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Honest Review
- 2 reviews
- 1 like
- Verified customer
Stay away from them!
The entire building journey was painful. Change of admins, change of site supervisors and no care attitude of staff all the way. Handover was depressing rather than existing! Raised major issues at the handover (aircon not working properly) being brushed away telling us this is how it is. We didn’t complaint for few months since we were told “this is what it is”. When complaint, after 3 full days of fault finding, it was a major problem and the aircon never worked properly! This was 1 year after living in a new home without aircon!!!!! Driveway...Read more
is cracked everywhere within 1 year giving very unpleasant look right at our doorstep. Plantation’s advice “this is what it is” ! The team has no empathy towards you biggest asset. They got their money is full, and now it’s not there problem. Stay away from this builder. It’s all shiny outside, and very bad inside!!Similar opinion? Write a review on ieatwords.com.au!
Marilyn A.South East Queensland, QLD
- Verified customer
Finished home
BA 00061263 Overall we are happy with our new home. Building supervisor, was very thorough in ensuring work was done to their standards, although the site was left in a mess at handover. Our issues relate more to some design flaws and the inability to correct or change and the high cost of making changes. House started ahead of time and therefore finished early. Unfortunately, we have been left with additional costs to remove excessive amounts of concrete left on our block (enough to have had a floor for a shed).
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- Verified customer
Very Professional Build!
My new house was built within 7 months and the quality of the house was very good, although there was only one small problem with the door. The staff members are very helpful and kind, they helped me solved all of my issues. The cost was also way less than what I have expected.
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Jeanie P.South East Queensland, QLD
- Verified customer
Good finishes, although a stressful experience and could have been better.
Our experience with Plantation Homes could have been better. They did somethings well and somethings were very poor.
Admin Staff:
At the initial stage dealing with admin staff was extremely frustrating, especially when staff members don't have any construction knowledge. We had 2 administrators and I am glad we pushed to speak with someone else. The first administrator was very pushy and informed us that we could not make many changes which we really wanted in our new home. The second administrator we dealt with was very accommodating and co...Read more
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ClintSouth East Queensland, QLD
- 2 reviews
- Verified customer
Thankyou, Great Experience
We recently had our home built by plantation homes, We can not thank our building supervisor Chad enough, Chad was fantastic to deal with throughout the entire process. No request was too hard for chad.
We can not appreciate the trades that are employed by plantation enough, our home was finished to a top quality. The build was finished before the expected completed date which was such a bonus.
Would gladly build again.
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Lizzy PTingalpa
- 2 reviews
- Verified customer
Amazing build, Stress free and straight forward - no hidden costs or unexpected surprises!
From start to finish our build process has been excellent. It's a little nerve wracking when you build for the first time but we felt supported every step of the way and never felt like 'just a number'.
Our site supervisor in particular was incredible. Brendon truely cares about his clients and their homes. We felt so comfortable with him right off the bat and i do think that made build process smooth and just easy!
His communication was above and beyond, he took the time to answer all questions and offer advice when we really needed it.
We ...Read more
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- Verified customer
Second Time great experience
This is the second time I built with Plantation Homes that I am so happy with it again. Start with the good experience with display home consultant Justin. The building progress is on time.Site supervisor Travis is very helpful with all my questions and fix little things after handover efficiently.
The quality of the house as is very good. I choose the plan after viewing all display homes, that let me make decision much easier.
I love this journey with Plantation Homes.
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Siddhi PadiaSouth East Queensland, QLD
- Verified customer
Brilliant new home and stress free process and co-operative customer service
This is the second time we built with Plantation and we absolutely love both our homes. Their designs are fantastic, and quality is very good. They provide what we have agreed. Our site supervisor, Brendon Barney, was a super star. We have been delivered what has been promised.
Just be careful to read each and everything in your contact. Make sure that you have everything in writing from the salesperson as well when asking very initial stage questions on standard inclusions.
It was absolute stress-free process for us now and even before 10 years as well. We absolutely love dealing with Planation.
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David G.South East Queensland, QLD
- Verified customer
Excellent Customer Service, Build Quality & Overall Experience
We selected Plantation Homes after an incredible experience with the Sales Team at Harmony on the Sunshine Coast (Emma, Lily and James) who worked with us including some last-minute major changes that delivered our preferred house at a better price than the original estimate they gave us. We also loved the practicality of almost all the high set designs we looked at, great for a family, and if the in-laws stay.
