Pine Discount Furniture is offering each of their reviewers the chance to receive a mattress protector for taking the time to write a review. It is possible that the reviewers blow received this incentive.
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- Cockburn Central
- Verified customer
Faulty product and terrible customer service
I purchased a couch from Pine Discount furniture 18 months ago and the springs in the cushion have already collapsed.
I contacted the store for warranty and was basically told too bad it's over 12 months old.
I attempted to go through consumer protection who after their investigation advised that pine discount refused to assist in any way because I bought an entry level couch.
It's unfortunate that in this day and age a large company will treat you as a lower class citizen if you don't spend enough money with them.
3 comments
Psin-27854
Pine Discount O.Pine Discount Furniture
Hi Jason, thank you for providing us with your sales order number. I have looked into your account history with us. I can see you placed the order for you lounge back on 3rd September 2015. Your warra... Read more
nty on this lounge suite was 12 months. You made contact with our customer service team 28th April 2017. With the lounge unfortunately being 7 months out of warranty, we did advise that we can not assist you as it was no longer covered under a warranty, but were able to pass on contact details of the local lounge technicians that we recommend. If you would like this information please don't hesitate to contact us back. Many Thanks Pine Discount Quality Furniture.Similar opinion? Write a review on ieatwords.com.au!
Very happy with product and customer service
We bought two set of bedroom furniture from Cockburn store. Rosie was very helpful and friendly. She had explained to us that assembling the furniture and also helped us with the replacing the tallboy. The process and delivery was very quick. . That's good experience shopping at Pine Discount Furniture .
1 comment
Pine Discount O.Pine Discount Furniture
Hello Janeesh,
Thank you for choosing to shop with us at our Cockburn show room and for sharing your experience online. ... Read more
We are pleased to hear about the exceptional customer service you received and we hope you enjoy your new furniture for many years to come. Kind regards, Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Fantastic value
I made all my purchases in store, using layby to pay my items off. I have purchased numerous items from Pine discount and found they are of good quality and they last. The staff at Cockburn Pine Discount are fantastic, very helpful and knowledgeable on the products ( furniture)
1 comment
Pine Discount O.Pine Discount Furniture
Hello Tammy,
It's great to hear from our returning customers and thank you again for choosing to shop with us at our Cockburn show room. ... Read more
We are pleased to hear about the exceptional customer service you received and thank you for supporting a local WA family owned company. Kind regards, Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Find out how Pine Discount Furniture Cockburn Central compares to other Furniture Shops
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Gorgeous bedroom suite
Purchased the Amelia bedroom suite. Stunning suite at an extremely good price. Looked at many furniture shops for white gloss bedroom suite and this was by far the nicest and it was one of the cheapest. Customer service by Rosie was great too.
1 comment
Pine Discount O.Pine Discount Furniture
Hello,
Thank you for taking the time to share your review online and for choosing to shop with us at our Cockburn show room. We are so happy that you found white high gloss bedroom suite that you... Read more
were happy with and at an amazing affordable price!Similar opinion? Write a review on ieatwords.com.au!
Beautiful Bedroom suite
Bought a bedroom suite from Rosie at Cockburn store for guest room.
Bedside was so good, pinched them for ourselves.
1 comment
Pine Discount O.Pine Discount Furniture
Hello,
Thank you for taking the time to post a review online and for choosing to shop with us at our Cockburn show room. It's great to hear that you loved the bedroom suite so much that you have the bedsides in your room (: ... Read more
Thank you again for supporting a local WA family owned company and we look forward to seeing you back in store again soon. Kind regards, Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
The perfect piece for our application.
We purchased an antique maple bookcase, your sales Person, Dianne, was helpful and very courteous. When the need arises again you can be assured of our patronage.
1 comment
Pine Discount O.Pine Discount Furniture
Hello,
Thank you for sharing your positive shopping experience online and for choosing to shop with us. ... Read more
We look forward to you returning back into store soon. Kind regards, Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Friendly staff and prompt delivery
After reading Posting Guidelines I'm to frightened to say anything probably would have something could not find search tool? Whoops! sorry not more than twenty words
Similar opinion? Write a review on ieatwords.com.au!
