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marinaMelbourne
- 2 reviews
Excellent Clean of split system
Shiva attended went more than a mile split system in bad shape he did a lot of work very experienced and knowledgeable after 11 years split system looks like new and is sounding like new!Fresh clean air!
2 comments
Thats ok
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From the first moment we stepped into Plum Heating and Cooling we were made to feel like special cli
Our heater would not turn on so rang a service centre for help... bad news followed where he advised our 42 year old ducted heater had died. This guy did not do changeovers, but we had a very fortunate break as we literally came across Plum Heating and Cooling while driving to Point Cook. Had an interview on the spot with Andrew who was very helpful and able to recommend a replacement unit while giving us good options. Ash came to see our set up within a day - and confirmed what Andrew had thought and with his help worked out our way forward....Read more
Asbestos from the old flue had to be removed but still our new heater was installed within two weeks. Spoke to a lovely helpful girl Anita regarding our payment process as well.. Luke and Miled arrived early on time today worked quickly and efficiently, tidied up after themselves, explained and demonstrated how everything worked and took us through the manual for any questions. An absolute pleasure to have Ash, Luke and Miled in our (now beautfully warm) home. Thank you Plum, and best wishes for your future.1 comment
Plum TeamPlum Heating and Cooling
You did well pushing it out to 42 years!! Hope the new heater goes well. Thanks for the wonderful review Annie :)
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ShookMelbourne
- 2 reviews
Very prompt and good services.
I am very pleased with the service rendered by the sales and installation staff. Prompt and experienced. The responses to my queries were answered professionally
1 comment
Plum TeamPlum Heating and Cooling
Thanks Shook!! :)
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MareeWerribee
A One Service
Shiva and Shae just carried out our yearly service and did a great job.
They are very professional to deal with. Thanks guys.
1 comment
Plum TeamPlum Heating and Cooling
Thanks Maree. Really appreciate it!!
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BrigittehHarkness
JUst in time for the heat
Fantastic service, from sales to installation. This was a no hassle and quick from time of first phone call. Extremely happy with the service and the product. Well done.
1 comment
Plum TeamPlum Heating and Cooling
Thanks Brigitteh!! :)
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Awesome job
We just had a 6 star Brivis ducted gas heater installed by Duncan, Nahn and Troy, the guys were fantastic, super efficient, extremely polite and helpful. Well done boys awesome job many thanks. Thanks also go to the salespeople at Plum for their help with deciding which product best suited our needs, overall it was a great experience.
1 comment
Plum TeamPlum Heating and Cooling
Glad you had a good experience!! Really appreciate your feedback :)
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Trudi TAU
Nice and Cool
Very good service, knowledgeable trades people, good with suggestions designing and finding the right appliance required to do the job well, would recommend.
1 comment
Plum TeamPlum Heating and Cooling
Thanks Trudi!!! :)
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Great job, friendly guys
The staff are friendly and helpful.
Air conditioning units are great.
Prompt service.
Very happy customer.
Would highly recommend to anyone.
1 comment
Plum TeamPlum Heating and Cooling
Thanks heaps Lyn!!
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MarshMelbourne
Fantastic job
I just had a ducted refrigerated air-conditioner installed by Toby & Aaron Who showed up on time done a fantastic job they were professional and fast. The system they installed works fantastic and they explained how to use it all very clearly and also let me know how long it would take and let me know where they were at throughout the whole process and did not make me feel uncomfortable when I asked them questions. They were very clean and took with them all of the old ducting and the old evaporative system I replaced. This is a company I would definitely recommend to everyone and I would give them the highest possible stars for there fantastic work
1 comment
Plum TeamPlum Heating and Cooling
Thanks Marsh. So good reading your review :)
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service
great service by shiva today very polite and thorough hoping he comes back again next year well done to plum heating and Cooling for great employees
1 comment
Plum TeamPlum Heating and Cooling
Thanks Stana!!! We've noted your request for Shiva on our system so will send him out next time if he is available :)
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BobMelbourne
Excellent Service
From Sales through to final installation, absolutely impeccable service, workmanship and with constant dialogue throughout the whole process. I Would highly recommend this company.
