahky, Without the consignment information I am unable to give you an answer. Prices can differ between Service Centre's depending on the carriers they would use and the different services the carriers provide. I would advise to make contact with the 2 centres and get all the information to compare.

-Nicky

Desley

Desleyasked

I have a item that needs to be picked up from the Jetstar counter @ Honolulu International Airport. This item needs to be packaged by the Courier for transport to Botany NSW Australia. The courier would also need a copy of my passport and authorisation from me for the pick up. Can this be done?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Desley, You can contact PACK & SEND Botany on 02 9661 1144 or [email protected] and they will be able to provide you with information.

Charwen

Charwenasked

Hi,
My husband and I send a parcel for my parents in philippines how will it take to get there and do they have to pick up theirselves and where?

2 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Charwen, You will need to contact the Service Centre you sent it through. Do you know which one you used? -Nicky

Charwen
Charwen

We have sent through pack and send Maroochydore centre

Mick. T

Mick. Tasked

Just wondering what happened to my last Q?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Mick, I do not know. What was your last Q?

Crystal

Crystalasked

Hi I am looking at having a saddle shipped from Perth Australia to Edmonton Ab Canada. Wondering how it will arrive here (Canada Post, DHL etc)? Will there be addituonal charges once it arrives? Thx

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Crystal, We use a variety of carriers to transport goods internationally. It will depend on the service you chose as to which carrier will be used. As for Duties and Taxes there is a high chance that these will be payable in Canada but will depend on the nature and the value of the consignment. You will need to contact your nearest PACK & SEND Service Centre for this information. Would you mind telling me you postcode so I can advise you their details?

-Nicky

Colleen

Colleenasked

I want to send a parcel to U.K. Do I pack it myself to send? How long does it take to get there ?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Colleen, What is the suburb and post code of where you are located?
-Nicky

Jacintha Jayawardena

Jacintha Jayawardenaasked

I WANT TO SEND A ROLLATOR WALKER TO SRI LANKA
DESCRIPTION :
6.5Kgs in weight very light
Dims :Width 61.6cm
Length 59.7cm
Height 52cm
for home delivery to door step
address No.1/26 Mazenod College Road, Kandana Sri Lanka
this 20 Kms from Airport so not far
can you give me the price and delivery date/time please?

3 answers
PACK & SEND
CustomerCare P.PACK & SEND

Hi Jacintha, can you please tell me the postcode of where the item is now? I will need to put you in contact with your nearest Service Centre and they can advise you of costs and requirements.
Thank you -Nicky

The Goods are at our work place, [personal details removed]
but i have not put all my labels into this package yet, as i am checking which is the cheapest way to send, so if you can give me a cheap price and then ican send it through you

PACK & SEND
CustomerCare P.PACK & SEND

Hi Jacintha, You can contact PACK & SEND Caulfield on 03 9528 5111 or [email protected] and they can assist you with your enquiry.

-Nicky

Evie

Evieasked

Do you have a cash on delivery service?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Evie, As a general rule we do not. But in saying that you can contact the Service Centre closest to your receiver and discuss these detail with them. They may comply. If you give me the receiving post code I can advise the contact details for you?
-Nicky

Soo

Sooasked

Can I send some of foods include frozen one to Canberra and Sydney?
If that so how long does it take?

1 answer
PACK & SEND
CustomerCare P.PACK & SEND

Hi Soo, Yes it is possible. I will need to put you in touch with your nearest Service Centre so they can assist with your enquiry. Are you able to email me at [email protected] with your details
-Thank you, Nicky

Page 3 of 6

Get an answer from our members and PACK & SEND representatives

Other Couriers

Previous
Zoom2u

Zoom2u

4.9(641)
Dogtainers

Dogtainers

4.9(421)
Parcelpoint

Parcelpoint

4.4(2,041)
Jetpets

Jetpets

4.4(591)
Interparcel

Interparcel

4.2(1,892)
Smart Send

Smart Send

4.1(1,386)
Sendle

Sendle

4.0(5,983)
Big Post

Big Post

4.4(90)
Aeropets

Aeropets

4.4(46)
Transdirect

Transdirect

3.5(2,082)
Next

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.