LindaPerth
Poor quality on everything
September 2015 I ordered a dinning table and chairs for Christmas. I was told November delivery, which was perfect for me. Come November, I called them I was told early December. That was OK, come middle December and not anything I am told January 2016. No use, I had family coming. Then they wouldn't give me a refund, that seemed to be an issue. So i chose another table and chairs and also ordered a bedroom suite that was in stock. Items were delivered, the week before Christmas. The table had scratches on top and tho was done during delivery b...Read more
ecause the box had a rip on that exact area ( I still have the box). The chairs had to have holes made to actually fit the pads. The bedroom suite came too, the bed has been a nightmare, not sure if the manufacturer has stapled the slat the wrong way, because the holes will not match up. Followed the instructions but the legs collapsing in the middle. I will never buy from here again. Very poor quality goods and not cheap either.5 comments
Pine Discount O.Pine Discount Furniture
Hello Linda,
We are surprised to hear about the quality of the goods you have received. ... Read more
We have a well established reputation in terms of the excellence of the quality of our Bedroom and Dining Furniture. We would appreciate the opportunity to investigate further. Could you kindly please provide us with your order number, this is located on the top right hand corner of your invoice. Kind regards, Chelsea and the team at Pine Discount Quality FurniturePSIN-33813. That is the order number for the dining set, the bedroom was added over the phone later. If you look up that order hopefully it will show on there.
I have found out the problem with the bed. The holes don't match up with the wood that runs the length of the bed with the legs on it. The slats came stapled together, but they don't match up with the... Read more
holes for screwing in. Send me details and i will send you the photos.Similar opinion? Write a review on ieatwords.com.au!
Lisa
- 2 reviews
Go to Pine discount first!!
We had been to several furniture stores to buy a bedroom package with no luck....until we went to pine discount! They had a much better range and very reasonable prices! The staff were helpful but not pushy. We found exactly what we were after and it was delivered without a problem. Everything besides the bed was already assembled before they boxed it up which means a lot less work for us. We even received a follow up call to make sure it all went well and we were happy with everything. 10 out of 10 :)
1 comment
Pine Discount O.Pine Discount Furniture
Hello Lisa,
Thank you for taking the time to post your review online and for choosing to shop with us. ... Read more
We are so pleased to hear that you found the perfect bedroom suite and at an amazing price! Its great to hear about the exceptional level of customer service you received not only prior to the sale but also with the after sale courtesy call! We look forward to the next time you are back in store. Kind regards, Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Find out how Pine Discount Furniture Cockburn Central compares to other Furniture Shops
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ShanPerth
Good place to buy furniture.
My purchasing experience at Cockburn store was really good and will definitely recommend. Variety of options which can suit different pocket.
1 comment
Pine Discount O.Pine Discount Furniture
Hello Shan,
Thank you for taking the time to post your review online and we hope you enjoy your new furniture. ... Read more
Thank you for the recommendation and we hope to see you back in store again soon! Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Mr PomCoogee
- Cockburn Central
- Verified customer
King Kong on song in Cockburn
I purchased the King Kong two seater sofa over the phone from Michelle at Cockburn. Having seen the sofa online, Michelle was able to answer all my subsequent questions. We agreed a delivery date and the sofa arrived in one large box. It was 95% built. All I had to do was slot in the two backs and the arms. Couldn't have been easier (once I found the missing centre that was hidden inside) Very happy with my purchase and the service provided by Pine and Michelle.
1 comment
Pine Discount O.Pine Discount Furniture
Hello,
Thank you for taking the time to share your recent shopping experience at our Cockburn show room online. ... Read more
We are so pleased to hear you are enjoying your new lounge suite and you found all the pieces you needed (: We will be sure to pass on your appreciation to Michelle and the sales team at Cockburn! We look forward to seeing you back in store again soon! Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Venice Bedroom Package
Bought the suite from the Cockburm store. Sales person was very helpful. Delivery was prompt and on time.
Furniture is excellent quality at a great price and had minimal assembly.
1 comment
Pine Discount O.Pine Discount Furniture
Hello Ian,
Thank you for sharing your review online. ... Read more
We are pleased to hear about the helpful customer service you received and we hope to see you back in store again soon! Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Awesome Lounge!! Awesome service!!
I saw the perfect lounge as envisioned for my home at Pine Discount Furniture Cockburn. I am very indecisive about the colour and also I am not too sure whether or not the lounge is too big for my house. Hence I visited the store multiple times, and Rosie was very patient in helping and offering ideas about the colour. She even allowed me to check my credit card terms and condition before deciding which one to use for this purchase due to the price guarantee conditions on it. Can't recommend them enough if you are looking for their products and services. Thank you.
1 comment
Pine Discount O.Pine Discount Furniture
Hello,
Thank you for taking the time to share your recent shopping experience with our Cockburn store online. ... Read more
We are pleased to hear about the high level of customer service you received and we hope you enjoy your new lounge suite for many years to come. Hope to see you back in store again soon! Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
- Cockburn Central
- Verified customer
Leather lounge with service
After a lot of looking I found a great leather lounge for my boys downstairs area. Perfect for their footy and friends.
