platinum freight delayed our shipment, failed to lodge import declaration before arrival, gave incorrect information, charges through the bloody nose, took longer to make customs payment, didn't make correct declaration which in turn again caused delays. failed to provide accurate information and for someone who is a "market leader", I sure wouldve expected much better!
2 weeks before we were able to recieve our item, and cost us so much more than it would've had i done it all myself.
Platinum Freight is the worst company that I have dealt with in recent time. Save you money and go elsewhere! I wouldn't allow him to represent us again even if it was simply an empty cardboard box being imported.

I've been closely working with several Customs Brokers companies over the past 10 years and have NEVER experienced such a LOW level of professionalism! I wouldn't trust this guys with a parcel of $1. Save yourself time, money and energy find another company to assist you!
After providing all the requested documentation to Platinum Freight, they’ve given me a wrong date of arrival for my shipment that has caused additional expenses for storage fees, than instead of an apology the director has advised me that it’s not his problem and suggested to look for another broker, which I happily did. Finally got the shipment cleared and delivered by another broker and continue working with the other company with no dramas whatsoever.