We found the level of inclusions amazing, resulting in fewer upgrades (things like high ceilings, high doors, decent tapware, and much...Read more
more were in the base price...such a pleasant surprise as everywhere else we had been this was not in the base price attractive so had to add >$50K, with plantation this was not the case. We also found that the sales team did not try and play down the costs involved to achieve what we wanted, meaning after colours we didn't get price shock. It aligned almost exactly with the Sales Team's guidance and estimates. Our colour selection was fantastic, Kay looked after us and guided us through the day balancing budget, style and our dreams incredibly well (it would've been so easy to double the price with all the amazing options). She also made sure the colours and style reflected us and our dream even though the finished product was something we hadn't been able to visualise or describe well until that time. And the finished product from this was out of this world!!!! The office staff have also been fantastic and efficient, with communication being responded to promptly and questions answered well (or clarified if there was any uncertainty). This has meant things have been smooth and painless for us. The build has been efficient and fast with activity on site almost every day despite some horrible weather and shipping delays caused by a supplier. Our site supervisor Adrian has been fantastic, and very practical, with no negatives on the build process or the quality of the workmanship.Similar opinion? Write a review on ieatwords.com.au!
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Brad R.South East Queensland, QLD
- Verified customer
Brilliant New Home, Stress Free Construction
From the engagement at Surrounds Helensvale through to final handover, the whole process run by Plantation is pretty damn good. Ours was a knockdown, rebuild. There were some administrative challenges pre construction due to the complexity of Plantation, Council, 3rd party contractors such as demolition company, plumber for sewer etc. This was more about buracracy and difference of opinion between council and the builder. Eventually resolved by a pragmatic site supervisor Reece from Plantation who was knowledgable, pragmatic, professional and ...Read more
endeared himself to us and also our neighbours. Plantation are aware of some of the complexity here and working through more streamlined options for what they can't control, case in point being driveways where they have changed their policy for knockdown rebuilds which I think is a good move. Pre-sales through Justin at the display was excellent, clear definition of process, milestone, timelines, cost estimates were very reasonable, slightly conservative. The selection phase for colours etc was simple, some great displays and process here. A couple of things I think could be improved are more context ahead of engagements (how much time to allocate, specifically what is the decision outcome and more preparation around options). We got it mostly right in our minds, there were a few options we were not aware of nor made aware but no regrets. Key for me is for Plantation to have front of mind that they build a home every day, most customers probably once in a lifetime. Be prepared to ask lots of open questions about all options for say A/C controls or tap placement, drawer options in kitchen v cupboards etc. The build was exceptional, hassle free, most contact from Reece the supervisor was to offer suggestions or query why we made a particular choice and offer suggestions for alternatives. Reece was very accommodating with site access and demonstrated a lot of pride in finished product. We are super happy with the product, it is exactly what we asked for and feels like we are walking into a display home, which was kind of the idea. The timeline was almost exactly to the day what Justin said upfront being 12 months from purchasing a block with an existing dwelling on it through to handover. The cost was in line with expectations, if anything Plantation was a little conservative upfront and we got some funds back, some of which went back into a few little upgrades along the way. Highly recommend building with Plantation and thanks to the team we dealt with being Justin, Belinda, Deborah, Leanne, Reece and Alana.Similar opinion? Write a review on ieatwords.com.au!
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MaggieSouth East Queensland, QLD
- Verified customer
Our dream home-Plantation homes
We saw a plantation homes years ago and decided to built our one! We loved our house! Just beautiful and surely is our dream home. Our site supervisor Karl is a super star!! Thank you for making the building phrase so smooth and worry-free! Thank you! Would also like to mention our amazing Tiler Marco! What a beautiful job!
Very happy ! BA 00050672
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- Verified customer
Great building process from the start
Great service from the start from our sales admin. She was very transparent in everything and always allowed extra in our allowances / quotes to account for price variations so that it wouldn't come as a shock when it comes to tender signing.
Next was our electrical / colours appointment. Nothing really went wrong here that is worth noting. The only constructive feedback from this stage is that we weren't told or informed that there was no fan in the bathrooms with windows, which isn't a deal breaker but would've been nice to know.
Our buildin...Read more
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MarkSouth East Queensland, QLD
- Verified customer
Exceptional Process from start to finish!
Plantations process from start to finish was exceptional.
Excellent facility to create your dream home.
Highly knowledgeable staff help achieve our house goals.
Building came in under estimate.
Smooth building process and very helpful Foreman.
The finish of our home was great and only minor touch ups required prior to our handover.
overall a great experience building our first home.
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Gurtej singhSouth East Queensland, QLD
- Verified customer
Plantation Homes is good.
Plantation Homes is an excellent for their standard and the finishing quality of the house. It is a pleasure to have Brendon as our site supervisor with very friendly and professional behaviour who helped us a lot. We got very interesting and great promotional offers to build a house. I got some troubles as well while dealing with a team. They need to improve their internal communication while we go through different sections because lack of communication takes more time to finish.