Purchased from the Cockburn store. The lounge was real leather with a great price to match. The staff member Michelle organized delivery, explained how to care for it. The delivery guys were on time and rang me 15 minutes before arriving. They were very helpful and careful. I paid a deposit on my credit card then the rest the day before delivery over the phone. Great service for a busy life I lead. Will recommend to friends and buy again
1 comment
Pine Discount O.Pine Discount Furniture
Hello Val,
Thank you for taking the time to post your review about your recent shopping experience at our Cockburn show room. ... Read more
We are so pleased to hear that you found a lounge that was perfect for you and we hope your sons and their friends have plenty of fun filled footy nights. I will be sure to pass on your appreciation to the Joondalup sales team and our contract delivery drivers. Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Comfiest Couch!
I purchased a MYOD couch from Pine Discount Furniture in Cockburn. The couch is everything we wanted and is SO comfy, we love it. The staff are friendly and helpful and thats why we keep going back to this particular store.
1 comment
Pine Discount O.Pine Discount Furniture
Hello,
Thank you for taking the time to post your review online and for choosing to shop with us at our Cockburn show room. ... Read more
We are so happy to hear you are enjoying your new lounge suite and we hope to see you back in store again soon :) Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Find out how Pine Discount Furniture Cockburn Central compares to other Furniture Shops
Know better, choose better.
Very Helpful Staff & great Value.
Recently purchased a bedroom suite from the Cockburn store. Staff were very friendly & went out of their way to ensure I was satisfied with the purchase. Great value furniture with knowledgeable, helpful staff made my buying experience positive.
1 comment
Pine Discount O.Pine Discount Furniture
Hello Jason,
Thank you for taking the time to post a review online about your recent shopping experience with our Cockburn show room. ... Read more
We are pleased to hear about the knowledgeable and friendly customer service you received and we hope to see you back in store again soon! Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Exceptional service.
The service I received from Cockburn pine discount was the best I've ever had.
I mucked the girls around and they still treated me like royalty as a customer.
I love my new bedroom suite and will most probably purchase my 2 daughters suites from them as well.
Thank you.
1 comment
Pine Discount O.Pine Discount Furniture
Hello Lauren,
Thank you for taking the time to share your shopping experience online and for choosing to shop with us. ... Read more
We are so happy to hear you are enjoying your new bedroom suite and we look forward to seeing you back in store! Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Great Experience.
Our In-Store at the Cockburn store with the help of Rebecca was great. Made it so much easier to choose the bed I wanted. Customer service was excellent and I would recommend them in a heart beat. Delivery was great to and now I am enjoying a new bed. Thanks Rebecca at Cockburn Store.
1 comment
Pine Discount O.Pine Discount Furniture
Hello Dianne,
Thank you for taking the time to post your review online and for choosing to shop with us. ... Read more
We are so happy to hear about the exceptional customer service you received from our sales team at Cockburn and our contract delivery drivers. We hope to see you back in store again soon! Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Sheree KSuccess
- 2 reviews
Cockburn store rocks!
I recently purchased 9 pieces from the MYOD modular lounge range and absolutely love, love love it! I had been into the store on a previous occasion to look at the lounge and on my second visit, decided to get it! On both occasions I had the absolute pleasure of dealing with Michelle! Amazing customer service from Michelle and also the delivery guys! Would definitely recommend Cockburn Pine Discount Furniture! The service was second to none and the turnaround time for delivery was fantastic! Thanks so much Michelle for making my shopping experience an easy one!
1 comment
Pine Discount O.Pine Discount Furniture
Hello Sheree,
Thank you for taking the time to post your review online and for choosing to shop with us at our Cockburn store. ... Read more
We hope you enjoy your new lounge suite for many years to come. Thank you the recommendation and we look forward to seeing you back in store again soon! Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
Great service, attentive staff
I recently bought the Ella double bed and mattress at the Cockburn store, I received prompt service and nothing was too much trouble for the lovely staff member who served me. I was very impressed with Pine Discount Furniture in Cockburn and my daughter is very pleased with her bed.
1 comment
Pine Discount O.Pine Discount Furniture
Hello Zoe,
Thank you for choosing to share your recent shopping experience at our Cockburn store online. ... Read more
We are pleased to hear that your daughter is enjoying her new bed and we hope she enjoys many amazing night sleeps. We look forward to seeing you back in store. Kind regards Chelsea and the team at Pine Discount Quality FurnitureSimilar opinion? Write a review on ieatwords.com.au!
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Pine Discount O.Pine Discount Furniture
Hi Jason Thankyou for taking the time to post a review online with us. Feedback is always appreciated and integral for us to constantly improve our business and the service we offer to all our custome... Read more
rs. We would like to investigate this further for you. Can you please provide me with your Sales Order Number which is located at the top left corner of your invoice so we can provide a more detailed response. Kind regards Liana and the team at Pine Discount Quality Furniture