1 comment
Plum TeamPlum Heating and Cooling
Thanks Bob!!! Really appreciate it :)
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professional
Shiva and Shae did my coolers yearly service today.
They did a fantastic job and are very friendly and professional.
A credit to Plum
1 comment
Plum TeamPlum Heating and Cooling
Thank you Mel!!! :)
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So happy with our new system.
Just had our ducked system installed today. The team was amazing and the service outstanding. So happy we chose Plum. A big thank you to Luke & your awesome team for your professionalism.
1 comment
Plum TeamPlum Heating and Cooling
Thanks Corina!! Really appreciate it!!
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yearly service
just had evap cooling serviced by Shiva and Shae, happy with the service both very pleasant and professional thank you.
1 comment
Plum TeamPlum Heating and Cooling
Thank You Pauline!!!
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VERY Bad
I would think 100 times before dialing to them.
To summaries my experience, I called Plum for by duct ted heating unit, which all of a sudden stopped working. One representative ( Micheal) came to home and just did a 3 min check on my unit and straight way suggested to change the unit as it broken and can't be repaired.
it is going to around $3300.
I tried asking so many questions and he himself telling some stupid things and then i got a dought.
Then i posted a add for a hipages for the same and i got a good technician and he came down to my house and said,.. ur unit is perfectly ok. It just tripped and there was bit of earthing issue as i was not having a separate electric point. He just charged $160.
...Read more
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SharonWerribee
Yearly service
Just had our Samsung split system serviced by Shiva from Plum Heating and Cooling. What a pleasure to meet this young man. He was friendly and professional. Thanks :-)
1 comment
Plum TeamPlum Heating and Cooling
Thanks Sharon :)
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NRyanAU
- 5 reviews
- 1 like
- Verified customer
No help if anything goes wrong
We had evap cooling & central heating installed by Plum Heating & Cooling. Evap cooling was fine, even though they didn't use drop sheets for all areas & left a pretty big mess.
After installing our heating unit in the roof, we had TERRIBLE noise during operation (think Mack truck gearing down in the roof bad) which they tried to pass off as usual ducted heating noise. They came out to "fix" it upon manufacturers recommendation that it was installed incorrectly. It made no difference (the technician wouldn't even stay whilst I ran the unit t...Read more
o check if it was fixed). Even after this they refused to send anyone out again to rectify the issue & explained that any call out or fix would now be at our expense through the manufacturer. Terrible service, buyer beware.Similar opinion? Write a review on ieatwords.com.au!
Andy
- 4 reviews
Superb and professional
Experienced fantastic service from all aspects of this business for over 3 years. From the efficient site visit and installation of our heating, through to ongoing servicing of the product. Could not reccomend these guys more highly!
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Mike[email protected]
- 7 reviews
- 4 likes
Rude, Arrogant and Slow
Yesterday we had a service man come out to service our aircon heater. We had been waiting since Saturday. The following Monday a lady said they were fully booked and they would come out to service the heater on Tuesday. She had both our contact numbers. We waited all day (I tool the day off work) for the service man. Finally I had to call their office and they indicated to me that he was about to finish his previous job and would come after that. Over an hour later he rocked up and was rude arrogant. He said he had other jobs on and he couldn't...Read more
fix it today. Obviously I contacted the business to find out that there was a process and wouldn't guarantee what day they could service it. The service man looked as if was scoping our place to see if there were any valuables and I could not trust this man to come back. He seemed to be not interested in his job and was flippant in his attitude. His appearance was something out of nightmare on elm street. He was dirty, and when he went to shake hands with me it was like he had never washed them for a month. And this person is mean't to be the face of their company. What a joke. So stay clear of them at any cost. We can't as we are temporarily in a rental while our home is being built and have to use them. My son and family are cold and suffering because they do not inform their clients of their tedious slow and unprofessional service. All wrapped up in a dirty, untrustworthy and rude serviceman.Similar opinion? Write a review on ieatwords.com.au!
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Plum TeamPlum Heating and Cooling
Thanks for that Marina! Really appreciate it