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WayneSouth East Queensland, QLD
- 2 reviews
- Verified customer
Building Approval/ Council Number 00060758 - 5 Juana Lane Rochedale
Plantation Homes were excellent to deal with. The sales process was handled very professionally by Simon Milson and the building process met all expectations. A special mention for Peter Faulkner who was the site supervisor on our build. He was extremely professional and very responsive to all our enquires/ issues.
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Nina
- 2 reviews
- Verified customer
Highly recommend
We chose Plantation Homes to build our home. A decision we are so happy with and wouldn’t hesitate to build with them again or refer to friends. The process is easy, albeit a bit too lengthy during the admin phase. We did make some major changes though so it was nice to see Plantation quite flexible and willing to accommodate our requests. The construction phase is amazing, it’s fast, exciting and amazing to see your plans come to life. We had a fantastic site supervisor, and any errors where promptly rectified. We would recommend Plantation homes to anyone looking to build.
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Jodie C.South East Queensland, QLD
- Verified customer
Dream House - built to perfection
WOW, from initial tender to completion, the Plantation Homes team were fantastic. Tender stage with Tayla J. took no time at all due to her expertise and knowledge, through to the colours and electrical team and finally contract.
Our building Supervisor Taylor C. was very efficient and made sure the workmanship & quality was A1, with our total build time coming under the contract build time, we could not be happier.
We have been in our home now for 4 months and love every minute.
We would definitely build with them again, should we ever build again
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Shelley from SalisburySouth East Queensland, QLD
- Verified customer
Very painful...But worth the pain in the end
Pre-Construction phase was just terrible. Very clunky, inflexible, with much duplication of effort and very poor communication.
Construction phase was excellent. Site supervisor was superb. Very responsive, nothing was too much trouble, he kept the tradespeople on side and accountable. Finished home is beautiful. I love it!
Post Construction has been seamless, Plantation still helpful after handover.
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WirtuSouth East Queensland, QLD
- Verified customer
Our First Perfect Home
Plantation Homes built our first perfect home. We are so lucky and thankful that we were able to build with Plantation Homes.
We received the highest level of luxury inclusions and the quality of build and workmanship is also next to none.
Our construction supervisor Chad Oversluizen was a delightful person to work with he was able to complete our home well ahead of schedule by 2 months or so, and we were able to get into our well before Christmas.
Chad was one the best person to work with excellent advisor.
We strongly recommend plantation homes to everyone without a doubt it will be the best decision you could make in building your home.
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- Verified customer
Wouldn’t do it again
The entire admin process was the most stressful part of the entire build. The moment you remove any cost they try and add it somewhere else. The paperwork goes through about 5 different hands and no one in the office knows or cares about it. The build process however was awesome couldn’t ask for a better supervisor. Permit (00062409)
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Questions & Answers
Dal J.asked
Can you change the floor plan of plantation home, the outline remains the same, just some room configuration changes want to make?
1 answer
You can change some things but everything comes at a cost. Make sure you know all their costs upfront. We found it difficult to get a firm price on some things and our build cost several thousand more than our original contract. For example, we did not want gas appliances and the exchange cost was quite excessive - we could have purchased the electric appliances at a retail store for the extra cost charged, but we did not get credit on not having installed a gas line or on the gas appliances. Some things we could not understand. The communication side of things was quite difficult as they have their systems in place and they won't deviate.
nickluu73asked
We are thinking to knock down and new build with Plantation Homes in Brisbane. Is there any thing I should know. Thanks
4 answers
Our build went well but be aware that you need to sort out every detail before you agree. We had a few variations we weren't happy with and also expected features we saw in the display home that we didn't get. We were told later they were upgrades and these things were not mentioned during consultation process. We have been left with a lot of waste concrete on site that we have no means of moving so be sure everything is clear upfront. Double check desired window sizes so you can buy standard curtains and blinds. We are having to pay to get custom blinds as standard ones from Spotlight won't fit. The early stages of planning and appointments is extremely slow and communication is lacking. However we have ended up with a lovely home and everyone who sees our home really loves it. Interestingly, we have had a number of tradies doing further work on our home and most agree that Plantation do build a nice home. We have compared our home with other builders and we do feel we have a quality home. Hope this helps.
I won’t recommend them. Bad communication, staff changes too often and post construction support is nil. We had several issues and still struggling to get any help from them. Being a big builder they don’t care once last instalment hits there account!!
which areas/location of Plantation Homes did you engage
Rod L.asked
We have been very pleased with our Plantation Home which is in the Western Suburbs of Brisbane. It is now about twelve years old. It has two covered verandas on either side. We were thinking of building a room over the footprint of one of the verandas to provide an additional bedroom and en-suite to the upper level. We were wondering whether Plantation has any comments on this idea and whether they do this type of work or if not have they any recommended builders who could do this work.
No answers
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